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Found 7 results

  1. Opened: Feb 2018 Investigation into Ovo and its compliance with its obligations under the gas and electricity supply licences READ MORE HERE: https://www.ofgem.gov.uk/publications-and-updates/investigation-ovo-and-its-compliance-its-obligations-under-gas-and-electricity-supply-licences-standard-licence-conditions-31a-and-25c-slc-0-october-2017
  2. Hi all, Hoping someone could give me some advice. I'm with OVO Energy, have been since August 2016. My tariff was £45 a month dual fuel, 2 bed semi detached house. I live with 1 other person. I cancelled my direct debit in October and made a manual payment. I couldn't set my direct debit back up on the website so I left it and made a couple of small payments here and there, intending to set it back up again. I had two statements from them, one in Nov for £32.24 and one in Dec for £31.43. A man came to read the meters a week or so ago. On my online account it says that I gave th
  3. I switched to OVO Energy around 3 months ago and gave them the reading at the time. I kept forgetting to give a meter reading so they used their own estimates based on a 1 bedroom flat. I recently got a letter to say they want to put my direct debit from £32 a month to £57 a month because I was £1.19 behind. Remember that everything is based entirely on their own estimates, so how have they came to this conclusion? Just to add, I gave them a reading recently which was much lower than their estimates. How can they justify putting my DD from £32 to £57? Anyone else h
  4. Afternoon all, Could really do with some advice if possible. It's a bit of a long story but I will get through it as quickly and accurately as possible. On 13th June 2013 the wife, the kids and myself moved house (we rent with a HA). When we moved into the house we already knew, through speaking to one neighbour, that the property had been empty for a while due to flooding. Our Housing officer informed us that electric was supplied from Southern Electric, we took meter readings and phoned Southern Electric up. There is no gas supply to the property (or to the villag
  5. Hi, i am an ovo customer and out of curiosity wondered if they could give me a better quote, so i went to the website and typed in what i pay them each month but put that i was a british gas customer, guess what? they say they will save me £334 per year! anyone else tried this? i'm going to ring them later to see why they are giving me a lower quote, are they legally obliged to lower my bills after claiming they can with their online quote? Any thoughts anyone?
  6. anyone actually heard anything about them? they dont seem to be on the board much - which is good im trying to get a list of my tariff costs off npower (taken 4 days so far no reply) to see if it would be cheaper to move ive used my "estamated" next years usage amounts off my last npower bill and ovo energys quoted me £35 a month cheaper id probably keep paying the usual £135 a month as ovo say they pay intrest on any credit any ideas people?
  7. Just wanted to blow the trumpet for these guys. A year ago I got a nasty shock when my previous supplier, Scottish Hydro, increased my gas and electric prices by 50%. They claimed I had been informed in 2 letters, which I failed to receive???? I had come to the end of a discounted rate so I immediately switched to Ovo who were cheapest available at that time. I'm coming to the end of my first year with them and they emailed me to let me know my options. After looking around I decided to phone Ovo. It turns out that despite a small increase to my rates my monthly DD will fall by £15 and I will
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