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  1. Today I had a text message which read...DEBTCOLLECT We have failed to contact you regarding your outstanding balance. 3rd party recovery and collections are attending at (my address) for enforcement. I have no clue who this is from and I have had no letters or emails concerning any debt....I have also tried to google debt collect but cannot find any info, there is also none in the message..no number..nothing. Any ideas please ?
  2. Ordered a shower enclosure from Aquabliss. Turned out it was the wrong size by a small margin. Had to order a replacement immediately as we had a builder in doing the work. I emailed Aquabliss to arrange the collection of the shower enclosure (3 packages) which are still in their original packaging. They have refused to do so stating that it is the customer's responsibility. They say that they can exchange it, but they cannot collect it. They say that I have to arrange collection and delivery of the items back to them. These items came on a pallet and I have already got a quote of
  3. Hi everyone I use a courier company, i will call "TPC", who in turn use DPD. I have to say on the whole the past few years has been event free but a few months ago we sent a 3D printer to someone to use and it was smashed up really badly. The recipient took photos and has emailed us stating the damage was beyond dropping in his view and we have loads of photos of the box damaged etc. I reported the issue immediately and TPC were originally very sympathetic etc. I have to say I was shocked at the damage, you would have had to try really hard to do what they did. As the client
  4. Hi all, I am about t take over the management of a house that has multiple tenants in it. The previous manager of the premises also lived in the house. He has disapeared with all of the tenants rents, paid none of it to the landlord and we are now getting demands from 'collect services' on behalf of reading council for unpaid parking fines. The fine is for £408 and they are talking about the using 'the taking of goods (fees) regulation 2014 to take goods from the house, none of which is owned by the previous property manager. SO a couple of questions 1. Can they demand access? 2.
  5. I have an old council tax debt, Rossendales are sending bailiffs to my friends address (I used this address several months ago to get my bank card delivered to as I was of NFA at the time). My friend (whom I don't see that often) handed me a load of letters and told me that bailiffs are regularly knocking at her door demanding full payment, she is worried they'll come in and take all her stuff (which surely can't be legal?). The letters they've sent me are rather confusing, they claim I owe two debts to a local council, one for approx 120 and another for approx 240,
  6. Hi All, Not sure if this is the correct forum, I have a somewhat difficult situation I am contending with. in summary; I had a lease vehicle; prior to the end of the lease arrangement I arranged the inspection (Thurs 15th March 2018) and collection (Sat 17th March) with British Car Auctions (BCA) in accordance with what I had to do (inspection within 7 days of collection and end of contract). BCA failed to turn up (i took the day off off work!)! I called BCA who advised that they had made a mistake and schedule my inspection and collection for the incorrect dates. They advised m
  7. Hello Thank you in advance for any advice on my situation. Between 2009 and 2013 I was registered as self employed, in the earlier couple of years i was going through a stressful personal break up was having problems with work because of depression, also spending my money to go to court of access to my daughter. At the time I was couch surfing and frankly forgot all about tax returns. The HMRC fined me in total £4,524 over this period which I can't afford to pay. I find these charges extortionate, is this even legal for a start? All i did was not se
  8. The following news article featured on SCOOP today: http://www.publicsectorexecutive.com/Public-Sector-News/london-council-to-launch-ethical-debt-collection-for-residents?dorewrite=false/Page-1749 https://www.scoop.it/t/lacef-news
  9. Hi all, I have had a Notice of Enforcement from Bristow and Sutor claiming that I owe them something in the region of £65 + £75 compliance fee for a Council Tax Debt that I apparently have from an old property that I rented. I always paid by DD and only cancelled the DD after seeing that no payments had gone out for a while, therefore I believed that I was discharged of any responsibilities. Fast-forward a year and I receive a Notice of Enforcement dated 23/8/17 claiming the above figures and that this has been through the courts. How would you suggest that I proceed? If there i
  10. I got a letter from CCS Collect stating that I owed £86 to Vodafone. I have not borrowed money from Vodafone. I am on a pay as you go phone, not a contract. I called their company and they said the debt was from a contract, so it cannot be mine. I am an 18 year old girl living with my parents. I have never borrowed money from anywhere. Where do I go from here?
  11. I received a letter today from Collect Services regarding a penalty charge notice on the 16 May 2016. The vehicle was registered at a previous address where the person there an ex used my car and received a previous penalty charge notice for the car. I did not receive this as I spilt up with him and he did not give me any letters, it was not until later that bailiffs turned up at his property that he told me. Therefore I was scared to give DVLA my current address as I did not want bailiffs at my house. I now received a new PCN which i think was due to sitting in r
  12. Hi ive read plenty about these cowboys on this forum but couldn't find specifically what i was looking for so apologies if im covering already worn ground i just received a letter from harlands saying i need to call the immediately or i will owe them £25. I was a member at xercise4less for about 2 years and then decided to cancel my 1 month rolling contract online, no problems it said i had successfully cancelled, i then checked my bank account 4 month later and realised they still had being charging me membership fees i cancelled the direct debit. thats w
  13. Tesco Direct has dropped its minimum payment charge for click and collect. Until now, shoppers were charged £2 for orders under £30. The supermarket said in February it had to introduce the charge to cover rising costs and was in line with rival supermarkets, which charge similar fees for their click and collect services. But now it says that it wants to give shoppers more choice and convenience, particularly in the run-up to Christmas http://home.bt.com/lifestyle/money/mortgages-bills/tesco-direct-drops-minimum-payment-charge-for-click-and-collect-11364098202576
  14. I have a debt to EE which is in default and I've had for some time now. A month ago I wrote to EE with an offer of a full & final settlement which they say they couldn't accept but as an act of goodwill regarding my situation they would write off the outstanding balance. Just over a month later I receive a letter from Fredrickson International saying that their client has instructed them to collect the outstanding balance. I also notice that the balance they have on the letter is actually £45 higher than what was originally owed (no interest or charges were being added by EE - I
  15. Hi, I've been paying this company for a good 5 years for debts I had with M&S. Just checked my bank account and my recent payment has been put back in and standing order cancelled. Upon further investigation have found out that this company has closed. Who do I contact to make payments to M&S or do I just wait for them to contact me. Thanks for reading.
  16. Hi everyone, I'm really not sure where to put this on the forum but thought here might be best. My sister-in-law is currently having massive financial problems at the minute - she was unexpectedly laid off from work, had to give up her home and move back in with her mum. She has a car on finance which she is now trying to hand back because there is no way she can afford to keep it. Long story short, she hasn't made a payment to the finance company - Black Horse - for around 10 months now. She has written to them about 6 times and telephoned them aroun
  17. i received a letter a couple of week ago from rossendales for a council tax debt of £491 i rang them and offered to pay £25 a week which would be a struggle they refused it and said i had to pay £69 every week or they would take further action. I tried to explain i couldnt afford it but they were having none of it. I have paid £50 off the debt £20 last week and £30 the week before but the bailiffs had came when i was out today and now want £676.61 and will be returning on friday t says they will be removing goods even in my abscence. Can they do thi
  18. Hi all, i have recently started receiving letters through the post from a company called CCS Collect claiming that I owe money to them on behalf of The Department of Work and Pension for £97.50. Thing is, I have no idea what this is for. The letters gives no explanation, they only abruptly demand that i pay it or face legal action. Quick search shows that the department of Work and Pension is government related. I pay all my taxes, National Insurance etc through PAYE and have no other dealings with the HMRC. The only thing i can think of is that i was on J
  19. Good evening all. Haven't been on here for years but every time I do I always get great help so thank you in advance. I need some general advice. Wife got PCN for £65 which we forgot to pay. Eventually got a letter from Collect stating we had to call them by 5:00pm on 19th Oct. 2015 to pay or make arrangement to pay the debt now totalling £277. Wife called on time and explained our situation and offered to pay £28 per month to clear debt (we're on benefits so thats all we could afford). They accepted the payment and told us to put in writing our payment offer by email w
  20. Whilst in the process of dealing with a PCN that had reached the enforcement stage, that had become a mess due to Maidstone Council authorising Marston and Phoenix. I quickly paid off another that i knew i needed to be paid directly using Maidstone councils online portal. Unbeknown to me this had been passed on to the EA's (Phoenix in this case), i paid on the 27th of Aug, i have a letter that was dated the 24th of Aug that i hadn't opened or was aware of due to several reasons. This was the first letter in the process telling me i owed £187, £112 of which was to
  21. Tesco is to charge customers for click and collect orders through its Direct arm costing less than £30 The supermarket giant, will introduce the £2 fee on Tesco Direct orders on 2 February. It already has a £4 charge for grocery shops below £40 which are ordered online and collected in store. In July, John Lewis introduced a similar charge for orders collected in its stores and in branches of Waitrose. http://www.theguardian.com/money/2016/jan/06/tesco-direct-charge-click-and-collect-orders
  22. It's all new to me and today went up a level I need advice I was taking my missus from airport while driving my phone were ringing few times + texts. Stopped just before airport gate on blind roundabout exit (road to nowhere). Wasn't long 5min tops and then I went in. No signs about not parking anywhere... Paid for parking on exit (chucked ticket away when i got home) Got pcn from vcs. 60£ if paid within 2 weeks. Looked for advice on internet. Ignored it as advised Another letter 100£. Ignored Now its that "professional de
  23. Hi Everyone, I had a debt management plan about 10 years ago, which is long since pretty much paid off / written off etc aside from two things which I would like to ask advice on. Firstly, I pay Collect Direct £45.00 a month on a standing order. I no longer have any idea what it is for but believe it may have been for an Egg credit card I have received no correspondence whatsoever from Collect Direct for about 8 years and I have no idea how to contact them or find out how much I may still owe. Nor do I really want to open that can of worms really as life has moved
  24. Hi i had a letter in the past from CCS Collect saying that i owe £250 from the dwp back from in 2009 when i had a budgeting loan from the jobcente r and that if i dont pay or arrange to pay by installments then they will take legal action against me,CCJ etc and have to pay court costs etc. They also said if no contact is made then they are getting the papers to file a case against me. I am not working and my partner is working part time and we only paid them once as we got scared they will take our stuff or take us to court. Should i contact them and pay them? will th
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