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Found 208 results

  1. Hi, I was recently on a flight from Vienna to Gatwick. The distance is 1250km (775 miles). The delay was exactly 3 hours, 4 minutes (184 minutes). Under Flight Regulation EC 261/2004 I am entitled to compensation of 250€ per passenger (2 of us) for flight delays longer than 3 hours. The delay was due to a technical fault. I contacted BA via email for compensation. They responded stating that 175 minutes was due to technical fault, and the remaining 9 minutes was due to ATC as they had to wait for a slot to take off, therefore since less than 180 minutes was their fault, they reject the claim for compensation. My friend, on a different BA flight had exactly the same issue - his flight delayed by 200 minutes, and BA claimed 175 due to technical fault, and 25 due to waiting for ATC to let them go. Suspicious. From my point of view, if there was no technical fault, the flight would have taken off in the allocated time and the delay would have been 0 minutes. The technical fault caused the ATC delay, and therefore the delay is entirely BA fault, all 184 minutes of it. So they should pay me compensation. Also, does "ATC waiting for a takeoff slot" count as "extraordinary circumstances" ? I know an ATC strike, or ATC staff shortages may do, but there is nothing improper or out of the ordinary about the operation of ATC at this time - it is entirely correct operation, they are just waiting for the next free slot because obviously they cant just let a plane go immediately when its ready, so there will always be some kind of delay here, so how can it be classed extraordinary? It seems there is a grey area on the Air Traffic Control and airlines can use it to get out of paying compensation. Please can someone give me advice on this? Thanks, Ryan.
  2. Good evening, For once I will submit a question instead of advising, as I am really not sure what I should do. My sister visited for Christmas, she purchased a Eurostar return ticket from Paris to London. The return journey wasn't brilliant... Eurostar advises to reach the London station at least 30 minutes before the departure time. On 26 Dec, she arrived around 45 minutes in advance (because buses to London were slower than usual due to city traffic), just to find an immense queue at the checkin. Time went by and when she reached the checkin desk, the operator said that it was too late to board the train! The only "solution" they offered to cross the channel was to purchase another ticket for a next train. While she had purchased the return ticket for around 75 EUR, she now had to pay an additional 150 EUR! The operator said she didn't have a cancellation or change option on the ticket. I find this insane. She has sent a long complaint, as by experience Eurostar deals rather well with customer problems (back to 2009, I was in 3 trains, the first time the train got burnt; the second time the tunnel got flooded; the third and last one, I stayed stucked in the tunnel for 3 hours). They have replied that the delay was due to additional passport and luggage controls. They have directly processed a refund of the first ticket price. Still from my perspective: - she suffered a delay of several hours; - on top of this, the delay costed her 75 EUR; Eurostar also said that they didn't communicate with customers (text, email) although they were aware of the delay, because... this isn't what they normally do. Any advice on how to pinpoints evidence against regulations or enforcement bodies' guidelines? I believe in a fair world she should not only have suffered any financial loss, but also should get compensation for the delay. However, a total refund of the second ticket will still be better than having to pay 75 EUR! Any advice? Thanks in advance.
  3. Good afternoon, I am wondering if somebody can point me in the right direct. Last summer myself, my wife and our son (13 at the time) flew to Romania with Tarom (Heathrow to Bucharest). Our flight landed almost 6 hours late. On our return, I filed a claim for compensation for the three of us at 400 Euro’s per person. After 3 months, Tarom eventually replied to me with an apology and an offer of 450 Euro’s per person in vouchers. I refused this and insisted upon a cash alternative via bank transfer under Regulation EU261. Tarom agreed to compensate 400 Euro’s per person and asked for my bank details, which I have supplied. However, after another 3 weeks, they only paid 400 Euro’s. I have emailed them twice since to ask about the remaining 800 Euro’s. Today, I got a reply stating the following: “Under the Romanian Law (we are a Romanian Company) we can make the payment directly to the passenger. In order to make the payment for Mrs. XXXX and Mr. XXXX we need the following bank details of the passengers.” Is this information correct, or are they trying to delay payment further? I can’t imagine that an airline pays each member of a family separately e.g. a family package holiday. Our son does not have a bank account, so I can’t give them any bank details for him, although he is entitled to compensation too. Many thanks
  4. Care UK faces legal action unless it pays more than £3m in compensation READ MORE HERE: https://www.gov.uk/government/news/care-uk-faces-legal-action-unless-it-pays-more-than-3m-in-compensation
  5. Hi there. My husband is trying to claim ppi from Littlewoods/shop direct. He has received a letter from then saying he did have ppi with cover plus. Start date was in 1994. It was fully paid. The thing is, they have enclosed a claim form from the FOS. Why would they do this? Many thanks
  6. I know someone who has been trying to claim compensation for a injury that occured in July 2015. The solicitors and company are taking so long to complete the claim. The result of the injury is bad enough requiring daily medication and walking issues, which no one really understands apart from you has had it before. Major distress in making appointments and contacting the solicitor has happen over the past 3 years can you be compensated for it either through making a complaint against your solicitor or other bodies?
  7. There is a very real risk those who are owed money by Wonga in compensation for having been lent money irresponsibly may be chased by creditors for this money, whilst losing access to the compensation to which they are entitled. https://www.msn.com/en-gb/money/news/wonga-compensation-claimants-may-lose-out-due-to-automation-plan/ar-BBPkdZX?ocid=spartandhp
  8. Hi! I have been a cagger since 2008 but have had to create a new account so technically this isn't my first post In August my wife and flew from Gatwick to Toronto, when we checked in (three hours in advance) we were advised the flight had been delayed by four hours and were given food vouchers as compensation. Going to be honest, we have flown as far afield as Australia and Hawaii and never had as much as a 30 minute delay in 15 years of holidaying abrade so didn't mind too much HOWEVER it did mess our plans up significantly. AirTransat have been approached as i feel we have grounds to claim compensation for the delayed flight, however they have point blankly refused. What are your thoughts?
  9. I am looking for some advice with respect to a PPI refund and compensation in connection with a former Endeaour loan. I had a compensation refund in 2015 which was based on premiums I had paid from 2002 - 2013. But I did not know if it had been calculated properly because although I had requested that the PPI be cancelled in 2013 all my loan account statements from Endeavour/HSBC and subsequently Sancopia Portfolio showed premium payments . I then spent 3 years trying to find out how HSBC reached their compensation figure and which premium payments were used for the calculation. Finally after escalating it to an FCA case I was sent the HSBC spreadsheet for the calculation which did not include any premiums from 2013 - 2015. HSBC say that the premiums from 2013 - 2015 were reversed and they have sent the FCA a screenshot form their internal systems which show that the premiums were reversed and refunded. FCA say they are satisfied that 8 of the 15 payments have been reversed. What I would advice on is whether this is correct if they are still showing on the loan account statement i.e if there is no corresponding reduction of the loan account to reflect these reversals. As a result of this long running issue, I have the internal HSBC PPI compensation spreadsheet with all formulas. I am more than happy it with the CAG if it can help others succeed with their claims. Advice would be much appreciated.
  10. Rail passengers to benefit from ‘one-click’ compensation READ MORE HERE: https://www.gov.uk/government/news/rail-passengers-to-benefit-from-one-click-compensation
  11. From May 20th 2018 - TL and GN started running a new timetable which was much publicised. However for 2 months they had severe operating issues which fell below the usual standards of service that is expected. A statement can be found below; Millions of people will have been affected by this - Whether you are a tourist or a regular season ticket holder then you will have had to endure persistent overcrowding due to cancelled trains / revised trains, lack of rolling stock / trained drivers, etc. Thameslink and Great Northern are offering up at a maximum of 1 months season ticket financial compensation for the poor service. More info can be found below; If you have been affected the the scheme will run in 3 phases... This is correct as of the 24th September 2018. A further scheme for Northern will open soon and people should keep an eye out for that. ---------------------------------------------------------------------------------------- Would appreciate to hear anybody else's experiences.
  12. Justice Secretary announces victim compensation scheme review, scraps unfair rule READ MORE HERE: https://www.gov.uk/government/news/justice-secretary-announces-victim-compensation-scheme-review-scraps-unfair-rule
  13. Delayed flight compensation Jet2 - We have had a long and frustrating 9 months trying to get compensation from Jet2 for delayed flight LS606 from Malaga to East Midlands on Monday December 11th 2017. To jog your memory there was some snowfall on Sunday 10th December across parts of the midlands and the south of the country. LS606 was 3 hours 41 minutes late arriving at East Midlands. We put in a claim to Jet 2 by way of a letter (and two follow up letters) and it was repeatedly denied because of ‘exceptional circumstances’ which Jet2 tried to suggest was adverse weather. To cut the long version short, we issued county court proceedings in January 2018 and Jet2 responded by appointing a large London firm of solicitors to fight their defence. The defence received was laughable and was mistly wrong, inaccurate or downright offensive. One part that sticks out to me was the following: ‘The defendant does not admit nor deny that the claimants presented themselves for check-in’. In other words, although they do not deny it, they wanted us to prove that we did. Of course, by law they have to keep records of who actually boards and travels on all aircraft. For the last 9 months Jet 2 has tried to convince us that LS606 was delayed due to adverse weather but I can prove that it was not and will happily forward that proof onto anyone who also wishes to bring a compensation claim for the same flight. The PREVIOUS flight, LS605 was delayed leaving East Midlands and that it was actually made our flight delayed. But although Jet 2 will again tell you that LS605 was delayed by adverse weather, that is also untrue. The actual reason LS605 was delayed was a lack of de-icing facilities and supplies. Something confirmed on bvoard LS606 by the captain in Malaga. On the day in question I have records of every flight that landed and departed from EMA between 05:25 and 15:13. Not one aircraft was delayed from landing at EMA and of those that did land, not a single one was delayed in departing again. Only aircraft that had been parked overnight had any delay and of those only some of those. This was ultimately Jet2's downfall. Adverse weather either effects all flights atbthe airport or it doesn't. De-icing is more selective and thus the can of worms is opened. The two flights in question are LS605 and LS606 on Monday 11 December 2017, both of which used a Boeing 737 aircraft with the registration G-JZHL. This aircraft was flown EMPTY into EMA from Birmingham on Saturday 9 December and it sat fully exposed to the forecast snow conditions until it was required on the Monday morning, 36 hours later. THAT is why it needed de-icing and the lack of said de-icing is why LS605 was delayed departing and thus why LS606 was subsequently delayed. So, ANYONE who travelled on LS606 should claim compensation under EU regulation 261/2004 and I would strongly advise you to claim from Jet2 without delay. They WILL deny your claim and will most likely string you along for months also, but persevere and like us you will get your compensation. Our court case was due to be heard in the next couple of weeks and out of the blue Jet 2 decided to offer the full claim amount (including the court fee) last week. This morning we received the full claim amount into our bank. Jet2 tried to incorporate a ‘confidential’ clause into their offer, but I pointed out that they were not in a position to demand anything from us. They dropped that part in agreement of us accepting the full settlement offer. We did that specifically so we could tell you. So, if you were on LS606 make a claim. You are entitled to 400 Euros per passenger. I also advise anyone on LS605 to also claim because your flight was also NOT delayed due to adverse weather, but a lack of de-icing facilities. EU court cases have ruled that de-icing is not a reason to deny claims. I think it is outrageous that companies such as Jet2 will try this. They know they must pay but WILL deny your perfectly valid claim. They are simply hoping you will just not bother, or if you do bother will accept their rejection, or if you do issue a court claim will be put off by their big London firm and their 20 page defence, or that you will just give up. Be like us and stand up to them. Amount settled: £780.72 being 400 Euros each plus the £60 court summons fee. In case anyone from Jet2 wishes to contest what I have said above, I have the full documentation of the entire matter from letter 1 to bank payment today.
  14. Windrush compensation scheme consultation launched READ MORE HERE: https://www.gov.uk/government/news/windrush-compensation-scheme-consultation-launched
  15. Hello I hope I am posting in the right place. I took out an interest only mortgage in 2007 for 17 years, it has 6 years to go and I have hardly paid anything off the balance I am unlikely to be able to pay this off when the mortgage completes in 2024. I recently saw an ad for compensation claims for mis sold interest only mortgages, the broker that sold me this mortgage never asked for proof of earnings (I am self employed) he said there was no need as I could self certify. I think I was mis sold this mortgage and wondered if anyone had made any such claim for compensation, or used a claims company. Any advice would be appreciated. Thank you
  16. My transatlantic flight form USA back to UK was cancelled by airline 4 hrs after the flight was due to depart . I was not put on another flight for 48 hrs. Can I claim from both the airline and on the insurance which i took out or am i only permitted to claim from one or the other. Thanks
  17. Hi all, New here and after some advice. I booked a package holiday through Olympic Holidays in April with flights operated by TUI. Our (2 of us) return flight (Corfu-Gatwick) was delayed due to a faulty aircraft having been sent back to Gatwick on it's way out to Corfu. This resulted in a 13 hour delay. Due to work commitments, we needed to be back home much earlier than this so unfortunately had to pay for new flights that were operated by Thomas Cook, plus €110 in baggage charges. The total came to around £400 after conversion (flights were £155 each). Before I start the long compensation process and so that I go about this in the correct way, I was looking for advice on: 1) Do I claim through Olympic or TUI? 2)Am I entitled to the standardised compensation package, or 3)Because I didn't take the scheduled flight, do TUI/Olympic have to pay me for the flights that I bought due to their delay, or: 4) Are they liable to pay for the flight that we didn't take due to the delay? I have a feeling Olympic/TUI will try passing me on like a hot potato so any help would be greatly appreciated. Thanks Jacob
  18. Home Secretary launches Windrush compensation scheme call for evidence READ MORE HERE: https://www.gov.uk/government/news/home-secretary-launches-windrush-compensation-scheme-call-for-evidence
  19. Hi, I have an ongoing complaint with NPower since Sept 2013 regarding their bills. The Ombudsman is currently involved for a second time. As they were taking a long time in dealing with my complaint, I informed them in February 2014 in writing that I would charge them for my time spent in dealing with them. My complaint remains unsettled and we have received the "deadlock" letter and so now know NPower will budge no further. Can anyone tell me if I am legally entitled to claim for the time I have spent in sending emails, letters, phone calls etc? I have recorded everything in a spreadsheet. Thanks. Mark.
  20. Hi My wife was seriously assaulted at her work 2.5 years ago. After a huge amount of hassle, delays, and mis-handling of information, she was eventually awarded £1000. Initially, the claim had been rejected due to lack of a Police report - which had already been provided - and we had to appeal that. My wife suffered soft tissue damage to her wrist, a patient had violently grabbed her, pinned her down on a desk, and held her there for quite a while before being subdued. She was off work for 6 months, suffered PTSD as a result of the assault and attended several physiotherapy sessions, and now has developed what is being queried as Carpal Tunnel Syndrome which a specialist believes to be linked to the assault. We believe that very little has been taken into consideration when they (rather reluctantly it would seem) made the award, especially the PTSD, and now she has resigned due to her employer not making any attempt to accommodate her in a lighter role as her current position causes a great deal of pain and discomfort and essentially unable to carry out her duties. We are seriously considering appealing this and would appreciate any advice.
  21. Hi all ,Someone knocked on the front door tonight offering a free survey for any damp walls after cavity wall insulation since we have had the walls insulated a few years ago damp has got a grip in both upstairs bedrooms , they seem to be offering a no win no fee service . Apparently the problem has been mentioned in the house of commons and could be the next PPI , anyone got any views , heres the link to the MP's comments. Thanks Andy. http://www.bbc.co.uk/news/uk-wales-politics-39602540
  22. Hi TFL lost the appeal against and the adjudicator didnt even hear the appeal and gave decision in my case - how can I claim compensation for loss of time ?
  23. Hi, have another thread similar but not had many responses so I might have put it in the wrong place, sorry. I've had a quote from a solicitor through my bank which I accepted. The solicitor is asking for more than double. The middle man who supposedly provided the quote through my banks website and allocated the solicitor has said it was a technical error and I was provided an old quote which is now more expensive and I'll either have to pay what the solicitor is asking or find my own solicitor. It's took them 3 weeks of being passed between solicitor. Bank and middle man to get this response. I've submitted a formal complain which they say will take up to 4 weeks. This will mean 7 weeks of delay before any work is even started. I've spoke to the financial ombudsman who said usually they'd have to honour it but may be different as its in relation to legal services so contact the legal ombudsman. They said they weren't sure of anything in law but if I'm not happy with the outcome I can pass onto them. I asked for advice because I didn't want to wait atleast 7 weeks before any work was even started on the remortgage. She said there's no reason why work can't be started and them if upheld can be claimed back. I said I didnt want to pay out the £535 and she said I can go with someone cheaper but then there would be nothing to gain or claim back through a complaint. The cheaper company are £435 so still £180 more expensive than the original quote. Can I claim the difference back considering he was there fault I had to go elsewhere to someone more expensive than the quote they gave? On top of how much it is costing us with the delayed remortgage which the money will be used to pay off a loan and fix a leak. Is anyone aware of any legislation to confirm they have to honour the quote? We have confirmation the quote was accepted and they had all the information needed to provide an accurate quote. I've read elsewhere once accepted it becomes a contract? Thanks
  24. Hi I'm considering raising a claim against First Choice, as they have not responded to my compensation claim. All 4 of us (2 disabled kids) were ill during a stay in one of their resorts, which essentially wiped out the holiday. Their legal team are uncontactable, and almost 8 months has passed without them responding to us. We raised a complaint with Abta, and they originally did not reply to them either. Abta referred it to their legal team, but FC responded advising they are not prepared to use the Abta mediation service, so Abta they have closed the close. We have never received any response to our claim. I've never raised a court claim personally before, so was was just after some general advice about potential pitfalls etc. I can see the issue fee would be about £70, but would there be further costs if the case were defended? My Mrs is concerned about us having a shedload of costs, should our claim fail, and mentioned a counterclaim, but unsure what this is?? This is the only option open to us however if we want to pursue it, as they are completely ignoring our claim.
  25. Hi All, any ppi experts around? I took out several loans and a credit card with hsbc 15 years ago and unfortunately defaulted and still to this day have not paid it off its currently with 1st credit as was sold to them by hsbc some years ago. I have no payment plan in place have not actually heard from them in over a year. I decided to claim for ppi and ive just had a letter from HSBC offering my 4k and ive sent back my bank details in order for them to transfer the money to me. My question is... will they use the money to pay the money towards what i owe 1st credit? Many thanks in advance.
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