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Found 15 results

  1. I would appreciate some advice on the following matter, I am in dispute with a glazing company X that fitted my extension bifolding doors at incorrect floor level, end of last year. The doors come from a reputable factory and are of high quality. The cost of the job was not at all small and the balance was paid in full before the issue became apparent. Certificates and guarantees have been provided. When their surveyor turned up to measure, the screed had not been laid down yet in the extension. He argued that the finished floor level had to be provided and requested a si
  2. Had brand new boiler fitted by British Gas on Tuesday. Since then its broken down three times and I've had two engineer visits. The engineers they send seem clueless and British Gas seem totally uninterested. Its -5 outside and I've got no heating or hot water. Got a 5 year old and an autistic teenager (this is setting him off). Something has got to be done. If this was a physical item I could take back to the shop and demand a refund but its a boiler fitted onto the wall. What are my consumer rights here? Can I reject it, get the boiler removed and ask BG to collect and cancel
  3. Had a new water meter fitted outside my property on the pavement 18 June 18. Water pipe to the house sprung a leak. Confirmed by Portsmouth Water board as being before the internal stop cock. Now they want me to pay for repairs even though there was no leak before fitting.
  4. Our car was involved in an accident a few years ago to the front of the car. Other party admitted liability and was repaired, that part is all settled and no problem. However during the collection of the car for the repair to be carried out, the recovery vehicle driver had to fit the tow bar on the car (it has no tow hook and was stuck) and was very vigorous in his attempts to put the tow bar in place. On return of the vehicle, it was noticed that there was a hole in the panel above which surrounded the access cover to fit the tow bar. I took photographs and said that the car was not lik
  5. Elderly parents cold called by British Gas and talked into having Smart Meters fitted with the promise that they could then choose to have free energy either on Saturday or Sunday. Meters duly fitted, told by engineer to call to pick their day, only then are they told they can't have the free energy until they set up an online account. Had they been told that from the outset they wouldn't have bothered as they don't have wifi, don't trust online stuff and are probably beyond learning how to do it now anyway. BG have given them £30 for their failure to mention the online requirement, but
  6. The contract between the company and me, of which I signed states: The Purchaser shall not be entitled to withhold payment on account of any alleged defects. The company agrees to investigate any alleged defects after payment in full of the balance. A surcharge of 2.5% per month will be payable on outstanding balances. I paid the deposit of £131 cash in May but they did not put my door in until October, this was after numerous calls to them. The door is black powder coated aluminium. Problem One: Poorly applied caulking, which is difficult to correct because the hinges on the door
  7. Hello, Yesterday I had my timing belt changed at Trust group. Today I was driving to work with about 3 miles to go when the car lost all power. I managed to get the car into a lay-by and waited for recovery. When the roadside assistance arrived I told him what happened and he thought my alternator had gone (I thought this at the time too), when he tried to start the car he said it does not sound good, it sounds like the timing belt. He moved the engine cover and we both could see that the timing belt cover was not installed correctly. The belt was no
  8. we have a three year old house which has the nhbc certificate.however the clause for interior fittings expired after 2 years. in the block of 9 houses 6 have had issues with laminate surfaces cracking or falling off the kitchen units. we have had the kitchen manufacturer visit the site who was suggesting a heat and moisture issue. to date they have offered to supply only replacement panels. we have to collect them from the retailer the builders purchased them from and obviously have to pay for removal and refitting. to my mind this does not sound fair when these units are nearly 3 years
  9. Hi, Last year i put my car (Vauxhall Corsa 08 plate) in for its service to a local family run garage (Garage A) that we have used for years. It was found that i had a slight oil leak coming from the sump plug, i was advised that they would re-tap and fit a new sump plug. Having moved away from the area i have today put my car into a Vauxhall Dealership (Garage B) for its service. I have been advised that i have a large leak from the sump plug caused by Garage A fitting the wrong sump plug, causing irreversable damage to the sump and a new sump, at a cost of £367 is required. Garage B
  10. Please help. I had hair nano ring hair extensions fitted yesterday and they look awful. They are placed incorrectly and do not blend in with my hair at all. I am unable to wear my hair up or down with it like this and do not know what to do. I purchased a Wowcher for £99 to pay for these extensions. I want them taken out and a full refund given. Is this likely? And is this poor service ?
  11. My car's windscreen had cracked right across the bottom the past winter. I had it replaced on my insurance by Auto Windscreens in Romford / Harold Hill. It was done at closing time on a Friday, and was told not to drive the car for a couple of hours to make sure it sets. Which I done. A couple of weeks later, I noticed that there was a whistling sound coming from the passenger side of the windscreen when driving on the motorway. It's very distracting and quite loud. Then today I took my car through a car wash, and water literally poured in from the top of the windscreen, litera
  12. Please can anyone advice me as I am in a right mess. A month ago I bought myself a Golf 1.6 16v on a 2001 plate, the car was sound but due to my job working for Domino's as a delivery driver I decided to have a new cambelt kit fitted by a mobile mechanic. Two weeks later when on my way home from a hospital appointment 10 miles from home, a bolt in the engine sheared off wrecking all 16 valves, I called out the mechanic who stratched his head and help to push the car onto a side street where is stayed for a week, every day he said he was going to recover, it finally came back to my driv
  13. Hi CAggers I've been battling with Southern Water for some time now (since last Oct) as when they installed meters in the other properties around me, they had to drill holes in the pavement outside my property. THeir pneumatic hammers and their vibrations knocked quite a few plates, jars and ornaments off the dresser which subsequently broke. 1) I reported it to them and they sent out a Customer Liaison Manager (Steve Manning) which showed up, had a quick chat at the gate despite being invited in to investigate further he left his card and promised to call me back in a week. Th
  14. Well, My tumble dryer decided not to dry clothes any more Monday passed. Realised it was blowing cold air. I had a repair guy out 4 months ago for same problem and he supplied and fitted new heat stats. So i called the shop and it was the actual guy who replaced the parts, told him what was happening to which he instantly replied it would be the heat stats needing replaced, I said great you only replaced then 4 months ago so i assume you will come out and replace them free of charge. He proceed to inform me of my rights which are none as they do not give any warranty with their parts and
  15. It's a long story so I'll make it brief. We agreed to buy a van down the country which needed a new engine. The van had been stored at a garage and we asked the garage if we sourced an engine, would they fit it for us? They agreed, gave us a price to fit the engine, plus a price to replace the cam belt at the same time. We found a suitable engine, sent it direct to the garage to fit. During the fitting I phoned and asked if they could MOT the van too and then we could arrange to drive it home when it was ready. They agreed, fitted the engine last week, told me it needed a new hose o
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