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Found 18 results

  1. Hi All, Need some help with how to proceed with my issues, story below; We have had a boiler installed via Eon earlier this year and about two weeks after having the boiler installed we have noticed an issue when using the shower mainly, I contacted the installers Rothwell Plumbing Services Ltd and they took a while to get back in contact but at the time it would only do it maybe once a week so I didn't chase it too much. What will happen is the water will all of a sudden go ice cold for about 60-90 seconds and then heat back up, there is no pressure drop whil
  2. Hi, Just need some guidance on this issue. Virgin Media came yesterday and laid some cable from the street drilling a hole in my front wall to put the cable through and then digging the garden to lay the cable . Now I have never ordered virgin media for any services nor am I a current virgin media customer. About 2 weeks ago I got a letter addressed to someone else but with my address on it that had a direct debit for virgin media, I got in contact with them and explained about and was told by the call centre that it would cancel due to incorrect details. I emailed the CEO expl
  3. I've just received an award by CEDR (Centre for Effective Dispute Resolution) against CIGA for the removal of Cavity Wall Insulation which was installed in 2012. I've had horrendous problems with damp since and put a claim in myself. Also been awarded redecoration costs and an award for poor customer service. My query was relating to the redecoration costs, the award states mould treatment, repainting and repapering. Some of the plaster on the walls has crumbled with the damp, will they sort the walls out before they paper over them. Also the bathroom which is another ar
  4. Good Morning Caggers I got STL Heating to install a New Intergas Boiler for me. The initial Installation was fraught with issues, but they corrected the mistakes I pointed out to them. However, the system has not worked properly for the 2 months since installation. After no HOT Water again, I had to pay £145 for a gas engineer to come out to tell me that their installation was incorrect with several issues. I got this on a finance package with them through HITACHI, however, STL aren't taking my calls. What level of recourse do I have as the local Gas Engineer say
  5. I purchased carpets for 2 bedrooms and stairs told the guy i would not be able to clear rooms. Came with free fitting never said anything paid for carpets. Then he said you will have to clear the rooms. I said i just told you i could not. said well they can work around and do one room and then come back next day and do next. said no wanted it on one day Well they arrive i cleared rooms bar the beds they refused to fit had a long argument with owner who said they could not becuase they had to put grippers down. Then when i said but the rooms ar
  6. I have repeatedly tried to get a smart meter installed and British Gas has failed to do so. They attended the property, and then said they needed access to next door too and would arrange access. They have failed to do so. They have repeatedly missed appointments at installing a smart meter at all. They have however tried to sell me a new boiler, even lying and claiming that my present boiler could "blow up". Their words, not mine. An independent gas inspector burst out laughing. Anyway, what is the legal perspective of this. It is impossible to monitor energy use with an ancient gas met
  7. Hi Everyone, I have been trying to have Smart Meters fitted by edf since last August. Initially, they were not available.. Fair enough. Then in November, I was given a date of 16 December 2016 for removing the existing meters and replace them with "Smart? Meters". Whilst the swap out happened, the new meters were left non-operational and not actually commissioned either.. Failed appointments after failed appointments, and here we are at the end of June with a commissioned Gas Meter, not a commissioned Electricity Meter, and no Room Display Unit (which as a disabled amp
  8. The contract between the company and me, of which I signed states: The Purchaser shall not be entitled to withhold payment on account of any alleged defects. The company agrees to investigate any alleged defects after payment in full of the balance. A surcharge of 2.5% per month will be payable on outstanding balances. I paid the deposit of £131 cash in May but they did not put my door in until October, this was after numerous calls to them. The door is black powder coated aluminium. Problem One: Poorly applied caulking, which is difficult to correct because the hinges on the door
  9. Consumers who are forced to have prepayment energy meters put in should face a maximum installation fee of £150, the regulator has proposed. Currently such energy users - already the most vulnerable to debt - face a charge of up to £900, said Ofgem. As many as 4.5 million people use prepayment meters for electricity, while 3.5 million use them for gas. Ofgem is suggesting that the maximum fee should be between £100 and £150. For particularly vulnerable consumers, such as those in financial hardship or those with health issues, it says there should be no charge at all.
  10. On 9th May, a Gas Stove was installed in my house with balanced flue. I live in sheffield, south yorkshire. I paid in full £2500.00 for stove and installation. Now there are issues with the installation are: 1. Wrong Hearth - The hearth they installed is not something that we ordered. There was a gap of almost 4 months between placing order and installation but there was no communication from the installing company. 2. Wrongly Installed - The hearth itself is not installed properly. It is left dangerous pointing upwards from the edges as they used mortar to place t
  11. Hi, What do you think I should do? I ordered Business Fibre 152mb broadband in January 2015 Virgin required a £230 deposit which I paid. It is now a year later, hundreds of emails and hours of calls and 6 missed apointments and we seem no closer to an actual installation. Costs initially escalated from £60 for the install to a couple of hundred, and 2 months in I opted for a government Connection Voucher to cover it. Since then they have continued to rise and I've continued to agree to them as they are still less than the grant. Highlights include: a 3 month
  12. Hello, I used this forum a few years back and it helped me greatly so hopefully I can get good advice on where I go with this problem. Basically I employed a car electronic/audio firm to fit a rear headrest DVD system into my car for the kids. This was back in May. Whilst the system worked lovely and I had no issues with it, it did however play havoc with my car's electronics. Within minutes of me driving off I had a tyre pressure system warning on the dash (which remained on) The reversing camera and the keyless door entry systems worked intermittently and the FM reception was poor.
  13. Do i have to pay for a prepayment meter to be installed for a debt recovery and current usage? My energy supplier spark told me i had to pay 140 pounds to have 2 prepayment meters fitted for collection of my debt and current usage, i am classed as vulnerable person and therefore got into debt and because of bedroom tax i am waiting to move but not getting any were thanks
  14. Hi all, Not sure this is in the right place, so feel free to move it if needs be. Long story short, my Mum bought a new kitchen from B&Q and I found a fitter via MyBuilder. He quoted us an amount to fit but didn't ask for any money up-front. Which is lucky, as it's a shambles. Cupboards are in at odd angles, drawers don't close, doors have been ruined where he's not fitted them properly... the list goes on. He's been back once to "fix" the problems, but he's just made it worse. We've had another two fitters come round to check out the work and it's not good; we have to have it al
  15. Hi all. Sorry if this post is on the wrong forum I wasn't 100% sure where it should go but I would really appreciate some advice about my rights on this matter. We had our new kitchen fitted at the end of August. There were many problems during the process of the kitchen being fitted, we were on holiday at the time and the kitchen fitter phoned us with problems and questions everyday. I had informed the company that we would be away but we had no communication from them before, I even had to contact them to ask what time someone needed to be at our house to
  16. I have a strange problem. I own a wood and two fields. Over the past twwenty five years or so, I have permitted two local farmers in succession to use the fields, in return for maintaining hedges and fences. Unbeknown to myself either one or both or them between themselves had a water supply and meter connected to one of the fields which already had a sheep dip tank. The meter I am informed is hidden in a hedge. The first occupant moved on some ten years or more ago, the second died some nine months ago. I have never used any piped water on my property always, assuming there was non
  17. Hi there, we have just taken on a small holding, the national grid have run power to the barn from the station...however at this moment in time there is no meter..am I right in thinking that the meter will be fitted by the electricity company that we decide to use?? and also could you give me a rough idea of price or is it free if we are going to be using them as our energy supplier?? thanks in advance for any help
  18. I bought a Smeg KSEG7 via Deals4U.co.uk and it has blown 3 times now. A very helpful engineer, sent out by Deals4U has been here twice, and has now replaced the circuit board and placed it inside a plastic bag to stop steam getting to it (!!!) He said it would probably be okay but if i smelt burning i should turn it off! The hood has since blown again, but I replaced the fuse, and now the switch for the light is not working at all, although the motor is still working. Smeg, via Deals4U, have offered to collect it but there was confusion about whether they would replace the unit. Havin
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