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  1. Hi Guys, I hope all is well. I have been trying to regsiter for a gas supplier. I have called around all the big suppliers and was told that they didn't supply my property as there was no meter point reference number. Having done some research online I discovered I could all XOSERVE to find out my MPRN so I could regsiter for a gas supplier. XOSERVE have said that due to an admin error from the previous supplier to my flat that I was not registered on their system and to contact any of the energy suppliers and sign up with them which didn't help at all. I have gone back to all the big energy suppliers explaining the circumstances and non of them seem to understand and they have all said again they can't supply my propery because I dont have a MPRN!!! I would be very grateful if anybody who has dealt with this situation before could give me some advice on how I get a MPRN in order to sign up with an energy supplier? I look forward to hearing from you soon. Many Thanks, Frank
  2. Hi Guys, I need some advice for a work colleague. She has been living at a new address in London for just over a year. She was paying £50 a month fixed amount for her electricity and has now received a bill demanding over £1000 as British gas claim she had been under charged all this time. I would like to help her challenge this amount. What would be the best way in going forward? Thank you
  3. Hi....has anybody had any success with telling your electricity supplier that you would prefer to stay with them but you can get a better price from many other suppliers would they like to match these cheaper offers???? FS
  4. Hi, I run a small retail operation, bricks and locks building..., I am disputing the bill Britisg Gas have sent me, they said it's a smart meter and up to date, it still doesn;t seem right.. One of the last letters have threatened with bailiff or coming in to change the meter, how heavy are they on this stuff? Need I worry till I can try sort it out with them? How long do they normally take to take action?
  5. Are British Gas workmen/ meter readers allowed to climb over padlocked gates to gain access onto private residential property to check/ read a meter? No debt and meter reading provided recently. No prior written request.
  6. Dont know if this is the correct section: We have a 13 year old boiler and have paid Boiler care cover for 11 years which also covered pipes, electrics etc... Basically their top cover. Over the past year we have had boiler failures around 4 times and its usually the odd filter, pump etc... although 4 months ago they changed the circuit board. They did advise during the last visit that we would really need a system flush at over £500 but we thought this was steep so didnt get that done but at the same time not advised that failing to get that done could cause damage that would result in our boiler not being covered in the future. Yesterday the boiler just wouldnt reset so we called them out again and it turns out that the heat exchanger is leaking which has leaked onto the circuit board. The engineer called his boss but they are refusing to cover the claim because we didnt get the flush done. The options they gave were: Fix the parts at £400 or get a new boiler. So we now have a sticker on the boiler saying its unsafe to use. They said that the cost of parts previously used to repair the boiler is more than the boiler is worth itself, but the way we say it was that thats why we took out the £30 per month cover. Called a few companies for quotes but its also going to be a few weeks without hot water and heating so no good with 3 kids. Im trying to find our contract to read the terms although i know that they will have covered themselves. Anyone else been here with them? Thanks
  7. I have been living in my current flat for approximately 5 years. Firstly with a partner and recently by myself. During this whole time I have had a pre payment meter taking debt every time I top up for a previous tenant. Through my own laziness and stupidity I didn't pursue the issue. I tried to at first but couldn't figure out where to start and about a year or so ago the 'debt' being taken off was a negligible amount (approximately 50p-£1 for every £10 I topped up). However, recently the rate that the debt is added seemed to have escalated to £2-£3 per £10 topped up. I should have pursued this much sooner I realise this, but I would really like them to stop charging me for a debt that has never been mine and to recover some or all of the money that I have paid towards this debt that is not and never has been mine. Is anyone able to advise who I should contact and how I should go about this?
  8. hello all, i have a valid gas safety certificate until November the 3rd 2018. my landlord(local council) uses a heating company for the gas safety check,... they are being very overzealous and have been calling to do an 'ANNUAL' gas safety inspection since the beginning of August...this seems very strange as its 3 months early and they know it expires in November.?? I have came home and received calling cards when I have been out and on one occasion a calling card was left when i was on holiday...as it was August. today i received a letter from the council saying they are taking me to court to apply for a 'warrant to authorise entry'? I would like to know if i can attend the court hearing (to show the certificate) and also can they do this with a valid gas safety certificate in force? thanks, Sonia.
  9. Hi I set up a Payment Plan with British Gas in September16, following an unexpected huge bill. I have been paying monthly as agreed (£160 fwiw). In Feb BG sent a letter advising my Payments haven't changed. End March BG sent a letter saying I'd missed my monthly payment - and quoted a figure of £600 more than my monthly payment! I immediately wrote stating BG must have made a mistake. I made the normal payment. Then start April BG wrote saying they were cancelling my Plan. I again wrote to complain. BG have failed to reply to both letters.. I did try calling - but got some jobsworth who told me if BG had written saying I should be paying almost £800/month then that is what I should pay..... Following on - instead of replying to my letters, BG have sent demands and threatening letters, stating they were adding charges to my account. Now I have received a threatening letter from a company appointed by BG - some kind of financial services company called arvato... saying they will make a home visit and charge me for it..etc etc. My knee-jerk reaction is to email this fs company and copy the BG and my letters and tell them to sort it out. Or is there a higher office at BG I should write to. It is SO frustrating. And there is no way I am paying almost £800/month. Help???? Also - is arvato part of BG?
  10. Hi Caggers! I have a friend who is at the end of her tether with Scottish Power. She has a Gas Key for prepayment, however, has not used gas for approximately 6-9 years, possibly longer. This was due to the boiler breaking down and this was the only usage of gas, therefore she only uses electric immersion for the water heating. SP sent an invoice for money owing and after she quizzed them due to none usage they told her it was for X amount of standing charges for the gas meter. The agent for SP told her to ignore the bill due to none usage of gas and therefore she accepted that until she received another demand. Once the next agent told her a different story she requested the gas meter to be removed from her house. This request was made approximately 6+ years ago and was never actioned, until April 2018.Now of course they are demanding the standing charges for the last 6+ years at approximately £465. After numerous calls chasing up the removal and she was always told they were going to send somebody to do the removal. After many years of waiting they now sent her a bill for the entire periods of standing charges, which she disputes as she requested the removal, common sense eh? Now due to the hassle factor she has agreed to pay weekly when she tops up with her Electric Key to stop the hassle, but they do not appear to register these payments against her account as they have now issued a DC to chase her for the 'debt'. Now she contacts SP to inform them she has already made 3 payments to the account which they confirmed, but since then they know nothing of these payments and the DC keeps hassling her. Firstly, can she fight SP to actually cancel this debt in the first place as her request for removal was ignored? Secondly, how can we get this monster of a company to realise her payments already made need to be linked to her 'gas account' although she never buys gas? Any help would be greatly appreciated. regards stuscfc
  11. HI, Wondered if anyone could help - I'm posting this for a friend of mine: Female with 3 kids under 18 lives in home previously shared with ex partner, who left 3.5 yrs ago. He has left BG bill in his name for all 3.5 yrs and and said he'd been paying it all along. BG have NEVER written to the female partner. On Saturday ex partner decided to try and take his own life and was sectioned. BG letter arrives on doorstep next day and my friend opens it to find its chasing £1700 bill (all still in ex partners name, not addressed to my friend (the female)) She's called BG and explained, and only after she explained he'd been sectioned would they even speak to her. They have as a result told her she is responsible for the full amount and have almost forced her (wouldn't allow any other options and basically said take it or leave or we';ll send debt collectors after you) onto a 50 month repayment plan for the £1700. She lives int he house and she uses the utilities. She has not has a bill in her name from BG in the entire time she's lived there. it's always been in ex-partners name. Is there any legal route out of paying this money due to BG being threatening (They were on the phone) and the fact is his debt not hers? Many thanks in advance.
  12. Opened: Feb 2018 Investigation into Iresa and its compliance with its obligations under its gas and electricity supply licences READ MORE HERE: https://www.ofgem.gov.uk/publications-and-updates/investigation-iresa-and-its-compliance-its-obligations-under-its-gas-and-electricity-supply-licences-slcs-14-233-234-25c-slc-0-october-2017-275-278-2716-and-chsr-2008
  13. Hi, am new to place, wish you all well. My problem happened weeks ago, the B Gas Revenue Protection Team lock pick in to my shop and took my meter away and said i am suspicious for Tampering their meter. The Meter was outside the shop front behind the counter table, when they come to get the meter reading, i always let them in straight away. What i had in mind was "Since i haven't done anything to the meter, it shouldn't be a problem with it anyway, if they want to check, let them do it." The reason they think i tampered the meter is because the gas usage in my shop is lower than the average usage around my shop. (My shop is new takeaway in the area, only opened less than 1 year so not many business going on, that's why the usage was lower than other shop.) BUT They come back today with the test results which said "The test results shows Diaphragm Has Not Been Tampered." but in their Conclusion it said "In My Opinion, The Meter Has Been Programmed Reverse." (They said there is some wearing in side the pinion this is why they think the meter has been reversed before. though i still have no idea how this works... how can a meter reverse and still working?) (I had been ask them if they know when the reverse happened, the Company who did the check said they don't know when it happened but the guy who brings the report said it happened after i took over the shop, no roughly information of month) and now they took my meter away and asking me to pay 5300 before they can reinstall the meter back if not they will call the police and bring me on court. i have called British Gas to ask what is really happening and why i got accused for it when i have no idea about it. but they always passed me through to the guy who took the meter away. I HAVE NOT done anything to the meter, and I CAN'T Afford to play 5000 now to get my business back on running... and the business is my only income... they stopped it now which means there is no way i can make 5000. I really need some advice of what i should do.... i don't want to take this blame since i actually haven't done anything to the meter. and now my only income, my business has been closed because of this....
  14. Hi Guys, I was hoping you could help. I live in a block of rented flats and have lived here since 2012. When I first moved I set up an account with British Gas and have been with them ever since. I was told when I registered for electricity that British gas didn't supply my gas, and that I would need to find another provider. I rang around all of the major suppliers and was told the same thing that nobody supplied my property. I text the agent to find out what was going on and I never got a response so I reached the conclusion that the gas was included in the rent as I had tried everything possible to set up an account with a supplier. All the appliances in my flat such as the shower, cooker and fire are electric, and whilst I do have a gas boiler I never switch it on and the only time its used is when I do the washing up. My usage is very low and I have a record of what the reading was when I first move in and have periodically taken a pictures with the reading over the years. My usage is 264 cubic feet in six years. A gas engineer recently game out to a neighbouring flat, as there was a small gas leak and when he looked at my meter he checked his records and said that my meter was shipperless. I have rang XO serve and they have confirmed that my meter is shipperless and advised me to ring one of the energy suppliers and register an account. I'm not sure what to do now as I have tried to register on multiple occasions with no success! If I can register the meter, I'm happy to pay for the amount gas I have used over the years, and I have never been in any financial arrears in my life but I'm worried that if I contact an energy supplier that they may back date my usage based on an estimate rather than my actual usage. This is really causing my some worry and I just want to get this rectified as quickly as possible. Any help or advice on how to proceed would be very much appreciated. Thanks!
  15. Hi, I am desperate for some help if anyone can, the story is as follows, sorry if it is long winded. I am a sole trader running a Lawnmower Repair Business, I lease a 1400sq ft commercial unit from my landlords. My landlords supply the Gas, Electricity and Water, I am billed directly from the landlord for the utilities and not their supplier which is not one of the big 4 believe is CNG Contract National Gas Ltd. I do not know who supplies them the electricity or water (a good guess for the water would be Yorkshire Water) So I took the lease out in February 2010, Trumbling along. struggling along to run a business as it was, paying my bills, rent, suppliers etc etc etc. Every month the Gas, Electric and water bill dropped through the letterbox always on the 5th of the month and they were always paid on time, as far as I was aware the gas was up to date, billed for usage and paid. Then in Sept 2016 the landlords said to me they think there is a problem with the gas and to leave it with them, anyway, fast forward to now. We have had a revised bill from them saying we have underpaid the gas since 2010, it was their fault as they calculated the meter reads incorrectly (ALWAYS originally billed by actual meter reads, we have all meter reads by way of photograph back to then, we took a photo of all utility meters every month (so did the landlord)) aparently they said they were calculating on imperial or metric instead of the other way round. So the invoice is £13,000, but they will accept £5,500 to clear the matter. If we don't pay it in 7 days they are taking us to the small claims court etc etc. Some thing stinks if you ask me. Can they do this? do we have a leg to stand on? does the Bills of Exchange Act s59 not apply?. I called citizens advice to ask about the Back Billing 12 month limit and they said this does not apply to me as my landlord re sells me the gas rather than the actual supplier, but they can only back bill 6 years as to the statute of limitations. £13,000 or even £5,500 is impossible to find for a sole trader with 7 days notice, last accounts I turned over £60,000 with a profit of £6,000, last year was a shocker for lawnmower repairs/sales. Please, if anyone could offer any guidence/support/advice I would be eternally grateful. thanks Dave....
  16. Hi all, asking for some advice on behalf of a family member. She moved into a council flat 6 years ago and has never paid for her gas. It is a pre paid meter setup, the meter is turning (quite fast) but the screen is blank. I She has been given annual safety inspections by the council but nothing has been said and also received a yearly cold weather voucher from British gas! I asked why she has never mentioned it and she said after she left it for a year she was scared of getting a massive bill, silly really as she now probably faces a much much bigger one. But anyway that is the situation at present. Does anyone know what is going on and why she isn't having to top up the meter? Also what is she likely to have to repay, from looking online it seems they can charge back 6 years? Thanks for reading
  17. My 84 year old Dad lives in a flat run by a housing association. They seem to have a company who come in and service/repair the gas boiler etc. Anyway, they came Tuesday and found a gas leak. Gas was turned off. They provided him with heaters and went away. So no cooker, or hot water but at least temporary heaters. Yesterday I phoned the company who seemed to have no plan in place but promised to send someone. Someone else turned up yesterday, made a few excuses and admitted they can't fix it either. No plan is in place for further work. Am I right to expect that, after two days, they should have, at least a plan of action in place here. At the moment, it just seems that no-one is particularly interested. Like I said he has a temporary gas heater but no cooker, no hot water so he cant wash.
  18. Opened: Feb 2018 Investigation into Ovo and its compliance with its obligations under the gas and electricity supply licences READ MORE HERE: https://www.ofgem.gov.uk/publications-and-updates/investigation-ovo-and-its-compliance-its-obligations-under-gas-and-electricity-supply-licences-standard-licence-conditions-31a-and-25c-slc-0-october-2017
  19. CMA advises Liquefied Petroleum Gas customers on switching rights READ MORE HERE: https://www.gov.uk/government/news/cma-advises-liquefied-petroleum-gas-customers-on-switching-rights
  20. Blood pressure back to normal now Live in Northern Ireland under housing authority accommodation. Just had them phone me (Customer service unit) saying that my gas and electric metre need their annual safety check. Fair enough it is a legal requirement. She then started dictating to me time and date for the engineer to visit (Contractor) Between nine and four Monday to Friday. Like most people, I have to work for a living and single. After much arguing, it was decided a Saturday afternoon and that was like pulling teeth after being threatened with disconnection etc. She then said if I had no money in the Gas/Electric meters the engineer would cut me off. Can they do that?? Wish to submit a complaint about this treatment and inflexibility, any suggestions. Being an ex-trade union rep it is water off a duck back but say it was someone with mental health issues etc, totally unacceptable behaviour
  21. Hello A couple I know have for the last 4 months been rented a 3 bedroomed property. In November their energy company contacted them advising that a £13k bill had accrued since they moved in. The couple had a gas engineer look at the boiler and saw that a condemned sticker had been removed, this was prior to them moving in. The engineer tested the system and it was discovered that the system was burning gas at £35.00 per hour. After this the couple rang the letting agency and explained the situation. It took them 6 weeks to do something about this and the couple had to buy electric heaters and keep them going 24/7 has the rooms were really cold. Have they got claim for compensation against the letting agency for this? Thanks
  22. Hi, In 2016, having gone six months without a bill and having complained online to BG I signed up with Eon to replace my existing electricity supplier for my business. This was following a phone call from a rep from BG asking me to sign up with them & confirming that I did not, in fact, have a contract with them. Lo and behold my supplier, British Gas, then wrote to me to state I could not leave as there was an outstanding bill, a tactic which Eon told me they often employ. I queried this and told them all the steps I had taken to resolve the matter but got nowhere, I even paid up until the date Eon was supposed to take over whilst the dispute was ongoing. Having got nowhere, I contacted the Ombudsman, whose investigation took so long that by the end of it I had actually handed in my notice on the premises, end date 12 March 2017 The ombudsman agreed the service had been appalling and awarded me a token payment of thirty pounds to be taken off the bill but stated that despite the fact that I wanted to move to Eon who would have billed me on a cheap tariff that British Gas was entitled to bill me on their variable tariff until this was completed despite the fact this whole issue was their fault. They also advised that I send British Gas an email with final meter reading and that they would also send a copy of the picture I sent to them just to ensure British Gas closed the account correctly. In July 2017, I received a bill from BGB for my final electricity bill at my home address of 403.68 which included a 45 charge for non-payment, even though this was the first bill I had ever received following my leaving the premises in March 2017, again two hours of phone calls to BGB and an apology. Then new bill 31 July 2017 with 45.00 removed only to receive phone call / email demand that this bill is paid 01st August 2017, so once more complaint to British Gas Business very same day stating appalling service and the bill would not be paid until my complaint had been addressed. In September 2017, having heard nothing from BGB apart from an acknowledgement of my complaint received a letter from Moorcroft demanding payments, contacted their offices explained the above and sent copies of correspondence and then nothing apart from once call where I stated do not want to talk about the matter but put everything in writing as sick of wasting time on calls and matter not being resolved . Moorcroft said they would write to me, but guess what, the letter was an email requesting I call them to discuss this matter, I emailed back saying this is not a letter, write to me at my new business or home address and we can take it from there. Heard nothing until today, when a new company appears LCS, explained all of the above and they have asked for copies of the correspondence and stated that Moorcroft passed it to them. Do any of you have suggestions as to what steps I should take now, do I go back to the ombudsman, take it u with BGB senior staff or wait on LCS. All advice would be gratefully received.
  23. Hello all, Thank you for taking the time to read my post and any advice appreciated. My parents own a Chinese takeaway and live in the adjoining house next door. They moved in 17 years ago after the initial contact with British gas to inform them they have moved in (which I think I did for them as a teenager) they have not had much contact since and just paid bills as and when they arrived. Always assumed one meter for the takeaway and the residential house as they both share the same door number. In all truthfulness I think they probably knew that something wasn't quite right but with limited English without relying on others they never tried in earnest to peruse the reasons why their gas bill felt cheap. a man came to the door a couple of weeks ago and asked to see the gas meter. My father showed him to the box which is attached to the outside of the house as that's the one that's always been read by British gas. He asked for access to the box that they usually show the npower for electric but they couldn't find the key at the time and takeaway was open. The man said he would be back but wouldn't give my father a business card. All he got was a bit of paper with a mobile number and first name. I come back from holiday abroad and my father tells me about this man. I wasn't keen to ring a random mobile number on a piece of paper and my father couldn't even tell me what company he was from (I accept he may have tried to explain himself to my father but surely he should've recognised that there was a language barrier and his point may not have been communicated) I did my own investigations and we realised there was an additional meter. I rang citizens advice and M meter number helpline and concluded that the meter is not registered and must be for the takeaway only. The meter which has been registered with British gas is actually for the residential part of the property. I then called uswitch to seek some advice on getting the meter registered (as citizens advice suggested picking a supplier). They did a bit of digging for me and I've been talking to Eon about registering a shipperless supply. In the meantime my father was waiting for the gentleman to return armed with instructions to find out where he was from. He did return tonight, with a warrant. This time he had the police and all of his ID and helpfully gave my father a letter as he cut off the supply to his livelihood and took the meter away with a number to ring on Monday. I briefly got to talk to the gentleman on the phone as my parents rang me in distress. It sounded like this gentleman feels like he has made all the communication he needed to before taking the meter away. However, I've not seen any letters or correspondence from British gas. He claims to have been to the premises on numerous occasions and couldn't get access but the takeaway is not open before 5pm so if he came during regular working hours that would indeed be the case. He told me that the options were to "pay the bill tonight" or "be cut off" but we've had no additional bills and when I queried said bill on the phone to prevent being cut off he said he "hadn't worked it out yet". Having now read the only piece of written correspondence that has been left, it seems that my parents have been accused of tampering with their meter and they need to ring a phone number on Monday to settle an amount that is before reconnecting. I'm not disputing that there is a problem that needs to be rectified. However, I feel that to come and cut the supply off at 5pm on Friday night, knowing that their business can't run over the weekend and no one is around for them to seek help is quite out of order. Perhaps I should've called the mobile number first rather than seek third party advice but I honestly questioned the identity of the man who came round and wouldn't leave a business card or official letter. If the meter wasn't registered to British Gas was he allowed to take the meter? As I said I was in the process of talking to Eon to sort out the supply. I think the issue is murkied by the fact that the residential property and takeaway both share the same door number and apparently it is British Gas business which supplies the address. Thank you for taking the time to read. Haven't been able to sleep because of it. Any advice greatly appreciated.
  24. Can someone please advise. I own a gf apartment in NI the upstairs landlord wants to install a phoenix gas pipeline to their apartment up the middle of my frontage. Between my front door (only exit) and my living room window.
  25. Hello, I just wondered if anyone has any advise. I will try keep this brief 1. I own a bedsit flat (inherited from mothers estate) and my brother is named as a life renter. 2. Brother had accident 3 years ago and is now brain damaged (I am his only relative) 3. Brother needs 24 hour care so cannot live in the flat 4. I rent out the flat through an agency and use the proceeds to pay for care to help him. 5. Flat was vacant for a 3 month period last year 6. I receive a debt collector letter (in my name) to my home address for the gas/elec costs of £94 7. I immediately contact SSE directly and they advise my name was given by the letting agent, they contacted them for meter readings and resent a revised bill for £55. 8. I pay immediately and ask them to set up a direct debit going forward so this situation doesn't happen again. 9. I check my credit report and they have registered a £94 default in my name which is stated as partially satisfied. 10. I called them to advise I paid in full and they updated their records to state default is satisfied £94. 11. the amount owed was never £94 it should be £55. 12. I googled legal owner of a property which says a life renter is the legal owner but its me that has suffered this. 13. I complained to SSE who responded 10 weeks later to say they will not remove nor alter the default figures. 14. I complain to Energy ombudsman who says that they have requested SSE apologise for the delay in responding to my complaint and they have asked them to update the default balance to say £55 and not £94. does anyone know what i can do with this? I only just managed to repair my credit file and now i have this
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