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  1. This is a long story but I'll try and keep it brief and you can ask questions as needed. In November 2015 I purchased an ASUS gaming laptop from an Amazon Marketplace Seller. The product was brand new but was shipped to me from the US. The company however were slightly misleading by having UK in their name. The laptop developed faults within days of arrival and I asked to send it back for a replacement. The company were only interested in doing a repair on the machine and insisted on remote troubleshooting first. I worked in IT Management for 5 years and had serious problems try
  2. Hi All This is my first post as I'm currently having issues with Samsonite and a suitcase I bought. I bought a small cabin bag size suitcase from a genuine Samsonite outlet store in York during the Black Friday sales at the end of November. It cost £41 which I knew was really cheap for Samsonite as I already have a couple of their cases. I used the case for the first time during a trip to London in mid January, during which time the retractable handle broke while waking along a train platform (so much fun!). I took the case back to the Samsonite store where I purchased it, a
  3. Upskirting: know your rights READ MORE HERE: https://www.gov.uk/government/news/upskirting-know-your-rights
  4. My problem now is. I've ordered a new VW T roc from my local VW dealer on PCP and paid £250 deposit. I've put my Golf in p/x which was also on PCP with a small amount of negative equity on it, which will be encompassed within the PCP agreement payments for the new car. I'm happy with the cost. The car is due for delivery in March. Last night I discovered the VW T roc owners forum on the internet and there are 19 pages of comments by disgruntled new T roc owners complaining of there new car kangarooing in 1st gear and some also in 2nd gear especially when the engines cold. Apparently i
  5. My problem now is. I've ordered a new VW T roc from my local VW dealer on PCP and paid £250 deposit. I've put my Golf in p/x which was also on PCP with a small amount of negative equity on it, which will be encompassed within the PCP agreement payments for the new car. I'm happy with the cost. The car is due for delivery in March. Last night I discovered the VW T roc owners forum on the internet and there are 19 pages of comments by disgruntled new T roc owners complaining of there new car kangarooing in 1st gear and some also in 2nd gear especially when the engines cold. Apparently it's
  6. Hello, I had work done by a builder about a year ago, but since then I have had nothing but problems. The beams in the roof have not been installed correctly, causing major cracks in the loft room and below, the windows have not been installed properly and many other issues. Does anyone know if this sort of thing would be covered by a builder's product liability insurance? He built and installed my roof incorrectly and also installed my windows wrong, which in turn has affected by brickwork. Given that he built and constructed my extension, does that mean any faults fo
  7. Evening all, Background in quote So, thats the background sorted. We've sent the letter before action requesting a reducing in purchase price to cover the cost of the repair, now were waiting for the 30 days to expire before we progress to MCOL. A swift, standard response received, same as the one above...nothing to do with us.... Oh the joys of a used car (£9k), outside of main dealer warranty.... will update as we go, win or lose...
  8. I'm trying to find out if a business mobile contract is different for a Sole Trader (up to 10 employees) versus a limited company? I thought I'd read somewhere that a sole trader has similar rights to a consumer? Basically, it seems, companies have no automatic rights - it's assumed they have access to lawyers, I guess. I have been told because I have a business contract that consumer rights don't apply. Also that 36 month contracts are not banned for business customers? (Ofcom rules 24 month max).....and that a 14 day 'cooling off' period doesn't have to be offered to businesses??
  9. Hi Needing some advice and guidance, will keep this to the point and hopefully someone can help, It was a 40th treat for myself which makes it even worse for me. Viewed a vehicle on 04/11/18, at a Lookers dealer in Carlisle, 70+ miles from our home address, Paid full screen price, £12,500, paid £8000 on debit card and £4500 on finance, asked for a few cosmetic repair's to carried out as well as serviced, mot'd and fully valeted. Got train back to dealer on 17/11/18 with wife and kids to collect vehicle, only thing was it hadn't been cleaned at all well apart from that happy wi
  10. It seems that some people may misunderstand their rights under the Consumer Rights Act 2015 and may be subsequently losing out so hopefully this post may be of some help. Briefly as per Consumer Rights Act 2015 section 22 if you purchase for instance a new or second hand motor vehicle from a trader and within the first 30 days, a fault occurs, you have the right to reject it without giving the dealer an opportunity to do a repair. If you do give the trader the opportunity to repair, then there is a waiting period. In effect from the time you notify the dealer of th
  11. My mum lives on the first floor of a three storey building and is almost 80. The housing association she rents from have moved in a single mother with a child above her and she is going through hell with the noise and it's making her ill. The woman has had people coming in doing DIY at all hours - 7:45pm tonight - and her children are often up at 6am, and sometimes earlier, which wakes my mum (and sister, who lives with her) up and they are unable to get back to sleep due to the noise. They're often also running around late at night as well so mum has to wait until almost 10pm and
  12. Good morning, I am looking for some advice. I purchased a car from a dealership on Thursday. On test deive all seemed well. When I paid and signed for car they then told me the car had no MOT. I waited for 4 hours with my 2 year old son which was stressful to say the least. I got home with the car and noticed a few functions did not work. The heated seats, sat nav and mp3 connection. Was told it all worked and yes maybe i should have checked it out but with a 3 month warranty I was assured the issues would be fixed. 24 hours after having the car a clonking st
  13. Hi everyone, I am looking for some advice as to the application of the Consumer Rights Act or other relevant legislation to insurance replacements. The situation is as follows: I had an iPhone replaced under insurance in March of this year. It was replaced with a brand new, sealed unit in original Apple packaging. The phone has developed a fault 5 months after receiving it. On contacting Apple, they advised that they were not the retailer and that I should contact the people I got it from and request a replacement under the Consumer Rights Act. Apple did, however, completel
  14. Greetings all! I could trawl around the net for the answer to this for a few hrs. However, as you guys are usually clued up on this stuff. I though somebody may like to offer some wisdom for the rest of us. It was my understanding that the the Consumer Rights Directive made using Premium rate numbers a no no for calling "Customer Services" and that these call's should be at no more than "local rate". I can't find the legislation though. Was this just a proposal, or a proper 'unfair business practice' and has anybody got the reference/Act etc. The reason I ask, is that I no
  15. Hi all am new here and appreciate any advice bought a vehicle 2 weeks ago from a car engine rebuild garage who also has 3 other cars for sale drove it home and was smoking and down on power started next day and was lumpy starting informed the garage which said injectors need replacing and they would fix but I have had a garage go over car and few other faults washers don’t work air con rad half the fins missing injectors down and clutch rattles when turn off I have since spoke to garage regarding right to return car and want a refund they have said n
  16. MOD to review Armed Forces exemption from UN Convention on the Rights of Persons with Disabilities READ MORE HERE: https://www.gov.uk/government/news/mod-to-review-armed-forces-exemption-from-un-convention-on-the-rights-of-persons-with-disabilities
  17. My partner ordered some branded USB drives (credit card style) from a reputable printing company. She has used them before for other products, and to be honest, the quality has always been reasonable. However, the quality of these USB drives is terrible. The 'printing' bit is ok, but the base product is awful. They look really cheap and nasty. The material has a poor finish and there is a small gap where the USB section swivels around. Also the USB section doesn't fit snugly into the rest of the card when closed, which means the printed image is not lined up correctly. We woul
  18. Hi I wonder if anyone can help me...? I bought some composite garden decking with a 10 year guarantee 3 years ago, had it fitted and all was fine. Now it is cracking and some has collapsed, it isn't due to how it was fitted it is due to the quality of the product. I have contacted the company I bought it from who have agreed under the guarantee to replace the failing boards but what are my rights because the boards are in the middle of the decking I will have to have someone take up at least half of the decking to replace the boards and there will also be a clear c
  19. Hi All, At the start of June I ordered some tools from an online seller (Uni-Thread LTD) which were shipped via Royal Mail with an un-recorded next day service. After about 3 weeks* I called the seller to find out what had happened and after some investigation RM tracking said the parcel had been delivered - no signature or any further details. *The reason for the 3 week delay is I didn't get a confirmation email or invoice from the seller, so assumed there had been some error and it had failed to go through. It's only when looking back through my accounts that I saw the money had a
  20. Online guides will help renters and leaseholders to know their rights READ MORE HERE: https://www.gov.uk/government/news/online-guides-will-help-renters-and-leaseholders-to-know-their-rights
  21. I paid for a TV license for many years by direct debit without actually ever watching TV. There was a short period when my ex lived here where she occasionally watched TV, but that was that. Haven't required a TV license for over 12 months, I cancelled my direct debit and wrote to the Licensing dept telling them I no longer required a license and would they refund me. N They refused to refund me without me giving them one of their reasons for cancelling (no longer needing one was not on the list). in the end I gave up - I think it was only a matter of £20 or so an
  22. Guidance Data Protection: rights for data subjects READ MORE HERE: https://www.gov.uk/government/publications/data-protection-rights-for-data-subjects/data-protection-rights-for-data-subjects
  23. Hi Can someone please advise whether my car is exempt from being seized by Bailiffs for a debt of £1700 when it's only worth about £400-£500. It's also vital as my role as carer for my two autistic children, it's not an official disability car but I'm their registered carer and need it to take them to appointments and to and from school as public transport is a no go due to their condition. As I understand vehicles with a value less that £1350 that are needed for work are exempt, does my role as a carer put me in this category? Thanks Lisa
  24. I purchased a phone case from the company Spigen through their eBay store on 6 November 2017. Over a month ago, I discovered there were cracks on the back of the case. Neither the phone or case have had any form of impact since purchase. I contacted Spigen and asked if they are able to help. They refused because I was outside of their three-month warranty, and offered me a 'slight discount' from any new purchase. I explained that I am covered under the Consumer Rights Act 2015, but they continued to reiterate that they cannot help. The company has also refused to use an ADR scheme.
  25. Hi all I bought a car on the 30/03/18, It is an Audi A1 and cost just short of £11,000. I had to phone them as soon as I got home as it came up with a lights malfunction on the dash. They said I could just pop in and they would replace the bulb. As I was at work all week was planning to take it on my day off the 09/04/18. However on the 06/04/18 another light malfunctioned. Phoned and asked to book it in as there were now 2 malfunction lights and was asked what ones ,told her left reverse and now right brake lights. I was told I did not have to book it in as bulbs could
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