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  1. Hello Everyone, I am new to this forum so feel free to keep me right. I feel a little bent out of shape after my dealings with an online UK company that offers harnesses for dogs: You can find them at the web address fleece dog harnesses uk Here is the initial email I sent the woman: Message Body: Hello, I have had a challenging time trying to track down a harness for our 1 year old irish water spaniel. I have tried maybe 8/9 different models! She is still a puppy at 1- being a large breed. Irish water spaniels are slow to mature. She weighs 27kg of pure muscle and has pulled me off my feet on occasion ( running after a cat). Not only is she extremely strong and impulsive, but her skin is like lambskin- incredibly soft, particularly around the stomach, neck and chest. Conventional harnesses have caused abrasions. She has sores on her neck from her last collar. We took it off as soon as we realised. She often lies between size brackets which has made fitting more tricky. Often I order the medium, that fits her measurements according to the manufacturer’s chart but it turns out she needs the next size up. A lot of the harnesses have jutted into the back or front of her front legs. I am hoping you might be able to help. She currently uses a Hunter Norwegian Racing Harness which has been the best so far, but it is not terribly secure. She can be flighty for instance meeting a large dog or seeing a cat. She is almost able to wriggle her way out of the harness backwards. The other thing is that we really need a strong handle to keep her in check along busy roads. I will try and give you a ring tomorrow. I thought it might be helpful to send you a worded message as well since there is a lot of info! Kind regards, XXXXXX I subsequently followed up with a phonecall & placed an order for a custom made harness (as advised by the lady since she said the breed is too deep-chested for highstreet harnesses) I mentioned the handle again and i was told to look at a particular page showing a flyball harness. I confirmed i needed a handle. She asked if i needed a waterproof harness. I thought about it & agreed. So i paid an exorbitant sum (£58) thinking she had taken care of all my requirements. She did not warn me that the harness was non-returnable. Furthermore, I trusted her after a lengthy conversation on the phone & all the email correspondence. I felt reassured by a note on the website saying they wanted their customers to be happy. My order note also warned me not to let the dog wear the harness before seeking a return: ( Of course, the website mentioned that custom orders were non-returnable, but I ordered by phone & paid using paypal afterwards) Returns/Exchanges Please try your harness on but please do not wear, as worn items cannot be returned.Thanks. I would not have paid such a huge sum for a non-returnable harness that did not meet the requirements carefully laid out in my initial email. The harness arrived, awkward to adjust, with quite scratchy fabric and exposed seams on the internal facing of the garment. I have not been able to fasten the garment around the dog’s chest yet as it is so difficult to adjust. I will have to try again to check it actually fits her. My family agrees the exposed seams will rub on the dog’s chest. There is no handle. I sent a polite email on 23rd december. The lady has finally replied today, saying she followed my requirements to the letter and that I did not request a handle, therefore a return is out of the question. I feel very let down as I was so very specific in my written brief. It is as if she paid no attention to the dog’s particular requirements. The fabric is not soft either. Any advice gratefully received.
  2. Public asked for views on the digital economy READ MORE HERE: https://www.gov.uk/government/news/public-asked-for-views-on-the-digital-economy Note: Is Open until 7th Dec 2018
  3. Hello Not sure if this is the right platform for this I am sure someone will advise. My daughter works for an employer whereby she is sometimes required to go offsite and use premises to conduct specific types of interviews etc. This could be a church hall a leisure centre even a cafe virtually anywhere they can get a seat. After some rumblings about health and safety each employee has been sent out a form to complete. It is a full health and safety questionnaire regarding the places they visit. for example here are just a few questions on the form that my daughter is being asked to complete, there are many many more questions. Please bear in mind that she has no Health and Safety training or any associated qualification. "Does the area to be occupied by us appear to be in a reasonable state of repair and without obvious health & safety hazards? Are there adequate fire arrangements for the site, including: means of escape from the areas that you intend to occupy, in case of an emergency? all exits clear of obstructions? adequate signage on fire exit routes? clear fire evacuation arrangements, including Fire Action notices and Fire Wardens where necessary? Are there adequate security arrangements, such as CCTV, panic alarms, security personnel etc.? Is there adequate connectivity on site? She has then to sign the form and return it to her employer. To me, these assessments should be conducted by a fully qualified H&S officer prior to any scheduled visits by employees but like my daughter many others are visiting these places on a daily basis and have been for some time now. Anyone give me some advice on this matter, is this the norm or is it bordering on the illegal.
  4. Hello all. Firstly, as a first time poster I just want to say how useful this forum is, so I’m hoping you’ll be able to help me out too. I was recently stopped by a Southern Rail inspector. I was travelling on a packed commuter train and (although many of you might think this is an excuse) I suffer from really bad foot pain, which I have been to the doctors about, and sat in first class as I was in real pain. In hindsight, I shouldn’t have done it. I should have asked someone to get up for me, but being a young guy I doubt people would have taken me seriously. I spoke with the conductor who made me feel out a ‘witness statement’ I gave my name, full address, phone number and then she handed it to one of he colleagues who completed the process. He was a nice guy. He told me not to worry and that they would send me a letter in the post asking for a fine. But he didn’t ask me to pay anything there and then, he said I had to wait until the letter comes through. I later revealed some kind of gold badge and asked me a few questions which I answered truthfully. He said not to worry and that this was only ‘civil’ and that I would 100% just get a fine. I’m not a fare dodger and never sit in first class barring this one time. What should I expect? Just a fine? A court summons? Once again, thanks for all your help/advice.
  5. Hi Thanks in advance. I am looking for some help on my current situation at work. I have worked there for more than two years and have not been subject to disciplinary procedures. Last week I handed in my notice. The primary reason I did this was due to leave request being declined. In my letter i stated i would work my notice but would not be working the specific dates i requested. Later on my line manager informed me that i would be leaving the same day and to prepare a handover which i did. This was seven days ago. Since then i have not received any information regarding the terms of my departure. Two days ago i contacted my line manager's manager to discuss the situation. He told me he was busy but would contact me today. He didn't contact me so again i followed up with him. He advised that he was very busy as i had caused a serious issue. He said he would email this week. I responded to ask him to confirm whether i was on garden leave to which he replied he couldnt. I then asked whether i had been sacked on the spot to which he replied that he would email me this week. I would just like some opinion on whether i should be on garden leave? If they decline to place me on garden leave and say i have been sacked on the spot for gross misconduct, how should i proceed? Thanks a lot
  6. Hello! This seemed to be the place to put this, though equally it could have gone in transport or benefits. I had a look through and couldn't find any similar threads. I have fibromyalgia and have been trying for the last two years to get a disabled bus pass. It's been complicated by the fact that I have never been in receipt of mobility in PIP, something I decided not to appeal the first time round as I just didn't have the strength. When they re-assessed me, I decided to take it to tribunal and have been waiting, and waiting, and waiting... In the meantime, I have been trying to get a bus pass. There was a form on their application form for a doctor to fill in and stamp to confirm disability, which I made a (non emergency) appointment to do, she filled it out, I sent it off with a photo and expected it to be that simple. The first time was rejected for no reason, and again I did not have the strength to continue to fight, but a year later I decided to try again. Now they say that I must attend an 'assessment' with one of their County Council 'independent mobility assessors' to see whether or not I qualify. Apparently evidence from my GP and specialists is worthless. I have several concerns about this and was wondering if anyone had experience of this? How long does it take? How do they assess you? Do they seem genuinely interested in finding out if you have an 'invisible' illness or just in finding a reason to turn you down? I have a bit of a dilemma, because I *could* just wait for the court date (whenever that is) when I am hoping I will finally be awarded mobility, and then I can provide that as evidence and not need to undertake this 'assessment'. But then again, that could be a while. Thanks for any advice or info on your own experiences. I appreciate it.
  7. Sent my appeal off with some brief details of why i was appealing , Had a Letter from DWP confirming that they received my appeal, and about how much ESA i will get until it's heard, But so far over 1mth since requesting the full written statement of the Atos wca Form IB /ESA85, But so far i have not been sent it, The person that i recently spoke with from DWP ,Confirmed that they could see that i had previously requested it, but could not understand why i had not yet received it, What can be done to force them to supply this info,(assuming it actually exists) ?
  8. The following news article featured on SCOOP today: http://www.publicsectorexecutive.com/Public-Sector-News/london-council-to-launch-ethical-debt-collection-for-residents?dorewrite=false/Page-1749 https://www.scoop.it/t/lacef-news
  9. Hi My friend is a carer for her husband who has early onset dementia they are both 62 he is on income based ESA and she also has health problems including several strokes, angina attacks and has difficulty getting out as she has fainting fits. Last week she had to attend a compliance meeting, it seems that her husband has a works pension and a building society account which she was not aware of ( he left her for another woman and only came back to her when he started becoming ill so there are parts of his life she didn't share), she has had no letters addressed to him from either the BS or the pension company and obviously she cant ask him about it, the DWP asked her about the date the pension started amounts etc, accused her of withholding evidence and have given her 3 weeks to get that evidence She contacted both the BS the DWP say the account is held and her husbands old company, the BS refused to give her any details about the account but are writing to her husband and her husbands old employer have refused point blank to even discuss it with her, both are citing the data protection act as she does not have power of attorney she can apply to the courts to get access she said protection order but I am not sure what that means but in any case it would take longer than the 3 weeks the DWP has set. I have advised her that if her husbands old employer wont write to her that she writes to them confirming the telephone call and confirming they have refused to release the details to her due to the DPA, send it signed for a get proof of signature then at least she can prove to the DWP that she cant get the information they require. What I don't her to be is 'piggy in the middle' where the DWP say get information and BS and husbands company say 'you cant have it' and she is left floundering surely the DWP themselves can get this information anyway without the DPA so the only evidence she needs to supply is that she didn't know about the pension which could be tricky as they don't have to believe her and that she has derived no income from the pension which would be clear once BS statements are provided and there has been no movement of funds, obviously there would still be the question about capital which may have resulted in an overpayment, she is going to CAB but any help would be greatly appreciated Thank you
  10. http://www.express.co.uk/news/uk/820462/Outraged-parents-Thomas-Tallis-School-suicide-notes-class-project
  11. Am due to attend the above medicals in support of a claimant. Was wondering if anybody has been to a PIP/ESA medical in the past year and what questions were asked in respect of mental health issues specifically. I know that there are lists of questions typically asked by assessors on the web etc, but am particularly interested in recent trends and any "trick" questions. Thanks
  12. I kid you not. I do it all the time, this time there was a trout on the out of date shelf going for the pricely sum of 10p! So I decided to take a photo of it and post it on twitter with the line 10p trout! for a laugh, because I'm a bit silly. No sooner had I taken the photo though before one of the staff came up to me and said he was afraid he was going to ask me to delete the photo as they don't permit taking photos of stock or prices or something. I was like, are you have a laugh mate? Is Jeremy Beadle hiding round the corner? Nope, he was serious and when I said no he then said that he was going have to ask me to leave, and as I walked away he picked up his radio to call security. I whizzed round and pick up the item I was after, paid for it and left before security could apprehend me. Who knows what happened with security, I expect the guy was on the other end of the phone saying "you want me to what? Kick someone out for taking a photo of a fish?" So there it is, your funny That's Life story for the evening. Interesting to see if they let me back in, maybe I can make some money selling the story to The Sun. I suppose I was wondering as well, where the law stands with regards to this? I do this all the time, normally to take a photo of something I might be interested in buying. But the fish, no. I'm vegetarian!
  13. I find this story quite amusing. The Mother has said she was made to feel like a rubbish mum - but instead of a quiet word of complaint to the Manager/Head office - she rushes off to the Newspaper ? Was the store right to ask the Mother and child to leave ?
  14. When I was travelling on the train this morning, I was using my laptop. I wasn't paying much attention to what was going on around me, when I noticed that the train was almost in the station. I quickly rushed to put my things away, when the ticket inspector decided to start doing his rounds. While I was in the middle of putting my stuff in my bag, he asked to see my ticket. I explained that I was about to get off the train. I continued to put my stuff away and as the train pulled into the station, I flashed my ticket before alighting. I barely made it off the train in time. As I left, he shouted out to me that I was on CCTV and he would be taking action against me as, even though I eventually showed him my ticket, I didn't show a valid ticket when asked. I don't think anything will come of this but, if it does. Is there anything they can do here? At the end of the day, the ticket inspector waited almost 20 minutes to start doing his rounds. Had he done them at the start of the journey, I would have been able to show him my ticket. Waiting until the train was about to pull into the station was inappropriate and I wasn't the only one in the carriage who was unable to show him a ticket due to his timing. Had I stopped putting my things away to show him my ticket when he originally asked, I would have missed my stop and had to travel to the next station to catch a train back. I would then have been travelling without a valid ticket.
  15. Hi, I have recently been asked to give my details for dodging a train fair for a second time. Admittedly they were different circumstances. However because this was the second time this has happened (the first time I had to pay a fine) I was worried i would be sent to prison or get a criminal record so I gave false details. I quickly withdrew these details after further questioning and admitted I had lied. But because this is the second time they have pulled me up, and because I gave false details to start, will I get a criminal offence? Please anyone that has any experience with this I would appreciate your help. Thank you.
  16. Hi please can I get some help Faulty steam shower - retailer refuses to honour 5 year warranty In May 2012, I bought a steam shower, as it had a 5 year warranty from Heat and Plumb London, (they still sell these), there are several faults which have now made the shower unsafe if not impossible to use, I wrote to them last week after speaking to which legal (they give you advice but are now very busy) they said the shower was covered under the Sale of good act 1979, so I wrote to the retailer asking for the repair or replacement as it should have lasted more than 2 years.........they have come back and state the original supplier to them is now bankrupt and they can send me parts if I remove the old ones and send them the details of them and will have to charge me, I am not happy as the shower is not working and we have no resolution, I sent this email below and have still not heard anything from the retailer at all now since last week when they stated the supplier is bankrupt, so no warranty - I need to have a new shower installed this weekend as this is no good, and cost me £800 in 2012, I am having to pay another 500 for the new shower cubicle, now! I sent this last week! Dear Sir Sale of goods Act 1979 - defective shower unit - request for replacement and/or repair at suppliers cost. I have now taken legal advice in this matter, I can confirm that my contract for the purchase of the above shower unit which cost approx. £800 is with Purity Bathrooms T/A HEAT AND PLUMB, after considering the matter closely and due to the nature and cost of the appliance/shower unit, I can confirm that the durability and Quality of the product is not of satisfactory quality and failed to be fit for purpose. Sale of Goods Act 1979 Under the Sale of Goods Act 1979 goods must be as described, of satisfactory quality and fit for purpose. I can confirm that the shower Unit is not fit for purpose as this should have lasted longer than 18 months, moreover the shower steam unit has failed and so has the thermostatic selector for the shower, in addition the build quality is of a inferior design, which has caused these failures, I must also inform you that the reason for buying the shower at such a high cost was due to the 5 year, warranty which you supplied as part of the sale. The contract remains with Heat and Plumb, therefore I now wish to replace the Unit as there is no guarantee for this item and the terms of the contract has been broken by your Company, accordingly any product you now supply (replace) must be of a suitable quality, under the terms of the Sale of Goods Act 1979 and must be as described, and of satisfactory quality and ad fit for purpose, unless you are prepared to supply me with a shower unit which you can now guarantee to be as stated, then I will expect a full refund by return. I await your written response by return and give you no more than 7 working days to conclude this matter and either send me a satisfactory and fit for purpose shower unit which will last longer than the warranty, or send me a full refund, failing which I will have no other option but to issue a County Court claim for damages and loss, which will include legal costs and costs for time to issue proceedings. Please send your response in writing only so there is a record of this issue and I look forward to resolving this matter as soon as possible. Kind regards
  17. My wife, who works for the NHS as a healthcare assistant, recently went for an interview (also in the NHS) for a job as a clinical coder. She was offered the job conditionally on references, but then the offer was withdrawn when the references were received, citing "discrepancies" between the interview answers and the references. Specifically, she had had some time off for knee surgeries (arthroscopies on both knees) - this was stated in the references. But no question about health or sick leave was asked in the interview, and she didn't volunteer the information. The two interviewers claim that they did ask the question and that my wife denied having any sick leave - but she was in fact never asked the question! The offer was refused not because she had sick leave but because they perceive her as being dishonest. I suspect that because the interview was not recorded, and it is two people's word against one, there is nothing that can be done. Nevertheless it is very annoying and she is thinking of making a formal complaint to HR.
  18. Hi I ordered some sofas from buy as you view. When it came to them being delivered I arranged it for a day when I was off work as I had to - the agreement due it being in my name. They never turned up! They turned up the next day surprising the missus. They brought the sofas into the house and asked where I was as I needed to sign the credit agreement, the missus told them I was at work (which I can prove I was) and explained that they were supposed to arrive the day before as arranged. Instead of rearranging the bayv guy told the missus to sign the agreement, so she went sign her name. The guy stopped her and said 'No sign your partners name, as long as it looks as though he has signed it that's good enough!' So she naively did. There was three blokes in the room so I suppose she felt a bit wary when it happened the way it did! Surely this is wrong?
  19. I'm doing a post on writing a statement to go with your ESA50 - the idea being to answer as many possible questions you are likely to be asked in the assessment, on the statement, in order to increase the possibility of being put in a group without having to atend an assessment. Anyway in order to help this, I wondered if everyone who's been through an assessment could post as many questions they were asked as they can remember. I'll start in the next post.
  20. http://news.sky.com/story/1283024/kfc-asked-girl-to-leave-over-scarred-face
  21. I have been self representing myself for a sex/race/disability discrimination and unfair discrimination case. We have had a total of 8 hearings with the 9th one imminent. The respondents hve done all the usual tactics which despite my protest were ignored by the judge and they would have discussions about the merit of the case as if I was not in the room. I was not allowed to cross examine my ex boss over the claims made in his witness statement, and it has felt throughout that the judge had made up his mind about the case from the onset. To add insult to injury at the last hearing the Respondents Barrister encouraged by their seemingly closeness asked the Judge for a job reference at the tail end of the hearing and the Judge agreed to give it to him advising him to send the request to him and mark it private and confidential. Is this allowed? I have had four different people attend the hearing with me and they have all questioned the partiality of the Judge. Is there something I can do?
  22. I recently recieved a phone call about work I did last summer without telling the job centre. I worked for approximately 3 weeks. During this time i was on housing benefit and income support. I have been living away from my parents since july 2011 and am a full time student with no other income so i was entitled to these benefits. I moved out of the address of which i received housing benefit around july 2012. I have now moved into a place for which i get housing benefit. This tenancy started on 2 jan 2013. Between moving in and moving out i have been living at different friends housing every night or where ever i can stay. I told the council that i was moving out so the housing benefit was stopped however the income support was not stopped. ( i thought they were the same people) I understand that as i was working i was not entitled to benefit which is fair enough. However, would i have still been entitled to income support despite not having a permanent address? If i was not the amount over-paid would be around £1700, but the eligibility criteria is that i am estranged from parents ( which i am) and that i am in full time education with no other income. I meet this criteria. What would a likely punishment be if they decided to take action? This is a first offence.
  23. Hi there, I was hoping for advice. I have been asked for all my financial information for the last 2 months in order to continue recieving housing benefit. However, I no longer wish to recieve the benefit as we are about to come into some money which will make us illegible. The letter states that If we dont' reply within a month then they will stop the payments. Will this also mean that they will investigate us? I would rather just stop everything without any drama. The information they are asking for is quite hard to get, some of it will be assessments from student loans that haven't arrived yet. Any advice is much appreciated.
  24. Hi, I'm wondering if anyone can shed some light on something. My daughter is 17 years old and a full time student studying for A levels. Up until this weekend she has been working for a small restaurant at weekends and on the odd day during the week. She has been paid always cash in her hand averaging £40 to £80 a week. On Friday i had a massive argument with her employer when i found out that they have been putting her behind the bar, shes worked 10 hour shifts with no breaks and they keep her tips. My daughter has never been asked to give her national insurance number and never had a wage slip. Today we received a "signed for" letter in the post saying that she isn't sacked but due to my "outburst" it would be impossible for her to come back. They have asked for her uniform back and have now asked for her national insurance number. I'm really annoyed and want to blow the lid on them for child exploitation but i dont want my daughter to get into any trouble over the national insurance matter. My question is "who is liable and at fault, my daughter or her former employer?" Any advice would be really appreciated as im not sure where to go on this matter! Thank you
  25. Can someone please help me with this. I've contacted RBS Credit cards in an attempt to obtain my old card number, with a view to reclaiming PPI premiums. The bank have written back to me to say unless I can provide my account or card number they are unable to trace my details. I checked the template library and found the SAR request template and would like to know if this format is still appropriate for use. I know there would have been plenty of the unfair charges on this but don't know if you can still claim for these so would any part of the letter need to be edited to suit? Any advice greatly appreciated
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