I'm new to this forum so please be gentle!
my partner and I moved into a flat almost three years ago.
For the first few months we had no boiler, gas, radiators etc as the building is very old. Only electric.
The landlord finally got gas installed, so we had heating. Great!
Only thing is, the men who installed the gas meter seemingly did not hook us up to the supplier I had requested.
..in fact no supplier at all.
Having not had a bill for several months,
I contacted who I 'believed' was our supplier,
to be told that we weren't on their records.