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Found 5 results

  1. I enquired about joining BT in December. While I was still with TT they kept sending me 'don't leave, speak to our loyalty team to see what they can do' messages...so I did. 28 Dec - agreed a new deal 10 Jan - not heard anything so rang them. New deal hasn't been processed because I'd 'missed Jan's payment' (it's DD so it's their fault they didn't take it!) made me pay Jan's bill there on the phone. Couldn't talk about new deal because payment hasn't been processed 12 Jan - they rang me back & agreed new deal. Later that day I received confirmation e
  2. Hi, What do you think I should do? I ordered Business Fibre 152mb broadband in January 2015 Virgin required a £230 deposit which I paid. It is now a year later, hundreds of emails and hours of calls and 6 missed apointments and we seem no closer to an actual installation. Costs initially escalated from £60 for the install to a couple of hundred, and 2 months in I opted for a government Connection Voucher to cover it. Since then they have continued to rise and I've continued to agree to them as they are still less than the grant. Highlights include: a 3 month
  3. Hello people just wanting to hear what you think i have Fibre Broadband with sky we live in a semi-rural area speed is 21 download sometimes get a bit more upload is around 4 meg At first speed was only 18 meg but bt guy time before last managed to get higher also I had a faulty lead but the main issue is The internet is disconnecting nearly every day spoke to sky they have sent six bt guys out to fix it and still has problems does anyone know where we stand the only thing is sky has renewed my contract with phone and internet as speed increased I was incontract before
  4. I wonder if anyone has any further information on the Superfast Wales roll-out. We live in a very rural part of the Isle of Anglesey and so our internet and telephone come down a good old fashioned copper wire from the local exchange, which is about 2 miles away. As you can imagine, our broadband (can't really call it that to be honest) is no faster than about 2mbps down and perhaps a 1/4 of that 'up'. The website is saying that our cabinet is connected but having spoken to Sky (our current ISP) they tell me that our max speeds are still just 1.5 to 2 mbps. Are there any more d
  5. Just annoyed really Upgraded to sky fibre install date yesterday (7th) Came home normal Internet cut off no Internet at all Rang them twice told defiantly yesterday. Ring again today now told "oh its going to be a week And why oh why does their help line keep saying if your Internet is down check our website for help
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