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  1. Hi all, I recently CCAed all my creditors in order to try and sort out my finances finally. I have been paying £1 token payments to each, having defaulted on all over 6 years ago. I have moved house a few times since and have lost track of what has happened to them all. having sent a CCA request to Robinson Way, who I originally dealt with for a Halifax debt, I received a strange reply, returning my £1 PO, and saying that "the account is closed on our files, please contact our principal". This was written on a very unprofessional piece of paper that looked more like a memo than a letter! Has anyone got any advise as to how I should proceed with this? The 12+2 days are definitely over. As Robinson Way were dealing with this, is it still their responsibility to respond to my CCA request? Thanks AM
  2. Over the last 4years I have been receiving letters from N Power at my address, but for the previous occupants. As I used to be an Npower customer I have opened a couple of these thinking they were my bills etc. and have found that the previous owner of my house is getting gas and electricity supplied to another address,but having all correspondence sent to my address still. I have tried contacting Npower dozens of times to stop this and every time they have said it will stop,but it never has. About 18 months ago they offered me £20 credit as compensation/goodwill gesture onto my account for the hassle it has caused. I have now left Npower and changed supplier yet despite their most recent promises I am still receiving mail to my address for this other account. Last night I called Npower again and once again explained the situation. I am now told that as I am not the account holder, that they cannot do anything and that they will keep sending mail to my address. I have explained that I am worried that somebody could be racking a debt up against my address and that if they are, that they could end up sending bailiffs etc. round to my house. Is thereanything I can do, or do I just have to accept that these clowns will continuesending me somebody elses mail.
  3. I wondered how secure your information is when sending bank statements to DWP through their Wolverhampton post Handling site?
  4. Hi, I am in the process of getting payment from my ex boss through the small claims court. I have received judgement from the courts and would like to make a warrant of execution. However, the only addresses I have for him are his parents house (where he used to live) and the apartment block he now lives in. But unfortunately I don't have his flat number. Would I be able to just give the apartment block and hope that the bailiffs would be able to get his flat number from the people on reception at the building or not? Thanks!
  5. Sent my appeal off with some brief details of why i was appealing , Had a Letter from DWP confirming that they received my appeal, and about how much ESA i will get until it's heard, But so far over 1mth since requesting the full written statement of the Atos wca Form IB /ESA85, But so far i have not been sent it, The person that i recently spoke with from DWP ,Confirmed that they could see that i had previously requested it, but could not understand why i had not yet received it, What can be done to force them to supply this info,(assuming it actually exists) ?
  6. Good afternoon all, I was employed as a contractor with a small company. They advanced me my fee in advance of work carried out and then cancelled the contract and asked me to pay back the advance. I had already used the money for urgent matters but undertook to repay them asap. They gave me a piece of paper with a date to pay back by which I agreed to as at the time I felt this would be enough time. Unfortunately things did not improve for me and despite my communicated intention to pay the debt back they have not accepted my situation and are going to take action to retrieve the money. Unfortunately I am currently of no fixed abode and staying with friends. I cannot give the address as this is obviously not my registered address . They are now threatening to send legal papers to the net of kin I gave on my initial contract. I have given my undertaking to pay back and have been in conversation on email but they are using this as leverage to get me to pay. Are they able to do this legally or can I advise them that this is not acceptable? Thanks very much in advance GIB
  7. I would be grateful for some advice from you guys regarding an on-going matter I have with a company called Park Watch. I was using the car park at the One Stop Shopping Centre in Perry Barr Birmingham and dropped someone off in an area which the company claimed was for busses only. They then wrote to me and issued me with a Parking Charge. I was going to pay it until I decided to Google the company and found that someone else (markavfc) had had the same experience and with your guys help had had the fine rescinded. Following his lead, I wrote to Park Watch saying that I would not be paying the fine along the following lines: With reference to your recent letter reference number ,,,,,,. As the keeper I will not be paying this so called charge as there is no contractual obligation and you have not complied with schedule 4 of the Protection of Freedoms Act 2012. I heard nothing from them for 3 weeks and then I received another letter claiming that I hadn't responded to their first. I think this was due to them changing addresses but with companies like that it might have just been another tactic. Therefore I responded again with the following: Dear Sir or Madam: Parking Charge Notice ..... I received a letter from you dated 28th June 2017 pertaining to the above matter. The address I was given to write back to you was given as: Park Watch, Payments Department Suite 12, The Shippon Church Road Dodleston Chester CH4 9NG I wrote back to this address on the 8th July accordingly. A copy of the letter is attached for your convenience. I received a letter dated 27th July indicating that the parking charge is overdue. However I did not receive a response to my original letter and I await one at your earliest convenience. Please note as stated originally, as the keeper I will not be paying this so called charge as there is no contractual obligation and you have not complied with schedule 4 of the Protection of Freedoms Act 2012. I have today received a very odd response from them which I will attach and would welcome your advice on how best to respond. I look forward to hearing from you
  8. Hello all Wondering what advice you would give for this particular scenario Have received a letter in the post this morning from a company by the name of Marston, It says I have not paid a fine of £660 It says a court order has been made that gives enforcement agents the power to visit me, my address has been identified and traced, as I have not responded to letters delivered to this or a previous address an enforcement officer will be asked to visit within 14 days unless you make payment or discuss your specific circumstances.. I know nothing of this fine or what its for, How do I proceed? Any help appreciated folks
  9. Hello all, Cabot are writing to my old address, from which I get some mail forwarded, but certainly not all. The latest letter is a statement regarding a debt which is definitely SB, nothing paid on it since 2009. The amount was about 1.2k; Cabot have now added a transaction with something like "LGL ADJUST BAL" on it with a "credit" about £570. They have written YOU NEED NOT TAKE ANY ACTION on it. Is this an attempt to make it look as though there's been activity on the account? I don't know whether to send an SB letter, probably best to ignore? I'd rather they didn't send mail to my old address, though. Is it wise to just give them my new address? I'm quite confident in rebuffing / ignoring them if they do attempt to chase. Thanks DP
  10. Hi, I have emigrated from the UK, but Lowell keep sending letters to my old address. They are being marked with 'No Longer at This Address - Return to Sender' but, after being returned, they send out a new one to the same address. How do I make these guys stop? For what it is worth, I do not even owe the debt. Prior to moving, I cancelled my contract with Plusnet. I paid off the last remaining month, then cancelled the direct debit just in case they forgot to close things off on their end. That is exactly what ended up happening as, a month later, they sent me an e-mail asking me to get in touch with them over money I owed them for the previous month. I did so and I was told that they no longer have me on their list of active customers, so they are not sure why I was billed and they told me that I didn't owe them any money. A couple of weeks later, a letter arrived in the post. I have googled the address and traced it to Lowell's. It appears to me that Plusnet have sold off a debt that doesn't exist, who will now not stop sending letters. As I am overseas, the letters are not being opened and there is not a great deal that I can do to respond to this. Does anybody have any suggestions?
  11. Hello Can anyone please advise me on the following? I have a laptop and my warranty is up in June 2017. I have hardware issue and two of the keys have worked loose and come away and i cannot put them back into place. Do i send it back to the company i bought it from or do i send it back to the makers of the laptop? Thanks
  12. Early last year my husband received a county court summons for £11,500 for a credit card debt sold on to a DCA. He replied and defended the action on the basis of the limited information on the summons and that he was awaiting a reply to the CCA letter sent to them on the day the summons was received. He never received a copy of the CCA, just a letter from them saying the debt was no longer enforceable and they could not proceed any further through the courts, but would he please call them to discuss a repayment plan. They also promised to forward the copy of the CCA. That was over a year ago and we are still haven’t received the CCA, but what he did not advise them was the debt would not really be statute barred until last October , three months after their letter. Move forward to now, and I have received a letter from the same DCA and they are chasing a debt for £8.250 for a card of mine. This will become statute barred in the middle of August when it will be 6 years since the last payment. I received a letter from them dated 6 April but not received until 12 April, saying if I did not contact them within 14 days they would commence legal action. My understanding of statute barred debts is they expire six years after the last payment or admission of the debt and the creditor has until this time to obtain judgement. Is this correct and can the DCA request to the courts an extension this period for the time it takes to transfer to a local court and to a hearing? The default for this will expire soon and I am l keen to keep as clean a record as possible after eight years of financial misery. I appreciate I am morally wrong but this DCA will have purchased the debt for peanuts,
  13. Hello, I am just wondering, I have nearly paid off Restons £1200, And my wife has various ( apex, moorcroft etc ) where she is paying £1 a month If we send a CCA to all of those, and they cannot confirm, how does we write off or stop paying, in my case, how would i get the money back ? Regards Q.
  14. The following statement was released a few days ago by the Government. This is in response to a Daily Mail campaign earlier this year regarding individuals who have found themselves unable to get a mortgage or credit because of the existence of a judgment against them that they were unaware of (usually because all correspondence had been sent to a previous address). Depending on the outcome, this consultation could have far reaching consequences for bailiff enforcement. Currently, in relation to council tax arrears, a local authority are permitted to issue a summons to the 'last known' address. In relation to an unpaid penalty charge notice, correspondence must be addressed to the address held by DVLA at the time of the contravention.
  15. A major crackdown on the abuse of county court judgments is announced today following a Daily Mail investigation. Ministers are pledging to block banks, debt firms and parking companies from sending court claims to old addresses. The move would halt the scandal that leaves thousands of families financially crippled because of debt judgements passed against them without them knowing, or having a chance to defend themselves. The pledge is made today by the Ministry of Justice as it launches a public consultation on the judgments, known as CCJs. It follows an investigation by the Mail, which found firms are obtaining hundreds of thousands of CCJs every year over alleged debts of as little as a penny. Read more: http://www.dailymail.co.uk/news/article-4060508/Victory-Mail-debt-rulings-cripple-families-Ministers-block-companies-fro-sending-court-claims-old-addresses.html#ixzz4Te39AKtE
  16. Hi all, I was recently reading through some SAR info. that I requested from my former bank in 2009 and I found a note they had made on my account stating "current owner of property bough in post for Maybelate and advised that she had moved over a year ago". I was quite shocked by this because I also have statements in the SAR info. showing my new address and proving that they had received notification that I had moved a year ago, but they had carried on sending letters/statements to my old address as well. It's quite a while ago now, should I let sleeping dogs lie or do you think I should do something about this breech of my personal information? Thanks
  17. Hello, I am not familiar with the current legislation regarding payday loans so advice on a letter structure would be appreciated. Background: A few years ago now I was a compulsive gambler and borrowed from any lender that would give me the cash . I managed to rack up £50k's of debt and at the time didn't have a secure job. Two years ago after a lot of hard work on myself, help from family and a years worth of councelling, I have not gambled, I've got a permanent job paying a decentish wage , I've paid off nearly all my debts. one of those who I hadn't yet paid was from a company named wageday advance for£650. They have since I ignored their threatening letters passed it onto Moorcroft who wrote me a lovely letter saying they will come to visit me at my house in the near future for a chat about it. firstly I have absolutely no desire at all to chat to them about it in my house. Is there a template to say I do not want them to come to my house? Secondly. They mention a reduced offer as settlement, but didn't say an amount. Now, I have been on a quest to be debt free since I stopped gambling, and paid back the main people. But I guess I left the payday loans to last simply because I do have quite an angst against them - they do prey on the vulnerable soley for profit and to the severe detriment of the borroweer. Don't get me wrong, I take full responsibility for my debts and what I did and have paid some VERY heavy prices - however, lending at whatever it was 3000%+ without doing any checks to someone who is essentially not well is in my mind criminal! However, my mind doesn't really come into play here, it's what the law says that counts. Is there any legislation about responsible lending that these companies should have adhered too? Can you even fight them on these grounds? What would be a reasonable lump sum final offer for a £650 debt? If I did just want to get rid of it? Thank you so much for reading.
  18. I am having problems with British Gas. To explain they sent me a bill one month after I moved in that was grossly wrong based on three weeks of use. I sent them a letter correcting this and complaining. I pointed out in this letter too that I was deaf. The response of me being deaf was for them to ask me for a mobile phone number so they could discuss it with me. I paid the bill even though it was out by a huge amount because well,.... it wasn't that much as it related to not much use - about £200 for three weeks use! They failed to adjust the meter readings for the property though despite being supplied them with them in writing, failed to credit my account with the overpayment. Now they have sent me another gas and electricity bill which is even more wrong. They want me to pay £718 on the basis of my meter readings they have guessed as being 24339 for electricity and 14545 for gas. In reality my meter readings are 24073 for electricity and 14038 for gas. How can I actually deal with overcharging where basically they consistently over estimate my use by 100% and fail to adjust even when informed? They won't adjust the previous bill not because I am wrong or because they provide any reason. They don't... it's like it goes in one ear and out of the other. They won't correct the meter readings even though I have supplied them with the correct ones and seem eager to simply overcharge as much as possible.
  19. Hi there im hoping someone can help me. A few months ago, I did a silly thing and took 1 plaster from a damaged box in sainsbury's. I was caught and came back into the store. They took my details even though the manager knew i was sincerely apologetic and HE EVEN SAID NO LETTERS WOULD BE SENT TO MY HOUSE. They said im banned for life and that i should leave. No police were called. They even let me appeal the ban and their security guard has been LETTING ME SHOP IN THE STORE, SO THE BAN HAS BEEN LIFTED! 2 months later i received a threatening letter from DWF requesting £154.40! Im just a 16 year old boy who couldnt afford for his family to find out so I did all the wrong possible things and did the following: Called up DWF. Begged them to close this case (they said no ) Accepted the offer of installments of £30 a month. So far i have paid 90 so 2 payments left. Was this the right thing to do? Do they actually take people to court? I actually cannot afford to pay anymore money, would they take me to court if i stopped paying halfway? Now they see me as gullible i dunno what to do? i cant afford to keep up these payments! What should i have done and what should i do next? if i pay the rest will they try come back and ask for more ? Any help is appreciated
  20. I am trying to get my finances in order and have been reading up on forums about those who have had successes dealing with DCAs, but unfortunately my accounts don’t seem to make sense. I have four default accounts on my credit file, showing a D sign every single month on my account, but I have three payments from DCA going out of my account two I know why I am paying but PRA I don’t know what its for, and the two bank account overdrafts I have defaults for I don’t know what is happening with them and what to do. Should i send out CCA letters to all creditors including barclays and natwest? On my credit file are these four defaulted accounts Lender Idem Capital Securities Current Balance £1,868 I am paying this via direct debit reduced monthly installment at the moment, this has been passed from Agilent to Moorgate and now to Idem and I it was so long ago now I cant even remember who the original company was who I took a loan out with. Lender NWB Current Accounts Current Balance £1,691 It says I am paying £5 per month but I cannot see any standing order or direct debit going out of my account for £5 per month, so I have no idea what is going on with this account. Both Barclays & Natwest overdrafts have been passed over to DCA I am sure of it, but I am unclear on who they are or what is going on with these accounts. What shall I do? Do I chase up with the actual banks to see what information they can pull up (send SARS) Lender Barclays Bank plc Current Balance £1,590 Similar to my Natwest account, I do not have anything on my bank account showing I am paying them, yet it shows I am paying £18 per month, once again I do not know how to handle this and whether I have a DCA I am paying, I haven’t received any letters for a while and I don’t have a clue what I should do. Lender MKDP LLP Account Type Credit Card Current Balance £264 Finally I have a PRA Group direct debit set up for £8.86 per month but yet again I don’t know what debt this is for now, as it seems to have been set up some time back, with moving and getting married last year I lost a lot of paper work and I cant remember what DCA is for what account and why now. DCA payments: Idem Robinsons Way this is on my credit file under MKDP (are they the same company?)But there is nothing on my credit file saying I am dealing with Robinsons Way PRA Group £8.86 No clue whatsoever why I am paying this and for what account.
  21. Hi, I am hoping someone can help. I got home today to find a letter from High Court bailiffs, stating that they had called to seize goods and would be calling the following day to seize them, whether I was home or not. The problem is that it is for a CCJ I did not know I had until three-four weeks ago, as the CCJ was given to me at an address that I had lived at, but did not live at at the time they did court proceedings (I hadn't lived there around six months when it was granted). I only found out when I got my credit file that it had been given just over a year ago. I phone the high court office, and the lady said I needed to fill out an income and expenditure form which she would send in the post, and that I should ring the bailiff to tell him I had spoken to the office. I am on income support and disability benefits (DLA, SDA) as both I and my partner are registered as blind. I phoned the bailiff on his mobile, and he said the fact the CCJ was put on me at the wrong address is 'by the by', and that he would put the claim on hold for ten days. The amount is nearly , and was from university where I was receiving a scholarship but had to leave due to ill health. They had already paid me 3 months in advance, and I left after a month (not a month into the PhD, I was in my third year, but a month into that particular payment), on their request, as I got very ill and couldn't study any more. I couldn't afford to pay the money back, as whilst they were paying in advance, I was having to pay back debts in arrears, so the money had all gone. A big chunk of the debt is in court costs and interest etc. The university were paid in big chunks by the people that held the scholarship, and them paid me every three months (they got the lump sum at the beginning of the academic year). I just don't know what to do, if I had known I had a CCJ I would have been paying it, but \i am scared that they will not accept my payment offer, which is going to have to be small, and they will come and take my stuff. The weird thing is, I got a letter in the post this morning from a debt collector, telling me I owed 3100ish to this place, and if I didn't pay within seven days they would apply to get a court judgement against me. I'm scared and don't know what to do. Please help.
  22. Hi, I have read a few of the threads regarding npower so I know how incompetent they can be. I will outline my problem in the hope someone can advise: During 2012 and 2013 I had to contact npower a few times because they did things like send me three letters on the same day saying I was variously in credit by £75, £391 and £1078. I pay by direct debit and have always been in credit but I called and told them I thought their administration of my account left a lot to be desired. I have also put through meter readings by phone which on occasion have been ignored and I have had to waste time on the telephone with them. Their meter reader also misread the meter on one occasion and I received a bill for well over a £1000 - so more phone calls necessary. On to the basis of my complaint: My average annual gas and elec bills total £1500 and I normally paid between £115-£145 a month. Inexplicably (and without notifying me) they reduced my monthly DD in June 2014 to £57. I called more than once and told them this couldn't possibly cover my bills but was "assured" they knew what they were doing. They didn't raise it until January 2015, and then only to £93. I decided it would be a good idea to switch suppliers, which I did in April this year and cancelled my DD to npower once I had received all the letters saying the switch was complete. I then received bills totalling £258 for gas and elec. I completed npower's online form in May, saying how annoyed I was as I had always previously been in credit and it was their mismanagement of my account that led to this debt. I then wrote to them in June (Peterlee address) detailing my complaints about their service and suggesting that my preferred outcome to my complaint would be for them to accept some responsibility and accept a payment of 50% of the total from me. Since then I have written two further letters, one of which was returned "addressee gone away"! I have also sent several emails and keep telling them all I want is a letter, replying sequentially to the points raised in my original letter. I have now received three emails from them, all of which simply detail my bill and don't attempt to address the issues I've raised apart from explaining that they do a mid term assessment and raise or lower DDs as necessary. Well their assessment in my case was way out! I have also received 8 bill reminders and 4 letters from Debt Managers Services Ltd. I have emailed DMS but, surprise surprise, have received no response. Last week I received an email from Mark Howe, Head of Customer Service, which is as useless as all the other emails. He has, however, 'taken the opportunity to raise a complaint' on my behalf and given me a complaints number. But my complaint, with a different number, has been open now for 16 weeks! In his email he says he has opened a complaint but also says the account has been passed to Debt Managers and the collection process will continue until I pay up. This new complaint will apparently stay open for 10 days. He also thinks 'it would be great' if I could set up a payment plan. Totally unprofessional language and I think part of the problem is when npower does bother to reply they are only replying to my latest email - no-one is looking at all the communications from me. So, questions: 1) Surely npower should suspend collection letters and demands for payment until the complaint is concluded? 2) Is it worth going to OFGEM? Previous threads suggest not? 3) I am thinking of writing again and telling npower I am going to claim compensation for their inability to manage their own complaints procedure which is causing me undue stress and taking a great deal of my time. What do you think? I should say I don't need a payment plan and could just pay the bill, but I feel they are treating me like dirt and their incompetence is absolutely astounding! Thanks for reading.
  23. 12 july 2015 Hi, Please can someone help me, its urgent and I am very worried. Just to give you a brief background I am a single mother and was diagnosed with a chronic pain condition at a young age and Iv had for many years other health issues have now made me worse like diabetes, Ibs, arthritis and more. Iv also had to be there for my mother who is bed ridden after a car accident and my step father who for many years had liver disease and was very ill before he died a couple of years ago. I have tried to go back to college and university where I now have a degree but its been really difficult iv also had battles with neighbours, bullying with the children in school etc as well as problems with debt people. Iv been trying so hard to get my life back on track and my credit report and feel that I cant win because there is not enough hours in the day or my health is constantly giving me problems or looking after everyone else is over whelming. I also have dyslexia also so paperwork is a struggle the last few months my mum has been very ill after a suspected stroke, heart was checked out and now she has lost the feeling down one whole side of the body. Due to this and all my other issues including being forced back to work which I was trying to do but I was trying to do it in my time due to my health, my paperwork has had to take a back seat. Recently iv gone through some letters I didn't know that santandar were trying to take me to court and missed the dates etc. I have now received this letter that I have enclosed it on your site for you to see and I am very frightened I don't have a lot but what I do have I cant afford to loose especially when Im trying so hard to get work and start a business if I can, but due to me struggling with everything and feeling very over whelmed and I don't know what to do. Please can some one help me to sort this out quickly, so I don't loose anything. I do have other debts but I feel I need to just work one debt at a time at the moment due to trying to cope with everything and my dyslexia. I have years of this actually going on and my mum helped me pay off this account so that I thought and I moved over to another bank for a new start only to find out latter that I had a debt, I need to go through years of statements which I don't have all of them because I believe at the time they were giving me charges for anything and everything and at one point I was in college/uni and was supposed to be a student and not get any charges at all because I was a student. So I feel let down by this company. Since I have gone over to a new bank iv never had such problems or charges etc ever again. Thanks in advance to everyone. Roguehunter
  24. My girlfriend had a number of debts from 2008 and before. She totally ignored them and didn't know what to do and how to go about addressing any of it. Thanks to some very helpful information from this forum - we sent SARs and got back lots of information in 2012. We decided to "sit tight" with everything and wait things out until they became statute barred. As far as I can tell (having waded through the reems of information sent back) they are statute barred now (no payments made in 6 years +).. .with the last one to become so next month - July 2015. This one is still showing on credit record though (only checked noddle recently) - what do we need to do to get it removed as soon as the 6 years from default date arrives? As soon as this hits 6 years - is it worth signing up to Equifax, Experian, (any others?) and reviewing all information on them and ringing / writing to them all to as accounts are removed if over 6 years? Etc? She also was receiving various demand letters from different debt collection companies from about 2009-2013 and early 2014, but this has all dried up now with nothing recieved in over a year. Is it worth sending some kind of letter to any of the companies now to state that no contact should be made again as debts are all statute barrred , or can this just be left as it is now and all paperwork saved in case of future contact?
  25. In July 2014 I bought a Vax vacuum cleaner from Currys online, delivered to the store for pickup, at £49.99 (yes, ok cheap vacuum) Yesterday the motor burned out - terrible noise accompanied by a burning smell. Fair enough, things break and it is only 10 months old. Currys will do the right thing, I figured. £50 wasn't worth Mr. repairman assessing it and they'd just exchange - guess not. today I packed it up in the original box, along with my delivery receipt and took it to the nearest Currys superstore. Explained the situation and the Knowhow guy explained I had to take it home and phone a number (for Vax) and they would send someone out to assess it, repair or replace - depending on if they thought I'd abused it in any way. Apparently they have "agreements" in place with many manufacturers (especially white goods) and this is how they do things. Now I've had dealings with white goods companies and generally there is a call out fee you have to pay if they ultimately decide it's you're own fault. I really didn't fancy having all that hassle. the point of this post: Are Currys abrogating their responsibilities under SOGA by doing this? My contract is with them, not the manufacturer. If they wanted to take the device, repair or replace, thats their business - but I shouldn't have to do it for them? Right? The rest of the story... I knew a little (seriously, just a little) about SOGA I suggested to Knowhow guy to get his manager. Lady comes over, explains the same thing again and says that's how it's done. I refused to accept and suggested that by sending customers away they were in breach of SOGA and did she really want to break the law? They relented, phoned the help line (who answered "Knowhow" anyway), found out it was closed. Guy printed out some repair sheet and had me sign and date it and they took the vax there and then. I think that's a small win. Now I'm without a hoover for however long they decide to repair it. PG
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