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  1. Looking for help with claim against Royal Mail in small claims. They admitted to losing my 'signed for' package, but then failed to reply further or compensate me. Four months afterwards, I issued Small Claims writ and they sent me standard letter and standard cheque for compensation two weeks later. They have put through their defence which from reading other threads is the same they always use, ie: 1. No contract was entered into between parties for the delivery of the parcel (they mention Harold Stephen & Co V's RM 1978 as reference). 2. The defendant has immunit
  2. I posted a mobile phone I sold to someone using Royal Mail's {RM} Guaranteed next day delivery before 1pm service. This service also includes insurance for up to £500 for loss or damage to items using this service. The item was posted in the UK from my local Post Office in Cheshire to Northampton so classed by RM as mainland mail. The recipient collected the item from their local RM sorting office and when opened there it was found to have damage by way of a cracked screen. The recipient advised me of the damage in writing within 30 minutes of collecting the item and at my request he post
  3. Government welcomes landmark law which will improve the safety of tenants READ MORE HERE: https://www.gov.uk/government/news/government-welcomes-landmark-law-which-will-improve-the-safety-of-tenants Homes (Fitness for Human Habitation) Act 2018: http://www.legislation.gov.uk/ukpga/2018/34/contents/enacted/data.htm
  4. I have had an ongoing problem with Royal Mail now for over 1 year, which has led me through all of their complaints procedures, then onto POSTR's and finally small claims. I made a small claim application against Royal Mail in April and have just received a copy of their 'defense' through the post. I'll attempt to summarize a VERY long story below. In April of last year I posted a parcel to Belguim via RM's International signed for service and took out extra insurance up to the value of £500.00. The parcel never arrived. The parcel was a toy/replica pistol and even though it was mark
  5. Hi, I took out a mortgage with Abbey National in June 2003 and I was advised by the in branch adviser that it would be wise to take the paymentcare policy with the remortgage and additional loan which was added to the mortgage. I have been paying this every month at a cost of £52.55 - which by my calculations means I have paid £9511.55 to date. My issue is that I didn't actually require this insurance at the time of remortgage but the adviser stressed that it would be "very helpful" to my application. Wishing to get the loan agreed I took the paymentcare insurance ou
  6. Hi all For 18 months, Royal Mail has failed to deliver around 70% of my mail. In addition, my bank has written at least 4 times to say Royal Mail staff are returning my mail to sender claiming they cannot access my address and / or I have moved. Both are malicious lies. I have made at least 10 complaints and they simply deny their staff are doing it - but have not asked to see the letters from my bank. I reported it to Action Fraud who say there is nothing they can do - last letter from Action Fraud did not even reach me, like much of my mail. For the past year, the delive
  7. Hi All, At the start of June I ordered some tools from an online seller (Uni-Thread LTD) which were shipped via Royal Mail with an un-recorded next day service. After about 3 weeks* I called the seller to find out what had happened and after some investigation RM tracking said the parcel had been delivered - no signature or any further details. *The reason for the 3 week delay is I didn't get a confirmation email or invoice from the seller, so assumed there had been some error and it had failed to go through. It's only when looking back through my accounts that I saw the money had a
  8. Royal Navy gets first unmanned minesweeping system READ MORE HERE: https://www.gov.uk/government/news/royal-navy-gets-first-unmanned-minesweeping-system
  9. MOD confirms the death of Corporal Jonathan Bayliss, Royal Air Force Aerobatic Team (The Red Arrows) READ MORE HERE: https://www.gov.uk/government/news/mod-confirms-the-death-of-corporal-jonathan-bayliss-royal-air-force-aerobatic-team-the-red-arrows Such sad news my Condolences to his Family/Friends/those who new him and served with him RIP.
  10. Service of commemoration for 7 World War 2 Royal Air Force (RAF) servicemen READ MORE HERE: https://www.gov.uk/government/news/service-of-commemoration-for-7-world-war-2-royal-air-force-raf-servicemen
  11. Royal Marines to be restructured in line with growing Royal Navy READ MORE HERE: https://www.gov.uk/government/news/royal-marines-to-be-restructured-in-line-with-growing-royal-navy
  12. World War 2 Royal Warwickshire 2nd Lieutenant's grave identified after almost 77 years READ MORE HERE: https://www.gov.uk/government/news/world-war-2-royal-warwickshire-2nd-lieutenants-grave-identified-after-almost-77-years--2
  13. Hi All, Just a word of advice....... If your ever are unfortunate enough to be hit by a driver insured with Royal Sun Alliance, Please make sure you DO NOT LET them try to resolve it even if they admit full liability..... Our parked car was hit by a RSA Client and you wouldnt believe the hassle we have had and is still on going...... * Failed to provide a loan vehicle due to various reasons (staff shortages / Needing to see the original cover note before letting you take car away but they couldnt confirm details of loan vehicle until we got to their pick up point, which m
  14. READ MORE HERE: https://www.gov.uk/government/publications/support-within-the-royal-air-force-community-for-those-affected-by-domestic-abuse
  15. http://www.telegraph.co.uk/news/2016/12/29/sexism-storm-engulfs-royal-britishlegion-16k-quit-womens-section/ I guess the men will have to start baking the cookies then? Apparently half the female members have left.
  16. This problem with the Royal Mail has been going on since October last year. I ordered a TV digital receiver from on-line and I received notifications 2 days later that it had been delivered to my address. Got home there was no parcel i contacted the delivery office and they said i should contact Royal mail Customer service. To cut a long story short, all these attempts failed. i was now forced to go through their complaints process which ended up with the Postal Redress Service (POSTRS) claiming i do not have a claim. what bothers me is that the postman change
  17. READ MORE HERE: https://www.gov.uk/government/news/mod-choose-the-royal-british-legion-to-lead-help-for-veterans
  18. Not sure if this is in the right forum but please move if not. Today, and not for the first time, I have received from Royal Mail a grey card for unpaid postage on mail addressed to me. They want £2. As I am sick of coughing up on line for unpaid postage only to find that it is rubbish, this time I intend to go to the sorting office to pick up the mail. My question is: Do I have a right to see the letter first before paying my £2 as I don't want to pay out for any more rubbish? I am expecting mail from the Court, but cannot see how they would not frank their mail so do not
  19. I apologise if this is all over the show as im still extremely upset and its all still fresh. I basically posted a product which I sold to someone worth £200, I posted this product (to Manchester) yesterday late afternoon and it has come to light this morning that this is a fraudulent act as all emails sent to me from Paypal were indeed fake emails and the buyer is a fake buyer, I came to light of this when I called Paypal this morning with concerns of seller protection after reading lots of fraud stories about sellers/buyers on Paypal. They told me the emails were fake, etc. The transact
  20. Got a bit of an annoying issue with Royal Mail. Will try and keep this as brief as possible. I sent a parcel to friends in Germany containing some baby clothing for which I paid just over four pound to go as a small parcel (airmail). The parcel never arrived and six weeks after sending it out it came back to me, in a clear plastic bag from Royal Mail, my parcel was more or less obliterated, the shipping bag I used was totally shredded with the contents falling out. The address was no longer visible as that part of the mailing bag was totally ripped away. Only my return address was sti
  21. http://www.theguardian.com/business/2016/feb/19/royal-mail-raises-stamp-prices
  22. READ MORE HERE: https://www.gov.uk/government/news/royal-navy-statement-20-july-2016
  23. Card put through door, item being held at your local office which is not the same as the tracking number details confirmed where it was. Why oh why are royal mail useless..
  24. READ MORE HERE: https://www.gov.uk/government/news/mod-and-royal-mail-sign-new-agreement-to-keep-personnel-connected
  25. I've had two RM parcels recently delivered when I'm out. One late November, one yesterday. Both were delivered to a neighbour which is fine. (I've taken in packages for them and we keep an eye out for each other coming home so we can take the parcels round) however neither time have I received a card from the postie so I've been surprised that the parcel is handed to me. Obviously both of these have turned out okay and I've got my parcels but that's no thanks to RM. I've just been on the phone to my mother as my great aunt told me that she'd sent a parcel and I was away and hadn't got
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