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Found 195 results

  1. I bought a Mercedes GL a couple of years ago from a garage who sold me a GOLD Car warranty. My Mercedes GL has a broken Front Diff and I have called in A1 approved to make a claim and they have REJECTED is sighting that it is 'general wear and tear'. The garage has confirmed to me that the part is deemed a a mechanical failure and premature in it's failing and NOT general wear and tear. I also contacted the car sales garage I purchased the vehicle from and they confirmed that the part if a mechanical failure. The garage have been in contact with A1 Approved to go over the breakage and the warranty company are not interested at all. TOTAL REJECTING the claim. I have asked to speak to the Manager/Boss and no return phone call has been given I paid alot of money for this car warranty which has totally failed me and been missold to me. If I cannot use it at this point, then what' the point. Anybody else out there had issues with A1 Approved Any advice out there???? It is going to cost me 1,500 pounds to fix. I really don't see why I should if it should be covered on a CAR warranty.
  2. I brought a 3008 Peugeot from hippo motors in July they have me A1 approved warranty for 12 months and that warranty ain't worth the paper it's wrote on I collected the car 21st July from hippo motors from up north got back to London after a few days noticed there was a shudder to the auto gearbox took and had a few other things that needed sorting like CD player which the warranty did sort on the 10/08/2017 after an arguement with them and they tried to refuse to cover labour costs I had to involve the finance company to get them to pay for the work that was carried out but the gearbox never got sorted and the shudder has got worse in 1st and 2nd gear I therefore contacted A1 spoke to some unhelpful person called jack explained the gearbox has a shudder which I reported within a few days of having the car and it hadn't been sorted but was getting worse he told me to take it to Peugeot find out what the problem is and then call them back so I go to robin and day they test it and say it's the clutch or gearbox but won't no until they take the box out for sure so we call this A1 approved warranty back explain it all to jack who then says it will be classed as wear and tear it's a joke people are paying thousands for cars that need work done to them and given useless warrentys that are worthless I have now have to contact my finance company for a 2nd time as I don't see why I should now have to pay £1300 on top of the cost of my car that I have only had a few months I would tell anyone to stay clear of hippo motors in Blackburn and A1 approved warranty both are a con company
  3. Hi, I purchased an induction cooker from a seller on eBay and the eBay listing said it had a 12 month warranty (purchased 13th December) you can no longer see the listing page but they delivered it to me and gave me an invoice with 12 months guarantee written on it and £240 paid (£190 for the cooker, £50 delivery). I was shown it working but they only showed me the front hobs. the first time I used it I noticed that one of the rear rings only works if you push down on it until it gets started and the other rear ring will only work while you push down hard on it (which makes it impossible to cook with). The rear hobs are the only boost capable hobs and boost is the reason I wanted induction hobs. I can only cook one large pan at once as the other large rear hob doesn't work. When I phoned him up about it he said don't worry you have the 12 month warranty (at one point I was told this is a parts and labour warranty, it may have been on the original eBay listing I don't know) and to call him if it got any worse. I felt sorry for him, I don't know why I'm not normally too soft but I said OK. It has got worse, the other day the ring that works normally if you push down on it at the start didn't and I had to cook on the small pan ring which doesn't heat the pan up effectively. it's sort of working again (I have to push on it) but the other rear ring still doesn't work and it means I can't cook two large pans at once. I want him to fix it. He admitted on a phone call before Christmas he doesn't know a lot about induction cookers but said he knows a guy who does and would call me back. I waited a month he never phoned back. The past couple of weeks I've phoned him 3 times and sent him two text messages and he isn't responding or answering my calls. I'd rather he fixed my cooker but if he can't or won't I don't see why I should have to accept a cooker I can only cook one pan on and want a refund. It's my plan to write to him and give him 14 days to respond then try my luck with the online court claim to get my £240 back. I'm on ESA so I think I can claim court fees back? Is this a good plan? Is there anything else I can do? His delivery guy wrote an address on my invoice but I've never been to his shop so I don't know it's correct. Can I ask eBay to give me the address they have for his company to see if it matches? Any help appreciated, I just want a working cooker.
  4. Hi all, A couple of years ago now, I purchased a Rockdoor (Front Door) via a installer recommended on Rockdoors website. The door cost well over £1000. After about 6 months the sash failed and was reported to the installer straight away, a few months later it was swapped with a new one. Great service. A couple of months later it happened again - the installer said, "Yes, the black doors do often fail, lets try another one". A few months later a new door was installed again. Now its failing again, after another few months. The installer who Rockdoor / GAP directed me too is not responding to email or calls and his website is down... not looking good. Rockdoor / GAP don't want to know, they say the Guarantee is only as good as the installer, it's none transferable, and gets cancelled when an installer is no longer trading. Rockdoor website says they have a 10 year Guarantee, but also clearly say "Guarantee with GAP’s customer, not homeowners or installer (if the installer is a third party)." Where does this leave me - I am guessing I have no rights here at all now. I paid via Bank Transfer....
  5. shaz1000

    Warranty

    Hi I had a washing machine replaced under a warranty in 2015 because it could not be repaired. The replacement washing machine had its motor replaced at my expense 4 weeks ago and now it has stopped working altogether. If purchased directly from the retailer the machine would have cost £900, so it is not a cheap washing machine. I would expect it to last longer than 3 years. I have any rights to a repair or replacement machine? If so do I contact the retailer or warranty provider?
  6. Hi I bought a car from a dealer back in September I've been advised that the turbo needs replacing. I have 1 years warranty with the car the warranty provider is trying to claim that it is wear and tear. I have checked the policy booklet and the turbo is NOT amongst the items not covered on the scheme I have. My mechanic stated that the air intake was broken around the turbo area and the seal was broken in half, he stated that it looked like a botched repair previously done. I have sent the warranty provider an email threatening legal action with my findings and am ready to take action against the dealer concerned. I have written a threatening letter to the RAC (the RAC are in charge of the dealer concerned) as well but I would like some advice or ideas how I can progress this matter?
  7. hi Long story - bought car 13/08/2018 2 weeks later lots of warning lights - car into AC who sent to Audi who advised needs ABS computer and part on back order - roughly 2k to 3.5k to fix AC have rung to say they're deciding whether they will just give me my money back. so my questions are? do they have a right to do that? I want that car, it took me ages to find it I'm in a hire car at the moment - I'm guessing will be better for them to put me in one of their vehicles so at least hire charges arent being added to their current bill Where do I stand legally - my rights. I've paid to have the car professionally polished, paid insurance, bought mats for it etc etc They're ringing me tomorrow but would love to know what rights I have Thanks in advance Gilly5001
  8. My dad bought a used Peugeot 3008 from a main dealer. It had low mileage. He paid just under £7000 for it. The car came with a 3 month warranty. My dad has done around 600 miles in the car since he bought it. The warranty had expired only 2 weeks earlier. He took a friend to hospital which was a 200 mile round trip. On the way there the car suddenly lost all power and went into limp mode. AA came and said something was wrong with the injectors and he couldn't fix it. AA had to tow my dads car home. My Dad took the car back to the dealer. They said some of the injectors had burned out and they replaced all 4 of them. My dad was without his car for a week and when he collected it they charged him £360. Is this right ?? I know the warranty had only just expired, but having spent £7000 why should he be expected to then have to fork out £360 for a major fault. I don't think I'm being unreasonable, I would understand if the warranty had expired by several months. I'm trying to find out if my Dad has any grounds to recover the £360 from the dealer. Any advice greatly appreciated.
  9. Just bought a new washing machine from Appliances Direct. Advert said 10 yr parts warranty which is correct, but you must use their repairer-----£199 per call out charge !!!! This is of course avoidable if you pay a £4 / month insurance fee by DD. They also offer free washing tabs for 6 months---but try getting them. Anything that sounds too good to be true undoubtedly is.
  10. Hi guys, Bought a PS4pro at launch day, its always been a noisy sod, but thats normal apparently. 19months on, and it's just died. I played it at 9am, 10am I went to have some medicine. Came back to play at 3pm, and it wont come on. Dead. Tried unplugging it, safe mode reboot, everything recommended that does not involve taking it apart in any way. It's dead, apparently its a power supply unit error, something which has affected thousands of PS4's since release. Where do I stand on getting this fixed? My warranty is only 1 year, but what about the 2 year warranty I should get in Europe for the sales of electrical goods, that Dominic Littlewood and various others go on about... Do I take it to Sony, or to Argos who sold it to me? What about the Sales of Goods act? does that help me, or hinder me? I cant prove it was sold with a fault, but I can prove (via showing internet searches) that thousands of PS4pros suffered faulty PSUs since release. Any help is much appreciated
  11. I purchased a refurbished TV with inbuilt dvd from Tesco's Ebay seller. The sound wasn't the most perfect I'd ever heard but I just put this down to its being a cheap telly (normal price £119, I bought for £78). By the 5th-6th week I was having to turn the sound down to next to nothing and cover my left ear because it was literally painful inside the ears. I borrowed a friend's TV, which happened to be exactly the same model but only two weeks old. There was an undefinable lack of quality in the sound of mine when comparing the two, I sent my telly back to be repaired. It ticked me off that I had to pay £8.50 to do this. Yesterday it came back and, lo and behold, the sound it no different. My problem is twofold. Firstly, that I will have to pay yet another £8.50 (which kind of defeated the point of not buying new in the first place). It's a bit rich to sell someone a product, even if it is refurbished, that you then have to effectively pay to be fixed. Secondly, I'm worried that they will just send it back again as is. Unless you keep it for a little while or can stand it next to a new TV and listen to the difference, there is no clear problem. And their policy states: The warranty policy states "If a product is returned as faulty but not found to have a manufacturing fault...no product or postage costs will be refunded". See their full policy below. I really don't want it any more, nor indeed a replacement, just a refund. Any suggestions will be welcome. (policy: The fault has developed after 30 days but within 12 months of delivery. From 30 days after receipt of the goods until 12 months, we will arrange for a repair or replacement of the goods and, if this does not work, a refund. Once the item is returned to us and sent to our technicians, if a repair is not possible, we will offer either a refund, or a replacement product (stock permitting). The Buyer is responsible for return shipping costs and insurance. The 12 month warranty starts from the date of the original purchase. If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.)
  12. Lay-Z-Boy sell reclining chairs with a15 year warranty on the frame. This warranty is a key selling point. My chair broke within the warranty period and they have been very difficult to deal with. Firstly, they insist on proof of purchase irrespective of how long ago chair was bought. Now, they want me to pay £60 for an engineer to take a look at the chair before they would consider my claim. They are now saying my warranty is void since the present owners of the firm only took over 2 years ago and the retailer who I bought the chair from is now out of business. Wide & Berth springs to mind.
  13. Hi All, Back in January 2015 my wife bought a car from CARSHOP, she took out their finance with Santander Consumer. While in the office with the Finance manager of Carshop she filled in all the forms and handed them to him. He entered them onto his system to get approval. After a little while he said that the finance company had come back and that it would only be approved if GAP and a Warranty was taken out, in his words 'to protect them'. Now this warranty and GAP insurance totals £1100 and went onto the finance. After reading about 'Forced Warranty' it seems that it is a problem in the USA but I can only find one incident, with Carshop, on the internet. A few questions, is this legal, can we reclaim for miss-selling and how. Many Thanks
  14. We are currently having problems with an integrated dishwasher. Since buying it in Mar 2016, there have been several faults when it needed an Engineer to make the repairs with new parts. The current issue means yet another repair will be needed taking the total to 5 repairs in just over 18 months. I feel we've got a 'dud' unit and the manufacturer are trying to get it to limp over the March warranty expiry date. Ideally like to have it replaced since i have lost confidence in this machine and it's ability to be useful much after the warranty expires. What are my rights in terms of requesting a full replacement? Thanks for any help/info.
  15. Hi, Everyone, first off, apologies if this is in the 'wrong' place, but was really unsure where to post this. step son purchased a bike from Halford back in Feb this year (2017) for £750, not a small sum, he has experienced a few issues, but more recently, he has been having issues with 'loose' pedal arm/spindle, I am not sure what the technical term is, the bits that go through the frame and the pedals are attached to! Well this part has become loose, he has been in a couple of times to have it tightened up, again today he had to take it in, the guy that spoke to him has said that as far as they are concerned, it is classed as general wear and tear he has to pay for the parts as the warranty does not cover such things. This is nonsense, first off, he only used it 2-3 of times a week to get to and from work, which was the reason he bought it in the first place, on the bike to work scheme (I think that's what its called) after around 4 months he suffered quite a bad a leg injury, which meant he could not walk properly and could not ride at all, the treatment and healing has so far lasted for about 14 weeks and he has only recently, in the last 2 weeks, started to use the bike again, 1-2 times a week as the doc said it would be ok as long as he did not overdo it. I wholly believe, this is absolute nonsense, and that Halfords are shirking their responsibility to repair this bike under the warranty. What I would like to know from anyone who has more knowledge in this area than myself, is what we should be doing (in the right way) to convince and persuade Halfords that they had better step up and sort this out, and if they won't, what do we do about it. I have done some reading but as often is the case, some of it confused me more than helped, so am asking for some guidance and direction on where to start looking and pointing and what actions to take and follow up with. I thank everyone in advance for their time and very much look forwards to some input and am happy to answer any questions anyone may have. Mr Brooks
  16. Hi, I wonder if anyone could advise me here on my next step as I am disgusted by the service I have received from Samsung. I bought a Samsung 8+ from carphone warehouse around 4 month ago for over £800 all of a sudden the volume button jammed, I did not drop it or anything, it just stopped working all of a sudden. I took the phone into my local repair centre who said it would be £40 to fix, but as it is still under warranty to contact Samsung and get it repaired for nothing. This is where the problems started. Firstly they send a courier round to pick the phone up and it does not go to Samsung, it goes to a company they use called Anovo which is based in Norwich. I then get a email a week later saying the repair is not covered under warranty and so it will be £63 to repair, press accept or decline, if you decline the phone will be sent back to you within 48 hours un-repaired. They also sent numerous emails out with mine to others as I got them all, saying the same thing to other customers and the same price to fix. I got a little suspicious with this and googled their name and I have never seen such disgusting reviews for a company in my life. The accusations are constant, saying it's not a problem thats covered under warranty and then people refusing to pay, taking it elsewhere and finding out it is a phone problem, so a blatant attempt at [problem]ming people. Some saying they invented repairs like smashed screens in transit, people refusing to pay and the phone coming back with no crack at all. Phones not been returned at all and Samsung or the company refusing to answer them. Repairs paid for and then returned and the work not being done, phones coming back in a worst state than they were sent, the list is endless with 90% of people giving them 1 star. Google anovo phone repairs and you will see. I obviously refused to pay and asked for my phone to be sent back, this was a week ago and after the promise of 48 hours I got in touch with Samsung through message on Facebook, they have stated my phone is still at the centre !! I then went back to the reviews and a lot of people stated they were waiting weeks or it never came back at all. The reviews also stated they do not answer their phone, I tested this theory out and its true, I have rung numerous times with no answer, Samsung say they can't do anything, even though they told me to use them. Although its only a week, after reading the reviews I have a real fear this phone will be there for weeks/months or I may not get it back at all and if I do it will be worse than when I sent it. I cannot go without a phone for weeks on end, I should not have to. This phone is under warranty and they refuse to fix it, they are keeping hold of the phone for no reason as its still there a week after me demanding they send it back, they refuse to answer the phone, Samsung wont do anything, if it was under contract id cancel my payment, but I bought it outright. Is there anything I can do at this stage? Also what would be the course of action if this phone does take weeks or does not come back at all? Thank you for any advice on this, I am done trying to get help from Samsung and can't get in touch with the repair centre. Paul
  17. I purchased 2x hiking sticks from Sports Direct 2 months ago. Whilst using them i realised one was longer than the other. Upon further investigation i realised one of mine was missing a piece to make it complete. Few days ago took it back instore asking for a replacement of the same product but was told that SportsDirect only offer 1 month warranty on all their products, even if they are faulty. They basically refused all service on the matter and was told something identical at a different store. Are they correct in only offering 1 month? As i thought warranties were supposed to be 6 months
  18. I bought a 12 mth warranty for over £2k from Audi 11 months ago. It was an expensive warranty but it had no excess and covered everything except service items such as tyres and brake pads etc.. I should say that I have had good experience with this same warranty product in the past; with a prior car purchase. The price also reflected the age and mileage of my vehicle. They quote newer, low mileage cars more cheaply than older, higher mileage cars... now 11 months down the line (I have met all the conditions of the policy on my side) I make a claim for a leaking rocker cover gasket on the engine, leaking drive shaft seals and a leaking water pump. All parts are expressly covered by the policy. the claim is rejected apparently because "wear and tear is the cause of failure". they knew the age and miles on my car and they quoted accordingly. If age and mileage was not a factor, (more wear and more tear) then why vary the price of their policies according to age and mileage? They knew and accepted the age and mileage of my vehicle when they sold me the policy and they priced it accordingly. In theory, no part would fail without use (wear and tear); then effectively no parts are covered by this policy? I have entered a formal complaint which they state they will respond within 5 days. I have insisted they fund the repairs but I am also agreeable for them to fully refund the £2k+ I paid for the policy. I await their reply. I expect to have to make a small claim. Great if anyone can paste a link to a similar case where there was a successful outcome in the small claims court.
  19. My son bought a vehicle approx 6 months ago. After 1 week the vehicle broke down and it was returned to the dealer for repair under the warranty. They had the vehicle over one month and then it was returned. The same problem has occurred. The warranty has now expired but the fault on the car was quite a major one and I believe the work should have had some form of guarantee but the dealer is refusing to provide information on the work carried out and where the repair was completed staying that due to data protection they can not provide this and that they do not keep records. This all sounds dodgy and I would appreciate some advice on where to go next . Many thanks
  20. I have a surround-sound headset which has developed a fault and apparently the headset has been out of production for some time so the manufacturer has offered an alternative headset as replacement. I wasn't given the option of repair (their warranty covers replacement or repair). So this is where it gets annoying/silly. The headset is proper surround-sound with a microphone and a high quality desktop volume control. The replacement they suggested is a stereo headset, without microphone and no volume control! They don't make a surround headset any more so can't offer like for like or better - which I believe would be required under UK law. It was bought in Maplins but now I'm dealing with people in China so have no idea where I stand here. I don't want to RMA it and send it off to them (as they are suggesting) only to be told when they have it that they'll replace it but not like for like. I've tried to get them to commit to naming the replacement they will send me having said I would not accept their suggested replacement but they don't seem to want to commit, which is worrying. The headset is just over a year old on a two year warranty. Can anyone suggest what I should do, and should I in fact be dealing with Maplin as the retailer rather than the manufacturer? Thanks for any help.
  21. Hi all! Want to get my details in line ready for tomorrow when I am going to take my 20 month old HP Pavilion notebook back to PC World to see if I can get this power jack fixed. The port (on the laptop itself) has been loose, and now come apart, and the internal plastic spacer keeping all the pins straight has fallen out. This has been a problem since May 2017 but I was awaiting a response from HP which never came. It does still charge however the pins are highly likely to get bent now the spacer is not present. It's normally used on a table with no stress on the jack itself, and there is no damage present to the surrounding plastics or the charger/cable. I have spoken to KnowHow however they say that they will charge an up front fee of £60 to only assess the port before deciding if a manufacturing defect is present and therefore replace FOC. Can PC World charge this upfront? I am able and willing to replace the jack myself if they were to get the part. Most of them on eBay appear to be £20+ and HP's own spares site state that they do not stock it.
  22. Hi! I bought a used car last month with 3 months warranty. The other day the head gasket was blown. The dealer said it will cost £320 to sort BUT wants me to put up £100 of the cost. Any advice welcome, why am I expected to pay?
  23. I Bought a Miele washing Machine in 2010 with a 10-year Parts & Labour waranty. A month ago, it began clunking during the rinse cycle. I called Miele, to book an engineer, & was told by the advisor, "if we can't repair it, we'll replace it." An engineer arrived last week, diagnosing a broken drum. The machine has only performed 1,000 hours use in 7 years, which is extremely low. I have Polished stone on the kitchen floor, & the engineer advised that despite laying protective coverings, the floor would likely be damaged during the repair, due to the weight of the drum assembly. Because I had been forewarned of this, Miele would not be liable. He also offered 60% off a new appliance, however with 3 years remaining on the warranty, this is not an option I would follow. I called their customer service team who agreed, with no alternative repair location, the repair could not be carried out. They agreed to supply a new machine of equivalent spec, HOWEVER I would have to pay £180.00 for delivery/installation. I informed them I was not prepared to pay this, as I had already been told I would receive a replacement if the machine was beyond repair. I am now dealing with their "customer experience team", at the highest level. As of now, they are saying they won't waive the £180.00 charge. I've read the terms of the warranty, which do state "at our discretion, we may replace the appliance", so they aren't obliged to replace it, however the repair is not viable due to space restriction & the likely floor damage. I have lost all faith in Miele, I've spent a month with no use of the washing machine, which in the engineer's opinion is a fire-hazard, due to sparking during use. Does anybody here think it's reasonable to be asked to stump up £180.00, because of their inability to carry out the repair, in line with the terms of the warranty?
  24. Hello forum. I'm looking for some advice please I'm in dispute over my alloys on my 15 plate Vauxhall insignia, hopefully you can see an attached picture of one of my 4 alloys, all 4 are in this condition, Vauxhall warranty are refusing to replace these saying it is wear and tear. In my opinion they are blistering and have been told so by an independent dealer. Thankyou in advance group.
  25. I know a little bit about the Sale of Goods Act and have found out that it has since been replaced by the Consumer Rights Act. We purchased a Smart TV from Currys PC World in December 2013 for £550. Over the last few weeks it has started to develop a fault where towards one corner of the TV (top edge towards the right) there is a foggy dark patch. This is mostly visible when there is a white background. My questions are therefore: 1. As the TV is now 3 years 8 months old is this too long to expect to be able to get it repaired/replaced via the Consumer Rights Act ? - How long would be 'reasonable' in terms of expecting a TV to last ? 2. The TV has been looked after, hasn't had any damage to it, knocks or drops or anything similar so I assume the fault has been caused by a faulty component. It has been a few years since I have had to claim for anything like this and although I have previously been successful, I'm not sure whether I am expecting too much given the age of the TV. Any comments and/or advice would really be appreciated. Thanks in advance,
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