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Found 302 results

  1. Hi Guys, I hope all is well. I have been trying to regsiter for a gas supplier. I have called around all the big suppliers and was told that they didn't supply my property as there was no meter point reference number. Having done some research online I discovered I could all XOSERVE to find out my MPRN so I could regsiter for a gas supplier. XOSERVE have said that due to an admin error from the previous supplier to my flat that I was not registered on their system and to contact any of the energy suppliers and sign up with them which didn't help at all. I have gone back to all the big energy suppliers explaining the circumstances and non of them seem to understand and they have all said again they can't supply my propery because I dont have a MPRN!!! I would be very grateful if anybody who has dealt with this situation before could give me some advice on how I get a MPRN in order to sign up with an energy supplier? I look forward to hearing from you soon. Many Thanks, Frank
  2. Hi Guys, I need some advice for a work colleague. She has been living at a new address in London for just over a year. She was paying £50 a month fixed amount for her electricity and has now received a bill demanding over £1000 as British gas claim she had been under charged all this time. I would like to help her challenge this amount. What would be the best way in going forward? Thank you
  3. Hi....has anybody had any success with telling your electricity supplier that you would prefer to stay with them but you can get a better price from many other suppliers would they like to match these cheaper offers???? FS
  4. Hi, I run a small retail operation, bricks and locks building..., I am disputing the bill Britisg Gas have sent me, they said it's a smart meter and up to date, it still doesn;t seem right.. One of the last letters have threatened with bailiff or coming in to change the meter, how heavy are they on this stuff? Need I worry till I can try sort it out with them? How long do they normally take to take action?
  5. Are British Gas workmen/ meter readers allowed to climb over padlocked gates to gain access onto private residential property to check/ read a meter? No debt and meter reading provided recently. No prior written request.
  6. Dont know if this is the correct section: We have a 13 year old boiler and have paid Boiler care cover for 11 years which also covered pipes, electrics etc... Basically their top cover. Over the past year we have had boiler failures around 4 times and its usually the odd filter, pump etc... although 4 months ago they changed the circuit board. They did advise during the last visit that we would really need a system flush at over £500 but we thought this was steep so didnt get that done but at the same time not advised that failing to get that done could cause damage that would result in our boiler not being covered in the future. Yesterday the boiler just wouldnt reset so we called them out again and it turns out that the heat exchanger is leaking which has leaked onto the circuit board. The engineer called his boss but they are refusing to cover the claim because we didnt get the flush done. The options they gave were: Fix the parts at £400 or get a new boiler. So we now have a sticker on the boiler saying its unsafe to use. They said that the cost of parts previously used to repair the boiler is more than the boiler is worth itself, but the way we say it was that thats why we took out the £30 per month cover. Called a few companies for quotes but its also going to be a few weeks without hot water and heating so no good with 3 kids. Im trying to find our contract to read the terms although i know that they will have covered themselves. Anyone else been here with them? Thanks
  7. I have been living in my current flat for approximately 5 years. Firstly with a partner and recently by myself. During this whole time I have had a pre payment meter taking debt every time I top up for a previous tenant. Through my own laziness and stupidity I didn't pursue the issue. I tried to at first but couldn't figure out where to start and about a year or so ago the 'debt' being taken off was a negligible amount (approximately 50p-£1 for every £10 I topped up). However, recently the rate that the debt is added seemed to have escalated to £2-£3 per £10 topped up. I should have pursued this much sooner I realise this, but I would really like them to stop charging me for a debt that has never been mine and to recover some or all of the money that I have paid towards this debt that is not and never has been mine. Is anyone able to advise who I should contact and how I should go about this?
  8. hello all, i have a valid gas safety certificate until November the 3rd 2018. my landlord(local council) uses a heating company for the gas safety check,... they are being very overzealous and have been calling to do an 'ANNUAL' gas safety inspection since the beginning of August...this seems very strange as its 3 months early and they know it expires in November.?? I have came home and received calling cards when I have been out and on one occasion a calling card was left when i was on holiday...as it was August. today i received a letter from the council saying they are taking me to court to apply for a 'warrant to authorise entry'? I would like to know if i can attend the court hearing (to show the certificate) and also can they do this with a valid gas safety certificate in force? thanks, Sonia.
  9. Hi I set up a Payment Plan with British Gas in September16, following an unexpected huge bill. I have been paying monthly as agreed (£160 fwiw). In Feb BG sent a letter advising my Payments haven't changed. End March BG sent a letter saying I'd missed my monthly payment - and quoted a figure of £600 more than my monthly payment! I immediately wrote stating BG must have made a mistake. I made the normal payment. Then start April BG wrote saying they were cancelling my Plan. I again wrote to complain. BG have failed to reply to both letters.. I did try calling - but got some jobsworth who told me if BG had written saying I should be paying almost £800/month then that is what I should pay..... Following on - instead of replying to my letters, BG have sent demands and threatening letters, stating they were adding charges to my account. Now I have received a threatening letter from a company appointed by BG - some kind of financial services company called arvato... saying they will make a home visit and charge me for it..etc etc. My knee-jerk reaction is to email this fs company and copy the BG and my letters and tell them to sort it out. Or is there a higher office at BG I should write to. It is SO frustrating. And there is no way I am paying almost £800/month. Help???? Also - is arvato part of BG?
  10. Hi Caggers! I have a friend who is at the end of her tether with Scottish Power. She has a Gas Key for prepayment, however, has not used gas for approximately 6-9 years, possibly longer. This was due to the boiler breaking down and this was the only usage of gas, therefore she only uses electric immersion for the water heating. SP sent an invoice for money owing and after she quizzed them due to none usage they told her it was for X amount of standing charges for the gas meter. The agent for SP told her to ignore the bill due to none usage of gas and therefore she accepted that until she received another demand. Once the next agent told her a different story she requested the gas meter to be removed from her house. This request was made approximately 6+ years ago and was never actioned, until April 2018.Now of course they are demanding the standing charges for the last 6+ years at approximately £465. After numerous calls chasing up the removal and she was always told they were going to send somebody to do the removal. After many years of waiting they now sent her a bill for the entire periods of standing charges, which she disputes as she requested the removal, common sense eh? Now due to the hassle factor she has agreed to pay weekly when she tops up with her Electric Key to stop the hassle, but they do not appear to register these payments against her account as they have now issued a DC to chase her for the 'debt'. Now she contacts SP to inform them she has already made 3 payments to the account which they confirmed, but since then they know nothing of these payments and the DC keeps hassling her. Firstly, can she fight SP to actually cancel this debt in the first place as her request for removal was ignored? Secondly, how can we get this monster of a company to realise her payments already made need to be linked to her 'gas account' although she never buys gas? Any help would be greatly appreciated. regards stuscfc
  11. HI, Wondered if anyone could help - I'm posting this for a friend of mine: Female with 3 kids under 18 lives in home previously shared with ex partner, who left 3.5 yrs ago. He has left BG bill in his name for all 3.5 yrs and and said he'd been paying it all along. BG have NEVER written to the female partner. On Saturday ex partner decided to try and take his own life and was sectioned. BG letter arrives on doorstep next day and my friend opens it to find its chasing £1700 bill (all still in ex partners name, not addressed to my friend (the female)) She's called BG and explained, and only after she explained he'd been sectioned would they even speak to her. They have as a result told her she is responsible for the full amount and have almost forced her (wouldn't allow any other options and basically said take it or leave or we';ll send debt collectors after you) onto a 50 month repayment plan for the £1700. She lives int he house and she uses the utilities. She has not has a bill in her name from BG in the entire time she's lived there. it's always been in ex-partners name. Is there any legal route out of paying this money due to BG being threatening (They were on the phone) and the fact is his debt not hers? Many thanks in advance.
  12. Opened: Feb 2018 Investigation into Iresa and its compliance with its obligations under its gas and electricity supply licences READ MORE HERE: https://www.ofgem.gov.uk/publications-and-updates/investigation-iresa-and-its-compliance-its-obligations-under-its-gas-and-electricity-supply-licences-slcs-14-233-234-25c-slc-0-october-2017-275-278-2716-and-chsr-2008
  13. Hi, am new to place, wish you all well. My problem happened weeks ago, the B Gas Revenue Protection Team lock pick in to my shop and took my meter away and said i am suspicious for Tampering their meter. The Meter was outside the shop front behind the counter table, when they come to get the meter reading, i always let them in straight away. What i had in mind was "Since i haven't done anything to the meter, it shouldn't be a problem with it anyway, if they want to check, let them do it." The reason they think i tampered the meter is because the gas usage in my shop is lower than the average usage around my shop. (My shop is new takeaway in the area, only opened less than 1 year so not many business going on, that's why the usage was lower than other shop.) BUT They come back today with the test results which said "The test results shows Diaphragm Has Not Been Tampered." but in their Conclusion it said "In My Opinion, The Meter Has Been Programmed Reverse." (They said there is some wearing in side the pinion this is why they think the meter has been reversed before. though i still have no idea how this works... how can a meter reverse and still working?) (I had been ask them if they know when the reverse happened, the Company who did the check said they don't know when it happened but the guy who brings the report said it happened after i took over the shop, no roughly information of month) and now they took my meter away and asking me to pay 5300 before they can reinstall the meter back if not they will call the police and bring me on court. i have called British Gas to ask what is really happening and why i got accused for it when i have no idea about it. but they always passed me through to the guy who took the meter away. I HAVE NOT done anything to the meter, and I CAN'T Afford to play 5000 now to get my business back on running... and the business is my only income... they stopped it now which means there is no way i can make 5000. I really need some advice of what i should do.... i don't want to take this blame since i actually haven't done anything to the meter. and now my only income, my business has been closed because of this....
  14. Hi, I've been a menber on here for a while now and have found it to be very helpful. I've even got a good credit record now thanks to this site!. But for what is approaching 7 years now I have had a horrible time with brittish gas business. Their incompetance (if it is to be believed as such) knows no bounds. To be honest, I fully believe their actions to be fraudulent, there is just no other explanation for the extent of errors that ALWAYS end up in thier favour. I've just been to court about a warrant for disconnection, I think this was the 6th or 7th time? I forget. But again it got postponed and again I've got to deal with the stress of threats of disconnection for another month or however long it takes them to sort it out again. I run a small garage and am the only employee (Ltd). It doesnt earn me a lot of money but I get by. I know this is a business issue but I feel the fact it relates to my business and not my home isn't really the issue here, it's Brittish Gas in general and seems to be typical of their policies and tactics so I hoped to find someone with experience of dealing with them here. Ill try to summarise the problems, there is far too much to go into full detail. At this point I think the only action I can take is to prepare a court case against THEM. I have thought about the energy ombudsman but I'm not sure this is whithin their scope (I used the financial ombudsman once before about an insurance issue, and found the service to be fairly slow and dissapointing although it did eventually end up in my favour). Here goes: Timeline of problems with British Gas: (abbreviated) 1. The initial electricity bill received in April 2007 was for £2659 (for a 4 month period), around £2459 of which was overcharged. The discrepancy was later put down to an incorrect meter reading supplied by the landlord (although it should be noted at this early stage that the ‘incorrect’ reading was in-between 2 professionally supplied, correct readings provided by their meter reading staff, just weeks each side of the ‘incorrect’ one. They were roughly 39,000, 25,000, 40,000, in that order). Threats and harassment were made from this point and still haven’t stopped to this day. 2. Around this time my company received numerous energy supply bills, totalling over £10,000, for gas and electricity, regardless of the fact that since incorporation the company has never received piped gas supply, even to this date. The only utilities supplier contacted at this point with any details of the company were British Gas. All the bills had to be dealt with. Not the sort of stress a fledgling business needs! 3. The initial issue seemed to be resolved later in that year, but subsequently the bills received were seemingly random, often overcharged by many thousands of pounds, even though the usage was steady at around £60/month. Due to the random nature of the bills, The company had no idea what was actually owed to British Gas for a substantial time. In that time a debt built up although payments were being made. 4. After innumerable correspondence’s with British Gas over the years, the case finally got elevated to a ‘high’ level. The bills were investigated and dealt with by Yvonne Greenhalgh-Brown, who (seemingly) sorted everything out on the account in August 2010. To quote her email: ‘I understand that when you took over the responsibility for the property, on 18 November 2006, your account was opened to a meter reading provided by your landlord of 25303. This reading was clearly incorrect as we had received a read dated 23 October 2006 of 38348‘. 5. The premises then had a smart meter installed and continued to pay money off the outstanding amount at a steady, albeit fairly slow rate. During which time the threats of disconnection and the subsequent business interruption or closure and extra charges continued. I was forced to send a letter to British Gas requesting them to stop the telephone harassment I was receiving from them (20+calls per day, 9am-11pm). 6. During September 2011, I started to receive letters from Chase solutions on behalf of British Gas, regarding an apparently outstanding amount for a company I’ve never heard of, supposedly occupying the same address. This actually included a visit from a debt collector, who promptly got shown the door. Upon checking my bills, The small print on the back actually included the name of this ‘fictitious’ company after a certain date (I say fictitious as there has, to the best of my knowledge, never been any company working under that name anywhere in the area for the previous 10 years or more). Again, after numerous correspondences’ and much time wasted, the issue was seemingly resolved. 7. The business continued to pay off the debt but after receiving more threats I decided to look into the account myself, as the debt was nearly cleared; to work things out properly, from scratch. This included checking all bills, meter reads and rates, and compiling them into a spreadsheet. The resultant total as far as I could tell, showed my actual amount owed to be roughly £200 less than what was being asked, making the total owed at that point to be a little over £300. As it turned out, I had missed one payment I had made, and included another twice (not that I should have been made to work it out at all, of course) so my total was £60 out, bringing the total at that point to a little under £400. Instead, I received a bill for over £1400. This was during October 2012. It seems the issue with the starting meter read has been brought back from the dead (although I have no idea how this level of incompetence can happen at such a ‘high’ level in a company such as British Gas). Numerous dates and meter reads were invented to suit British Gas’ needs, even though I have the correct documentation, including a date 6 months before the property was taken over. 8. Numerous correspondence was sent through various methods including (but not limited to) 24 emails for this issue alone. None of which were read through properly or even taken any notice of. For such a seemingly simple issue I find this very disappointing that nothing has been done even now about this. 9. Face to Face supplied a warrant notification to the company dated 20th May 2013, to appear on the 19th June 2013. On the 17th June 2013, my account was cleared and all debts paid with British Gas (after careful calculation, excluding any overcharging). This is the third time Face to Face have taken me to court over this account and this same issue. Not once have I received any form of compensation or costs. Upon ringing British Gas on the 17th June 2013, I was informed the complaint was still open on my account (although I had been previously made aware it would be closed). 10. It has been back in court every month since then, I have attended June, I missed july as I did not receive the letter (the guy from face to face actually turned up at my work but said he couldn’t cut me off as there was no engineer working that day!), and I attended august and September. Every time it just gets postponed. This last time I actually got to go in and speak to the judge, but they had already decided to postpone it. Apparently the representative did not have the information required. I had all the necessary information with me but wasn’t given a chance to present it. 11. On many occasions, dates, meter reads, facts and figures have been altered and adjusted to suit BG's needs. As well as plain and simple lies being told. It's a shame for them that I have all original documentation! I see no other action than to pursue BG for damages and costs, as I am substantially out of pocket for all this fiasco. I would ask the courts to award costs, but it just gets postponed every time. I've spent hundreds of work hours correcting their mistakes and preparing all the information I need, not to mention the time spent away from work attending court all those occasions. I would have switched suppliers, but since there has always been a debt on the account, through no fault of my own, I have not been able to (or so I have been told). I've missed out on some good deals on electicity because of this. It would not suprise me if this was intended. Indeed, nothing BG does suprises me now. I wish I had recorded all my calls to them over the years as on one occasion the girl on the other end of the phone told me, upon being quizzed why I should recieve a £4000 bill for one month in a 1000sq ft premises, that "BRITTISH GAS OFTEN SEND OUT OVER THE ODDS BILLS TO SCARE PEOPLE INTO PAYING". I think I must have 'derren brown'ed' her into admitting something she shouldn't have! It has been escalated to a high level whithin BG on a few occasions now and still hasn't been dealt with properly. It would even be classed as an historic debt and become unpayable, but it doesn't seem to stop them. Every single bill I have recieved from BG in 7 years has been overcharged, by either hundreds or thousands of pounds. This cant be purely clerical error. I know it's brittish gas, but thats pushing it even for them. I cant begin to describe the stress this has caused me over the years. this last bout being the worst, not long after it started my engagement split up and I lost my future wife and stepson. It's difficult to prove who would be responsible for such a thing but the stress I was under from BG played a major part in this. No amount of money could compensate me for that. Any help with preparing a case or even just what direction to take would be greatly appretiated. Sorry for the long post.
  15. Hi Guys, I was hoping you could help. I live in a block of rented flats and have lived here since 2012. When I first moved I set up an account with British Gas and have been with them ever since. I was told when I registered for electricity that British gas didn't supply my gas, and that I would need to find another provider. I rang around all of the major suppliers and was told the same thing that nobody supplied my property. I text the agent to find out what was going on and I never got a response so I reached the conclusion that the gas was included in the rent as I had tried everything possible to set up an account with a supplier. All the appliances in my flat such as the shower, cooker and fire are electric, and whilst I do have a gas boiler I never switch it on and the only time its used is when I do the washing up. My usage is very low and I have a record of what the reading was when I first move in and have periodically taken a pictures with the reading over the years. My usage is 264 cubic feet in six years. A gas engineer recently game out to a neighbouring flat, as there was a small gas leak and when he looked at my meter he checked his records and said that my meter was shipperless. I have rang XO serve and they have confirmed that my meter is shipperless and advised me to ring one of the energy suppliers and register an account. I'm not sure what to do now as I have tried to register on multiple occasions with no success! If I can register the meter, I'm happy to pay for the amount gas I have used over the years, and I have never been in any financial arrears in my life but I'm worried that if I contact an energy supplier that they may back date my usage based on an estimate rather than my actual usage. This is really causing my some worry and I just want to get this rectified as quickly as possible. Any help or advice on how to proceed would be very much appreciated. Thanks!
  16. Hi, I am desperate for some help if anyone can, the story is as follows, sorry if it is long winded. I am a sole trader running a Lawnmower Repair Business, I lease a 1400sq ft commercial unit from my landlords. My landlords supply the Gas, Electricity and Water, I am billed directly from the landlord for the utilities and not their supplier which is not one of the big 4 believe is CNG Contract National Gas Ltd. I do not know who supplies them the electricity or water (a good guess for the water would be Yorkshire Water) So I took the lease out in February 2010, Trumbling along. struggling along to run a business as it was, paying my bills, rent, suppliers etc etc etc. Every month the Gas, Electric and water bill dropped through the letterbox always on the 5th of the month and they were always paid on time, as far as I was aware the gas was up to date, billed for usage and paid. Then in Sept 2016 the landlords said to me they think there is a problem with the gas and to leave it with them, anyway, fast forward to now. We have had a revised bill from them saying we have underpaid the gas since 2010, it was their fault as they calculated the meter reads incorrectly (ALWAYS originally billed by actual meter reads, we have all meter reads by way of photograph back to then, we took a photo of all utility meters every month (so did the landlord)) aparently they said they were calculating on imperial or metric instead of the other way round. So the invoice is £13,000, but they will accept £5,500 to clear the matter. If we don't pay it in 7 days they are taking us to the small claims court etc etc. Some thing stinks if you ask me. Can they do this? do we have a leg to stand on? does the Bills of Exchange Act s59 not apply?. I called citizens advice to ask about the Back Billing 12 month limit and they said this does not apply to me as my landlord re sells me the gas rather than the actual supplier, but they can only back bill 6 years as to the statute of limitations. £13,000 or even £5,500 is impossible to find for a sole trader with 7 days notice, last accounts I turned over £60,000 with a profit of £6,000, last year was a shocker for lawnmower repairs/sales. Please, if anyone could offer any guidence/support/advice I would be eternally grateful. thanks Dave....
  17. British Gas is raising dual fuel bills by 5.5% hitting an estimated 4.1 million customers with a £60 a year hike. The energy giant blamed the move on rising wholesale prices and policy costs. The price of the British Gas standard variable tariff will climb by £60 to £1,161, an average 5.5% rise for a typical dual fuel customer. Mark Hodges, chief executive, Centrica Consumer, said: “We fully understand that any price increase adds extra pressure on customers’ household bills. “This increase we are announcing today is reflective of the costs we are seeing which are beyond our control.” https://uk.yahoo.com/finance/news/british-gas-increases-dual-fuel-bills-5-5-hitting-4-million-customers-085510851.html
  18. Hi all, asking for some advice on behalf of a family member. She moved into a council flat 6 years ago and has never paid for her gas. It is a pre paid meter setup, the meter is turning (quite fast) but the screen is blank. I She has been given annual safety inspections by the council but nothing has been said and also received a yearly cold weather voucher from British gas! I asked why she has never mentioned it and she said after she left it for a year she was scared of getting a massive bill, silly really as she now probably faces a much much bigger one. But anyway that is the situation at present. Does anyone know what is going on and why she isn't having to top up the meter? Also what is she likely to have to repay, from looking online it seems they can charge back 6 years? Thanks for reading
  19. My 84 year old Dad lives in a flat run by a housing association. They seem to have a company who come in and service/repair the gas boiler etc. Anyway, they came Tuesday and found a gas leak. Gas was turned off. They provided him with heaters and went away. So no cooker, or hot water but at least temporary heaters. Yesterday I phoned the company who seemed to have no plan in place but promised to send someone. Someone else turned up yesterday, made a few excuses and admitted they can't fix it either. No plan is in place for further work. Am I right to expect that, after two days, they should have, at least a plan of action in place here. At the moment, it just seems that no-one is particularly interested. Like I said he has a temporary gas heater but no cooker, no hot water so he cant wash.
  20. Opened: Feb 2018 Investigation into Ovo and its compliance with its obligations under the gas and electricity supply licences READ MORE HERE: https://www.ofgem.gov.uk/publications-and-updates/investigation-ovo-and-its-compliance-its-obligations-under-gas-and-electricity-supply-licences-standard-licence-conditions-31a-and-25c-slc-0-october-2017
  21. CMA advises Liquefied Petroleum Gas customers on switching rights READ MORE HERE: https://www.gov.uk/government/news/cma-advises-liquefied-petroleum-gas-customers-on-switching-rights
  22. Blood pressure back to normal now Live in Northern Ireland under housing authority accommodation. Just had them phone me (Customer service unit) saying that my gas and electric metre need their annual safety check. Fair enough it is a legal requirement. She then started dictating to me time and date for the engineer to visit (Contractor) Between nine and four Monday to Friday. Like most people, I have to work for a living and single. After much arguing, it was decided a Saturday afternoon and that was like pulling teeth after being threatened with disconnection etc. She then said if I had no money in the Gas/Electric meters the engineer would cut me off. Can they do that?? Wish to submit a complaint about this treatment and inflexibility, any suggestions. Being an ex-trade union rep it is water off a duck back but say it was someone with mental health issues etc, totally unacceptable behaviour
  23. British Gas owner Centrica says it will shed 4,000 jobs by 2020 as it announces a big fall in operating profit. The group said that it was chasing savings of £1.25bn per year by 2020 and that this would likely see a "reduction in like-for-like headcount of around 4,000" by the same year. Some 65% of of the savings will be in operating costs and around £350m will be in the consumer division, which will see "further digitisation". There will be a further 1,000 roles created by 2020 across three departments, however. The announcement came as the firm reported its full-year results to 31 December, which revealed a 17% fall in group adjusted operating profits to £1.25bn. Centrica's group chief executive Iain Conn described the firm's financial results in the second half of last year as "weak", and said that political intervention in the UK energy market was a major factor. https://uk.news.yahoo.com/british-gas-owner-centrica-significantly-reduced-profit-uk-075600459.html
  24. Hello A couple I know have for the last 4 months been rented a 3 bedroomed property. In November their energy company contacted them advising that a £13k bill had accrued since they moved in. The couple had a gas engineer look at the boiler and saw that a condemned sticker had been removed, this was prior to them moving in. The engineer tested the system and it was discovered that the system was burning gas at £35.00 per hour. After this the couple rang the letting agency and explained the situation. It took them 6 weeks to do something about this and the couple had to buy electric heaters and keep them going 24/7 has the rooms were really cold. Have they got claim for compensation against the letting agency for this? Thanks
  25. Hi, In 2016, having gone six months without a bill and having complained online to BG I signed up with Eon to replace my existing electricity supplier for my business. This was following a phone call from a rep from BG asking me to sign up with them & confirming that I did not, in fact, have a contract with them. Lo and behold my supplier, British Gas, then wrote to me to state I could not leave as there was an outstanding bill, a tactic which Eon told me they often employ. I queried this and told them all the steps I had taken to resolve the matter but got nowhere, I even paid up until the date Eon was supposed to take over whilst the dispute was ongoing. Having got nowhere, I contacted the Ombudsman, whose investigation took so long that by the end of it I had actually handed in my notice on the premises, end date 12 March 2017 The ombudsman agreed the service had been appalling and awarded me a token payment of thirty pounds to be taken off the bill but stated that despite the fact that I wanted to move to Eon who would have billed me on a cheap tariff that British Gas was entitled to bill me on their variable tariff until this was completed despite the fact this whole issue was their fault. They also advised that I send British Gas an email with final meter reading and that they would also send a copy of the picture I sent to them just to ensure British Gas closed the account correctly. In July 2017, I received a bill from BGB for my final electricity bill at my home address of 403.68 which included a 45 charge for non-payment, even though this was the first bill I had ever received following my leaving the premises in March 2017, again two hours of phone calls to BGB and an apology. Then new bill 31 July 2017 with 45.00 removed only to receive phone call / email demand that this bill is paid 01st August 2017, so once more complaint to British Gas Business very same day stating appalling service and the bill would not be paid until my complaint had been addressed. In September 2017, having heard nothing from BGB apart from an acknowledgement of my complaint received a letter from Moorcroft demanding payments, contacted their offices explained the above and sent copies of correspondence and then nothing apart from once call where I stated do not want to talk about the matter but put everything in writing as sick of wasting time on calls and matter not being resolved . Moorcroft said they would write to me, but guess what, the letter was an email requesting I call them to discuss this matter, I emailed back saying this is not a letter, write to me at my new business or home address and we can take it from there. Heard nothing until today, when a new company appears LCS, explained all of the above and they have asked for copies of the correspondence and stated that Moorcroft passed it to them. Do any of you have suggestions as to what steps I should take now, do I go back to the ombudsman, take it u with BGB senior staff or wait on LCS. All advice would be gratefully received.
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