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  1. This from OFCOM More information and a link to the consultation is HERE
  2. I guess there is always the telephone book? I have Yellow Pages and a local directory delivered every year. For the full story :- http://www.mirror.co.uk/money/great-118-rip-could-end-10410058
  3. For the full story : - http://www.bbc.co.uk/news/business-39401577
  4. For the full story - https://www.theguardian.com/business/2017/mar/24/broadband-users-in-line-for-millions-in-ofcom-compensation-plan
  5. Well finally OFCOM have finally find a result with the Vodafone Investigation they were dealing with. The investigation relates to a fairly wide period between 1st January 2014 and 5th November 2015
  6. Just been alerted to this. http://stakeholders.ofcom.org.uk/enforcement/competition-bulletins/open-cases/all-open-cases/cw_01160/?utm_source=updates&utm_medium=email&utm_campaign=cw_01160 We all know that VF have some serious issues at the moment and it seems that OFCOM agree. PAYG users paying for services not supplied Wrong amounts on bills for customers After all this time, you would have thought that Vodafone could get its act together and train their staff to recognise a problem and deal with it insted of doing nothing of value. No wonder they are losing customers.
  7. Hi, What do you think I should do? I ordered Business Fibre 152mb broadband in January 2015 Virgin required a £230 deposit which I paid. It is now a year later, hundreds of emails and hours of calls and 6 missed apointments and we seem no closer to an actual installation. Costs initially escalated from £60 for the install to a couple of hundred, and 2 months in I opted for a government Connection Voucher to cover it. Since then they have continued to rise and I've continued to agree to them as they are still less than the grant. Highlights include: a 3 month wait while Virgin was emailing the wrong email address to get the installation started being asked to pay £3895 excess costs which turned out to be a basic algebra error resulting from adding the £3000 connection voucher grant and actual £895 costs together waiting for contractors to not show up to do work on 6 different weekends I made a formal complaint in October and have a reference for it, but all the complaints department do is chase their Manilla call centre to give me an update, which typically doesn't contain any information. It has been a very frustrating year and the practical and financial impact on my business is huge. There is also no sign this is going to end with Virgin actually getting round to the installation... I've thought about complaining to CISAS, which is the ombudsman Virgin Media seem to be linked to, what should i be asking them for? Is there anything else I could do?
  8. Not having watched the special where Ms Merritt was evicted along with her 11 year old daughter, it seems Havering Borough Council were not happy bunnies. In this bulletin from 26/10/2015 OFCOM dismissed a complaint from HBC. http://stakeholders.ofcom.org.uk/enforcement/broadcast-bulletins/obb291/ (click the link at the bottom) The report is at page 17
  9. Ofcom has created an online tool that lets people see what kind of mobile coverage they should be getting. The coverage map is based on data provided by mobile operators as well as Ofcom's own testing of signal strengths around the UK. The webpage has gathered data about the quality of voice calls as well as 3G and 4G data. The watchdog said it was seeking feedback to fine tune the map to make it more accurate. http://www.bbc.co.uk/news/technology-33906048 Mobile Coverage Checker http://www.ofcom.org.uk/mobile-coverage
  10. A Vodafone article published today in the Guardian showing many Vodafone customers are unable to make or receive calls, how Vodafone ignores law / regulations, Vodafone fobbing off customers... http://www.theguardian.com/money/2015/jun/23/vodafone-the-observer-ofcom-investigation-complaints-telecoms
  11. Ladies & Gents!!! Vodafone are in the crapper again...
  12. Ofcom today published a guide on how the major mobile providers lock and unlock phones. Ofcom’s guide features tables on which providers lock mobile phones and how much it will cost you to unlock them. There is lots of variation in what different companies do, highlighting how confusing it can be for consumers. Three Mobile and Giffgaff already sell all of their mobiles unlocked. However, others charge as much as £20 to get your phone unlocked – a process that can take as long as 28 days. Which? believe you shouldn't have to pay a hefty fee to unlock your mobile. That's one of the reasons why they have launched a campaign to Unlock Better Mobile Deals. You can help them keep the pressure on the big mobile providers by signing their petition here: http://www.which.co.uk/campaigns/mobile-phone-deals/?utm_medium=Email&utm_source=ExactTarget&utm_campaign=mobiles_ee_update_notsigned_fulllist_05082014
  13. According to a report in the Telegraph Sky is facing an investigation by Ofcom over its cumbersome cancellation procedures. http://www.telegraph.co.uk/finance/personalfinance/consumertips/household-bills/10580733/Sky-reviews-cancellation-policy-as-it-faces-regulator.html Maybe time for everyone who has had a problem with cancelling a Sky subscription to drop the regulator a brief note?
  14. Consumers and small businesses should be allowed to exit their landline, broadband or mobile contract without penalty if their provider increases the cost of their monthly deal, Ofcom announced today. Ofcom is telling providers how to interpret and apply current telecoms sector rules2 in relation to price increases during fixed-term contracts. Ofcom is also confirming the cancellation rights it expects providers to give consumers following price increases. This Guidance sets out that: Ofcom is likely to regard any increase3 to the recurring monthly subscription charge4 in a fixed-term contract as ‘materially detrimental’ to consumers; providers should therefore give consumers at least 30 days’ notice of any such price rise and allow them to exit their contract without penalty; and any changes to contract terms, pricing or otherwise, must be communicated clearly and transparently to consumers. http://media.ofcom.org.uk/2013/10/23/protection-for-consumers-against-mid-contract-price-rises/
  15. ]Hi all. In October of 2012 I ordered a Iphone 4s from t-mobile on a 30 (odd) pound a month contact for 2 years. The draw for me was the unlimited text/minutes/web, while speaking to the chap from t mobile. I asked about insurance and he said that at the time they were between insurance agencies and that the new policy would not be going live till the following week. I asked him if he could sign me up when the insurance was available. He said that he would and that I need not call back. Anyway phone arrives and the contract/phone worked great. fast forward 5 months... I went out last Saturday morning very early and thought I left my phone at home.... turns out I left it in the taxi. I tried to call the taxi but as it was a black cab and there are a zillion of them I was unable to. I called up T mob and explained the situation.I asked to make a claim on my insurance and they said I didn't have any although the chap on the phone said I am eligible for an upgrade and I should go into town to the nearest tmob shop and get my FREE and replacmemt Iphone 4s. went into town and the guy in the sho[ just laughed at me. turns out I am not eligible for an upgrade. so I called tmob back and the 3rd guy I spoke to said that I was not eligable also he would call me back at 5:30pm as he was going to try escalate the situation. 9am the next morning I am still waiting. so I called them back again and then explained the situation. the lady I spoke to then said that there was no way I could upgrade unless I wait till the 31st of the 6th month and pay a early upgrade fee. I asked to speak to a manager and after a little hasstle I managed to get through to a manager asked to make a claim on my insurance and they said I didnt have any and they are not going to do anything about it however she actually did try and help. she was going to try get the insurance added on so that I could make a claim. no luck there..... she then said that I could upgrade for a early upgrade fee.... my alarm bells started ringing... i asked how much? she said between 450 and 500 pounds.... I explained that that was not an upgrade however it was a new connection and requested she tell me the truth and not dress up things to make them more appealing. I refused it. she then said she would try and see what they could offer and she would call me back... that she did but they said that there was nothing they could do but give me 2 months free line rental. I didnt take this as I would not want them to use it as a "well we offered you something and you took it" excuse. She even admitted that it was T mobiles fault and that they should be held responsible. I was instructed to write into their customer relations department and request it in writing. I am prepared to do this but I just feel it is going to be a fob off. I am more then happy to pay a small (and I mean small) fee for a replacement (meeting me in the middle) I even though about taking out another contract for where the phone would be chargeable (minimally) and they reduce my current contract to match what I am paying now so Id have 2 contracts but the same amount of outgoings. if that makes sense. I am going to write to them but I don't know exactly what my rights are... please if anyone can help I would be so great full I don't want them to walk all over me. I f they refuse then I will see that as a breach of contract and thus leave the current contract null and void. also I will be going to ofcom and twitter about the issue. am I right?
  16. TalkTalk remains the most complained about landline and broadband provider, according to UK regulator Ofcom. It has topped the chart since Ofcom began publishing it in October 2010. Complaints about its broadband service often related to line faults while landline quibbles focused on billing and customer service, Ofcom said. For mobiles, Ofcom received the most complaints about 3, while BT Vision was the most complained about pay-TV service. The regulator said that generally complaints were falling, with all broadband and landline providers generating fewer issues between April and June 2012, compared to previous periods. More ...
  17. Hi all. We cancelled our Tiscali (now Talk Talk) Broadband account as they weren't able to provide the service as required*. They provided our MAC on the 16/04/2010, but we then discovered they continued to bill us for 3 months longer - until we cancelled the direct debit. We then complained when they sent a letter threatening disconnection. In fact they demanded an invoice from the replacement provider as they had "lost" the cancellation request. None of their correspondence ever contains a contact number to the "person" in customer relations, and none of their departments seem capable of dealing with Business broadband issues. We have documented every call made, and have copies of all correspondence. We also informed them we would expect them to pay for the time spent in claiming the money taken from us (6hrs x £25/hr), which of course has been conveniently ignored. It has taken until now for them to reply in writing that they will repay the money, following formal complaints to Ofcom & Otelo. To add insult to injury, they have said they "will write off the outstanding balance of £119.28". As they have provided no reliable method of contacting the person responsible with the complaint "Elaine McGrath", what can we do, they have blatantly made it as hard as possible for us to recover the money taken from us, as well as breaking Ofcom's & Otelo's regulations. I would quite like to CCJ them for the costs, how would I go about doing this? We're not taking the mick with our costs, but merely want them to acknowledge how much they have screwed up. Many thanks, John * Business broadband contract stated that 1 static IP address would be provided. The broadband service was appalling using the static IP, but ok using a dynamic IP. Hence they were not able to fulfil their obligations. A fortnight of talking to tech support did not resolve the issue.
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