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  1. Hello, In November 2018 we booked a large barn through Airbnb for a friends hen do for May 2019 - paid the £1100 non refundable deposit which equated to 50% of the total accommodation costs Unfortunately the wedding has been cancelled and we cancelled the booking for the hen do last week -giving over 4 month notice Airbnb and the host are refusing to refund our substantial deposit even though within a day of cancelling the barn has been rebooked by another party. Clearly they are taking advantage - I have complained but haven't got anywhere and am just ben ignored by the ho
  2. Hello and apologies in advance. This is going to be a long one:| Fingers crossed that I am posting this query in the right place. Hoping someone here can offer some help. A relative (non EU) become an accidential landlord. She emigrated to the UK, worked here for a number of years, purchased a property which she lived in and then decided to return to her homeland. She informed her lender that she would be renting out her property. She has a residential / interest only mortgage. She left her property in the care of an estate agent No1 and for a number of years this worked w
  3. Hi there everyone, I am concerned about the fact that last Sunday I have decided to look around for a better car as my old one could be retired very soon, although I have taken care of it very well....I went around to a few car dealers and have found a car that could have a few more years to carry my weight and my things around the town. After I have spoken to the Owner I believe, have taken a seat into his office and asked questions about the car. One question was - how many miles the car has and he replied 68.000....later on after I said that I wanted to have a look at it as it
  4. Situation as I know so far: Tenant moved into property in 2014 and contract stated the deposit was protected by 'Barclays Secure Client Account' - nothing more. rental was done through a lettings agency and rent was paid to them. About 18 months later the tenant came home to a man waiting in his car outside the house who identified himself as their landlord - had ID and paperwork. Agency had vanished and he hadn't been paid rent for around four months. He accepted the tenant had paid. It all checked out and the tenant then paid rent direct to landlord. He never has got round
  5. Myself and a friend entered into an AST in 2008 with a private landlord where I was the lead tenant. Our deposit was placed with the DPS. Although we had a good relationship with the landlord throughout the tenancy, when we gave notice to quit in 2011 he seemed to take the matter personally and started being very standoffish with us. On our moving out date, the landlord did not attend the property. When we called his phone to find out where he was, it rang with a foreign dial tone and the call was rejected, so he wasn't even in the country and decided to ignore us. We ended up postin
  6. Hi, Recently some friends and I went on holiday to a villa rented through AirBnB. While there we cracked a plant pot, and some soil leaked into the pool. We spent the penultimate day cleaning and scrubbing the place because we felt guilty and left the place in pristine condition. We left at 8am, the host had guests in at 12 noon the same day. Upon being home a few days, the host put through some damages for us to pay amounting to a staggering 684€. This included; - Cracked Plant pot (80€) - Damaged IKEA towel and damaged IKEA bedding (50€) - Pool Cleaning (50€) - C
  7. I ordered a 2 x sofas and 1 x armchair from Sofology on 30/08/2018 (cost inc delivery, furniture protection) £3783.50 of which £400. 00 deposit was paid by bank cheque card, the balance is due prior to delivery which I intend to pay by credit card. Due to the numerous complaints now noted with this company, as well as other high st furniture retailers, I want to be aware of what my consumer rights are if I encounter any of the complaints already noted eg, sagging sofa, poor quality construction, poor quality leather in terms of wearing excessively. I am sorry for the hypothetical que
  8. Do disabled individuals who are looking for their own home not exempt from paying deposits as they are on benefits and qualify for housing benefits? Can deposits be negotiated?
  9. I will try and be as brief as possible with this. My partner hired a taxi from a local cab hire firm back in July 2017. He paid a deposit on taking the car. The original car had a lot of problems and kept getting taken into the garage for repairs. As it was licensed to another county, they could not provide another vehicle when repairs were being made and therefore could not work. Another time with this particular car, was told it was repaired, filled the tank £50 and then it broke down again (no recovery or breakdown service offered either, despite paying £200 per we
  10. Looking for advice on getting a £500 refund for a deposit on a used car. On July 2018 I visited a second hand car dealer to purchase a used BMW that was for sale on its forecourt. I had a test drive we agreed to purchase the car for £11,000. The salesman filled in a part exchange form. I was trading in a CAT D car and at the time I didn't tell him that it was a CAT D. I understand that I was not under any obligation to do so. They inspected the car and they offered me £4500 for the trade in. There was a tick box on the form that asked if the car was in insurance write off
  11. A friend has asked me the following. He saw a car on the internet and without looking at it he decided to put a deposit on it £1,000. Next day he changed his mind the dealer has said the deposit is non refindable. What are his rights on this he paid by debit card his bank is Nationwide. Thanks
  12. Hi everyone. I'm a new member on here. I came across the site when researching tenancy deposit schemes and I've read through several threads but can't seem to find and guidance in relation to my particular problem. Briefly, in September of last year I agreed to rent a property with a private landlord. I had a few concerns about the property but the landlord assured me they would be dealt with once I moved in. But I needed somewhere to live quickly and my mother paid the deposit. The rent was to be paid by housing benefit. There was mould throughout the property, there
  13. Hello My son and three other uni students put £500 each deposit on a house. It was for Sept this year. Since then two of the others pulled out finding somewhere cheaper. It is a bit of a long shot but does anyone know if there is any chance of getting any of the deposit back? It is a lot of money £2000 for nothing but they have been told that there isn't anything that can be done. I just wondered if that is true? thanks
  14. Hello all, I was recently recommended to look at this page first time poster, just quickly want to say how great it is. I am having a problem with my landlord trying to deduct almost my entire deposit for work he supposedly carried out to the property following us leaving. I have lived at many rented houses before and I have never ever had a problem with getting my entire deposit back previously, so clearly something isn't right. What’s worse is the house in dispute I actually went above and beyond the call of duty to make it nice before I left. The reason I did this was because we go
  15. Hi everyone was kind enough to help me before and i need advice again: Hi Help I hope some-one can advise me on the issue i am now having with my old yard owner who has changed the terms of the contract regarding our deposit. I could moan forever about the yard we have just moved from, but i won't we did have issues with overgazing, 1 bale between 6 large horses and 2 ponies metal sticking out of a mound on the field, baling twine and haylege wrappers all thorough mound all appearing as 1 horse keep routing through it to fine nettle roots and nearly all horses ended up wit
  16. I signed a 12 month Fixed Term tenancy in April 2015, no deposit was taken by the landlord. Since then I have had no further tenancy agreement so have been on a Periodic tenancy. The landlord has now requested a deposit but offered no new Fixed Term contract (not that I want one). Can he request a deposit during a Periodic tenancy or would it have to be as part of a new Fixed Term ?
  17. Hello all. I submitted a claim using MCOL a few weeks ago for a Deposit I gave to a Landlord (LL) when I lodged with them for 6 months, a total of £600. I am claiming that amount, including interest and court fees totalling just over £700. I took all reasonable steps to get the deposit back but the LL started blanking me and made promises to pay but never did. I started the MCOL process and they submitted an acknowledgment of service, stating they are going to defend the entire claim. Fair enough, thats their right. However herein the problem lies. I had b
  18. Hi good afternoon In December 2016 i paid a £1k deposit for some goods, i did so before January as the supplier said they're increasing their prices by 10% in Jan 2017, so its a kind of worked as a holding deposit. There was a 10k balance to be paid before goods could start to be ordered and delivered to me at the start of 2017 things financially took a turn for the worst, i couldn't continue with the business venture and over the coming months tried to pick up again but it was not possible. I then proceeded to ask the supplier if i could get the £1k deposit back,
  19. Hi there, i apologise if this is in the wrong section. Im needing some help on a matter that concerns a Truck sales and my son. Back in November of 2017, i took my 18 year old to look at a 7.5ton truck. After looking at the truck, we then went to see the sales man and explained that my son would be purchasing the vehicle on finance as he has a clean finance record. No problem sir, we can sort that out with our finance guy (Close Brothers) 3 weeks went past and hadnt heard a thing my son rings up and gets told that the finance chap would ring him. He did and e
  20. Hi All I gifted my son the equity in my house for him to get on the property ladder, who pays this new indemnity policy forced to take out by lenders as we have both been charged for it, seems unbelievable i have to take out an policy to protect my sons lender, thanks in advance
  21. Good morning,I am looking for advice on where I stand legally when landlord is trying to claim all of my deposit on a property I have now left. I lived at the property for seven years but was given one months notice to quit on October 4th(rent due on 5th of month) as the landlord informed me that she was selling the property after failing to remortgage it. I told her that I believed I required two months notice but she said that I was wrong,however I cooperated with many viewings on the property and was informed that the property had been sold and vacant possession was required. T
  22. We have had numerous issues with a caravan purchased from a dealership in less than a year we have had approximately 44 issues with the caravan with several issues being serious. Four of the issues resulted in the front and rear panels being repaired and then replaced. The advice I got from a lawyer was as follows; Although I appreciate you approached XXX Caravans to supply you the caravan, as you took out a hire purchase agreement with Black Horse, they are the retailer of the caravan. T herefore any rights you have under consumer law are to be exercised against B
  23. Hi, Got a bit of a fiddly situation here so I will try my best to summarise clearly for everyone. I moved into a flat (from Spareroom) on the 1st June 2016 (tenancy expired on 30th November 2016), I found it a month or so before and they wanted a £300 (cash) holding deposit as they don't take card. I was moving out of London a few days after and was in the middle of exams and I knew I needed a place so (stupidly) I paid it in cash and went for it. Thankfully it all seemed legit, got the keys on the first and again had to pay my first months rent and the deposit via bank transfer
  24. Hello, I have been renting an apartment for the past year with a previous friend. We each paid a £500 deposit to cover a month's worth of rent (£1000 in total) . Long story short, my flatmate failed to make two of her rent payments so the landlord is trying to claim back the whole deposit to cover each of the £500 she failed to give him. We are on a joint tenancy so I understand the landlord has the right to do this as technically we were both liable for the rent even though I paid all of my 'half', however the question I have is do I have any chance of seeing my £500 again? The depo
  25. Several years ago I paid the deposit on my sons rented house. When he left there were deductions as he had made a mess of the decorating. I accepted this amount. Upon requesting the remaining deposit I was told that another house sharer was claiming that she paid the deposit! The agent has since refused to pay me my money until I can sort out the matter. What should I do please?
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