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Found 144 results

  1. Hi All, I applied to Lloyds for an SAR. The SAR was correctly made and accepted by Lloyds. I contacted Lloyds SAR Team via telephone, several times (at least three times) during the 40 day statutory period, and on each occasion, they advised me that there were no issues, and that they would be dispatching the SAR data, within the 40 day statutory period. The day before the 40 day statutory period was due to expire, I contacted them one last time. On this occasion Lloyds advised that because I had phoned them 3 weeks into the SAR period, and asked for specific information (i.e. PPI and Loan information), they had reset the 40 day statutory period, and that my SAR request would now not be sent until the end of this month. When I phoned Lloyds asking for this specific information, I firstly clarified with them, that by asking for this specific data, there would be no delay in the original SAR date. The SAR Team advisor i spoke to confirmed that there would be no delay. The whole purpose of asking Lloyds for this specific information was so that they didn't have to trawl through years and years worth of data. Had i been told at this point that there would be a delay or the statutory 40 day period would be rest, i would have left the SAR request as is, and got them to send me everything. My fault for trying to be helpful towards Lloyds. Lloyds stated that they had sent me a letter advising me that they were delaying the SAR disclosure. They stated that they had sent me the letter on 7th March 2018, yet as speaking to them on 12th March 2018, I had nothing through the post. I eventually received a letter from them on 16th March 2018. My issue here is, if they had known they were delaying my SAR when i originally phoned them (3 weeks into the SAR 40 days), why did they leave it for over 2 weeks to notify me that it was being delayed. Also, i have phoned them on a number of occasions and at no point have they advised it was delayed. The 40 day statutory date has come and past, so i issued Lloyds with a Letter Before Action (LBA), giving them an extra five working days to send me the SAR. They failed to do this so i have now issued an N1 Particulars of Claim for breach of SAR Request. This was done via money claim online. I have confirmed that Lloyds received the N1 Particulars of Claim, via a signature on special recorded delivery. I have also submitted an N215 Certificate of Service in relation to this. I have now received correspondence from Lloyds who have instructed solicitors on their behalf and are defending the claim. I am not sure on what actions i need to take next. I am not legally trained and have limited knowledge of civil court proceedings. Please can i have some advise and help on what i need to do next. Aside from the N1 Particulars of Claim, i have also submitted a complaint to the Information Commissioner's Office, for the breach of data protection.
  2. I buy and sell used spin bikes, I was approached by a customer who I had sold spin bikes to previously, they were expanding their spin classes and wanted to know if I had a particular brand of bike, I didn't have that brand at the time so I told the customer that I would be getting more in within 2-3 weeks for £150 each. I called a few of the companies who supply me but they never had any I searched eBay. I found a seller who had an auction ending that day for 10 bikes of the brand the customer wanted all in good working order, bidding was started at 99p, there was no reserve and no bids but there was a 'Buy it Now' option of £1000. (10 bikes of this brand sell for £1500) I contacted the customer back to tell them I had 10 coming and they agreed to buy them all for £1500 On the day of the auction I bid £1000 with 5 mins to go, I ended up winning the auction with a bid of £280, less than an hour after the auction had ended the seller messaged me to say "sorry I thought I had cancelled the auction, the bikes were damaged and disposed of" He then cancelled the auction, there was nothing I could do but report him to eBay and leave the relevant feedback. I called a few other companies that supply used spin bikes but nobody had any of the bikes the customer wanted, unfortunately, I had to inform the customer that I could no longer supply the bikes so they went elsewhere. Weeks later I was contacted by an eBay user who had seen my feedback, they said they were interested in the bikes but forgot to bid, a day after the auction they contacted the seller to say if the buyer doesn't complete they would be interested in purchasing for £850, I was saddened to hear that the seller messaged them back the same day to say the bikes were still available, they even went to view the bikes at the sellers gym that he owns. I've seen all of the messages between the seller and the eBay user so the seller can't deny that he made a false statement to me and then tried to sell at a higher price. What I would like to know is can I sue the seller for breach of contract and seek damages for expectation loss/loss of bargain, £1500 less my winning bid and collection cost etc? If I can sue him for breach of contract, do I sue him as an individual or sue his company as he was using a private eBay sellers account at the time to list the bikes? Thanks in advance
  3. nhs contracts? Hi all, i am now working in the nhs as part of the theatre department and in doing so signed the usual contract agreeing to working on calls, late shifts and weekends etc, the problem is that some staff are not taking part in this arrangement because of various reasons ( my cats scared of the dark or little johnny wets the bed) sanctioned by the managers and therefore the remaining staff are having to work extra shifts to compensate. My question is, are we all being treated equally and do we have any basis for taking action against the management. Any help would be great. Cheers.
  4. I have a friend who has been messed around by a company for over a year regarding a potential debt issue when he expressed that the added strain of the length of time he had been waiting for their replies and dealing with the issue and misinformation he had been given had made him feel suicidal. He was expressing how bad their service was. A month later, after he sent the letter, he received a call from the police. He had to explain that he was not going to kill himself and had never had that intention either and when was this a police issue?. The company had coldly reported him and not sent any warning of this to my friend. He just received the call out of the blue. If he had not happened to have been around, apparently a police car would have been sent around. He was distressed by this and has never had anything to do with the police before and certainly not police cars outside his home. He said it felt like an act of bullying on the companies behalf. Not only was this a breach of data protection during a conversation with a company, but surely this can't be the correct thing to do?
  5. Hello About 3 years ago I had an issue with my pension provider and as a result placed an SAR with them, however they employed delay tactics and required various forms and ID documents to be completed. I know I should have done but never pursued the request. However under the new GDPR I submitted another SAR on the 30 May, recorded mail and signed for by them. They never acknowledged my request and never acknowledged a reminder I sent to them. Needless to say they have not complied. I intend to issue a claim in the County Court as well as reporting them to the ICO. I have issued a LBA informing them I will start proceedings after the 14 days of the date of my LBA and at the same time report them to the ICO. Question is, what will be the nature of the claim, I am not after the £'s, I just want the breach against them to be recorded and I want my personal data from them. Also should I report them to the ICO before pursuing a Court claim?
  6. bit long winded this one, sorry folks. I had been working for an outsourced company in a well known bank. Whilst in training I received strange emails from the trainer. This was following from a conversation in training were I asked a question. He explained (in answer to my question) it was in relation to couples who had a joint account and subsequently split. He said “say you and I were in a relationship”. Three days later I’ve seen he’s gone into my email and sent himself an email from my account/computer “that joint account we were talking about, do you fancy it? Can we get back together” (paraphrased, I have a copy) One of my colleagues saw this email and told me to take a copy to “protect yourself, that's really bizzare”. I replied to him saying “he’ll nah” thinking nip that right now! he’s then ran into the class in front of everyone and said “not up for it no” then left the class. From that moment on every single word that came out of my mouth he seemed to take offence to. Everything. Even just hello. The end result being I chose to just sit in silence in the corner, segregate myself from everyone else, keep myself to myself and not speak to anyone. I did speak to the manager about it and she told me “I get on with him so..” and that was that. Once he told off a member of staff for coming in hung over. Fair enough. However, the next day he’s come in hungover himself and stated “I’m hungover I can’t be (expletive) training you today”. On another occasion I had a difficult call and he grabbed a team leader, they then proceeded to stand watching, laughing at me. On another occasion during “coaching” he took my entire group out for a smoke I “wasn’t allowed until she asks me herself”. i stated "I'm not engaging in that power game, sorry" I was then left sat alone completely ostracised whilst they all went out for a smoke. It later came to me that during this he’d called me a “bitch” I then spoke to his manager who agreed I had a legitimate complaint “but she’s off today so” and that was the end of that. We’ve then gone onto the floor and continued training. We were told we would receive multiple one 2 one coaching. This happened once. When these coaching sessions had been booked onto our schedules we’d be left sitting around doing nothing for hours. the manager told us “the training we said were giving You’re not getting it , I don’t have time”. On the one occasion I did receive coaching I had a call fail for following incorrect procedure. I explained I remembered the call and put my hand up and did what the trainer told me to do. I still failed. This happened multiple times with different members of staff.The end result was hoards of new staff(and old seemingly) on the phones not knowing what their doing (and saying it). I witnessed several regulatory breaches at all levels of staff.. I am PTSD (undeclared, following on from being stalked for two years by a colleague, sexually assaulted and suicide attempts..) and found this exacerbated symptoms. I didn’t declare PTSD to the employer however i did state to trainers the lack of appropriate training was causing severe anxiety attacks. Nothing changed. During my time on the floor training it was agreed that mine would be extended for another week. I was entirely happy with this and expressed the fact that I was going to ask anyway. A few days later I’m told oh no that’s not happening now your going live Monday. I had zero input in this. Decisions are being made around my development with zero input from myself. I stated to them outright "I don’t know what I’m doing!!!" So I’m making my way to work Monday 24th December and had a panic attack in the street. I’ve not had panic attacks for 6 months. I just went home and txt the recruitment number “it’s not for me”. This was a clear resignation with immediate effect. Training group; Bullying was rife amongst this group. One in particular would talk about everyone when they were not around in a derogatory manner. According to this individual several members of staff are “sociopaths”. She would mock me to my face around my degree “shut up about it”. I suspect jealously because we did the same degree and I did better. This individual would relentlessly pick on someone in the group (who had an obvious mental disability of some sort, autism or something I wasn't rally sure). He’d speak in class and this individual would mutter “shut up” he’d sit next to us and she would intentionally and deliberately move away from him then stand around giving dirty looks. He picked up on it because he came and spoke to me he told me it was “making me sad”. I could give many many many many more examples of this persons behaviour. Another individual, the self confessed personality disordered individual(bpd). She started spreading rumours about me and a trainer. I was "into him" apparently, I wasn't. Rumours that were entirely baseless, again. She can deny deny deny but her “friend” told me And I heard her talking about it with my own ears. When I would sit next to the group she would intentionally move away and I’d hear her talking about me. On another occasion this individual was making £5 bets on “who would cry first” this is so nasty I have no words. One of the trainers said to a colleague “I come in here and play with my phones then I go home and play with my girlfriend..” hes 55 shes 19...bleughhhhhhhhh Another time this trainer was ‘helping’ me I got something correct myself and said ‘was I right,yeah?’ He said ‘had to happen sometime didn’t it..”. Bullying. This particular trainer got "barred" from being around trainees because of multiple complaints around his behaviour. Wages; During the 24/12/18 and 7/1/19 I received no communication whatsoever from the employer. I have then emailed on the 7th jan asking for confirmation of what my final wage will be. The response was; “Hi x, Your final pay will be 28th Jan due to your leave date. You will received payment on Monday 14th with any hours worked up till 6th Jan then on 28th you will received any remaining hours due and leaver Annual leave. Thanks x Executive – Compensation and Benefits” I have then received a payslip which just states states “zero”. no deductions nada, just blank. I’ve queried this stating, as per your own timescales I left on the 24th and therefore should receive 1 week outstanding wages and outstanding holiday pay on the 14th jan NOT the 28th as per your own email. At this point someone should have joined the dots that something had gone wrong, they didn’t. They then proceeded to IGNORE subsequent emails and failed to respond or amend my pay. I have then received emails a supposed HR senior: “Hi x, I requested the details from our team and they confirmed an AWOL letter – request to contact was sent to your address and email as attached both on 27th December. As they failed to hear from you it proceeded then to a disciplinary on 7th January again the invite dated 3rd January 2019 was sent to the address we have on file. This meeting went ahead in your absence and was held by x and x. An outcome letter was then sent to you via post which I am happy to hear an appeal should you wish to send through. Can you send me this evidence of your resignation so I can review ( I sent this twice one week prior fyi)? If not, can you confirm who you sent this to and to whom did you resign on the 24th? This resignation had not been cascaded to the team and thus your leave date being 7th Jan via dismissal due to AWOL. If you have evidence of sending your resignation then I can deal with the appropriate person as this has clearly caused a number of issues none more so than your final payment date being pushed back to the 28th January. Regarding names, that’s fine although this can limit our investigations which will be carried out by the training manager when on site in x next week. In regards to your pay & any outstanding monies owed by the company: Ø You will be paid firstly for hours worked from 23rd Dec – 6th Jan on 14th January 2019. Ø Your final pay will then be on the 28th Jan which as both x and x from our Payroll Dept. has advised will include any outstanding hours and unused AL." None of these communications were received by myself. I have then received a call from someone on the floor stating there has been a “GDPR breach”. In that all the wages are incorrect and members of staff have other people’s personal information contained in their own payslips. I was also told they were “wiping the system clean and in putting everyone’s data again. No one from x informed me of a data breach. I have then received copies of the email/letters x claim to have sent me. The email has gone to an address that isn’t mine. The letter has gone to a postcode that isn’t mine. The letters contained within are marked “private and confidential” and contain private personal HR information. This is causing distress. in that I have not left my home for days, I'm trying to secure accounts, I cant eat, I have not slept, days later I have not received a single response from the employer regarding the breach. I am losing my mind. I have been paid zero. Recently I noticed my mobile number has ben used to sign up for shortcode txts. i didn't do this. I DO NOT give my number out. ONLY for work. I believe the two are related. I pointed out this breach to x on the 11/1/19 they seemingly hadn't noticed, it is now 14/1/19 and I have received not one single response from them. I believe they have not noticed this breach, it was me! I have spoken with the ICO who tell me the breach (ive filled in the personal breach report form myself) hasn’t been reported (yet) I believe the 72 hour time limit is breached-the letter sent out was dated 27th December 18. So I have been unfairly dismissed based on data that wasn’t received and has breached my personal data! I also have not been paid a single penny today on my wages. Nothing. I am now unable to make rent and again exacerbates symptoms of PTSD. I also didn’t receive a copy of the contract, despite asking. what can I do here?
  7. Hi, Please see attached. Your comments would be appreciated. convert-jpg-to-pdf.net_2018-05-04_20-06-00.pdf
  8. NOT SURE IF THIS IS THE CORRECT SECTION SO MODS.,PLEASE MOVE TO CORRECT SECTION IF NEEDED. A colleague at work paid a one off yearly fee of £183.48 to a company called 24/7 Home Rescue. This is for cover in the event of any breakdown on boiler, plumbing, drainage, electrical, Central Heating Systems, pest control etc. it is for anything to do with the home. The benefits include No charges for parts, No charges for labour, No call out fee, unlimited call outs, unlimited claims etc. Fast forward to 1 breakdown of a radiator being completely cold. A call was made to the company and an engineer was sent out, but not before a charge of £75.00 as a "Security Payment", according to the telephonist. The said fee was paid, and an engineer sent out to investigate. The fault was with a thermostat. The item was removed, and given to my work colleague. He was told that for it to be replaced, there would be a charge for the replacement part, even though the contract clearly states, NO CHARGES FOR PARTS. The colleague refused to pay for the part on the basis, his contract terms and the yearly fee paid. When he asked for the £75.00 "security payment" to be refunded, it was refused. I was asked if I can help out. My guess is that the company have broken their terms of the contract by charging a £75.00 "security payment" and then refusing to refund it, and also wanting a payment of £24.00 to replace the part. Surely the yearly premium of £183.48 covers what the terms of the contract states. Am I correct?. Also is this not a breach of the Misrepresentation Act 1967, by offering something then changing their mind/moving the goalposts to suit them?. Are there any other laws that apply that I have missed, and is there any governing body that can step in and intervene. Any help that I can give to the work colleague would be greatly appreciated.
  9. My mother has a phone contract with Vodafone, she's nearly at the end of the agreement and she would like to cancel it as she has no interest entering into another. She called them to cancel and to pay off any remaining amounts, however they cannot access her account because the main account holders name has been changed, nobody knows anything about this, the name in question is an Arabic name that nobody can pronounce for a start. Vodafone have essentially been useless and unhelpful, we're concerned that her personal data has been compromised, surely this is a breach of the General Data Protection Regulations? Not only has someone accessed her account, they've changed the name on it. Vodafone are still collecting her direct debits and recording her payment history with the credit reference agencies, yet she cannot cancel as per the terms of her agreement.
  10. Hello, first time on this forum and was wondering if anyone could advise me, So i have been working for a company for 2 years lets call them "B" i have had no issues here but due to the time it takes for my travel i looked elsewhere for employment closer to home, i applied to a company local to myself i will refer to them as "F". I was invited for an interview and also had 3 phone interviews, after a few weeks i was offered the job via Conditional offer, i accepted this offer, provided the information required "references" and handed my notice in at my current job with "B". A few days later i was invited in to "F" get all my details sorted out and sign a contract which i did, this was a few days after providing the information requested. the next day (4 days before my start date and 1 day before i left "B", i received a phone call stating that due to a negative reference from another company (lets call them "M") they are withdrawing the offer of employment, this is 2 days after i signed a contract with this company to start work the next week. Now the reference provided from "M" differs greatly from the reference "M" Provided to me when i started work at "B", i have copies of both references and also the signed contracts. The original reference provided by "m" before i started with "B" in 2016 was very positive and would be considered a good reference, the reference provided by "M" in 2018 is a very negative reference and does not reflect in anyway myself or the reference the same person from the same company provided in 2016. I feel that both "M" for the negative reference and "F" for withdrawing the offer after signing a contract are in breach of some Law here, i am now without a job for the first time in over 8 years, i have bills to pay and less than 1 months paycheck to get me by until i find a new job. If anyone has some knowledge on this subject any help would be appreciated, i can answer any questions if need be. Thanks.
  11. https://www.consumeractiongroup.co.uk/forum/showthread.php?296513-296513&p=3317951#post3317951 I am just considering this and contemplating taking court action against unregulated property manger who took a secret commission
  12. Hi everyone, I hope someone can help with this I am at my wits end! Barclays have closed my account and say they are investigating due to breach of terms, however there is £6500 in the account which I can't get access to or transfer to another account. They won't tell me anything and say I cannot complain because I closed the account even though I didn't! Background: Last year I did some work as a subcontractor for a company and my wages after CIS deductions were paid into my Barclays current account, after talks with them we agreed that I take over the full jobs (project manage and complete works with my own subcontractors). I already had a separate ltd company so I started using this for the new work as a contractor, set up CIS, VAT, Corporation Tax etc. and obviously a separate bank account for the ltd company. All was going well but then the company I was doing the work for went into liquidation, they set up another company the same day. At the same time they paid three invoices for the limited company into my personal Barclays account (which they had on file) despite having the ltd company bank account details (which they had been paying into up to that point!). I tried to transfer the money straight over to my ltd company account but the transaction was blocked. I then got a letter asking me to come in to the branch and close my account due to 'breach of terms'. I went into the bank and was told I couldn't close the account because there was now an investigation. They would not tell me anything else but asked me to prove where the money came from, what it was for and why it had been paid into my personal account. I took all my invoices in, along with a letter explaining the situation , a letter from the company I worked for and all my up-to-date Tax/VAT/CIS returns and statements. All is above board, I run my company very carefully and I have never had any fines, debts or so on. I was then told I would receive a letter within 10 days. I didn't, I went back in to the branch, I spoke to the manager she spoke to the investigations team they wouldn't give any information said it should now be resolved in two weeks. The next day I got a large envelope containing all the bank statements from my account and a letter saying that these were for my records since I had closed my account = which I haven't done! I spoke to them again and they said they couldn't help and I should hear something by 9th May! I explained that I was trying to run a small business, this was money for my business and it was causing me a problem. They said they couldn't help until they had concluded their investigation. I asked what had happened to all the evidence I brought in and if they needed anything else and they said they couldn't discuss the matter! I phoned the complaints department and stated my complaint about the treatment I had received and the fact that I couldn't access the money, they said I couldn't complain because the account was closed. I asked who closed it because I certainly didn't and they didn't know. I do not know what to do. My business is relatively new and small, this money is a large chunk of my turnover to date. I will soon have tax and vat to pay along with my subcontractors and materials. I am managing at the moment but it is going to be a struggle. I can't get anywhere with the bank either in branch or on the phone, nobody will tell me what the hell is going on and they just keep adding more and more time on. If anyone can help or point me in the direction of someone who can I would be extremely grateful. I haven't done anything wrong, it was a mistake on the part of the company I work for that the money was put in the wrong account. It just feels like I will never get this money back or an explanation of what the issue is. Thanks in advance.
  13. Hello, I sent an SAR to a company, they have only partly responded with bits of data, much has been withheld. I have sent a further letter stating that they have not complied fully with the SAR and that if i don't receive the remaining items, then I will proceed to complain to the ICO and take it to court. My question is, do i complain to the ICO first and then go to court for nominal damages, or do I make a court claim first, then send my complaint with the judgement to the ICO? Thanks.
  14. Not sure if this is the correct forum,but it's the only 1 closest to my query, it involves an employee. Last week when England knocked out Colombia, there were fans congregating in a town center , blocking the road, and 2 buses were blocked in. Several dozen fans were converging on one of the buses which was immediately outside the pub., rocking it, opening the entrance doors via the outside emergency door button. The driver attempted 3 or 4 times to gently shove a few fans off. 1 fan actually got onto the roof and was jumping on the roof. A harrowing experience for the several passengers on board, some of whom were young women. All the time this was happening, someone was filming the incident. All of a sudden, the video clip is on Youtube. The driver concerned is angry that this video clip is on youtube , uploaded by a local taxi firm. The driver never gave his permission for the video clip to be uploaded or for the drivers face to be shown. The taxi firm did not ask the bus company if they could upload it either. Not only was it embarrassing for the driver at the time of the incident, but it was also a shock for him when he saw the video clip on Youtube, which has gone viral, and has had over 66,000 hits. The bus driver asked me if there is a breach of the Data Protection Act 2018, and/or a breach of the GDPR. As I am not clued up much on both, I cannot give a positive answer So, any help and advice would be greatly appreciated. I will print it off and give it to the employee.
  15. Last autumn I checked my credit file and I saw loads of credit searches that looked like insurance - Aviva etc and probably a quote website, lots of mentions of LexisNexis. I then noticed that the date of birth given for the search wasn't mine - it was incorrect. So a fraudulent search had been attempted and what's worse, the credit reference agency had allowed it to happen and given out my data to loads of entities when the data used was partially wrong - surely this should have been spotted and therefore prevented from happening? I reported every search to the CRA and they deleted them. If that weren't bad enough later on I got a letter from a car insurance company saying my care insurance had been cancelled - well I don't have a care or even a driving licence. So clearly because my data had been transmitted fraud had now been allowed to happen. I phoned the insurance company and told them it wasn't me, and also managed to get the person to admit that the data of birth was wrong. I wrote them a letter after the phone call complaining that they had allowed fraud to happen despite using bad data that should have been spotted. They wrote back saying they have sophisticated systems blah blah. They also said that they hadn't applied any negative markers and that I could use this letter as proof that I had done nothing wrong - to me that implies they have done something to my data like put me on a database saying identity fraud or whatever that may affect my ability to get insurance? I find this really annoying because I hate not being in control of my data/being on secret databases and I have done nothing wrong. Should I complain to ICO + FOS? I'm going to GDPR the car insurance company now to see what they have on me and then ask if as a result of thier negligence they have sent my data to any third parties, which they have never had my permission to do.
  16. 11 years ago I was taken seriously ill and due to the illness I lost my job and ended up in a financial mess resulting in my house being repossessed. Thankfully my health has stabalised and I'm now starting to get to grips with my financial mess. Having checked my credit reports I noticed Natwest were reporting missed payments each month on two mortgages and a loan and hadn't recorded any of the defaults or CCJ's. I lodged a complaint with Natwest which they upheld due to inaccurate reporting of my credit file when one mortgage and loan had been paid off with a full a final settlement and the other mortgage had resulted in a repossession. To compensate me for inaccurate reporting over the past 8 years they've sent a cheque for £125 which I don't believe is adequate. However, whats more worrying is that they have now listed the mortgage shortfall as an outstanding mortgage even though the property was repossessed over 7 years ago. While I don't dispute the amount is outstanding I didn't think they could report the outstanding balance once the account had been defaulted and subsequently repossessed. Am I correct or are Natwest allowed to register the mortgage shortfall in this way on my credit file ? Thanks
  17. bananas1

    Data breach GP

    I've recently been sent a letter by my GP saying that a member of staff has been accessing my medical records inappropriately. They don't go into any details like how long it's been going on for, how many people are involved or anything like that. They don't even say when the breach ocurred either. All the letter says is they've changed their procedures to stop it happening again, the person has been fired and they've reported the incident to the ICO. Now I just want to say I am NOT trying to claim compensation or anything like that this is purely about how this has now affected me. I am now struggling to trust my surgery, I have a complicated medical history and live in a small community so now i'm wondering how many (if any) know my medical history and are gossiping. The entire subject matter is already being gossiped about as I found out about the breach before I got a letter. They imply that as the person is now not working there and the ICO has been informed that that's it as far as they're concerned, I have written to them asking specific questions like how long it was going on for etc but given that the person "picked" mine to look at I have to wonder if it's someone I know or if they looked on behalf of someone else. What kind of response should I expect from the practice, out of what has happened what information about the incident am I entitled to see and if anyone has any other suggestions i'd be really grateful
  18. Hi, Hope everyone had a good bank holiday. I (and three others!) missed crap signage and got a Contractual Breach Charge from Ethical Parking on my windscreen over the weekend. Just double checking that it is currently still best to do nothing until a notice to keeper arrives (between 28 and 56 days) before I take any action on one of these? Then if it (NTK) arrives on time post photos of it and signage on here for assistance? Just don't want to get it wrong! Thanks!
  19. As some of you know Scottish Power (SP) are terrible at everything they do! Story: Friend 1: I helped an SP customer get their account sorted, back-billing issues. Now that's sorted and redress was nice for the customer. Friend 2: I am currently helping sort their back-billing issues, some success so far. Now being smart a SAR was sent to SP for friend 2. In their name only . The data pack duly arrives within the 40 days, some items were missing, a quick email to SP sorted that out. Now its complicated, on listening to the cd's of the phone calls for friend 2, SP have sent friend 2 copies of all friend 1's calls, neither friend know each other, never met nor communicated with each other whatsoever. The only common thing is me. I am not the data subject for either account. So why have SP issued data for friend 1 to friend 2, can friend 2 now complain to the ICO and the Ombudsman in relation to the data breach. It clearly can be heard that the normal security questions being asked and confirmed! Your thoughts please
  20. Anyone else had one of the emails reporting a data breach by Trusted Quid? Have I got any recompense towards them over this?
  21. Hi there My friend has been taken in by someone offering them 2000 custom made luxury bags at the cost of £2352 which she has paid by bank transfer. There was a verbal agreement that the bags would be ready in 8 weeks (I think) my friend paid the chap through a bank transfer and has not received anything and now has found the chap UN-contactable! The chap is in breach of contract (potentially) there is nothing in writing other then the paid invoice (attached). Can anyone recommend what the next steps are? My friend no longer wants the bags as it has been over 4 months and the bags are never going to materialise. They simple want their money back! so far all we can find is as follows: 1. www.luxurybagbox.com 2. http://companycheck.co.uk/company/08845400/LUXURY-BAG-AND-BOX-LIMITED/directors-secretaries 3. http://wck2.companieshouse.gov.uk//compdetails Any information, help, advice is greatly appreciated Regards BB
  22. Hello I have an ongoing modest valued claim for noise induced hearing loss against three former employees that failed to provide protection, my current employer was not involved. I have recently issued a DSAR to my current employer and found that they have the particulars of claim including loss for damages against the three former employers!. Is this not a breach of the data protection act? why should a company not being sued have this information??? Thanks.
  23. I booked a professional Make Up Artist (MUA) for my wedding in August 2017 paying a deposit of £150 in December 16 to secure the date for myself, my mother and five bridesmaids. No written contract was made but the above details were recorded and receipted via Facebook Messenger. At the end of July I arranged a make up trial for myself, my mother and one bridesmaid to take place two weeks before the wedding at a cost of £190. The trial took place and the MUA agreed to forward a list of the makeup used and a start time for the wedding day as she didn't have time to do this on the trial day. She did not get back in touch with me so I contacted her a few days before the wedding but no response was received. Further requests for a start time were made the day before the wedding but again no reply was received. On the morning of the wedding I woke to a message from the MUA which had been sent at 1 am. stating her mother had been rushed into hospital by ambulance, was unconscious and she couldn't leave her as it she didn't know what the outcome was going to be. She said she had been too busy to respond to my earlier messages due to work and hospital visits. (I have since discovered that her mother had been ill for several months prior to my wedding). Due to the late notification I experienced great difficulty and stress on my wedding morning trying to source another MUA to complete on time at such short notice which I did, but my mother had an allergic reaction to the makeup as she did not get the chance to have a trial. On checking social media the following day to see how the MUA's mother was, I discovered that her friend had posted items indicating that on the day of my wedding the original MUA was actually working for a Celebrity who is a regular client of hers, at a venue over 100 miles away and had also found the time and inclination to have her hair died peach! I forwarded these posts to the MUA and asked for a refund of the trial costs and my deposit. She denied attending the event on the Saturday of the wedding but admitted attending the Celebrity for the Sunday appearance only as her mother did not want her to miss out on the opportunity. (This was a 2 day event with the Saturday location being 100 miles away and the Sunday event being in a different location 200 miles away). She said she would only refund the deposit and would do this later that week but failed to do so. I replied informing her I had photographic evidence that she attended both events but she failed to respond to this. I then sent her a Letter before Action further detailing the evidence I had including different coloured passes on the different days and credits for her make up made on the Saturday by the Celebrity. She replied citing bank problems (for eight weeks?) prevented her paying the deposit and deaths in the family (not her mother) prevented her replying to my previous email. She also commented that any posts appearing on social media during this period had been posted by her 'assistant' on her behalf. She stated that she would not refund the trial costs as the makeup had been used at my hen that night. I replied stating that the only reason I had the trial on that day was so that the other bridesmaids who do not live locally would all be together for the event and could see her work. They were her other clients on the wedding day. I also stated that I only booked her for make up that day as we had a contract for my wedding day makeup. I would not otherwise have booked her for a Hen Party or any other makeup session. She failed to respond to the above but refunded the deposit two weeks later. I acknowledged receipt of the deposit but referred her to the Letter before Court Action and my claim for the refund of my wedding trial costs. She has not responded or forwarded any documents she intends to use in her defence as requested under the Pre Action Codes of Practice. I had also requested her to provide evidence of her banking problems. She worked for this Celebrity regularly during July 17 including the day in mid July when the Celebrity announced her appearance at the event taking place on the same day as my wedding. It is therefore reasonable to assume the MUA was already aware of this Celebrity booking prior to attending and charging me for a wedding trial. I am now completing a Particulars of Claim for Money Claim Online (Small Claims) for refund of the trial costs but my query is do I quote the Sales of Goods Act as the trial was unfit for purpose, 'Misrepresentation' as the Wedding Trial was not a trial when she wasn't attending my wedding and didn't provide a list of make up as promised, or 'Breach of contract' as she didn't attend the wedding, or all three? Any guidance would be greatly appreciated.
  24. Concerning the issue of whether we are a casual worker or a an employee there is many criteria to consider for example the time we work for the employer, our skills, whether he employs us only in case of shortage or during peak time or he uses us in the normal running of our business...etc. However I would like to know if the conclusive evidence is not when the P45 has been issued because if it has been issued one year after the start of employment this means that we are now an employee. It is up to the employer to decide if he need us anymore or nor and as a consequence if he send us our P45 or not. If the employer decides because it is not convenient for him not to issue a P45 at the end of each project we could be consider as an employee There is also the issue of HMRC and in order the employer not to pay tax maybe a worker has to work only for a small period of time and not come back for a long time There is also the issue of the difference between temporary employee and a casual worker
  25. I have to be very basic in the info i give for legal reasons but wonder if i can get some advise Person A, Purchases a Holiday in Person A's Name. Person A Invites Person B to join the Holiday. Can a Council Contact the Holiday company and request booking info who was on the list if they wanted to check out person B where Person A is not subject of any involvement / investigations. can the council / under data protection obtain this info legally? Person B is under investigation by council and Person A is not in any way linked to this other then the invite to come on Holiday.
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