Jump to content

Showing results for tags 'award'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • The Consumer Forums: The Mall
    • Welcome to the Consumer Forums
    • FAQs
    • Forum Rules - Please read before posting
    • Consumer Forums website - Post Your Questions & Suggestions about this site
    • Helpful Organisations
    • The Bear Garden – for off-topic chat
  • CAG Community centre
    • CAG Community Centre Subforums:-
  • Consumer TV/Radio Listings
    • Consumer TV and Radio Listings
  • CAG Library - Please register
    • CAG library Subforums
  • Banks, Loans & Credit
    • Bank and Finance Subforums:
    • Other Institutions
  • Retail and Non-retail Goods and Services
    • Non-Retail subforums
    • Retail Subforums
  • Work, Social and Community
    • Work, Social and Community Subforums:
  • Debt problems - including homes/ mortgages, PayDay Loans
    • Debt subforums:
    • PayDay loan and other Short Term Loans subforum:
  • Motoring
    • Motoring subforums
  • Legal Forums
    • Legal Issues subforums


  • News from the National Consumer Service
  • News from the Web


  • A Say in the Life of .....
  • Debt Diaries

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...


  • Start




  1. Hi, I have just received my PIP award letter from DWP and have been awarded Standard Care no mobility. On the short report it says that I attended the Face to face assessment alone. The fact is that my Wife who is my carer came with me and carried my medication into the room, placed them on the assessors desk, checked with me that I am alright then waited outside for me. She did not stay in the room as she gets upset very easily and also angry and frustrated when in that type of environment. To avoid this we agreed that as soon as I am with the assessor I would be safe and the assessor could get my wife if I needed her before the end. Is it right for the assessor to say I attended alone? Surely the circumstances above say different and getting to and from the assessment is part of the process. Nic
  2. Armed forces pay award 2018 - extra payments for personnel that left the armed forces after 1 April 2018 READ MORE HERE: https://www.gov.uk/government/news/armed-forces-pay-award-2018-extra-payments-for-personnel-that-left-the-armed-forces-after-1-april-2018
  3. I've just received an award by CEDR (Centre for Effective Dispute Resolution) against CIGA for the removal of Cavity Wall Insulation which was installed in 2012. I've had horrendous problems with damp since and put a claim in myself. Also been awarded redecoration costs and an award for poor customer service. My query was relating to the redecoration costs, the award states mould treatment, repainting and repapering. Some of the plaster on the walls has crumbled with the damp, will they sort the walls out before they paper over them. Also the bathroom which is another area where damp has been a problem has tiles on it, as the award states repapering will they not do this area. Damp is in the electricity meter cupboard, will they make this safe? I know it sounds like I might be worrying over nothing however the way I've been treated by CIGA to date has given me reason to be concerned. Thanks Dex
  4. Hi My wife was seriously assaulted at her work 2.5 years ago. After a huge amount of hassle, delays, and mis-handling of information, she was eventually awarded £1000. Initially, the claim had been rejected due to lack of a Police report - which had already been provided - and we had to appeal that. My wife suffered soft tissue damage to her wrist, a patient had violently grabbed her, pinned her down on a desk, and held her there for quite a while before being subdued. She was off work for 6 months, suffered PTSD as a result of the assault and attended several physiotherapy sessions, and now has developed what is being queried as Carpal Tunnel Syndrome which a specialist believes to be linked to the assault. We believe that very little has been taken into consideration when they (rather reluctantly it would seem) made the award, especially the PTSD, and now she has resigned due to her employer not making any attempt to accommodate her in a lighter role as her current position causes a great deal of pain and discomfort and essentially unable to carry out her duties. We are seriously considering appealing this and would appreciate any advice.
  5. Brief history is that I have been awarded enhanced rate of both components of PIP for a fixed period. The award letter tells me I got 18 points for Daily Living and 14 for Moving Around. According to the experienced Benefits advisor who helped me with my claim, I should have got considerably more points for both components and, given my age and the nature of my conditions, at the very least the award should have been for a much longer fixed period if not the PIP equivalent of indefinate. Obviously, I cannot be awarded a higher rate but I absolutely do not want to go through the hell of making another claim so soon (particularly as my ESA claim is due for review very soon, and last time it took 2 years to get an assessment done) and I'm concerned that if I don't challenge the points awarded, it will be assumed that I agree with them. Particularly in view of the proposals regarding aids and appliances, I could well end up losing some or all of the daily living component next time around if they think the points awarded this time accurately reflect my limitations. On the other hand, the risk is that if I stick my head above the parapet I could lose some of the award I've already got, or they could make the award for an even shorter period. Is it worth the risk or should I just be grateful I've got an award and start preparing for the review? I know it's part of my condition that things that aren't absolutely 'right' bother me enormously, and that award is just not right!
  6. I am seeking help on a few points following a calculated PPI award from MBNA. Essentially, I think they are using their own interpretation of “returning to position” in order to be seen to be conforming to FOS guidelines: while not actually really doing so. I am wondering if anyone agrees, or if I am barking up the wrong tree. If anyone is interested in taking a look I will post up a PDF of their “full breakdown” – calculations that seem far removed, I think, from what it should be by using conventional and more widely accepted methods - such as would be the case with other banks and our CAG spreadsheets. I have heard it said, in other posts, that MBNA claim recently that PPI payments were paid each month by being the first item withdrawn from monthly payments so don’t accumulate interest (and apparently even convinced an adjudicator at the FOS of the validity of this argument on at least one occasion). This could perhaps explain the calculative difference, but I would welcome thoughts on this from anyone. Common sense tells me that if PPI premiums did not count towards being cumulative because of this, then an exact equal sum was instead carried forward cumulatively... For background: general situation was I paid PPI of c.£4000 between March 1998 and Jul 2009 on an MBNA credit card, for which they have offered a return of premiums and a value of c.£570 “associated”with c. £2400 “applicable 8% interest”. This was “full and final” apparently. I complained, raised a few points, and accepted as partial without prejudice. They just sent me the full breakdown in response to that. When checking this award, I am getting a calculation cell error in FOSRunningPPIv102 which may be an unintended effect of a change made between v101 and v102, which I can detail highlighted if anyone would like to take a look at that too. It looks like a between-version error-handling change aimed at card accounts being zero balanced sometimes, which may have then had unintended error effects. I can do a temporary “fudge-fix” to accommodate for what I think may be inadvertent errors shown up by my own account peculiarities, but this does mean the cardinal sin of altering columns that should not really be amended. These spreadsheets are massively appreciated – if there is a change warranted for next version, I hope that is OK, if I am merely wrong…then please forgive me. Finally I have a couple of questions: I stopped the PPI a few months before moving to a stopped-interest DAS plan, in Autumn 2009, which I have been every month paying since. I am unsure which date to use as “last row” to put intoFOSRunningPPIv102. Interest rates also varied between 17.9% and 24.9% (although purchases would have been higher still on occasions) - fair to use 22.9%, which it was for a time, as an average? My goal really is to check that I am doing my calculations correctly and send MBNA my own version of what they owe, with a firm rebuke of their methodology being against FSA example 6 – and let them my intentions if they do not pay up. I am though not convinced if I go the FOS route that FOS really “get” what MBNA seems to be doing when MBNA glibly report to their claimants, and perhaps the FOS, that “yes, guidelines were used here”. Anybody care to take a look at award breakdown and/or spreadsheet? If so, much appreciated...give me the nod and I will (try to anyway) post up.
  7. I've recently been sent a PIP Award Review form. It says that after I return it, I could get a telephone call or have to go to a face to face consultation. I'm finding the process extremely stressful and it's weighing on my mental health. Luckily a friend is helping me fill in the form, but I don't know if I can deal with another face-to-face consultation at this time. My memories of the last face to face consultation I had to go to are extremely distressing. I really don't want to lose my PIP, but I'm on ESA too, and with my new situation (different housing etc), could maybe just about scrape by on ESA alone. If I return the form, and don't go to a face-to-face, what will happen? Will I be in lots of trouble? I know I will lose my PIP, will I be at risk of losing my ESA too? If I do lose my PIP through not completing the award review process, can I re-apply for it when I feel able to go through with the process? Also, the form asks if I want to give consent for them to talk to 'your GP, other people or organisations.' I ticked 'no,' because I'm very concerned about confidentiality around my mental health problems- partly because I've only recently been able to talk about the events that caused some of them. Also I'm embarrassed about organisations etc knowing about my benefits situation. I think that they will have notes from contacting my GP on file from when they first assessed me. Will ticking no cause me problems? The telephone calls they make- what are they like? If they assess me and I fail, will I be at risk of losing my ESA? Any advice about how to fill in the form? It seems fairly straightforward as most things haven't changed. Any advice anyone can please give me, on these questions or anything else about this issue, would be massively appreciated. Thankyou so much
  8. Hello everyone, Recently claimed PIP and was awarded standard daily rate with no enhancements. I was thereafter informed that I should tell the Tax Credit office to check if I was claiming the correct amount now that I am getting PIP, so I did. The lady on the phone just took the details of the date the award started and told me I would hear within a few weeks. So I had a quick google to see if I could find anyone else's experience of claiming the extra element, and came across the rules for claiming it: http://webarchive.nationalarchives.gov.uk/20140109143644/http://www.hmrc.gov.uk/taxcredits/tc956.pdf So it all seems pretty straightforward, but my query is regarding "Condition 2". The list of descriptions where "at least one" must apply is clear, BUT how does the Tax Credit assessor/reviewer know which one(s) apply to me? I guess they'll look at the report from the PIP "consultation", but out of the 8 descriptors, only half were actually tested (and two others would have been "informally observed" I'm guessing), and the other two weren't tested at all. I certainly couldn't do two of the ones tested on the day, and I cannot do one of the ones NOT tested. I have no idea what the report actually says (still waiting, I wanted a copy for my records) but how can Tax Credits make a decision on Condition 2 if they don't have all the info? (either because the PIP consultant didn't include it, or she mistyped, or she made an error, or I just wasn't tested for that.) Or am I overthinking this, and they will award the element anyway because of the PIP award? Thanks
  9. The Credit Today Awards 2016 was held two days ago and the Best Vulnerable Customer Strategy Award was given to Marston Group. The Credit Today Awards is the largest awards ceremony in the industry. Marston Group received the award for a range of vulnerability initiatives established throughout its business, in support of customers that are potentially in need.
  10. Hi All I initially claimed ESA contribution and income based in October 2014....went for my medical for this in February 2015 and was told I was being awarded ESA and placed in WRAG Group in April 2015...Letter states that I was entitled to both contribution and income based due to lack of savings but as I have always worked I was being given contribution based...fair enough.... I recently applied for a budgeting loan and was point blank refused as they say I am not receiving ESA income based....I was under the impression that ESA contribution based only lasted for 365 days and that from October 2015 (one year from initial claim) I had been switched to income based as I continued to receive ESA though no letters were sent notifying me of any change over.... I called into the Job Centre to ask them what benefit I am actually on and they have told me that I am still on ESA Contribution based with an Income based element (though this element could be as little as 10p per week)...I asked how is this possible as I have now been on ESA for 19 months and I thought contribution based only lasted for a year? All she said was that this is the way the system is set up...I asked how long my contribution based would last for and she said it could be indefinitely!!!! I have tried googleing this for hours but the only thing I see that could cause ESA contribution based to be paid indefinitely is being placed into the Support Group which I definitely wasn't.... Could someone explain this to me? It just seems that I am being penalised for always having worked ... Thanks for taking the time to read this and I hope its not too long winded lol Alison
  11. Morning I was hoping someone could shed some light for me. We have recently been awarded via mandatory reconsideration high rate care for our daughter, we were already in receipt of low rate mobility so getting the disabled child premium on housing benefit and council tax benefit. I sent the housing office proof of the new DLA award just to keep them up to date and someone said they may add a severe disablement element to the benefit but I didn't really understand that. I did not expect the award to change much as I didn't think DLA for a child was regarded as income as such. Anyway today I received a letter and although not clear I estimate a reduction in housing benefit by around £35 a month and a substantial reduction in council tax support. Does this sound accurate? No other changes to income, I will ring and check but the people who man the phones are often quite rude! Thanks all xx
  12. Hi All Last week I have been awarded a protected award for failure to consult. The judge has awarded me 75 days salary. Good news so far. However, my employer is in administration and the administration is close to ending with movement into liquidation. The only funds left for distribution are the prescribed part generated from the sale of property. I wonder if anyone can advise on the following questions: 1. Will my award be paid from the prescribed part as a preferred creditor? 2. Will I receive 100% (there is more than enough money in the prescribed part fund) 3. Do I have to apply for the money or does the administrator calculate it from the salary information they hold? 4. If I will be receiving it from the RPO (capped at 8 weeks and £450 per week) does the administrator advise them or do I have to apply? Any thoughts gratefully appreciated. kind regards Steve
  13. Hi Quick bit of advice. Earlier this year I was awarded 3 year ESA in support group due to Fibromyalgia and Functional Neurological disorder along with severe depression. I have been on every antidepressant my dr with prescribe and i'm being seen by mental health services, im also on Butrans patches for pain. Anyway been paid fine every since the award until 13th August when the payments just stopped, no letter, no phone calls nothing just no money. I have phoned the hotline a few times and they always say I can't see any reason on my system for not paying, i'll email another department and they will call back later the same day. Of course i've never had a phone call back. In the meantime the local job centre wrote to my wife inviting her in for a work related interview which is odd because she's self employed and does a little work here and there when it comes in makes no more than £500 a year after expenses. Anyway I wrote back to the job centre explaining she can't get there because we haven't had any money and the job centre is a 25 mile round trip, I made it quite clear it was not a refusal to attend but just not right whilst they are in breach of their side of the "contract". JCP have written back putting the appointments on hold indefinitely until they start paying me again, still no explanation why they are not paying. I've written a complaint and sent that in asking what is going on that was nearly 3 weeks ago, heard nothing. My MP has written to them again nothing. Am at my wits end over it, i'm not good on the phone when dealing with things like this because I am easily confused due to the neurological issues and I have a phobia of the damn thing so I rarely answer it unless I know who is calling. On top of the ESA problem, I returned our child tax credit renewal to HMRC and they have ignored it and rolled salaries over from last year meaning they have invented a £25,000 income we don't have slashing our tax credits down to £79 a month. So at the moment all we're getting is £79 ctc and £137 child benefit to pay for 2 adults and 2 young children. My wife and I visit the community cafe every thursday for a free hot meal to save a bit of money that way but to be honest i'm just getting to the point of snapping over all of this along with the car problems (posted in garage area) and these 2 problems (i'm hoping HMRC screw up is what has stuffed up my ESA but I have no idea on that!) Permanently on the brink of tears and feel so depressed. On top of my usual pains and problems im now losing a lot of weight because I am vomiting several times a week for now apparent reason when it happens sickness lasts 24-48 hours where I can't keep anything down, drs don't know whats causing that either/ Really feel like it's not worth bothering anymore just feel so under someones boot. We're only just managing to put food on the table at the moment let alone paying any bills. Does anyone have any advice on where I go from here i've written to everyone giving them the correct info but no one seems to be listening. I can prove that the DWP have never called back because I have extensive phone call logs showing they haven't called (no withheld numbers called either)
  14. The French Government wishes to award the Legion d’Honneur to all surviving veterans of D-Day. The MOD website contains the following information https://www.gov.uk/government/news/d-day-veterans-award-of-the-legion-dhonneur – for the MOD news story https://www.gov.uk/government/publications/d-day-70-application-form-for-award-of-the-legion-dhonneur – for details about how to apply. Once you have opened this link, follow the below instructions: If you double click on where it says Administration Form for the D-Day 70 award of the Legion D’Honneur, a Word document is automatically download. Complete the form remembering to save it and a copy should then either be e-mailed to [email protected] or posted to the following address: Personnel and Training - Defence Services Secretary - Commemorations Floor 6 Zone C Ministry of Defence Main Building LONDON SW1A 2HB
  15. Hi, I recently had costs awarded against me at a PHR. I had not been expecting this. I am picking up the pieces now after the shock of it all. A good friend referred me to this forum and to some recent posts about costs, in particular the fact that the employer is not allowed to charge more than £33 ph for preparing for the hearing. Mine charged £110 ph - this was not challenged by the judge. They also included external solicitor's costs on top. If I apply the £33 limit it works out that I will be paying more in costs than the employer was allowed to claim for. I am incensed by this! What can I do?
  16. Right. going to keep this short and sweet. 1 month ago my wife received a payment from DWP PIP into her bank account by total surprise as we had not received any notice that the claim had been sorted. Today she received her next payment for PIP and yet we are still without a award notice letter. I have been onto PIP on no fewer than 6 times and have requested callback so we could get it sorted. Given that PIP is paid in arrears that would make it that the award was approved 7 weeks ago at least. So, how long does it take to get a award letter? The people you talk to (front line) are just going by what's on a screen in front of them and every time I phone it's the same old story that there's nothing on the screen other than the payments going out. They don't even know what the actual award is for (the elements). However, the woman I talked to today said that a letter had been sent out in July. I queried that straight away as I said if a letter had been sent in July why is it that [1] we had not received it and [2] why was it that none of the other people I had talked to concerning this matter never mentioned the letter. The phone went very quite after that and when she came back on it appeared that she backtracked a little and mumbled something about they were having system problems today..... What should my plan of action be come Monday morning? Should I give them hell? Should I go with a SAR and get the information they are holding? Any information would be appreciated
  17. I am confused about the new rules for interest on discrimination awards in the Employment Tribunal when the case spans the 29th July 2013 and the rate changed from 0.5% to 8.0%. I understand the bit that says interest is payable at 8.0% if the respondent does not settle within 14 days of the remedy judgement but am having difficulty with the rest. For example if a discriminationary event took place on 29th July 2010 and a liability hearing on 29th July 2012 found in favour of the claimant and a remedy hearing on 29th July 2014 awarded compensation for injury to feelings and psychiatric damage plus an award for loss of earnings what rate of interest is applicable? Does interest accrue at 0.5% up to 29th July 2013 then 8.0%? Can anyone give an example with numbers?
  18. Hi - I need some advice to help a friend - they have just been through a court hearing regarding illegal repossession of a car under finance - the judgement has not yet been given however from what they say it could go either way So here is where my friend needs help if the judge rules for the other side and awards them money and costs what would be thier next step - as when I say my friend has literally nothing but the shirt on his back I am not overstating his position - could he appeal on the basis that he has nothing and barely earns enough to live on? If so how would he go about stopping the finance company from hounding him while he does appeal I would really appreciate any help on this as he is a wreck sweating over the outcome in case he ends up with more debt than what he was arguing that the company were not entitled to
  19. Hi, Has anyone been in a position where an employment tribunal have made a costs award when you can't pay it? e.g the award is more than what you have in your current account, no savings, very little equity in a house? I would like to know what would happen. Could the respondent then make you bankrupt if you couldn't pay? Thanks
  20. I feel as if I'm going round in circles. Am newly self-employed (just five months), not yet able to draw a wage from a new start-up business and will only be receiving NEA of £33 pw for the next two weeks. This allowance contributes to my weekly business rental. My only disposable income is £44 pcm (private pension). I recently made a claim for WTC - from Dec 2012 to end September 2013 I was unemployed and receiving some JSA(IB) - and have been awarded £0. I thought WTC was meant to help those working on low incomes. In desperation, I've had to contact my local JobCentre to do a "better-off" calculation. I thought the Government promised that working would always pay over benefits? I've used entitlement websites but there doesn't seem to be any help available. Does anyone have any suggestions/ideas? (Still) Impecunious!
  21. Hi I have two questions that I hope someone can help me with 1. I was awarded ESA SG in Sept 2013 without any interview/assessment (I did have previous advice from this forum). I have not been told how the decision was made and the time/length of the award. My Benefit Advisor told me to ring and ask for a particular form or something but the DWP Person on the phone was a bit abrupt and just said I would only need that form for appeal and said I can be reviewed at anytime. Im in Glasgow and my turnaround time was within 6 weeks and a total surprise. Just don't know how I was awarded it points wise etc. I didn't want to push it just in case it triggered an unwanted review so let it drop. Since then my sister and brother have both been told in their award letters the award period. So I feel a bit in limbo. Stupid I know but I hate the unknown. Should I be asking for anything in writing? 2. I thought migration from IB/SD to ESA was to be completed by April 2014. A friend of mine is worried senseless just waiting for the letter to drop through the letter box because they have not heard anything. I know there are delays etc but I cannot find anything that states the April deadline is to be extended. Any advice will be appreciared
  22. Hello. I was an employee who was made redundant by my employer. I represented myself at an employment tribunal, who found in my favour on all counts. They judged that it had been unfair dismissal and sex discrimination and made an award of around £10,000 although I don’t expect any of it will be paid. At the start of the hearing my employer’s solicitor tried to wriggle, suggesting to the judge that they were not a legal entity. The business is run by a managing committee of volunteers (an unincorporated association) and is also a registered charity (registered with the charities commission). However, don’t let that draw sympathy, the hearing revealed how badly the charity was being managed and how the charitable funds were being wasted. The judge said that they are a registered charity and therefore a legal entity. So although they may wish to describe themselves as an unincorporated association, they did enter into employment contracts with me and other staff in the name of the charity and have assets in the name of the charity. Question So with the status of the respondent being a registered charity (claiming to be an unincorporated association), who should I address the high court enforcement order to? The managing committee will all be stepping down from their positions and running for cover. Should I put the name and address of the charity, or the present chair of the managing committee, or the then chair of the managing committee at the time of the redundancy, or the managing committee secretary who signed the paper work, or all the managing committee members by name? I’m not expecting to see any money paid to me but I don’t want to make it easy for them to wriggle of the hook and continue operating either. Thank you so much for taking a look at my thread. x
  23. Hello, I won an employment tribunal for unfair dismissal last year and was awarded a lot of money but only half of it was paid to me. Can anyone advise me if this is correct? I represented myself so there was no legal cost. I was told that HMRC takes tax....is this true? if so is it fair for them to take HALF? I have tried speaking to HMRC to find out if they have received a pay out regarding myself but they have no idea Have my old evil employer ripped me off!?
  24. Have been very busy of late and rather lost count of "Which Scottish Sir" will win this years top score for the number of complaints on this site. LOL.
  25. Hi All, My Sister has just received her DLA renewal award, it has remained the same High Care and High Mobility, what is confusing me it states she will receive this for the rest of her life, I thought everyone has to claim PIP from April of this year??? any suggestions..
  • Create New...