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  1. Some of the weather headlines from across the world. Any comments,views articles put them here.Is the Climate getting out of control The latest news and comment on natural disasters and extreme weather https://www.theguardian.com/world/natural-disasters https://www.independent.co.uk/topic/extreme-weather Disruption of ocean circulation is thought to be driven by global warming, and could lead to sea level rise and extreme events like storms https://www.independent.co.uk/environment/gulf-stream-current-climate-change-ocean-temperature-ice-age-global-weather-a8300896.
  2. Another small supplier has gone bust - Our Power - who were backed by the Scottish Government to the tune of £6m. 38000 customers are now looking for a new home.
  3. Forgive me if I'm rambling, but can someone point me to some advice about power of attorney. My aunt has vascular dementia and her faculties are not good. She has issues with her short term memory and now long term is starting to be affected. My wife and I have been looking after her for the last 14 years, but the dementia has only been over the last year. Auntie owns a cottage and a small amount of land. We are now having issues with her step family - they're all coming out of the wood work and you can probably guess why. We've finally got her gp to diagnose the dement
  4. I'm with Scottish Power pre-payment meter with key. Put £15 on card as usual. The gas meter read "error call help". So rang up and had the gas machine replaced with a new one. The person on the phone said they'll give me +£10 credit. Got new card in the mail later. Placed £5 to test. No extra +£10 credit, just the £5 I put on, and I still have the receipt of the original £15 and the old card. What are my options if they say they can't do anything about the £15? Not too bothered about the promised credit.
  5. I have been redundant twice in the past couple of years to cut a long story short they put a prepayment meter in in March 2012, I rang Scottish Power to ask about the repayment schedule explaining that I was now on JSA and they said they would contact me to arrange a small repayment until I was working again, they never contacted me and so I emailed them explaining my difficulities and informing them that my son suffered from severe asthma and has been rushed to hospital twice recently. I sasked for a small weekly repayment on the meter and asked if they had any schemes th
  6. Hi All, Thank you for all your help over the many years - been a long journey but almost there. Now that I have the strength and knowledge (from here) to take on the financial system in this country, I'm now trying to help my elderly Dad fight back. My Dad was always in control of financial affairs in the past but for the last few years now has become less able to deal with the modern world and now he is showing early sign of dementia. It came as quite a shock to find out that he has 6 credit cards which are now leaving him with no pension to live on. It became noticeable las
  7. Hi Caggers! I have a friend who is at the end of her tether with Scottish Power. She has a Gas Key for prepayment, however, has not used gas for approximately 6-9 years, possibly longer. This was due to the boiler breaking down and this was the only usage of gas, therefore she only uses electric immersion for the water heating. SP sent an invoice for money owing and after she quizzed them due to none usage they told her it was for X amount of standing charges for the gas meter. The agent for SP told her to ignore the bill due to none usage of gas and therefore she accepted tha
  8. Mum has Power of Attorney for her husband who has Parkinsons and lewy body dementia. Whilst she's managing the day to day stuff, she is really struggling to cope with finances, not least because she's caring full time and doesn't get 5 minutes to herself most days. She's asked me for help with sorting out Dad's bank account as there's lots of payments going out every month that she knows nothing about. Spent a day yesterday going through all the paperwork she has (she saves everything, but Dad went through a phase of throwing everything away without opening it just before he was diagnosed
  9. Hi guys, So in late march/early April I spoke to SP about my outstanding bill and said i'd like to set up a plan to pay arrears (it wasn't particularly high) and get my account in order. Operative told me they couldn't do that unless i set up a monthly payment for my upcoming payments but only offered a monthly payment nearing £200 p/m. Told them that was completely unrealistic, and told them of my financial situation and that i needed to contact a few grant programmes. Operative told me account would be put on hold until mid april. Called back around mid April to inform them that i
  10. I could really use some advice regarding an ongoing issue with scottish power. the issue is there is now a large amount of arrears on my account (£4K) due to an ongoing complaint.... Numerous times I've entered into an arrangement plan with SP to cover both current usage and arrears repayment. It comes out on one direct debit. A few times I've had to use their online system to change the direct debit date. The issue is, is that when the date has been changed, they still take the arrears 'element' of the direct debit on the old date not the new one causing me to go overdrawn. I
  11. As some of you know Scottish Power (SP) are terrible at everything they do! Story: Friend 1: I helped an SP customer get their account sorted, back-billing issues. Now that's sorted and redress was nice for the customer. Friend 2: I am currently helping sort their back-billing issues, some success so far. Now being smart a SAR was sent to SP for friend 2. In their name only . The data pack duly arrives within the 40 days, some items were missing, a quick email to SP sorted that out. Now its complicated, on listening to the cd's of the phone calls for f
  12. last year I helped my grandmother switch from EON to Scottish Power to save some money on her energy bills, in October of last year when they requested meter readings we noticed that the previous meter reading showing on their website was in the region of 6000 units lower than the reading we had just taken. We contacted Scottish Power using their online contact form and explained the situation, they requested a photograph of the meter showing the serial number and current reading, then confirmed that the serial number was correct and that the meter read was indeed anomalous.
  13. Hi I have found myself with a new problem. My Mother who is 82 years old went into residential care with advanced Dementia 6 weeks ago. I was her registered Carer, I helped with her finances but when she went into care I could no longer afford the minimum payments on her credit card. I notified the Co-operative Bank explaining the situation, sent a copy of the Mental Health form completed by her GP and a copy of the Power of Attorney. The Co-op are now requesting I take an original certified copy of the POA into a Branch, the nearest being in another town, before they can spe
  14. Hi Everyone, I really need some help and advise with an issue that I currently have with N Power please. My partner and I used to rent a small one bedroomed flat, which we moved out of in August of this year and everything was electric, we had no gas at the property. Whilst we lived there all bills made to N Power were made on time and yes they were always high but we just assumed this was normal. On the 14th February 2017 we received a bill from them telling us that our monthly payment has decreased from £94 per month to £21 per month and they also refunded us £559.57 b
  15. My Mum In Law is in a local care home and today I received a letter from the home asking for a copy of the Power Of Attorney for her, which we do not have. The same letter also stated that if we do not have Power Of Attorney for her, the home would look into appointing an Advocate or Welfare Deputy through the Court of Protection. Can anyone please advise what this is at all? I do not want to visit the home to talk about the letter without first being at least aware of what it all means. Any help or advice would be greatly appreciated.
  16. Hi all! Want to get my details in line ready for tomorrow when I am going to take my 20 month old HP Pavilion notebook back to PC World to see if I can get this power jack fixed. The port (on the laptop itself) has been loose, and now come apart, and the internal plastic spacer keeping all the pins straight has fallen out. This has been a problem since May 2017 but I was awaiting a response from HP which never came. It does still charge however the pins are highly likely to get bent now the spacer is not present. It's normally used on a table with no stress on the jack
  17. Hi All I have received a letter today from Past Due Credit Solutions requesting payment of just over £1.5k for an account with n power at a property I lived in for 18 months this between 2010 and 2012. Firstly the dates of the account are incorrect and are for a further 2 months after I moved out, secondly this is the first I heard that I owed them money! I'm not sure where to start with this one to be honest. Do I send them a SAR request? If so, is there a template specificity for energy companies? I was paying previously via a bank account I closed somet
  18. This situation now is so ridiculous it is beyond frustration. I initiated the switch process to leave Scottish Power back in February. This was objected to. Contacted them to find out why and was advised that incorrect MPAN had been applied for. Supplied with MPAN. Contacted new supplier with MPAN. Was the same one they had applied for. Switch re-initiated. Objected to again. Phoned Scottish Power to discover reason for this second objection. Again informed it was because of incorrect MPAN. Was now advised that supply had a dual MPAN and that first number advised
  19. I moved into new rented house, I called & gave the start meter readings, my name & emai & phone number to SP, I requested a contract & standing order mandate to be sent in the post for me to sign & return & asked for the cheapest online tariffs. 3 years & 5 months later I still have not received anything in my name from SP, what I have received are many letters (possibly bills?) addressed to someone else, all of which I returned to SP "not known at this address. I have called them 4 times speaking to different operators all promising to help & put me thr
  20. Hi all Looking for a bit of advice as I need to extract some tables from web pages (nothing illegal) I have been looking for a free easy to use Excel web scrapper but they all seem to be pointing to specific web data (eg Yellow Pages) and have been advised to use Microsoft Power Query which I have downloaded and installed. I have had a quick look and it looks quite a powerful tool but has anyone ever used this tool. The MS instructions are not meant for the simple brained operator who has not got 10 A levels and a degree in IT Any help would be very much appreciated. N
  21. Hello Friends, Scottish Power, my previous energy provider, had some misleading text on the bills about my current and the best tariff possible and this caused me to not switch to the best tariff. I raised this with energy ombudsman, who agreed with me and asked Scottish Power to pay me Goodwill gesture of £30.00 for shortfall in service. However the ombudsman said they cannot ask Scottish Power to pay for consequential losses due to misleading literature, which would be to apply correct rate retrospectively. Ombudsman said that compensations like consequential losses, stress et
  22. My brother in law obtained POA over my son without consulting me, My son tells me he never asked for his uncle to become his POA, I cannot get access to my sons accounts (at his request) indeed my son cannot view the state of his account himself, My son wishes to cancel the POA. where do I stand in this matter
  23. i have just been given power of attorney over my father , his grandson is 45 and been living with my father rent free bill free all his life, my father has been in a home for over a year and the grandson has been using my fathers bank card, there is a police investigation due to over 10 thousand pound being stolen from my fathers account the outcome of this investigation is near , but my question is , i have asked the grandson for the spare set of keys for the house as i need access to the house paper work ect but he has refused to hand the keys over to me , i want to do this the correct way ,
  24. Received an email from a friend of mine, as follows:- “Well....what do you think about this...in the post was a letter from Scottish Power. They inform me I have an outstanding credit with them (£13.83) which they have now paid into my bank.....I closed my Scottish Power account in October 2013 !! ....”
  25. I have just moved house and let Scottish Power know as we have been customers for 13 years paying a direct debit monthly and never defaulting. Yesterday I had a text from the bank and looking at my accounts they have taken £1,452 out without any prior communication. When I rang them they said it was arrears which I did not have any idea about. I can't understand why I have not been contacted about this as it was so much as I would have paid more each month. I went to the bank and they have refunded me but obviously I have to sort it out. Surely more communicati
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