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  1. can bes take over a residential property electric supply as they only do commercial electricity I need to no as been miss sold a contract please help the last few days have been hell bes utilities phoned me saying they were acting on behalf of my hopefully soon to be landlord no lease signed I have ended up in a contract some how I have been bullied and feel forced into this contract really not sure wat to do as I don't have a lease yet or permission to change the electricity supplier still they say I cant get out of it they say they are goin
  2. Well, we are looking for help and advice regarding United Utilities, our water bill is now £1,121.27 and we have been struggling to pay, i have requested a payment card so we can start paying towards the bill, however today they sent letter demanding the full amount in 30 days if we don`t pay they will start court action. Over the last few months both our wages have been reduced over £400.00 month so in reals terms we cannot pay all our bills. They have attached income form so happy to fill in and return which clearly shows we just don`t have the income or funds to pay in full. I hav
  3. 18 months ago I moved out of my parents house into my first flat (renting) I thought that I'd set up all of my payments (gas, electric, council tax etc), Today I received a letter from united utilities saying they have recently found that my address is occupied and are going to send me a water bill. I've looked over my previous statements, and yes, I didn't inform UU that I'd moved in. I know this was extremely stupid! Obviously I have to ring them and sort this out, I have the money to pay for 18 months worth of bills, but am just afraid of what to expect when I call.
  4. Enforcement Undertakings accepted from United Utilities READ MORE HERE: https://www.gov.uk/government/news/enforcement-undertakings-accepted-from-united-utilities
  5. Hello! I'm new to this forum so please be gentle! my partner and I moved into a flat almost three years ago. For the first few months we had no boiler, gas, radiators etc as the building is very old. Only electric. The landlord finally got gas installed, so we had heating. Great! Only thing is, the men who installed the gas meter seemingly did not hook us up to the supplier I had requested. ..in fact no supplier at all. Having not had a bill for several months, I contacted who I 'believed' was our supplier, to be told that we weren't on their records. A
  6. Hello, I hope I have posted this in the right place! I am utterly upset and shocked by this letter. Today I have received a letter from Northampton County Court advising that I owe £534.24 plus costs to UU. Now I do not dispute this bill at all as it is my annual 2017 - 2018 bill however my issues are as follows; - I had a zero balance with UU up until the most recent bill was issued on 1st April - The bill itself stated that I needed to pay £267.12 on 1st April and £267.12 on 1st October - I knew I wasn't able to afford the April payment so called them
  7. Taken from the BES Utilities website: This is positive news, what do we think?
  8. Sorry if I sound like a disaster movie as I seem to be on here a lot. I have had a court summons through for a credit card debt - Barclaycard £5.5k and now £6k with added charges. I have at least 10 or 11 other creditors the same but for mostly smaller amounts of around £3k. I owe about £24k altogether - it was £69k when my finances first went belly up but I've been paying off etc. I am now unemployed and will be 60 later this month so little chance of getting a job. I also have not been able to pay gas and electric and bills have mounted up to £2k. They said they would fit key m
  9. Hello. I am having issues trying to pay an outstanding water bill to United Utilities, it's a final water and wastewater bill. I received this bill a few days ago at a property I gave as a forwarding address when I moved house back in May ( this bill is for the last few months that I lived at the property ). I have contacted the number(s) on this bill and they connect to a company called Orbit which is a debt collection agency. I informed them That I wanted to deal with this bill through United utilities and not Orbit but they weren't having it. I rang Unite
  10. So, despite all of the bleating, the hype, the threats, the smooth posting on these forums and elsewhere, BES utilities have been found to be in breach of several obligations of required industry standards. This will come to no surprise to a large number of people who had dealings with this shabby company and in particular it will come as no surprise to the victims who have suffered from the unjust bullying that they have received at the hands of BES utilities and which in some cases have even destroyed their businesses and their hopes and ambitions. I see that as usual, not only as
  11. Please does anyone have any advice on this? The facts as they have been reported to me: Mr X leaves the property in 2008. Mrs X remains at the property and there is a verbal agreement that she will transfer the utility bills to her name. Mr X still legally owns the property until it is repossesed by the bank in 2010. In 2015 Mr X obtains a copy of his Equifax credit report and discovers that United Utilities have registered a default dated March 2015. Unitied Utilities will not remove the default as they say Mr X did not notify them he had moved/was no longer
  12. Good Morning all, My partner received an official 4 page court letter from United Utilities today. We usually pay monthly, and have missed the last 3 payments. We have had trouble accessing the online account to set things up from there - however it displayed an old address. We had intentions of ringing up and setting the DD up but it was forgotten about. We have received no reminder letters, or any 3rd part debt collector letters in the meantime - if we had, we'd have setup and paid up - as it's only a small amount. The Form we have received says Claim Form, and we can res
  13. Hi I was wondering if anyone can help. An OAP became very sick, was hospitalised and is recovering further in a nursing home. This has been over three months. Is she entitled to a water rates discount since she is not on a metre but her property has been empty and I can vouch that no water has been used. She has records that she has been in hospital and living at the nursing home. She lives alone. She was advised that because she can not prove that no water has been used they wont discount her. But it didn't sound right to me. Thanks
  14. Hi All, I need some help. I have received a claim form in my name from UU. I have acknowledged via MCOL but I have been away and not been able to get some traction on this. PoC is laid out below but here is a brief summary of the situation. Water Bill and some others in my home were transferred into my wife's name whilst I handled others. It appear this was not effected at UU despite them confirming this at the time. Wife tells me no bills have been sent to her and I just assumed it was being paid. Now out of the blue a claim in my name. Rang UU to discuss and possibly come to an agr
  15. Hi, On the 13th May I received a payment reminder from United Utilities. The bill was dated on the 24/04/15 and strangely arrived on the 13/05/15. I double checked to see if I misplaced the first bill and it appears I have not received no bills from United Utilities since my last payment in January. I did not think much so I paid the full amount online. Today I receive another letter from United Utilities legal department demanding that I pay £157 which is double the amount what they were initially asking. I never have issues paying on time, I am very angered by the late arriv
  16. Hello friends, First post so please excuse my very minor knowledge in the matter I need help/advice with. Lat week a bailiff from Crewe county court knocked on my door stating he had a warrant from the court regarding a ccj issued on behalf of United utilities water plc, I said I had no knowledge of the issue and he left, he left a mesage on my answer machine the following day asking me to call him. After reading information from various sites I decided not to call (unsure how I should have proceeded or what I would say) I came home last night and a letter had bee
  17. Will try and keep this short, I owed United utilities £500 for water which they sent to scottcall. I worked with them (regret that now) and set up a £50 a month plan. I made the first payment via standing order so I didn't give them my details, it never arrived on my account. I loaded with UU who said they had resolved it and I had paid it wrong so scottcall kept it in a holding account. I have proof I sent it where they told me. I've kicked up a fuss been verbally abused by scottcall threatening to call at my house, so I inf
  18. We have recently taken over a commercial property who were supplied electricity through BES. After lots of hard work we've finally managed to change the electric supplier to EDF. Much better contract and much less money. BES want to charge us for the period between taking over the tenancy and today. The rates they have stipulated are a £1.50 standing charge per day, and a rate of 22p per KWA usage. Are the above rates fixed? Is there any way we can object and get a lower tariff? Seems harsh that we never entered a contract with BES, yet they are able to charge us these ridiculou
  19. Because I know that BES utilities is very keep to show how customer-facing and transparent they are, it would be very helpful if they would explain what is meant by a "deemed" contract and what the source if this phenomenon is. Thank you.
  20. Hi My father in law died in FEb this year, he was in a care home with his wife who has alzeimers from September 2013, They have a house that no one lives in, however nothing can be done with this as we are waiting to find out if the house has to be sold to pay for his wifes care home fees. I check the mail regulary and we kept getting letters from a dect collection agency over the water rates, I phoned them and informed them that he had died (the letters were always addressed to him), they told me they would update sytem, Today I have received a county court c
  21. Hi All, Hopefully I am in the right forum, apologies if not. Can anyone give me advice? I am about to buy a repossession, offer accepted, legal team on the case etc. I want to check the utilities BEFORE I complete. The Estate Agent has no information about the utilities, but they are taped off and the system drained. Can I get it all working to get a Gas/Electricity/Water person to check the systems are all OK BEFORE I move in? I am have a damp specialist visit to see how much the damp/condensation will cost to remedy (Top floor flat), but how do I get water gas electr
  22. Good Afternoon, I have received a County Court Summons from United Utilities Water for claim for unpaid bills for water used etc. I live in a rented apartment and water is supplied through a meter. I first became concerned in 2012 when I received a bill for water use that seemed particularly high (for one person living alone). After some investigation and telephone call with United Utilities, I discovered that the water meters at this building are connected incorrectly and the meter registered to my apartment is NOT connected to my apartment. I have established this by turning
  23. I have just recently checked my Equifax report to check that all is well and United Utilities is now showing the last five months status. I am up to date with my water bill but this account was opened in July 2000 and I have never signed a credit agreement with them or given them my date of birth
  24. Hi, I've recently obtained a full credit report and discovered that Bournemouth & West Hants Water managed to get a CCJ against me for my tenants bill without my knowledge by serving a summons to an address that I no longer live at. I have disputed the debt with them and they say that if I had informed them that the tenant had moved in within x days, then they would not hold me liable however they appear to have lost the letter. Is this indemnity a legal right? or is this just something in the water company's Ts&Cs? As the water company had 2 letters (I have copies, but
  25. Hi I normally post on the site with my own problems but I'm emailing for my sister. she got into arrears with united utilities for water rates to the sum of 2k. She buried her head and in Dec also ignored a court summons. All this is in her husbands name who until this week had no idea about any of it. Last Fri a high court bailiff turned up at her house from Marsden demanding full payment or to sieze goods. After discussions he said if she could make a payment of 1k he was sure they could come to an arrangement for the balance. She borrowed the money of
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