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Found 12 results

  1. Hi....has anybody had any success with telling your electricity supplier that you would prefer to stay with them but you can get a better price from many other suppliers would they like to match these cheaper offers???? FS
  2. Complaints to energy companies research report 2016 Publication date 22nd September 2016 Information types Reports and plans Policy areas Domestic consumers Electricity - retail markets Gas - retail markets Show Related links Ofgem publishes bi-annual survey on how suppliers handle complaints Latest data on volume of complaints 2014 wave of complaints handling survey Every two years we commission independent research to see how satisfied energy consumers are with how suppliers handled their complaints. This report produced by Quadrangle is the fifth survey we’ve undertaken. This survey is conducted within the context of falling complaints numbers. Data on complaints to individual suppliers shows that the volume of complaints is down significantly since 2014. Information from here >> https://tinyurl.com/ya6behjz Go to the bottom of the above link to read the open letters to each CEO of the big companies...
  3. OK so it's not that new, but I haven't seen it posted up yet. They came into force on 26th August 2013. Some of the main points: Full standards of conduct can be found here: https://www.ofgem.gov.uk/publications-and-updates/new-standards-conduct-suppliers-domestic-consumers
  4. Hi - I wanted to change my telephone calls back to BT but the company I am with now are telling me I have to pay a £195 cancellation fee to cover their losses, costs and expenses. Please can you tell me if they can legally do this even if I give the correct amount of notice. Thank you.
  5. Most of the major energy companies in the UK have reduced the time it takes customers to switch suppliers to 17 days. That’s down from five weeks last year but still short of the Government’s target of 24 hours. This means that the switch will take just three days, followed by the statutory 14-day cooling off period in which customers would be able to cancel the move. So far, The following suppliers are offering switching in 17 days: British Gas Ecotricity EDF E.on First Utility Good Energy Npower Spark Utility Warehouse GnERGY http://www.energylivenews.com/2015/01/14/energy-suppliers-cut-switching-times/
  6. I am trying to switch energy surpliers from EDF to OVO. On a number of occations OVO have emailed me saying that EDF say I cant switch because there is an objection, EDF sent me a letter stating that I cant switch because i owe £1,246.00. I phoned them up and asked how did I owe this money, when I have been on a pre payment meter for the past 4 years of living in this house, before that i was living in america. They told me there was nothing outstanding on my account and that they have lifted the objection. This was done on Monday, Yesterday, OVO sends me an email saying that they still have an objection. What can I do and Who can i complain too, I think EDF are just stone-walling the move and its just sour grapes with me wanting to switch. I thought the government had made it easier to switch.
  7. Hi everyone, Many thanks for any advice you can give on the following. This is posted on behalf of my parents (both OAPs)... They purchased bathroom supplies from a high street store (not a big chain) and after a few months one of the taps failed (apparently the valve inside - due to limescale, or so the supplier said). They took the tap back and were given another one foc (but obviously incurred more plumbing charges). Fast forward approx. ten months and the tap fails again, with the same fault. This time they buy a tap from B&Q and have it fitted (more plumbing charges). After attempting to return the two faulty taps to the original supplier, they were told that the valves inside are only guaranteed for six months (the taps are guaranteed for five years) and they therefore couldn't have a refund. They were also told that due to the tap manufacturer going bankrupt the supplier had another reason not to give a refund, because he wouldn't be able to get his money back! Any advice on what they should do / what their rights are here? With the cost of the extra taps and visits from a plumber it has cost them approx. £300 and a lot of stress, which they really don't need. Thanks!
  8. Hi guys, I'm trying to start up a store. Still at the very beginning of the process, but i'm trying to look for online suppliers for clothing and acessories, however as you all may know very well, you cannot trust them all. And you just don't know what you are getting yourself into sometimes. I was wondering if you know of some of the best suppliers or trust worthy ones. Thanks Steffi
  9. Hi, i'm very new to this forum stuff :-/ I'm a Car Motor Trader and i am finding more and more often that people want finance on the cars i'm selling (which i dont offer), i dont want to get involved in selling finance if i can help it does anyone know if there's any companies out there where i can put my customer in touch with, they sort the finance out, pay me and then the customer gets my car? Any help would be good. Thanks I'm based in Nottingham.
  10. lets hope they can get it sorted icetech have had enough problems and are an important employer in the highlands for youth too dx
  11. http://www.dailymail.co.uk/money/bills/article-2195853/New-household-bills-squeeze-EDF-Energy-pulls-cheapest-fixed-price-deal.html
  12. We are moving house shortly and currently with an energy supplier we arent happy with. We do still owe them an amount which I cant afford to completely pay off in one go but the new house is supplied by another company. Can our current company force us to change to them in the new house? . Personally Id just like to tell them to stuff it and pay it off over the next couple of months. I know they are all pretty much of a muchness but would be nice to get one with good customer service (dont all laugh at once)
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