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    • I have had an ASG (A Shade Greener) boiler fitted for the last ten years . Recently the boiler started leaking. So before I called their engineer ~I had the system power flushed as had been requested by ASG. The engineer stayed for about 10 minutes and stated that the flush had damaged the boiler. However both the flush engineer and an independent Gas engineer that I consulted have stated that the flush could not have the damage. ASG refuse to engage  with me. Because I have three vulnerable adults in the property and no heat or hot water  i have to borrow money to get the boiler replaced. Do I have any recourse?
    • Sorry it's your sister you rent off.   Yeah, it could be the issue of her staying at the rental property two nights a week, as well as renting it to you, that is making them quote regulation 9 and refusing the benefit. You should be able to appeal it. But check any letters they have sent you, to see your rights as I haven't worked within housing benefits for a while, but I don't think the right of appeal has changed.   In theory what you propose is/should be allowable, as long as you can prove it's all above board and that she will treat you, the same as any other tenant as per my original response.
    • Hiya    Looking for advice.  Amigo loans gave  me a guarantor loan when my credit file was extremely low 8-10 defaults.     I complained to them about 18 months ago and they issued a final response saying they did nothing wrong.  And j didn't take.it further as I.didnt know what to do.     I have now been advised I should take my case up with the ombudsmen which I did but have been told it is too late for them as amigo issued there final response 18 months.previous . The only way they could investigate if I had a valid.reason why I didn't escalate this to them.within the valid time.line    Any ideas what reason.i can give 😂😂
    • i believe there was a time when they were popular some  +10yrs ago but we never officially endorsed them as it was a bit of a myth  and they were linked to freeman of the land twaddle. if a default did get removed it was typically because of another reason not as a result of that 3 letter process.   what's your issue and with whom spill the beans dx  
    • Sorry but i believe they are quite correct sadly. you might have a route through the responsible gambling criteria on boku though that they must abide by
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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