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  1. New code of conduct for artificial intelligence (AI) systems used by the NHS READ MORE HERE: https://www.gov.uk/government/news/new-code-of-conduct-for-artificial-intelligence-ai-systems-used-by-the-nhs
  2. Hello Not sure if this is the right platform for this I am sure someone will advise. My daughter works for an employer whereby she is sometimes required to go offsite and use premises to conduct specific types of interviews etc. This could be a church hall a leisure centre even a cafe virtually anywhere they can get a seat. After some rumblings about health and safety each employee has been sent out a form to complete. It is a full health and safety questionnaire regarding the places they visit. for example here are just a few questions on the form that my daughter is being asked to
  3. Hi I have a council tax bill outstanding that has been passed to Marstons. They wrote to me about it and the amount seemed wrong I disputed it with the council. Once that had been settled, I have tried continuously to get in touch with Marstons probably for about 4 weeks, and each time been on hold for at least 30 minutes. I finally got through on Friday and was told my account had been passed to a bailiff and I would have to speak to him. I rang the man who was rude, aggressive and abrupt. I offered to make two payments (the debt is £1000) as I couldn't afford
  4. Hi there I am about to start proceedings against somebody in the judiciary and by a quick search I have found this website https://judicialconduct.judiciary.gov.uk/ . Before I delve headlong into it has anybody had dealings with this Investigations Office ? All replies answered.
  5. Hello. I have been in an exhausting situation regarding my home which is a bedsit in a small block of council flats. It involves antisocial behaviour which led to threats being made against me by someone with a violent and abusive track record and who has been known to police since he was a teenaged boy. I've heard him scream insane threats at his girlfriend both in person and over the phone, absolutely at the top of his lungs. I even asked three women's refuge organisations for advice on this, and have logged details with the police. I have been signed sick for a long ti
  6. Debt management firms We have written to debt management firms recently. This follows an increase in customers with debt management plans being transferred between firms. In a letter to firms, we reminded them of their responsibilities when buying or selling customers' contracts or contact details. In particular, the letter emphasised the need for firms, which are considering selling on their customers, to advise the FCA of this at an early stage. A copy of the letter is available on our website.
  7. http://www.csa-uk.com/assets/documents/compliance-and-guidance/code_of_practice.pdf
  8. The Financial Conduct Authority has taken over from the OFT. You can find all you want to know about Debt Collection Guidance, etc HERE Also in the CAG Library HERE
  9. Hi I am new to forums so i apologise in advance if this is in the wrong forum. I had a call from a foreign gentleman called "philip" claiming to be from the complaints department of the Financial Conduct Authoruty stating that certain creditors (Santander Barclays and capital one) of mine had got together and complained to his department as I was in a debt management arrangement, gave an approximate value of debt owed and wasn't paying them enough to clear the debt quickly enough. While we do owe money to these creditors two out of the three are in my wife
  10. 'The (mill) wheels... grind slow, but they grind exceeding small.' I noticed the thread HFO/OFT Minded to Revoke thread had its last post eight months ago, so I'm putting this in a new thread - I hope admin will move it if they see fit. With help from many CAGgers, specifically DonkeyB (good luck in the Rugby World Cup:oops:) we were part of a process that ended in a thorough, days' long interview with the OFT to do with being hounded by HFO using draconian and humiliating practices on a debt we didn't owe them. We were asked but due to ill health were unable to be witnesses. It give
  11. Hello all, I was wondering if any of you knowledgeable people could help me out with an issue I’m having regarding a previous place of employment please? (I removed potentially identifying details here) After three months I had a successful appraisal and was actually given a pay rise and a permanent contract… and then I was fired a couple of weeks later. Out of the blue. No disciplinary, no discussion, nothing. I was called out of the office one morning by a feared manager, who dragged me into a spare office with the HR lady (a long story, she was hired it seems to find any way at al
  12. OK so it's not that new, but I haven't seen it posted up yet. They came into force on 26th August 2013. Some of the main points: Full standards of conduct can be found here: https://www.ofgem.gov.uk/publications-and-updates/new-standards-conduct-suppliers-domestic-consumers
  13. Hello, This is my first time using this forum, I hope that I am posting this question in the right section. My name is Luis, I come from Portugal and have been here for over 7 years. I was made redundant from my last job where I was over 3 years, I have found another job but it is in an insurance company and I was told that it requires a credit check. Here in the UK I have checked with Experian and Equifax and there are no issues, no missed payments, no debt of any kind and no fines. My criminal record is also clean both here and Portugal. However a few years ago I did
  14. Ofgem Investigation into npower and its compliance with Standards of Conduct (Standard Licence Condition 25C), Standard Licence Condition 27 (provision of final bills), and the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 Publication Date: 19th June 2014 Company being Investigated: npower Ofgem are investigating whether RWE npower is complying with the Standards of Conduct (SOC) (SLC 25C) of its gas and electricity supply licence and with the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 (‘Complaints Handling R
  15. Investigation into Scottish Power’s compliance with Standards of Conduct (SLC 25C), SLC 27 (provision of final bills), and the Gas and Electricity (CCHS) Regulations 2008. Read More Here: https://www.ofgem.gov.uk/publications-and-updates/investigation-scottish-power%E2%80%99s-compliance-standards-conduct-slc-25c-slc-27-provision-final-bills-and-gas-and-electricity-cchs-regulations-2008
  16. I am embarrassed to raise this as it involves such a small amount but I suffer from MH issues and threats tend to have an exaggerated effect on me! In brief: 1. I am a lessee with a share of freehold in our block of flats. I applied for some company records for which the statutory payment was £5. I authorized our managing agent to pay this and any postage to the company secretary from a surplus on my service charge account. I got no answer. 2. I was subsequently advised by the company secretary the total inc. postage was £6.17 and asked for a cheque payable to himself personally. To
  17. Hi all im looking for some help please. i have been off work sick for 7 weeks due to deppression and panic attacks.I was considering going back this weekend as i do not earn enough to get ssp and i dont earn enough to pay national insurance so cannot get any help there work had been paying me company sivk pay but im only entitled to 5 wks which i have had i was fine with going back as my docter wanted me to have a trail period i was all set to return when i find out that the whole of my department know i was off for deppression and have added that this is cause im suicidle i now feel a compley
  18. The Financial Conduct Authority have already managed to show great incompetence and lack of awareness of legal requirements by breaching the Data Protection Act and sharing personal information with a third party without consent. If they have any integrity they should hold themselves to the same standards they hold others and pay a mutli-million pound fine. This isn't just some woolly vague principle they have breached that can be interpreted retrospectively. It's a clear law that most people are aware of. Shame on you FCA.
  19. Hi, and thanks for looking in. Capquest recently bought an old credit card account from Lloyds. In the last few weeks I’ve received the attached 3 letters from Capquest, CQ 3 is a pre action conduct letter. I would be very grateful if someone could advise me how to respond to that letter. Background: It is for a Lloyds credit card opened 2002. Balance £12K. Last payment or acknowledgement 2008 although Lloyds say 2009. When Wescot were trying to collect they said in a letter that Lloyds had informed them that they don’t have an agreement. Same with Iqor Many thanks i
  20. taken from this link: https://www.gov.uk/government/news/surveillance-camera-code-of-conduct-comes-into-force New guidance in place over police and local authority use of CCTV and Automatic Number Plate Recognition. Public authority use of surveillance cameras will be subject to a new code of practice published by the Home Office today. The code will set out new guidelines for CCTV and Automatic Number Plate Recognition (ANPR), encourage transparency in their use and ensure public bodies such as local authorities and the police consider whether they are proportionate before ere
  21. At my place of work we were recently given a document called "code of conduct for healthcare support workers and adult social care workers in England". We were told that these guidelines apply to us. The link is below: http://www.skillsforhealth.org.uk/component/docman/doc_download/2246-code-of-conduct-healthcare-support.html My concern is under section 1 called be accountable by making sure you can answer for your actions or omissions There is a statement which reads: 2. always behave and present yourself in a way that does not call into question your suitability to work
  22. Hi, Working in the creative industry, I recently decided to become a freelancer using an umbrella company. I have been offered a one month assignment by a recruitment agency. However they require me to sign a conduct regulations 2003 opt out form Can anyone explain what this is? Not sure if it´s just some bureaucracy or something I truly should worry about? Advice is very welcome! Thanks, Mia
  23. I think the following article may be of interest to all those CAG's who are interested in HSBC's penalty in the United States. This is from Forbes magazine which is a pro-business pro-capitalism publication: http://www.forbes.com/sites/halahtouryalai/2012/12/12/final-thought-on-hsbc-settlement-how-much-bad-behavior-will-we-tolerate/
  24. Obviously they had to change it due to a significant number of DCA's being in breach of CPUTR2008. Lowells Head Of Compliance - Sarah De Tute (who is also President Of The CSA) probably instigated this as they rarely complied with the old code..... - http://www.csa-uk.com/media/editor/file/CSA%20Code%20of%20Practice%281%29.pdf Certainly they omitted the points they had no hope of complying with namely a) Conduct its business lawfully, comply with all relevant UK legislation, regulation and judicial decisions and trade fairly and responsibly. Comply with debt co
  25. Hi there, I served a Prohibitive Conduct Questionnaire to my employers for discrimination and harassment regarding my disability prior to us locking horns at a tribunal(I'm confident I'll win, I have some great evidence!). They have come back to ask if I have any issues with them supplying the response in email form. It sounds a straight forward request that I would usually accept without question but they are being a little trixy so I'm just checking first! Any advice, as always, is appreciated.
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