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Found 3 results

  1. This situation now is so ridiculous it is beyond frustration. I initiated the switch process to leave Scottish Power back in February. This was objected to. Contacted them to find out why and was advised that incorrect MPAN had been applied for. Supplied with MPAN. Contacted new supplier with MPAN. Was the same one they had applied for. Switch re-initiated. Objected to again. Phoned Scottish Power to discover reason for this second objection. Again informed it was because of incorrect MPAN. Was now advised that supply had a dual MPAN and that first number advised was in fact the secondary number and that a different primary number had to be applied for. Back to new supplier with this info. After some discussion, questioning and investigation, new supplier advised they were unable to take over the supply unless the second MPAN was de-energised and unregistered and / or the meter changed. Back to SP with this information and a request for them to perform said actions. After some long discussion which centered mostly around trying to convince them that I do not have electric heating an appointment was made to have the meter changed. Told a letter would be sent out to confirm. No letter was received so called SP the day before scheduled appointment to confirm. Rep was unable to access this information nor able to confirm or deny appointment. Next day no one arrive to perform meter change. Called SP again to complain and ask why. Rep was unable to answer this question or access the relevant information. Was put on hold several time while he made enquires with other people and departments. The last time I was put on hold I was left there for approx 1 1/2 hours before being disconnected. Both emailed and called to voice my complaint and displeasure at the situation. Receive irrelevant email replies addressed to someone else. The account is registered in my name only and no one is registered on it, had made contact on my behalf or should be affiliated in anyway with it. Also received and email addressed to both myself and this other person asking that we ignore the previous message and requesting we provide a letter of authority to allow details to be disclosed to this other name person. Each of these messages bearing this name were questioned and explanation sought as to who this person was and why they were being linked to my account. No answer received, only replies that bore no resemblance to the questions asked or the points raised. Various other emails sent and calls made trying to find a resolve, each time in vain and usually with Scottish Power referring to the electric heating in the property. The electric heating I do not have. There seems to be some sort of inability or unwillingness for them to accept the fact I do have electric powered heating as most of their correspondence includes some sort of reference to it and the cycle begins again when I explain that this is not the case. Having received yet another email stating that there is a dual MPAN because of the fact the property had electric heating I sent an email reply and telephoned them. After spending a good few minutes explaining the situation and making it abundantly clear that I do have electric heating the rep put me on hold. On picking up the call again the rep began to explain that the meter could be changed but that I would be making a mistake as the cost of my electricity would increase, especially that of my heating. Not believing I was hearing I stopped him and asked him to explain his statement given that I had not ten minutes previously finished telling him that my heating was not electric powered. "Oh, I missed that" came the response. At this point I was put on hold again as he went to seek advice. Returned to the call and advised that someone else would look into this and call me later. After agreeing a suitable time the call back was confirmed by the agent. No call received. Sent yet another email complaining of the situation. Surprised to receive a call from a complain resolution rep. Short lived was this surprise as, Deja vu, she started to comment on the supply and the electric heating. Again I had to state and explain this was not the case. This was met with great resistment and I was even asked whether I was sure as I had to have electric heating. She at this point advised that more investigation would have to be done but the she was finished at three o'clock and would not be returning until the following week. Told me she would send me an email from her direct address and asked that I send photographs of my electric meter to aid resolve the situation. Never received her mail. Have sent yet another email of complaint You can see why it is now beyond frustrating. Have passed some of this onto OFGEM. All I want them to do is change the meter to allow me switch supplier. Any suggestion how I can get them to do this ?
  2. I recently completed claim forms re a debt being administered by Restons Solicitors for £770. I am in the process of setting up a new DMP with Stepchange and working off the budget figures and our other creditors, I made an offer of £5 per month. I received a judgment for claimant today saying the claimants have objected to the rate of payment and the court have awarded them £25 per month. I dont understand how they cant understand this is not possible for us atm. We did provide the budget sheet for Restons to show the £5 offer was all we could afford. What can I do now? Can I go direct to the courts to ask for a redetermination or is there another option. Any advice would be gratefully received. Thank you
  3. Good afternoon. I have a couple of questions regarding an ET case that has recently been submitted, for constructive dismissal, and wonder if someone can guide me. 1. The respondent (a large retail company) has, 8 days before the time limit, requested an extension of time to submit their ET3, citing 'they are awaiting further information on the claim from me', as there isn't enough information in the ET1 for them to respond. Yet they only wrote a letter to me, on the same date (today). Can I object to the request, and if so, how? 2. The letter appears to be a 'fishing' letter, trying to ascertain exactly what information and evidence I have. My initial thoughts are twofold: a) if there wasn't enough information in the ET1, the tribunal wouldn't have accepted the claim, and b) the information they are requesting appears to be what would be included in my witness statement, and they should not be privy to such until the witness statement is provided (and obviously exchanged with theirs on the same day). They are being represented by a solicitor, whereas, I'm acting as a litigant in person, and I believe they are abusing that knowledge. Can someone advise the best way forward please?
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