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Found 133 results

  1. Hello all, in January I parked my car in the car park I usually park in which for many years has been 3 hours free parking, unbeknown to me (until I received the parking charge letter) in mid December the time was changed from 3 hours to 1 hour. Where I enter the car park from the road there is the sign stating the terms and conditions but no 1 hour sign, they are dotted around the car park but when I leave the car park I leave via the same entrance and therefore don't see that they have changed the hours. There was and still is no sign anywhere stating that the hours you can park have recently changed which in my opinion is a little unfair I could in theory have checked the signs on Monday and seen 3 hours, parked again on Tuesday without looking and they could have changed it to 1 hour, a bit like entrapment in my opinion. I appealed to POPLA and they rejected my appeal and I have now received a letter from Civil Enforcement demanding payment stating if it isn't received in 28 days they will have no option but to start proceedings against me and will charge for costs, interest and fee's. Do I have a leg to stand on regarding there was no prior advice when entering the car park that the terms had been recently changed or do I just pay up? And just as an aside I now live in Saudi Arabia and would like to write to Civil enforcement requesting they write to me here as I have only seen these letters from pictures my wife has sent from the UK.
  2. Hi My daughter has received a "Speculative Invoice" from Civil Enforcement Ltd. I have seen somewhere about rules for the protection of freedoms act and have sent an email today to the DVLA to see when her details were requested and confirmation of who requested it. Once i get this information where do we go from there? The parking notice does not mention POFA at all. Are they required to mention it?
  3. Hi, I'm looking for some advice on a PCN that was issued last year 07/09/2017 for parking at Croydon Poplar Walk car park. I did park there on the 7th September, and didn't make the payment as I think my phone had issues (or I forgot) and called up the number the next day when I remembered on the PaybyPhone site/board to ask how I can pay for the previous day as when I checked the website I couldn't find any other contact number. The operator told me she couldn't help me as there was no mechanism to make a back dated payment. I've parked in the same car park multiple times and always made the payment. When the first letter came, I remember vaguely I called to say I tried to make the payment the next day, but they wouldn't have any of it, and said the notice in the car park says clearly that the payment needs to be made within 30 minutes of parking. I tried appealing on the call saying I had tried to make the payment the next day and explained I'm more than happy to pay the parking fee with an appropriate interest for it but the fine of £60.00 seems a bit steep, but they didn't budge. I tried to search up the actual legal owners of the car park, but couldn't find any details for them. Subsequently, I got a few letters from Civil Enforcement where the money owed kept going up, but after trolling through a few sites which recommended ignoring these letters, that's what I did. Then I got a few letters from ZZPS which had threatening tones (and amount kept increasing, all of which I threw away) and then got a couple of letters from QDR solicitors, the last one dated 25/5/2018 threatening stated they would obtain a CCJ, which I kept. I didn't do anything, as after looking up similar letters the general advice seemed to be to ignore them. Last week I got a Claim form from County Court Business Centre, Northampton dated 11/10/2018 which looks very legitimate as it has the county court stamp (albeit a bit faint). The amount now states £331.59!! Feel like I should've just paid the £60.00 last year. It seems a bit unjust that a £5.00 parking fee should end up having such a huge fine!! What should I do? Any help will be greatly appreciated. I've attached the first page of the claim form (it has 4 pages in total with page 2 being a 'Response Pack', page 3 is "Admission (specified amount)" - lots of sub-sections and is double sided ending with a declaration. Page 4 is "Defence and Counterclaim (specified amount)" - also double sided with lots of sections. I've also attached a scanned copy of the letter from QDR solicitors. Please help me.. feeling very anxious now! Kind regards Al
  4. I have received a CC claim from Civil Enforcement Limited, following a series of demands after parking in an off-road car park in Croydon. I wrote rejecting the initial claim when I received the PCN, I did not get a response so I did not respond further. I have read the thread CEL ANPR PCN Claimform - Croydon Poplar Walk car park. and I intend to reject the claim and responding as per CPR 31.14 Request to use on receipt of a PPC ( Private Land Parking Court Claim) Wanted to clarify a couple of points and confirm if I should change any of the standard responses proposed to alladin78 My case differs slightly in that I paid using the convuluted phone in system, however 20 minutes after I left the parking area (I was only there for less than 15 min most of that reading the sign on how to pay!) I received a text To confirm your parking session and for security purposes URGENTLY reply with your vehicle registration only 1min later another text was received stating As you haven’t confirmed your vehicle registration your parking session has not been booked. Please call the number on the signage As I was driving for 1-hour I naturally did not see these messages and frankly it would be unreasonable to expect a response within 1 minute to confirm booking. A cynical person might suggest that this convoluted payment system is deliberately designed to frustrate payment in order to issue PCN. Claimant is Civil Enforcement Limited The Claim Form was signed by Civil Enforcement Limited (Claiments Legal Representative) Claim reads Claim for monies relating to a parking charge for parking in a private car park managed by the claiment in breach of the terms + conditions (T+Cs). Drivers are allowed to park in accordance with T+Cs of use. ANPR cameras and/or manual patrols are used to monitor vehicles entering + exiting the site. Debt + damages claimed the sum of 182.00 then follows the violation date time of entry and exit Thanks in advance for your advice/assistance
  5. Hi everyone, I received this in the post today. I noticed that the dates suggest that it has taken its time getting to me, so I think I need to move quickly on this one. I have parked in this car-park on many occasions and I've never noticed any the parking signs there - I'll be going back this afternoon to check on this. Any advice would be greatly appreciated. 21st April 2017. PCN Scan2.pdf
  6. Hi, I have received a Civil Parking Charge Notice from Athena ANPR Ltd for exceeding the parking time limit in a Lidl car park in Barnsley. I registered my VRN in the store to validate my stay - I did not realise there was a one hour limit. There are signs around the car park but I did not park near one of them and I did not read them. The signs were not big enough to be read from a distance. How do I proceed with this?
  7. Good Evening, Group I am deeply ashamed to say that I have been caught cancelling items in waitrose value of 40£. I have been accompanied by the security to a room. No police involved. The took picture of me and my I address. I took my lesson but now I want to know what is the best reaction on this wrong doing except that I will always pay my bill. Thank you in advance for spending your time on my case
  8. Hi all, After some advice after receiving a Civil Parking Charge notice for Lidl in Cambridge Street St Neots. 1 Date of the infringement 02/12/18 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 04/12/18 3 Date received 06/12/18 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] No, not as far as I can see. 5 Is there any photographic evidence of the event? Yes 6 Have you appealed? {y/n?] post up your appeal] No, only recieved today Have you had a response? [Y/N?] post it up 7 Who is the parking company? Athena 8. Where exactly [carpark name and town] Lidl St Neots, Cambridge Street (there are 2 x Lidl's in St Neots) They operate under IPC. So, as above. I got into the car park at 10.46am on Sunday 2nd December and left at 12.29pm on the same day. Total stay of 1hr 42 mins. Free parking is limited to 1hr 30 mins. I went into Lidl to grab some breakfast before I went to the gym which is right next to Lidl and then went to the gym and then grabbed a bottle of water from Lidl after the gym. Not disputing that I was there that long, I honestly didn't realise I had been there that long. I have no receipts for Lidl. Any advice please would be appreciated.
  9. Hi, first post for a few years on here under a new user name so how I'm doing this right! Husband received a PCN from CE Ltd. He met a friend for KFC, they got chatting, lots to catch up on and he overstayed by 18 mins. He won't have paid any attention to any signage but he was genuinely a customer. Does he have any grounds to contest this as he was actually using the carpark as a customer or do we need to suck it up :/ Thanks in advance
  10. Hi guys, I received a PCN through the post yesterday 13/05/18 to a civil parking charge notice from Athena ANPR as I overstayed at a LIDL car park. The car park was free for 90 minutes. I overstayed by 50 minutes Entered park: 08//1 at 09.24 Exited park: 08/5/18 at 11:44 I received the PCN yesterday (13/5/18) I have now been charged £90 and told that I will only pay £45 I'd I pay within the next 14 days by this date (24/5/18). I have been sent a letter with photos of my vehicle to prove. I did shop at LIDL on the day, and have the till receipt with me. I'm not usually late but the day in question I overstayed with 50 minutes over of the allowed 90 minutes doing other errands. Any help and advice are greatly appreciated as to what I can do. Thank you, Lloyd
  11. hi, i am a first time poster here, 5 months ago there was a death in the family, the family business had to be dissolved due to complications in the will etc, this meant my husband lost his job, his father and more, it was a very stressful time. couple this with the fact that i had recently given birth to twins via a c-section just 8 weeks ago at the time, the PCN simply didnt seem at all important and was ignored. the PCN relates to when my twins had doctors appointments (their first health check which meant 4 different appointment as this included thier first immunisations aswell), it states i arrived at 9.53am and left at 11.44 (117mins) and free parking is only for 90mins. the appointments for the twins were: appointment 1 @ 10.10am then for the second twin @ 10.30am, right after the first, the doctor were running late but i had no chance between appointments to move the car etc, i have browsed the forum a little and add some info below that might help or PCN's received through the post [ANPR camera capture] please answer the following questions. 1 Date of the infringement 09/05/2018 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 15/05/2018 3 Date received 18/05/2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] yes 5 Is there any photographic evidence of the event? Yes, but not time stamped 6 Have you appealed? {y/n?] post up your appeal] Have you had a response? [Y/N?] post it up no 7 Who is the parking company? Civil enforcement 8. Where exactly [carpark name and town] Todmorden health centre carpark, lower george street, todmorden, lancashire For either option, does it say which appeals body they operate under. There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE I cant see either BPA or IAS mentioned If you have received any other correspondence, please mention it here A second notice was received dated 18/06/2018, it was ignored A third notice has been received, dated 05/09/2018, this is threatening third party collection agents if we don’t pay within 14 days other people local to me said they cant do anything and to ignore it, but to be honest im getting very worried about the threat of action against me. any help or advice would be much appreciated. thanks in advance
  12. Hi everyone I'm new to these posts but hoping you can help, I received a civil parking charge through the post as I parked in Lidl car park for 1 hour 38 mins when the allowed time was 1 hour 30. They sent me photo evidence of me entering and leaving. They applied to DVLA for my details. The charge is for £90 but £45 if I pay before 14 days. What can I do thanks in advance Athena Lidl.pdf
  13. Hi, I am asking this question on behalf of a friend who doesn't know about this website and doesn't have any computer experience. She works at pizza hut and gets free parking, she just has to register her car so that the cowboy company knows that she is exempt from a ticket. Her car was in the garage so she used her mothers instead totally forgetting the car wasn't registered as exempt. Civil Enforcement then issue her with a ticket as it was parked there over the 2 hours granted. She has asked pizza hut to confirm it was her car but they say they can't do anything and she has to take it up with the parking company. She tried and obviously, they didn't want to know. She just wants to know where she stands with this as it was a genuine error and she should have been exempt Thanks for any advice
  14. Hi i,m trying to get a calculation for my csps pension i have contacted them with these figures that i have classic pension scheme for 7 years value £1956 per annum plus lump sum premium pension scheme for 5 years 130 days value £2902 The change in pension schemes was because i left and returned to the same job role but had to join the newer premium scheme In total my total number of years in service was 12 years 130 days on pensionable earnings of £29,215 The figure ive been quoted by the csps is £3005 per annum which i think is wrong by my calculations it should be £4858 ive asked to see the formula used and figures they have used to come up with this figure Is it possible to SAR the csps to see what information they have
  15. I am a member of a gym which has a small car park. When you attend the gym you have to input your car reg inside the gym. I bought a new car in March and on the same day I collected it I went to the gym, inputted my car reg which as it was new the system wouldn't recognise. The attendant told me not to worry and I signed in as usual. Of course I then receive a PCN which I appealed and provided confirmation from the gym that I was a member and attending the gym at the time in question. For some reason the appeal was turned down and I have now received a demand from Civil Enforcement threatening escalation to a third part collection agent and possible proceedings. As the gym whose car park it is has confirmed I was there can CEL demand payment. What is my next step. Is there a standard letter I can send to CEL advising that they have had confirmation from the gym that I was there and signed in.
  16. Hello a bit of a long shot but maybe someone on here has had a similar experience or is going through a similar issue! To cut a long story short, i have now left my civil service job, up until 2015 i was on the Classic pension scheme but then had to move to Alpha ( no choice because of my age at the time ) so 3 years. I will shortly receive my options letter, but having read on the civil service website i may be able to take my pension before age 55, i am 53. i aware i won't be able to take the Alpha part of the pension until i am 55 but it clearly states on the website that the Classic portion of my pension can be taken at 50. The reason i am asking is because theres seem to be some confusion about the Alpha transition, i am also aware of the pension reductions should i take it now, but i am ok with that. Obviously i know i have to wait for the options letter but maybe someone can shed some light on what to expect? Thank you in advance anyway!! Angela x
  17. Just over a year ago friend of mine defended civil recovery claim for shoplifting using the defense that she was under 18, it was stayed by the judge at the time, now she is 18 an order from the court has arrived stating that they had received a letter from the claimants solicitor and it has been ordered to either submit a defense with civil procedure rule 16, don't submit and judgment will default or request to set aside. 1) Is that the correct procedure to just send a letter to the court and ask the judge to make the order 2) can i ask to see a copy of said letter? 3) what court form shall i use to mount the defense Thanks
  18. Hi, back in November my daughter received a PCN from Civil enforcement ltd. stating she hadn't paid for parking. The parking was in a conservative club that you had to pay for on your phone. S he arrived at 12:08 and left at 12:27. In this time she didn't have her phone on her so ran into the shop to see how she could pay as the club was closed. (the only place to park to visit this shop is the club). They couldn't help so she returned back to the car and left. She later received the PCN then a letter from ZZPS saying they will instruct their solicitors to chase up the now £140. Then another letter arrived from QDR wanting £236. Now she has received a claim form from Northampton from civil enforcements saying she will be going to court. We are not sure where to go from here. Any help would be appreciated Thank You
  19. Daughter (not the registered keeper) parked 25mins over the allowed time at Lidl Clapham Junction car park. Did some shopping and mostly browsing at Lidl Clapham but also went to other stores. Got sent Civil Parking Charge Notice. Was intending to pay within 14 days but forgot and now it is over 28 days. Any advice would be helpful Many thanks
  20. Hi my 1st post on here i was hoping somebody can help me i have had 3 letters from civil recovery solutions. I was caught walking out of b and q after swapping parts from a damaged box to a good box i thought that one part was missing so i took it from the damaged box and put it in the good one. After being stopped it turned out that the part was in the good box but i had not seen it. No police were called and i was made to sign a store ban for 1 month. I had received a letter from civil recovery solutions for £95.15 which i ignored and another reminding me that the early settlement fee was about to expire . I am now on my 3rd letter for £118.94 and it is headed letter before refferal. I am now quite worried i have ignored this letter as well but they gave me 28 days which is due to expire next week I am also worried as im going abroad for a few weeks and if it does go to court i wont be in the country and loose by default. This was a mistake on my part i have never been in trouble with the law and im now loosing sleep and its all i think of but i cant afford to pay the fine plus i dont want to pay out of principal. Has anyone ever been taken to court from civil recovery solutions or B&Q or are they just trying to scare me into paying. I hope someone can help me with this please i have read many threads on these companies but most are quite out of date and never come back to say whether they heard anything more or ended up in court. Thanks in advance.
  21. Hi, I am writing this on behalf of a disabled friend, who has received a Parking Charge Notice through the post from Civil Enforcement, mid last week, around the 26th of Feb. Some info: Date of infringement: 15th Feb 2018 Issue Date 22nd Feb 2018 Date Received 26th or 27th Feb 2018 No photo evidence mentioned, but possibly auto cameras. Cannot see any Section 4 mention on the letter. Just says Maximum Parking Allowance Exceeded. Not appealed yet, we will, and I will detail in a moment what we are thinking to say. Parking Company is Civil Enforcement Spinning Gate, Leigh. Says they have appeal procedure, and if unsuccessful, then Popla. So most importantly, the car park in question is shared by Cineworld, Tesco, and several other food chains such as Frankie and Benny's. The entire car park has a 3 hour parking time limit. We were parked at the side of the cinema, and during the 6 hours we stayed, we went into Tesco, and into their restaurant, and stayed well in excess of an hour as the disabled person was not feeling well (Primarily pain). Once she recovered sufficiently well, we then shopped in Tesco for around 45 minutes to shop. After that we attended a screening of the new Black Panther film. We went into the cinema early so that the disabled person could sit a while. This was around 45 minutes, including purchasing tickets, and getting sweets. We then watched the film, which has a running time of 2 hours and 14 minutes, but including trailers and advertising was closer to 3 hours, for the film alone. As such the film alone would have taken much more than the three hours allowed, inclusive of obtaining tickets, food and seeing the entire film, so on the basis of this, we would have incurred a parking charge, simply for attending the film at the cinema and parking in their car park! Given my friend is disabled, I thought to provide proof of her disability, with a copy of her blue badge, numbers redacted. The letter they have sent already has her name and address in full so they know who drove, and she is the sole driver. I also intended to provide a photocopy of the cinema ticket to prove our attendance. This and a covering appeal letter stating exactly what I have written here. Should we appeal? I figured CE will just decline it anyway, and likely Popla too. What happened if it is declined, and we don't pay? Surely if they took her to court they would lose, simply based on the fact we were parked to see a film in their car park, and in order to see that film we would have to be there longer than 3 hours, or miss the end of the film Given the person being claimed against is disabled, obviously she is slow to move around, and needs a lot of help and support. She is naturally very upset about all this absurdity. Any advice on how to proceed would be most welcome. Thank you.
  22. Having a few issues with Civil enforcement LTD They got my car in a pub car park in the east riding of Yorkshire where you have to go in the pub to let them enter your reg plate but this wasn’t made clear in the pub. I received a letter first letting me know about this parking charge when it stated that I hadn’t paid at the discounted rate of the first letter. Never received the first letter at all - so been trying to get out of this ticket Wrote to Civil Enforcement limited and they told me it was tough as they sent the letter and didn’t matter if I had received or not Tried appealing the ticket with POPLA but couldn’t. as Civil Enforcement limited wouldn’t give me a code to appeal the ticket. So POPLA wouldn’t entertain me So went one above and then Emailed BPA but they said they didn’t get involved in disputes such as this but I learnt that Civil enforcement LTD pay a membership to them I then got a letter from the solicitors on the behalf of Civil enforcement LTD. They have offered me a payment plan of an extortionate rate of £236 for been in this car park for 12 mins :mad2: Is there any way I can get out of this, Happy to provide more details if need be Thank you in advance
  23. Hello All, Apologies if this has already been covered, I have tried to read others responses but not sure sure if they apply to my specific case. I wonder if anyone can please help? In August 2017 on my first day at my new hospital where I started work (before hospital induction) I accidentally parked in a patient car park rather than a staff carpark. I received a parking charge of 35.00. The week after i emailed the email address from the ticket (unsure who exactly) defending my case. I never had a response. Subsequently over the last 9 months i have received various letters about this (which have been going to my old address) and the latest is from Civil Enforcement Ltd. stating the outstanding debt is 206.00 and i have 30 days from the date of this letter until they will issue proceedings with the county court. I would like this issue resolved as soon as possible obviously without me having to pay, as I do not think it is a fair penalty. I would very much appreciate if anyone could assist me/advise me in moving forward in terms of responses? Thanks very much, Jay
  24. My daughter parked for too long and received a penalty notice. She forgot to tell me as I am the owner, so after 28 days I received a "notice to the owner" demanding I pay the full £70. I think that I should be afforded the same rights as the driver who could pay 50% within 14 days (£35) I checked the applicable regs which are currently the "Civil Enforcement of Parking Contravention (England) General regulations 2007" to see if I could appeal and in particular I was looking for the point at which the owner is notified to make my case. This also meant I had to understand what exactly was meant by "owner" and the regs helpfully define this for you at the beginning as follows. “owner” in relation to a vehicle includes any person who falls to be treated as the owner of the vehicle by virtue of regulation 5(3); Now it seems to me that this is wrong 5(3) only refers to persons who hire vehicles, it should refer to 5(2) which then includes 5(3) as follows. 5(2) In a case not falling within paragraph (3), the penalty charge shall be payable by the person who was the owner of the vehicle involved in the contravention at the material time. 5(3) Where— (a) the vehicle is a mechanically propelled vehicle which was, at the material time, hired from a vehicle-hire firm under a hiring agreement; (b) the person hiring it had signed a statement of liability acknowledging his liability in respect of any penalty charge notice served in respect of any parking contravention involving the vehicle during the currency of the hiring agreement; and © in response to a notice to owner served on him, the owner of the vehicle made representations on the ground specified regulation 4(4)(d) of the Representations and Appeals Regulations and the enforcement authority accepted those representations,the penalty charge shall be payable by the person by whom the vehicle was hired and that person shall be treated as if he were the owner of the vehicle at the material time for the purposes of these Regulations. Note that the Representations and Appeals regs 4(4)d above also has the same reference back to the general regs 5(3) - and not 5(2). So my question for all the legal eagles is can the charge be applied since my daughter did not hire the vehicle? Also should my rights as the owner afford me the chance to pay 50%? All comments welcome, I'm sure 5(2) still applies and I'm stuffed either way, but it would be interesting to see where my analysis went wrong! I'll clarify my thoughts a little more: With respect to clause 5(2) my daughter nor I fall within 5(3) so the first part is true, however, the second part says that the charge is payable by "the person who was the owner" and "owner" is defined as 5(3) so strictly all applicable owners are persons who only hire vehicles. Crazy, no! I'm sure this will be blown out of the water - but interesting mistake I think! T
  25. Hi, My other half received a PCN from Civil Enforcement Ltd following her picking up a prescription at the local doctor's surgery. She has a letter from the surgery confirming that this was the case on the same date on which the PCN says. My wife decided to inform Civil Enforcement Ltd directly that this was the case, along with the letter, and surprisingly enough these cowboys rejected her appeal. She then informed me of this and I am now trying to sort it out. In their letter to her they said their internal appeals process has been exhausted and if she wishes to continue her appeal she needs to go directly to POPLA. Could you please let me know whether I can write to them again, along the lines of the thread below or whether I will need to go to POPLA? I'm guessing they'll just ignore any further correspondence directly to them. http://www.consumeractiongroup.co.uk/forum/showthread.php?464918-PCN-from-quot-Civil-Enforcement If I need to appeal to POPLA could you please advise on what the letter should say? I have attached the PCN (I don't have a scanner at home hence the various pieces of paper covering up details - the letter is identical to the one in the link above). The incident date was 17 May 2016 and the PCN issue date is 15 June 2016. Thanks
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