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Found 11 results

  1. I've just received an award by CEDR (Centre for Effective Dispute Resolution) against CIGA for the removal of Cavity Wall Insulation which was installed in 2012. I've had horrendous problems with damp since and put a claim in myself. Also been awarded redecoration costs and an award for poor customer service. My query was relating to the redecoration costs, the award states mould treatment, repainting and repapering. Some of the plaster on the walls has crumbled with the damp, will they sort the walls out before they paper over them. Also the bathroom which is another ar
  2. Firstly, Had an 'ECO' grant towards the cost of solid wall insulation all taken care of by Energycare Group of Haynes. http://www.energycaregroupltd.co.uk/about Surveyor came and said it would take a 2 weeks or less in Nov 2013. Work was completed in March 2014 after 50 calls to them. I was told by the surveyor and installers there was a SWIGA (Solid Wall Installation Guarantee Agency). The quality of work was very poor and they had to come back numerous times and caused damage to the property. Due to sight problems in the winter light I relied on their super
  3. As a British Gas consumer I was sent an e-mail in August 2014 regarding British Gas working with the government to install insulation into millions more homes for free. They were also offering a £50 High Street gift card as an extra incentive! Mid September I recieved a nearly identical e-mail but this time the High Street gift card incentive was £25. Regardless of the incentive, I decided to contact them and enquire. I was informed that the system was down and someone from British Gas would call me back........ .....they never have! I have also f
  4. I applied for the above scheme in June of 2012. I was aware the scheme finished in Nov 2012. When I rang British Gas I asked if I would be still be able to apply. I had a letter apologising for the time it would take to send someone to survey my home, the appointment was for Dec 2012. I rang on several occasions and was told I would probably get the work done in the Summer but I said as long as it was done for the Winter it didnt matter. My house is very cold and I am on a small pension. I rang again today and out of the blue was told as the money from the Governement had run out in Nov 2
  5. Does it really work Just had Mark Group come out today and fit free loft insulation, there is alot of it when i just put all our stuff back up there so hoping it will make a big difference we was getting gas bills for £70 before it and £90 in December Per Month Someone said get on to mark group and see if you qualify for it so i did and they said i did with being on JSA My question is will we notice a difference in heat staying in the house for longer i used to put our radiators on for 2 hours in the night before and after 30 mins of them going off the house would be s
  6. We are an EDF customer and had a company knocking on our door today regarding Loft Insulation Free of Charge i admit our home needs insulating in the loft as the heat escapes quickly, There name was Mark Group and said that EDF pay for the Insulation Can you confirm this is true as ive already signed the paperwork but i have 7 days to cancel
  7. Hi all, I wanted to make people aware of my current situation, and possibly find out if others have experienced the same. Last year I received a leaflet from my local council (Southampton City Council) advising homeowners to take advantage of totally free insulation. I initially was reticent about using someone that my local council recommended, and therefore my first application was via Sainsbury's Energy, with the work being carried out by British Gas. I should add that my application was in before the deadline of 31/10/2012. The earliest survey they could carry out would be Feb
  8. Hi I have been trying to get cavity wall insulation in grandad's house for years now through the various grants and every time the company offering it comes up with an excuse to avoid doing it because the house is larger than the average. I need to know who I can go to so I can get this organised for my grandad, he qualifies for the grants on every ground there and so does my grandmother. Any help would be great Thanks
  9. Hi, this is my first post, not sure if I'm posting in the right section? I had cavity wall insulation done on my house in April 2011, after signing up following a cold call at my door from a very persuasive salesman (I know, mistake no.1). The work was completed ok so far as I know, but since then I have been unable to get any paperwork or the promised 25 year guarantee from the installers. The company is registered with CIGA as an approved installer. I have contacted the company on numerous occasions, to be told that my property will be included in the next batch of applications to CIGA,
  10. I was at my parents house when a young man knocked the door holding a stepladder. He said he was from EON and that through the government they had to check houses for insulation. My parents told him that they had already been sorted out and that the house hadn't long been insulated, both the roof and walls. He didn't see me, but he was insisting that he had to check the attic despite what they said and see it for himself. He was shortly sent packing complete with his ladder following him closely behind. The shocking thing is that my parents couldn't see the harm in it and they'd seen hi
  11. Hi, This winter one of the pipes to our outside toilet froze, and literally fell off the cistern. We were not here at the time, so couldn't turn the supply off until much later on when we got back to university, and noticed the garden was flooded. We just received the water bill for that period, and were shocked at the £700 bill, which is roughly £500 more than our usual usage for the 6 month period. Who is responsible for this bill? The pipe to the toilet was not lagged very well, and was only covered by a thin piece of insulation. There was a tap at the bottom of this, but we didn
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