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Found 109 results

  1. Hi, Just after some advice regarding parking on my local road. A business operates on my road, it is generally a quiet road with about 15 terraced houses on each side. During opening hours of the business the customers literally use both sides of the road to park leaving very little space for residents who live on the road to park their cars. It has causes so much traffic on the road and stress to the residents. I have spoken with the council and they have said there is nothing they can do. Does anyone have any experience in dealing with this kind of issue?
  2. Closed my claim for HB, the LA have said there is an overpayment of circa £200, no real issues, but due to the attitude of the debt recovery department and the arrogance of one individual I set up a S/O for £1 a week. They're now demanding I fill in and return their I&E form, can l just confirm that l have no obligation to complete this? They're basically saying they will only accept £50 a month minimum.. I just laugh and say they'll be lucky!
  3. Hi wonder if I could ask for some advice from anyone who has undergone a similiar situation. I have received a letter from my local job centre advising me that I have to go for an interview with them to discuss some changes that may affect my benefits payments. I claim HB ESA Support Group and PIP. I called and spoke to person on the letter who told me that they have had anonymous report that I am working which is not correct. I am pretty sure I know who this person is as I provided support for seriously mentally unstable person in my road last year in terms of helping them with forms, appointments and in dealing with their multiple suicide attempts. Following their behavior becoming uncontrollable and indeed dangerous in April I told them I could no longer be involved. Since then they have hacked my Facebook account and posted derogatory information and called several organisations with allegations. I involved the Police following the hacking of my facebook account and subsequent phone calls. I am very concerned and also confused as the letter says that you must come to office with various pieces of ID. I have not worked for about 10 years as have severe physical impairment and depression. I also live alone and have no dependents. The letter does not say under caution although I have been told that all interviews are conducted under caution automatically. I am very upset as have done nothing wrong and yet am being treated like a criminal just on say so of this anonymous person. Any advice would be much appreciated. Thank you
  4. Hi I'm posting this on behalf of a friend who is at the end of her tether regarding the treatment she is receiving from the local Council. Long story short, she has been placed in temporary accomodation along with her 5 kids aged 2-14, having had to leave the emergency accomodation she was put in after her senile old father threw her and the kids out on the street one night. The house has the bog standard set up of front door, back door from lounge to the garden and a side door. She has only been given keys to the front door meaning she has very difficult access to the garden, but what worries her most is if there was a fire or they had to get out the property quickly the only way out is the front door which wouldn't be much use if that was blocked by a fire. She spoke to a woman at the council this morning who in a nutshell said "oh well we try not to give keys out to the back doors you'll just have to manage and if you had to escape you'd just have to try and get out the window instead"!!!! Surely this can't be right? If she's paying rent to stay in a property surely she has the right to access and exit it through all it doors? Any advice appreciated as they talk to her as though she's some kind of ****** chavvy single Mum which she's far from being. Thanks
  5. Guys, I won a Mk4 Golf Gti with 8 months MOT on Ebay for the princely sum of £50 last year. At MOT renewal I booked it into a local garage who failed it on corroded brake pipes and a few other things coming to a grand total of £600. Now I like the car, it's never let me down so I agreed to have the work done. Next day, garage rings to say they've lowered the petrol tank and found further problems with the brake flexible hoses and it would need a new rear caliper because they'd broken the bleed nipple on the old one, price now £950! Needless to say I wasn't going to pay that amount so now we're at a loggerheads where the car is sat in his compound undriveable so I cant even pay him the original £600 and take it away to repair it myself. Any ideas please on how I should proceed with this matter?
  6. Hi there - hope somebody may be able to help? It is in relation to the Local Government Ombudsmen - Decision Review? Following a complaint to my local authority, which dragged on for approx 16 months at Stage 1 and they refused to allow me to access my rights to progress to Stage 2 of the Statutory Complaints Procedure, I referred the matter to the LGO. Long story short, I was not happy with the LGO decision in finding no fault in the Council's actions. I then used the 'LGO DECISION REVIEW PROCESS' to voice the fact I was not happy with this decision and that it was unfair and there had been bias used against me etc. This did not result in any change of decision, the original LGO decision stood and I am told I have no further rights to challenge the LGO decision/ you only have one shot at requesting a review of the decision? I am trying to find out if this is the end of the road for challenging their decision, or is there any other route I can take for this decision to be properly investigated and the merits of their decision scrutinised? This seems so unfair as my complaint still unresolved and I now have no faith in a 'flawed statutory complaints procedure' if it does not live up to what it claims to do? Any advice would be greatly appreciated............many thanks
  7. A local authority own a house adjoining mine and they had to carry out major structural work to their property. I was subsequently forced to move my tenant out to temporary accommodation for 3 months. I was in the process of putting on a new roof to my property. I then had to put on a temporary roof covering because it was agreed with the authority that there was no point putting on the new roof as they had to demolish and rebuild the adjoining party wall which was above my roof. It took the local council 21 months to sort their issues out from start finish. I wish to recover all my costs which amount to several thousand pounds. The temporary roof covering turned out to not be temporary at all plus we had loss of rents. Due to all the councils delays we incurred alot of hours travelling to the property for meetings where sometimes no one turned up. I really would be grateful if there is anyone who could help me . The stress for my tenant and myself has been awful. Thank you.
  8. I just received a Local authority PCN, which correctly lists the make of my vehicle but incorrectly lists the model of my vehicle. Is the PCN therefore invalid? Thanks
  9. This very recent Local Government Ombudsman's decision (released 10 days ago) is another one of importance. In this particular case, a motorist had incurred a penalty charge notice from London Borough of Haringey for wrongful parking. As the contravention was for parking as opposed to a CCTV contravention, she received a Penalty Charge Notice on her car advising that the charge was £130 but if she made payment within 14 days, she would be entitled to a 50% discount bringing the penalty down to £65. She told the council that she could not pay and offered to clear the debt over a 15 month period at £5 per month; the Council refused but offered here a further 14 days to pay at the reduced rate. She refused to pay. A warrant of control has been issued and passed to bailiffs to enforce and the debt has risen from £65 to £513 (to include bailiff fees of £310). PS: Please see the next post for a copy of the decision.
  10. Blood pressure back to normal now Live in Northern Ireland under housing authority accommodation. Just had them phone me (Customer service unit) saying that my gas and electric metre need their annual safety check. Fair enough it is a legal requirement. She then started dictating to me time and date for the engineer to visit (Contractor) Between nine and four Monday to Friday. Like most people, I have to work for a living and single. After much arguing, it was decided a Saturday afternoon and that was like pulling teeth after being threatened with disconnection etc. She then said if I had no money in the Gas/Electric meters the engineer would cut me off. Can they do that?? Wish to submit a complaint about this treatment and inflexibility, any suggestions. Being an ex-trade union rep it is water off a duck back but say it was someone with mental health issues etc, totally unacceptable behaviour
  11. Can some one please advice ? I have just got a letter from a debt company stating I didn't fill in a n56 form ? of which I haven't seen and now they are sending it to my local court bailiffs to serve me with a n61 attachment of earnings order what do I need to do ? can I set up weekly or monthly payments ? Regards Markez
  12. The following is a copy of a very recent decision from the Local Government Ombudsman. This particular decision is a vitally important one as it refers to the correct procedure that should be followed if an individual has had his goods taken to settle another person's debt. In almost all cases, the goods in question would be a motor vehicle. PS: As the decision is very lengthly, I have split it into two separate posts. London Borough of Ealing (15 016 609) Summary: The Council’s enforcement agents were not at fault when they seized Mr X’s car to recover an outstanding penalty charge. But they failed to advise Mr X of his right to make a claim under the Civil Procedure Rules. The Council has agreed to take the steps recommended to remedy the injustice caused. The complaint The complainant, whom I shall call Mr X, complains that enforcement agents acting for the Council removed and eventually sold his car to pay for a debt which related to the previous owner. Mr X says he provided the Council and enforcement agents with proof he had bought the car in good faith but they did not accept it. Mr X would like the cost of the car refunded. He would also like the Council to reimburse him for the cost of possessions he lost when the enforcement agents seized the car and the hire car costs he has since incurred. The History The car referred to in this complaint was formerly owned by Mr Z – who previously lived at the same address as Mr X. The Council issued a Penalty Charge Notice (PCN) to Mr Z. When Mr Z did not respond to the PCN, the Council obtained a court order which allowed its enforcement agents to recover the money owed. On 10 September 2016 the enforcement agents issued Mr Z with a Notice of Enforcement (NOE). This told him that enforcement action had started and gave him 14 days to settle the balance or agree a payment plan. Schedule 12 of the Tribunals, Courts and Enforcement Act 2007 (“the Act”) says that once enforcement agents issues an NOE, the goods of a debtor are “bound”. This means the debtor cannot sell them or give them away. But Schedule 12 of the Act says that if a person buys goods from a debtor which were bound, they can keep them if they can show they obtained the goods: in good faith;for valuable consideration (normally money but can be something else of value); andwithout knowing the belongings were bound. Mr Z did not respond to the NOE and on 28 September 2016 enforcement agents visited his home address. The car was parked outside his home address and the enforcement agents took control of the car. When enforcement agents take control of goods they are deciding which goods they can sell to meet the person’s debt. Once an enforcement agent takes control of goods they are known as “controlled goods”. Enforcement agents will not always remove controlled goods straight away. The enforcement agents posted an inventory to Mr Z’s home which said the car was now controlled goods. They also affixed a notice to the car. To stop the enforcement agents removing the car Mr Z needed to pay the outstanding debt. Mr Z did not respond and the enforcement agents returned to his home on 03 November 2015. They clamped the car and posted a letter to Mr Z asking him to make contact and settle the debt or they would remove the car. On 03 November 2015 Mr X emailed the enforcement agent. Mr X said he bought the car on 20 September 2015. Mr X provided a copy of a handwritten receipt for £3000 and a copy of the “New keeper’s details” section from the car’s V5C (its registration document). When someone buys a car they keep this section and the seller sends the rest of the V5C to the Driver and Vehicle Licensing Agency (DVLA). The DVLA then issues a new V5C. Mr X also supplied an email confirmation from the DVLA which showed they had been notified using its online service that he was the registered keeper of the vehicle. The DVLA’s online service is relatively new. On 05 November 2015 the enforcement agents visited Mr Z’s home address and removed the car. The enforcement agents had not heard from Mr Z and they did not consider Mr X to have provided sufficient evidence he had bought the car. Mr X emailed the enforcement agents on the same day. He explained he had paid £3000 for the car on 20 September and had already spent £1100 on maintenance. Mr X gave them two days notice and said he would then be seeking legal advice. On 09 November 2016 the enforcement agents emailed Mr X. They set out the events to date and said that “The evidence you have provided to date is a handwritten receipt on a page out of a diary and the new keeper supplement for the logbook. Neither of these documents prove ownership of the vehicle.” The enforcement agents did not make reference to the email from the DVLA Mr X supplied. The enforcement agents also said “We notice the vehicle has remaining [sic] untaxed since 20/09/05, it is illegal to keep an untaxed car on a public highway.” The enforcement agents concluded by saying “we are satisfied that all you have done is changed the registered keeper with the DVLA to avoid seizure of the vehicle...As you live at the same address as Mr Z we strongly suggest you decide between you who will be setting the balance as the vehicle will be released to auction on 19 November 2015.” Mr X replied on the same day and said he had “instructed [his] solicitors to take this matter further.” On 19 November 2015 the enforcement agents emailed Mr X and explained they would sell the car at auction unless they received payment. They did not receive payment and the car was sold. In January 2016 Mr X complained to the Ombudsman. Because the Council had not considered Mr X’s concerns through its formal complaints process the Ombudsman asked it to do this. The Council provided formal responses to Mr X as follows: The Council was therefore satisfied the car was transferred while a warrant was held against it. If the car had been transferred at the beginning of September then the DVLA would have issued a V5C earlier than the beginning of December. If Mr X remained unhappy he could complain to the Ombudsman. Was there fault causing injustice? The Ombudsman is not an appeal body and does not retake decisions which were properly made by a Council (or parties acting on its behalf). The Ombudsman’s role is limited to checking if there was any fault in the way a council made a decision. If there was no fault or flaw, the Ombudsman may not, by law, intervene in the judgment reached by a Council. This is the case even where the Ombudsman may have given different weight to a piece of evidence or reached a different decision on the same facts. I do not consider the Council’s enforcement agents were at fault when they seized the car Mr X says he bought from Mr Z. This is because of the following: Mr X says he bought the car on 20 September 2015. This was after the enforcement agents issued the NOE and when the car became “bound”. The enforcement agents took control of the car on 28 September 2015 but Mr X did not contact them until 03 November 2015 when they clamped the car. Mr X showed the enforcement agents an undated handwritten receipt and an undated “change of keeper” section from the V5C. Mr X says he bought the car in good faith, for valuable consideration, and without knowing it was bound goods. Mr X also sent the enforcement agents an email from the DVLA showing he had told them he was now the registered keeper. I note the enforcement agents did not directly refer to this in their email dated 09 November 2015 – they simply mentioned the undated documents. But they did also say “we are satisfied that all you have done is changed the registered keeper with the DVLA to avoid seizure of the vehicle.” They also noted the vehicle was not taxed from 20 September 2015. A vehicle’s tax is automatically cancelled when the DVLA’s online system is used to register a change of keeper. I am therefore satisfied the enforcement agents did take into account all of the information provided by Mr X. But they did not consider Mr X to have provided enough supporting evidence that his purchase of the car was genuine. This was a decision they were entitled to take and meant they were entitled to seize the car. I also note that: Mr X did not provide the enforcement agents with any proof of insurance from 20 September 2015. Arranging insurance is normally the first thing a person does when they buy a new car. I asked Mr X about this and he said his insurance company needed a copy of the V5C before they could insure it. This is not normal practice. Mr X did not provide the enforcement agents with any evidence he had withdrawn money from the bank to pay for the car. As part of my investigation I asked Mr X about this. He said he borrowed the money from his brother and repaid it instalments. In response to my enquiries Mr X told me he sent the Council a revised V5C in late October / early November. The Council did not return it and so Mr X had to apply for a duplicate – this is why the V5C he has was issued in December. Mr X cannot provide proof he sent the V5C in late October / early November and the Council says it has no record of receiving the document. It is not possible for the Ombudsman to establish exactly what happened. Mr Z did not provide any evidence in support of Mr X’s case. Mr X sent me bank statements for October, November and December 2015. These show payments to the DVLA each month with a reference number which matches the car’s registration number. Mr X says these payments were for the car’s vehicle tax. But there is no evidence Mr X showed this evidence to the enforcement agents. For the reasons set out above I cannot uphold this part of Mr X’s complaint. This decision should not be seen as setting any precedent about what constitutes evidence of ownership. Each case should be considered based on the evidence provided and the particular circumstances of the case.
  13. Hi, Received a ticket today from a mobile camera car , I hold a blue badge and a motorbility vehicle was waiting for less than a minute for another car to pull away from double yellow's so I could park to take my disabled child into school, The back of my car was on ZigZag lines and was issued a ticket for stopping in a restricted area. I didn't get out of the car was waiting for someone to pull out , I suspect this will make no difference just after any advice here if I have a case to fight. Pic 1 Shows my car waiting brake light's are on. Pic 2 is from the air as the Zigags don't run all the way along this side of the road. Any advice very welcome Thanks In Advance. From Above.bmp GetImage (1).bmp
  14. In the main area of the forum a few days ago, a debate took place regarding a question from a member of the public regarding a letter that he has received from a firm of bailiffs in relation to a Liability Order granted 6 years earlier. The OP wanted to know whether the Liability Order was statute barred (which it is not). Another poster advised that a complaint to the Local Government Ombudsman should be considered and that the LGO may likely make a finding of 'maladministration'. The following two LGO decisions would indicate that a complaint to the LGO would not amount to 'maladministration'. and furthermore that a Liability Order is not covered by the Limitations Act.
  15. Hello September 2016 I visited our local hospital purchased a ticket and left before the ticket expired. . Although this was after my dads death I parked in the same place i had done loads of times whilst visiting my father who was in and out due to this illness until he succumbed to the disease. This was 08/09/2016 whilst visiting the fracture clinic on the 25/11/2016 I received a parking charge notice saying I had parked on private land without appropriate permit/authorisation. Luckily I had left the ticket in my door though it was two months after scanned it and sent them via email. Received a reply that stated I owed the money (£70) which didn't acknowledge the ticket just stating I owed the money. I have to admit i didn't pay much attention to the dates as I really believed their had been a mistake and the pay machine hadn't worked together with the cameras so I cant be exact on the replies to parking eye, though most were emails. After some correspondence tennis I appealed to POPLA as they instructed me i could do, then heard nothing for months and months then a letter came through saying the £70 was still outstanding. I contacted them to restate their must be a mistake I had bought a ticket (attached the image of the ticket showing had paid for the time they stated) appealed to POPLA as they had told me to do and heard nothing for six months so presumed the matter had been finalised. They said they had written to me and told me my appeal was rejected (which they never did) and I informed them this did not happen. Eventually two letters came through the post recently one was a parking charge notice, the other an appeal determination. Funny thing is the parking charge notice is dated the same day as the appeal rejection letter 25/11/2016. these were followed by a letter from EQUITA with the usual threats. I looking to resolve this matter but it appears parking eye are not willing to do so, what are thoughts on how to resolve this? Thanks
  16. Recently i applied to the exceptional hardship fund for funding towards my CT liability, this as in previous years was awarded due to my financial situation, the award was for 50% of the amount that was left after all other discounts deducted and was for the period from 1st April to September 30th they 1st sent me a demand for an instalment that would have been due for April , I contacted the council and explained I should have received a revised ct bill for the other remaining 50% , they said they would get it sorted out Then today i receive a revised CT bill but they have reduced the instalments instead and are expecting me to pay the first one next month, (they don't have a hope in hell) i have an award letter that says that my liability has been paid for 6 months, therefore, i should not be expected to pay anything until October That is assuming that i do not apply again for another award just before then, and it isn't granted But in the past few years, i have had 100% paid, (council only awards for a max period of 6 mths awarded For each successful application ) Only having £73.10 to live off each week and a load of debt people in my situation shouldn't be subjected to pay CT at all yet another of the nasty parties cuts that caused this with their fake austerity claims
  17. Hi, I am looking for any help in this situation my wife finds herself in please. First my wife has worked for a local authority for nearly 38yrs, part of this period she was not included in the pension fund due to her working part time therefore she does not qualify under the 85 year rule, she is 58yrs. Last year my wife fell at work breaking her femur requiring a rod implant then she fell in hospital (I know), this time she broke wrist badly requiring an op and manipulation. She has been of work for a year and as cook in a unit will not be able work there for a long time if ever. She applied for ill health retirement at any level as this would be more than the reduced early retirement she would be entitled to. I have had to retire due to health issues and income is very tight. My wife was put through the Occupational Health system and it appears that these registered doctors will not sign of anyone(this is one of my queries has anyone been successful?), she did appeal no success. I have looked at these rules and it appears though it is helpful for a occ. hlth. doctor to sign agreement it is not required as the final decision should be with the Authority and Human Resources, but the Authorities use this lack of signature to consent to any retirement. Union, tried them they say appeal but in my opinion they have been destroyed and struggle to exsist. I would like to know if any has been successful in getting ill health retirement and has anyone any appeal. Many thanks
  18. Hi all. A long story cut short - over the last few years I have never enjoyed picking up medication from our local Doctors surgery, which is a small branch of a bigger surgery, because of the awful service that you have to put up with - very slow service, pills almost always being mislaid or sometimes not being able to be found with a request to 'come back later'. I finally had enough last September when a I was waiting for over ten minutes for an employee to find my pills when I was in a rush as I had a busy day ahead of me, I phoned the main surgery to question why this was always happening and spoke to someone (let's call her 'J') in the position to deal with complaints. She advised that to make 'the board' aware of any issues, she needs to receive the complaint in writing. I explained that I was recovering from concussion and that my concentration levels were quite poor and asked her to pass on my concerns to them. She said again how if I was serious then she would need it in writing. I asked what would happen if she didn't receive it and she said that she would deal with it informally and I got the distinct impression that she was trying very hard to persuade me not to put it in writing and that she wouldn't deal with it. This did the trick and I never got around to completing the letter and ever since then I've always thought what an effective filtering system it is because rarely do people actually sit down to write letters these days. Unfortunately, due to the effects of the concussion and other issues, I never did complete the letter of complaint. During December I attempted to make contact with her manager (let's call her 'S') because I felt frustrated that J had effectively stopped my complaint from being passed on and still the local surgery was awful (I was in a line of people who were all saying similar things to "It's always like this"). Getting hold of her manager was extraordinarily difficult with various promises of a call back never materialising. Finally last week I rang the surgery and asked the receptionist to get S to call me back as I would like to complain about how 'J' dealt with my verbal complaint. Finally S left a voice message saying how she had heard that I wanted to speak to both her and 'J', which I found a little odd. Just now, I finally got to speak to 'S' on the phone. She explained that 'J' was listening in to the call. I asked for a meeting next week. S said that next week was not possible but whenever the meeting does take place then J will be present. I stated how I believed that being as part of my complaint was about J then this would make things quite awkward and uncomfortable for myself. S insisted that J would have to be present so that they would both hear what I had to say. S did press me for what my complaint was about and I explained that if she were to look at J's notes (that J promised me she took at the time) then she would know exactly what this was about (at this point I was suspecting that J never did take notes on my complaint and just let the matter slide) Although I persevered with getting a meeting with S in two weeks' time, she again insisted that J be present. My question is, is it the norm when making a complaint about someone that they be there whilst you are making the complaint? If it is, then so be it, but I am curious. *Sorry for the length of this, I guess I didn't cut it short after all.
  19. The following LGO decision (which was only released this week) is a vitally important one as it deals with a number of misconceptions and inaccurate advice regarding bailiff enforcement. For instance, this decision addresses the following misconceptions:
  20. This is another recent decision from the Local Government Ombudsman. This particular case addresses the common subject of single parents and whether or not they may be considered 'vulnerable' for the purposes of bailiff enforcement. There have been a couple of Ombudsman's decisions regarding 'vulnerability' and as in this particular case, the LGO confirm that it is for the debtor to provide evidence as to how their 'vulnerability' affects their ability to pay or deal with the debt. LGO Decision: North Hertfordshire District Council Miss X complains the Council has used bailiffs to try and collect a disputed council tax debt, even though she is vulnerable. The Ombudsman will not investigate the complaint as she has not seen any evidence of fault in the Council’s actions. The complaint 1 The complainant, who I shall call Miss X, complains via her MP that the Council has used bailiffs to try and recover a disputed council tax debt, despite her telling the bailiffs she is a vulnerable person. Back to top How I considered this complaint 4 I have considered Miss X’s complaint to us, the information her MP sent and the Council’s to Miss X’s complaint to it. Miss X has had the opportunity to comment, via her MP, on an earlier version of my final view. What I found 5 In 2010 the Magistrates’ Court granted the Council a liability order for a council tax debt it said Miss X owed. The Council passed the debt to its bailiffs in the same year. 6 Miss X disputed the debt, saying she should have received council tax benefit. The Council said she had made claim for backdated council tax benefit, but this was refused as it was outside the time limit for backdating benefit. 7 I note the points above as background, but I am not looking at why Miss X owes the debt as any complaint about her liability is be late, and the Ombudsman has previously considered a complaint about Miss X’s benefits. 8 In spring Miss X sent the bailiffs a ‘‘cease and desist’ notice saying as a single parent with a seven year old daughter she was a vulnerable person and the bailiffs should not be taking action to recover the debt. 9 The bailiffs wrote to Miss X asking for further information so they could assess her situation and decide how it affected her ability to pay. As Miss X did not send the information the bailiffs visited her twice later in the year. Miss X then complained to the Council about this. 10 In 2014 the Government issued National Guidance for Enforcement Agents. Paragraph 77 says - “Some groups who might be vulnerable are listed below. However, this list is not exhaustive. Care should be taken to assess each situation on a case by case basis.” 11 One of the groups listed who might be vulnerable are single parent families. 12 The Guidance is clear that if a debtor falls into the list the bailiffs must assess the individual case to see if they should take extra care in recovering the debt. Just because a debtor is a single parent does not, of itself, mean they are vulnerable. 13 The bailiff’s asked Miss X for more details of why she was vulnerable; she did not provide any information. So I cannot say the bailiffs were wrong to continue their recovery action. 14 I will not investigate Miss X’s complaint about the Council using bailiffs to recover a debt from a vulnerable person. Miss X did not send any other information to support her claim and the Council and bailiffs were not at fault to continue recovery action. http://www.lgo.org.uk/decisions/benefits-and-tax/other/16-010-888
  21. Hi, I received a letter last week for a ' Local Compliance Telephone Interview'. The call will take place in just over 2 weeks. The letter says the telephone interview has been arranged because your circumstances may have changed and we need to ensure your payments are correct. On the back it says i need my bank statements at hand and any savings or pensions (which i don't have!). I rang the women who will be doing the interview to change my mobile number as it was wrong, i asked her what the interview was for as i had never heard of it. She said "its just to check your getting / on the correct benefits." Since googling i have seen so many stories of the LCO being part of the fraud team, i haven't commited any fraud but its still worrying me as to why I have this interview! I have had an issue with housing benefit that i have been overpaid (roughly £135) which isn't my fault it was my housing associations fault, could it be to do with this? It is sorted now though i went to sort it out last week. I also rang income support to tell them about a part time course i will be doing and i asked what a local compliance interview was and he said its the fraud team!! Sorry for rambling on. Any advice to put my mind at ease would be great, seen as i have to wait just over 2 week!!! Thankyou.
  22. Not sure if this is the correct section to post,so mods,please move it if necessary. What chance has my wife of suing our local council for causing her stress?? My wife and I own a flat that we have put up for sale.It is empty and ready to move into,having just been decorated and carpeted throughout. We have had over 15 viewers since mid january,but all have said that although the flat is nicely presented,the upstairs flat puts them off buying ours. The flat above ours has 3 smashed windows at the front,and 2 smashed windows at the back.There is also a pile of discarded furniture on the balcony.the tenant is known to the council and police for drug dealing.The windows have probably been smashed by dealers that the tenant owes money to. I contacted the council around mid february over my concerns to the flat, and how it blights the neighbouhood, and has turned away potential buyers for our flat.They promised that the furniture would be removed by last week,but by yesterday,it was still there.They also promised thta the smashed windows would be replaced.Again,as of yesterday,the smashed windows are still in. I rang my estate agent yesterday and asked why he thinks the flat isn't selling.His reply,was that although the viewers like the flat,the state of the flat above has put them off, causing them to think it is a rough area,and giving them cause for concern.He said there were 2 recent viewers who took 1 look above my flat and walked away without even stepping foot inside my flat.He is going to email me his findings, and will see if any of the viewers would be willing to make a statement sharing their reason why they didn't want to purchase the flat. All this has caused my wife stress and sleepless nights,and financial hardship as we are having to pay full council tax each month, as well as water rates and electricity bills each month.My wife is having to visit her G.P. next week to increase the medication that she is already on. Our flat is the cheapest for sale in a 10 mile radius,yet other more expensive flats within our vicinity are selling. my question is:- Does my wife have a good enough case,(especially with documentary evidence of why the flat hasn't sold),to sue the local council for neglect to their property, failure to carry out repairs,and causing my wife stress/sleepless nights?? Incidentally,when I was on the phone to my estate agent,I was in the communal car park where my flat is, and several council workers were there repairing broken fences and trimming lawns.The housing officer and manageress were also there, heard my conversation, and when I had finished, spoke to me saying that they are on top of it, but they aren't,because nothing has been done.They can't even gain access to the balcony because the tenant has barricaded the door from the inside. Any help would be greatly appreciated.Both my wife and I are at our wits end.
  23. Hi All, If this is not the right place could someone kindly move it or advise a better place? I moved to a Rural Village with my wife 2 years ago to be closer to her family so I could get some help and support looking after her. A month after I moved in First cut the bus service and then two months later all her family moved out(over an hours drive away) leaving us stuck in this horrible little village. Neither of us can drive nor can we afford a car. We have tried everything to get out, private rent, medical re-banding etc etc and been given the finger at every turn. Our only hope is getting a swap. This is a very small chance as apparently everyone round here knows how horrible this village is and won't live here. We have now found out from the housing association that in order to swap(over a year after we joined the register) that the other tenant must have a local connection as per the village plan(these houses were built two years ago specifically for people with a connection to the village). I have read the plan and nowhere does it state that swaps are to be enforced only new allocations, I have spoken to housing and planning at the local council and they have stated that swaps will be enforced. Any help here? Where can I go? A swap is the only chance we have of leaving and if I ever find anyone who actually wants to live here I cant have any barriers in the way. Thanks
  24. Hi. A family member would like to know of how to find a good local(ish) employment lawyer to speak to about an employment issue. He is not in a union. Also, a good idea of cost for some initial advice would be good? Thank you in advance.
  25. The Local Government Ombudsman's office has just released the following decision. Re: London Borough of Haringey. The complaint 1. The complainant, who I shall call Ms A, complains the Council allowed her to make payment towards an outstanding Penalty Charge Notice (PCN) although it had passed the matter to its enforcement agents (bailiffs), incurring additional costs. What I found 4 The Council issued Ms A a PCN for a parking contravention on 29 September 2015. Ms A did not pay or make formal representations against the PCN so the Council pursued the debt against her. It issued a warrant of execution and passed the debt to its bailiffs to enforce on 16 June 2016. 5. Ms A made a payment of £97 for the PCN using the Council’s online system on 23 June 2016. However by this point the Council had already passed the case to its bailiffs, incurring further costs. Ms A says she paid the fine so bailiff action should cease. However, the Council says she is still liable for the bailiff fees. Ms A says the Council should not have allowed her to make a payment online when the case was with its bailiffs. The Council confirmed it passed the debt onto the enforcement agency on 13 June because it had not received payment and sent a Notice of Enforcement on 16 June. 6. Ms A complained to the Council that she had not received the statutory notices the Council says it sent. The Council confirmed it sent the notices to the registered keepers address. These included the Notice to Owner, the Charge Certificate and the Order of Recovery. Each notice summarised the amount due at each stage. The Council said Royal Mail did not return the letters as undelivered so considered them served. The Council included copies of the notices it sent to Ms A in its response to her complaint. 7. A motorist may make part-payment towards a PCN debt and there was no reason for the Council to refuse Ms A’s payment made on 23 June 2016. Ms A sought to challenge the Council’s action but was unsuccessful, and the Council is therefore entitled to pursue the debt against her, including by passing the case to its bailiffs. Ms A made payment only after the case had been referred to bailiffs and the Ombudsman cannot therefore say she is not liable for the bailiff’s fees. The Council’s acceptance of Ms A’s payment has also not caused Ms A an injustice as it has been put towards the cost of the PCN and bailiff’s fees incurred to pursue it. http://www.lgo.org.uk/decisions/transport-and-highways/parking-and-other-penalties/16-008-073
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