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  1. This from OFCOM More information and a link to the consultation is HERE
  2. I guess there is always the telephone book? I have Yellow Pages and a local directory delivered every year. For the full story :- http://www.mirror.co.uk/money/great-118-rip-could-end-10410058
  3. For the full story : - http://www.bbc.co.uk/news/business-39401577
  4. For the full story - https://www.theguardian.com/business/2017/mar/24/broadband-users-in-line-for-millions-in-ofcom-compensation-plan
  5. Well finally OFCOM have finally find a result with the Vodafone Investigation they were dealing with. The investigation relates to a fairly wide period between 1st January 2014 and 5th November 2015
  6. Just been alerted to this. http://stakeholders.ofcom.org.uk/enforcement/competition-bulletins/open-cases/all-open-cases/cw_01160/?utm_source=updates&utm_medium=email&utm_campaign=cw_01160 We all know that VF have some serious issues at the moment and it seems that OFCOM agree. PAYG users paying for services not supplied Wrong amounts on bills for customers After all this time, you would have thought that Vodafone could get its act together and train their staff to recognise a problem and deal with it insted of doing nothing of value. No wonder they are los
  7. Hi, What do you think I should do? I ordered Business Fibre 152mb broadband in January 2015 Virgin required a £230 deposit which I paid. It is now a year later, hundreds of emails and hours of calls and 6 missed apointments and we seem no closer to an actual installation. Costs initially escalated from £60 for the install to a couple of hundred, and 2 months in I opted for a government Connection Voucher to cover it. Since then they have continued to rise and I've continued to agree to them as they are still less than the grant. Highlights include: a 3 month
  8. Not having watched the special where Ms Merritt was evicted along with her 11 year old daughter, it seems Havering Borough Council were not happy bunnies. In this bulletin from 26/10/2015 OFCOM dismissed a complaint from HBC. http://stakeholders.ofcom.org.uk/enforcement/broadcast-bulletins/obb291/ (click the link at the bottom) The report is at page 17
  9. Ofcom has created an online tool that lets people see what kind of mobile coverage they should be getting. The coverage map is based on data provided by mobile operators as well as Ofcom's own testing of signal strengths around the UK. The webpage has gathered data about the quality of voice calls as well as 3G and 4G data. The watchdog said it was seeking feedback to fine tune the map to make it more accurate. http://www.bbc.co.uk/news/technology-33906048 Mobile Coverage Checker http://www.ofcom.org.uk/mobile-coverage
  10. A Vodafone article published today in the Guardian showing many Vodafone customers are unable to make or receive calls, how Vodafone ignores law / regulations, Vodafone fobbing off customers... http://www.theguardian.com/money/2015/jun/23/vodafone-the-observer-ofcom-investigation-complaints-telecoms
  11. Ladies & Gents!!! Vodafone are in the crapper again...
  12. Ofcom today published a guide on how the major mobile providers lock and unlock phones. Ofcom’s guide features tables on which providers lock mobile phones and how much it will cost you to unlock them. There is lots of variation in what different companies do, highlighting how confusing it can be for consumers. Three Mobile and Giffgaff already sell all of their mobiles unlocked. However, others charge as much as £20 to get your phone unlocked – a process that can take as long as 28 days. Which? believe you shouldn't have to pay a hefty fee to unlock your mobile. That's
  13. According to a report in the Telegraph Sky is facing an investigation by Ofcom over its cumbersome cancellation procedures. http://www.telegraph.co.uk/finance/personalfinance/consumertips/household-bills/10580733/Sky-reviews-cancellation-policy-as-it-faces-regulator.html Maybe time for everyone who has had a problem with cancelling a Sky subscription to drop the regulator a brief note?
  14. Consumers and small businesses should be allowed to exit their landline, broadband or mobile contract without penalty if their provider increases the cost of their monthly deal, Ofcom announced today. Ofcom is telling providers how to interpret and apply current telecoms sector rules2 in relation to price increases during fixed-term contracts. Ofcom is also confirming the cancellation rights it expects providers to give consumers following price increases. This Guidance sets out that: Ofcom is likely to regard any increase3 to the recurring monthly subscription charg
  15. ]Hi all. In October of 2012 I ordered a Iphone 4s from t-mobile on a 30 (odd) pound a month contact for 2 years. The draw for me was the unlimited text/minutes/web, while speaking to the chap from t mobile. I asked about insurance and he said that at the time they were between insurance agencies and that the new policy would not be going live till the following week. I asked him if he could sign me up when the insurance was available. He said that he would and that I need not call back. Anyway phone arrives and the contract/phone worked great. fast forward 5 months... I went o
  16. http://www.thisismoney.co.uk/money/bills/article-2243907/Npower-fined-60-000-Ofcom-breaking-rules-abandoned-calls.html?ito=feeds-newsxml
  17. TalkTalk remains the most complained about landline and broadband provider, according to UK regulator Ofcom. It has topped the chart since Ofcom began publishing it in October 2010. Complaints about its broadband service often related to line faults while landline quibbles focused on billing and customer service, Ofcom said. For mobiles, Ofcom received the most complaints about 3, while BT Vision was the most complained about pay-TV service. The regulator said that generally complaints were falling, with all broadband and landline providers generating fewer issues between A
  18. Hi all. We cancelled our Tiscali (now Talk Talk) Broadband account as they weren't able to provide the service as required*. They provided our MAC on the 16/04/2010, but we then discovered they continued to bill us for 3 months longer - until we cancelled the direct debit. We then complained when they sent a letter threatening disconnection. In fact they demanded an invoice from the replacement provider as they had "lost" the cancellation request. None of their correspondence ever contains a contact number to the "person" in customer relations, and none of their departments seem capable
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