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mikeymack2002 last won the day on June 22 2018

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  1. Read here the rules have changed regarding back billing... https://www.energy-uk.org.uk/customers/energy-industry-codes/code-of-practice-for-accurate-bills.html
  2. The rules regarding back billing changed this year. More info here >> https://www.energy-uk.org.uk/customers/energy-industry-codes/code-of-practice-for-accurate-bills.html Put in a SAR get it all back, ask for the recorded calls as well.
  3. The rules regarding back billing changed this year. More info here >> https://www.energy-uk.org.uk/customers/energy-industry-codes/code-of-practice-for-accurate-bills.html Put in a SAR get it all back, ask for the recorded calls as well.
  4. The Warm Home Discount Scheme for winter 2017 to 2018 closed on 31 March 2018. The 2018 to 2019 scheme will start on 15 October 2018. https://www.gov.uk/the-warm-home-discount-scheme
  5. BF: Advice taken and passed on to the Data Subjects. I will update this thread if and when information is made available... Thx MM
  6. Thank you Bankfodder, I have 8 disks to go through, the amount of data is on disk 1 hour 30 minutes in total on disk one alone. the information is significant. The information goes in to great detail about the data subjects account... Since I still have 3rd party for both subjects then I've just informed both. One is ok with it and didn't know, the breach subject is furious. Once I have listened to each disk I will have a better idea of how much data was wrongfully released... I have now listened to the disks, there are a total of nearly 2 hours worth of information that has been leaked incorrectly. Data subject 2 now has the data and has decided to complain, having taken the advice of BF this is the right thing to do in this case. Given the serious nature of the breach I have advised that they seek professional advice. I have made over the extra information and hopefully the ICO will deal with SP in the correct manner. Now, given that it is important to make your own recordings it also pays to obtain those from the creditors if they record. I believe a complaint letter must wing its way to DERMOT NOLAN, CEO OFGEM. There are a few open letters freely available if you search for them, but a few years ago SP were in trouble with Ofgem >> Scottish Power has agreed to pay £18 million for failing to treat its customers fairly. The fine – of which up to £15 million will be paid to vulnerable Scottish Power customers and £3 million to charity - is the third biggest penalty given to one of the major six energy providers. It follows an investigation by the industry regulator Ofgem into the firm’s customer service. Scottish Power's call handling, complaint resolution and billing were all below the basic level of standards required, the investigation concluded. The poor service resulted in over 1 million complaints between June 2013 and December 2015. https://www.independent.co.uk/news/business/news/scottish-power-fined-18m-for-poor-customer-service-that-prompted-one-million-complaints-a7001346.html
  7. As some of you know Scottish Power (SP) are terrible at everything they do! Story: Friend 1: I helped an SP customer get their account sorted, back-billing issues. Now that's sorted and redress was nice for the customer. Friend 2: I am currently helping sort their back-billing issues, some success so far. Now being smart a SAR was sent to SP for friend 2. In their name only . The data pack duly arrives within the 40 days, some items were missing, a quick email to SP sorted that out. Now its complicated, on listening to the cd's of the phone calls for friend 2, SP have sent friend 2 copies of all friend 1's calls, neither friend know each other, never met nor communicated with each other whatsoever. The only common thing is me. I am not the data subject for either account. So why have SP issued data for friend 1 to friend 2, can friend 2 now complain to the ICO and the Ombudsman in relation to the data breach. It clearly can be heard that the normal security questions being asked and confirmed! Your thoughts please
  8. https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/418925/wca-audio-recording-policy-march_2015.pdf
  9. I have a thread on this here also >> https://www.consumeractiongroup.co.uk/forum/showthread.php?483726-Appeals-re-PiP-at-the-Tribunal
  10. It comes under commercial burglary. Having been banned you do indeed become a trespassers with intent due to previous behaviour. This is strange but why steal in the 1st place? You may get the following. Criminal record work is then restricted, disclosure required and so on.
  11. You may want to read up on this as well as your actions past and future may have an effect you will not want.. Section 176 of the Anti-Social Behaviour, Crime and Policing Act 2014
  12. https://www.consumeractiongroup.co.uk/forum/showthread.php?358914-Payment-clearing-times-for-benefits
  13. I have gathered some interesting appeal cases and thought I would share with the regular posters here. There are many places to get this information and will update this thread as and when I need too. Any questions please start your own thread for questions that you may have. Please see the attachments and I am sorry for the long reads involved..... Please follow the links below for even more... https://www.disabilityrightsuk.org/selected-upper-tribunal-decisions-april-2017-march-2018#Employment https://tinyurl.com/ya7dohze As the decision of the First-tier Tribunal (made on 1 March 2016 at Bolton under reference SC122/15/00941) involved the making of an error in point of law, it is set aside under section 12(2)(a) and (b)(i) of the Tribunals, Courts and Enforcement Act 2007 and the case is remitted to the tribunal for rehearing by a differently constituted panel. Some more cases for the above Merged PDFs.pdf
  14. When will the roll out affect Northern Ireland? In Northern Ireland the Universal Credit roll out will begin in September 2017 and be completed by September 2018. 27 September 2017 - Limavady 15 November 2017 - Ballymoney 13 December 2017 - Magherafelt and Coleraine 17 January 2018 - Strabane and Lisnagelvin 7 February 2018 - Foyle and Armagh 21 February 2018 - Omagh and Enniskillen 7 March 2018 - Dungannon and Portadown 18 April 2018 - Banbridge and Lurgan 2 May 2018 - Kilkeel, Downpatrick and Newry 16 May 2018 - Bangor, Newtownards and Holywood Road 30 May 2018 - Knockbreda, Newtownabbey and Shankill 13 June 2018 - Corporation Street, Falls and Andersonstown 27 June 2018 - Shaftesbury Square, Lisburn and Larne 4 July 2018 - Carrickfergus, Antrim and Ballymena July to September 2018 - Cookstown, Ballynahinch and Newcastle For more general information about Universal Credit please see our Universal Credit guide. more here >> https://www.entitledto.co.uk/help/Universal-Credit-Pilot
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