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  1. Name of the Claimant? JC International Acquisition LLC Date of issue – 4th September 2018 What is the claim for – the reason they have issued the claim? 1. The claimants claim is for the balance due under an agreement with Talk Talk Limited dated 29/05/2013 which was assigned to the claimant on 31/03/2015 and notice of which was given to the defendant on the 31/03/2015 and which is now all due and payable. The defendant agreed to pay monthly instalments under account number xxxxxx but has failed to do so. And the claimant claims the sum of £115. The claimant also claims interest thereon pursuant to S.69 county court Act 1984 Limited to one year to the date hereof at the rate of 8% per annum amounting to £8.21 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No What is the value of the claim? £200 Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Landline & Broadband When did you enter into the original agreement before or after 2007? After Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Debt Purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? No Did you receive a Default Notice from the original creditor? No Have you been receiving statutory notices headed “Notice of Default sums” – at least once a year? No Why did you cease payments? I ceased payments because the broadband soon became disrupted and sometimes ceased to work after many years of good service. TalkTalk attempted to fix the line and sent engineers out twice but still unable to fix this. They were still investigating the line when I received my monthly bill and noticed they had billed me for two engineer visit charges for works they were still attempting to rectify. I spoke to TalkTalk who understood and agreed to remove the charge as they had not yet resolved the issue. But the customer service chap then requested that I commit to another 12 months contract with him first before he removed the charge. I declined because I felt blackmailed with pressurised sales tactics and could not guarantee the line would be fixed. I switched over to Sky and demanded TalkTalk remove all charges before I paid for my final month – of disruptive service! TalkTalk customer care called when they noticed what had happened as Sky attempted to take over the line. The chap agreed again to remove the charge but asked that I commit to another 12 months contract to prevent Sky from taking over my line. I refused and they failed to resolve my dispute. The debt has since been sold to various companies and I explained the situation to them, advising that I only owed one month’s payment. They all understood and stopped chasing me. Now Moriarty Law, a company I have never dealt with before, has issued this claim. What was the date of your last payment? Around 2014. Still attempting to verify with TalkTalk Was there a dispute with the original creditor that remains unresolved? Yes Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan ? No I have acknowledged receipt of the claim form and stated my intention to defend in full via MCOL. I have also sent a CPR31 to Moriaty Law who responded on the 19th September that “they have contacted the original claimants for the documents requested and will notify me of their response shortly” They have also stated in their response “In the meantime, the account will remain on hold and collection activity has been suspended” Please note that I did not mention my dispute with TalkTalk in the CP31 Although they have stated the above, I need to provide my defence to the courts in time and not sure how to proceed. Any help will be appreciated. Many thanks in advance
  2. Hi all, Firstly apologies if this is in the wrong category. I’ve been with TalkTalk a few years now, not had a problem with them in all that time until my youview box stopped recording a few weeks ago. I called up and made an engineer appointment that I missed as I was stuck in traffic when the engineer arrived. It was no big deal, I called up and re arranged the appointment. My complaint is, when I first booked the appointment the agent explained the charges for missed appointments. When I rearranged the appointment I was told I wouldn’t be charged, they would waive the fee as I had only missed the engineer by a minute or two (my 13 year old opened the door to him so told me he had just knocked when I arrived home). Lo and behold, when my bill came the week after the charge was added on to my account. I called up and explained the situation but customer services weren’t interested in anything I had to say so I emailed the complaints department but have only had an email saying that someone would call me. I have already paid the bill as it came out dd but surely if I was told I wouldn’t be charged I shouldn’t have been. Shall I continue to complain or just leave it? (Apologies in advance for the long winded post!) Thanks
  3. Hi all, Sad (but happy!) to be back on the CAG - as it means another legal issue. For my sins I took out a contract for fibre with TalkTalk a few months ago. Previously I was with BT directly and never had problems. Once the switch was done to TalkTalk it was dire and never worked fully since - dropping connection, slow speed, awful CS, and so on. I initiated a complaint with them internally and they gave themselves 28 days to fix it; over a month later it still isn't fully fixed so I have given up with them. I have written several letters and CC'd them to the CEO but just get boilerplate letters back. All I want to do is leave and move to another provider. TalkTalk have relented here but are saying they are owed the rest of the contracted amount - £300 odd! I am concerned cancelling the Direct Debit will mess up my credit history so I am minded to let them take the funds out, then go to MCOL to recover the funds + minor costs that way via 1982 Supply of Goods and Services Act and their failure to follow. OFCOM refer me to some pointless and drawn-out "alternative complaints procedure" but frankly I have wasted enough time on this petty issue and just want to move on. My question is, given that TT have failed to fix the issue despite being notified within a lengthy timeframe, can I go directly to MCOL and recover costs that way, or will MCOL look down on me for not following OFCOM's useless alternate resolution garbage?
  4. Hi all, Today March 30th 2017 i have received Northampton court claim forms for a Talktalk debt of £63.86 its been raised to £68.96. The form is dated 28th march 17. They date it back to 30/10/2009. They also state i agreed to pay this by instalments, but failed to do so (which is news to me). I vaguely remember when we ended the contract with them the paid me money that was owed to me. Moriarty Law are acting on behalf of JC international. Ive checked my credit file and cannot see any closed accounts or otherwise with Talktalk. Im reluctant to call these companies to find out anymore information. After a search on google i've come across statute barred and another situation extremely similar to mine that ended in claim discontinued. http://www.consumeractiongroup.co.uk/forum/showthread.php?463115-moriarty-law-JC-International-Claimform-old-Talk-Talk-Broadband-debt-***Claim-Discontinued*** I cant post link due to less than 10 posts I don't know how to approach/resolve this, any help would be appreciated. Thank you
  5. Hello CAG Readers I was looking for friendly advice on what I can do or how to go about my situation. on march 21st 2017 my mum changed provider to TalkTalk, who guaranteed a strong and stable Broadband and phone line Since day 1 we have had a broken package. We were members for 6 months and since having it we had issues with everything. For starters the internet would constantly disconnect for no reason, turning itself off when the phones rang or when it rained (living in the uk meant practically everyday) , not reconnecting for potentially hours. The home phones would cut out mid call, one of the 4 phones never worked since Day 1 and we kept getting phone overuse charges despite having 24/7 international on our packages. The Biggest pain was the inability (Or hatred towards the consumer) of the staff, They lied to us several times, promising engineers, call backs and a new phone set but none ever showed up, I even had to take time off work because engineers were to arrive but the following day when I phoned to complain about the lack of engineers, they stated no engineers were ever planned, the women on the phone didn't know what to do so she went to see a manager, said they were busy and id get one of their infamous call-backs that id come to experience all too much . we must have called every week asking for help but they never even tried to remedy our situation. It reached boiling point after we went 6 out of 12 months without a working package and no support from staff, despite paying them for these services every month , we demanded to speak to a manager After explaining our situation, She said that we were allowed to leave without fear of a exit fee even thought we were only 6/12 months into the contract. Finally some progress... Since then We have moved to virgin (really good so far) and all was well until yesterday TalkTalk Sent us a exit bill for £300+ plus Late fees and extra Bills for House phone calls. I'm under the impression this is fraudulent as my mother agreed to void the contract with no exit fees which was consented by a TalkTalk agent, however the company have went back on this agreement. if possible any advice would be appreciated and if anyone had any similar situation I would not recommend TalkTalk Based on the service I have received however I hope we were an anomaly and not the norm for TalkTalk customers
  6. Hi all. I am in the process of moving my mum from the awful Talktalk to a company more reliable and trustworthy. However, it has come to my attention that Talktalk have been taking not one but THREE payments a month from her account. What's more, it looks like this may have been going on since 2013! Things are not making much sense to me I need to dig a little what I know so far is this... There are two amounts being taken for Talktalk and one for Talktalk mobile. She does not have a Talktalk mobile and certainly only one phone/internet line. I recall seeing a paper bill earlier this year which was for over £60, yet when I logged into her online account it's showed every bill at the same amount, £40.45. Almost every month she receives messages warning that she has almost used all of her allowance and has even been cut off a few times, yet online it says her allowance is £250 a month and NONE of it has been used. I checked at least five or six bills and they all said the same. On her bank statement the two main direct debits were started at the same time, have the same ID but a different account number. I also know there is no way she makes enough calls to use up even a fraction of that allowance. It seems like they are sending paper bills for one account whilst the other is handled online and something is very wrong. I won't be able to do anything until Monday when I will take her to the bank to see what transaction information they hold. I will also be looking to find as many bills and bank statements as I can to see how far back this goes. I estimate that Talktalk may possibly have robbed my mother of at least a couple of thousand pounds and I want to do all I can to get that back for her. The down side is, of course, I'm amateur at best when it comes to law which is why I'm posting here. If anyone can tell me what to do or where to go once I have this information it would be most helpful. My mum is a widowed, disabled pensioner who has mental health problems that affect her memory and concentration and in my opinion they have completely taken advantage of her, even upgrading her to the more expensive fibre - she has no need for this, she doesn't even know what it is!! I have had experience of their customer "service" myself in the past so if there's a way I can avoid going down that route I'll take it. I'll check back here over the weekend as I am busy tomorrow, for now I just need to gather advice to use after Monday. Thanks guys.
  7. This is quite an amazing story, starting back in 2014. http://www.thisismoney.co.uk/money/bills/article-4422682/How-went-war-TalkTalk-won.html and finally won a whopping £1,500!! The battle tips later in the article are no less that CAG have been saying for years
  8. I enquired about joining BT in December. While I was still with TT they kept sending me 'don't leave, speak to our loyalty team to see what they can do' messages...so I did. 28 Dec - agreed a new deal 10 Jan - not heard anything so rang them. New deal hasn't been processed because I'd 'missed Jan's payment' (it's DD so it's their fault they didn't take it!) made me pay Jan's bill there on the phone. Couldn't talk about new deal because payment hasn't been processed 12 Jan - they rang me back & agreed new deal. Later that day I received confirmation email of package....it's completely different to what we agreed on the phone!! 14 Jan - they stop my internet & phone. Turns out they've 'processed a cancellation' from the beginning of all this mess.. .even though I stayed with them!!! I've paid Jan's bill for them to cut me off!!!! The new deal I've agreed starts on 26 Jan - and I keep getting letters emails about the package I'm having and they're all different!!!!!
  9. Been a customer with TalkTalk for a fair few years, and have three phone contracts with them. One of these expires next month, and I've decided is surplus to requirements. Though I would get in touch today to let them know I won't needed it renewing. Well that proved to be harder than I anticipated ... My complaint below, and the online chat exchange with Sharon, gives all the details. Sir/Madam, I contacted TalkTalk this morning via online chat to give notice that, when my mobile contact for sim 07xxx xxxxxx expires next month (18th March), I do not wish for it to be renewed. The TalkTalk representative however was unwilling to accept this notification, and said that I would have to call back in four days time. Otherwise, if the request was processed, I should be liable for early termination fees. As a busy professional, I do not have time to chase this up again and do not understand why you are insisting I should. Your terms and conditions stipulate that I need to give 30 days' notice of my decision, and I am giving 34 days. The exchange is reproduced below. My suspicion is that insist on this because some people will not call you exactly on the thirtieth day, and you can then charge for an extra month. I hope this is not the case. Regardless, I wish to: a) complain about the unhelpful experience I received today; and b) formally put you on notice, again, that when my contract expires next month then I do not require it to self-renew and expect it to cease. I have been a loyal TalkTalk customer for a good many years, but my experience this morning has done nothing to endear me to your company. Yours, Me TRANSCRIPT Info at 9:28, Feb 12: You are now through to Sharon. How can I help you? Me at 9:28, Feb 12: I would like to cancel one of my phone contracts please Me at 9:28, Feb 12: Contract ends next month Sharon at 9:28, Feb 12: Hi, Martin. Sharon at 9:28, Feb 12: I am sorry to hear that, however I will assist you with regards to the cancellation. Me at 9:29, Feb 12: Thank you Me at 9:29, Feb 12: The number I am cancelling is 07xxx xxxxxx Sharon at 9:30, Feb 12: May I ask the main reason you are looking to cancel your account. Me at 9:31, Feb 12: Because I no longer need this phone; I would like to keep the other two accounts live though Sharon at 9:32, Feb 12: Okay. Sharon at 9:32, Feb 12: Is there any one at home that can use the SIM? Me at 9:33, Feb 12: The contract expires next month and I would like to cancel it for then - is that a problem? Sharon at 9:34, Feb 12: We need 30 days notice to cancel your account. Sharon at 9:35, Feb 12: Your TalkTalk mobile services will be cancelled thirty days from today, and you’ll continue to be billed until this time. Once they’re cancelled on 14th March you won’t be able to use your SIM anymore. Sharon at 9:35, Feb 12: You’ll get your final bill as normal may contain an early termination fee, which is determined by the length of your remaining contract. Any subsequent bill will confirm any remaining credits or balance owed. You’ll lose your mobile number. Please don’t cancel your Direct Debit. We’ll do this for you once your final payment has been taken. If you cancel it, you might incur a fee. These changes will be reflected in My Account within 48 hours. Me at 9:35, Feb 12: Well then I would like to give notice that this be cancelled at the end of the contract - on the 18 March Me at 9:36, Feb 12: That's 34 days notice! Me at 9:36, Feb 12: I don't expect to pay any fees. Sharon at 9:37, Feb 12: You will need to contact after 4 days from today. Sharon at 9:37, Feb 12: That will be the 16th February 2017. Me at 9:37, Feb 12: I don't understand - I am giving you notice that I want to leave on the 18th March. I should not have to contact you again on the 16th. Me at 9:38, Feb 12: If you cannot process this simple request, please put my through to your supervisor. Sharon at 9:38, Feb 12: The system does not allow to choose a specific date, Martin. Me at 9:39, Feb 12: Then please be advised that when my contract expires I do not wish for it to be continued. Sharon at 9:39, Feb 12: I can log a formal complaint for you and a manager will contact you within 24 to 48 hours to discuss the issue. Sharon at 9:39, Feb 12: We need 30 days notice to cancel your account. Me at 9:39, Feb 12: I am giving you more than 30 days notice Sharon at 9:40, Feb 12: Okay. Sharon at 9:40, Feb 12: Your TalkTalk mobile services will be cancelled thirty days from today, and you’ll continue to be billed until this time. Once they’re cancelled on 14th March you won’t be able to use your SIM anymore. You’ll get your final bill as normal may contain an early termination fee, which is determined by the length of your remaining contract. Any subsequent bill will confirm any remaining credits or balance owed. You’ll lose your mobile number. Please don’t cancel your Direct Debit. We’ll do this for you once your final payment has been taken. If you cancel it, you might incur a fee. These changes will be reflected in My Account within 48 hours. Me at 9:40, Feb 12: It is absurd if you say that I must call you exactly and only o the 30th day before Me at 9:41, Feb 12: I would like your confirmation that there will be no "early termination fee" Me at 9:41, Feb 12: As I am not terminating early - just asking my contract not to be renewed. Sharon at 9:41, Feb 12: I am sorry, Martin. however you will be liable for the days remaining on your contract. Me at 9:42, Feb 12: That is not acceptable to me. Sharon at 9:42, Feb 12: I will log a formal complaint for you to escalate the issue. Me at 9:42, Feb 12: Thank you. This is very poor indeed. Me at 9:43, Feb 12: What I am asking for is not difficult - to leave contract at the end of its expiry next month. Me at 9:43, Feb 12: Please record that I have asked for this, and you have said it is not possible. Sharon at 9:45, Feb 12: I have advised that as you have contacted us today to cancel your account, I can place a cancellation for you on the 14th March which is 30 days from today. However you will be liable for the days remaining on your contract. Sharon at 9:45, Feb 12: Should you dispute this, I will log a formal complaint for you to escalate the issue. Me at 9:46, Feb 12: I have asked clearly for the contract to be cancelled when it expires next month. I should have no liability for that. Me at 9:47, Feb 12: You are making this needlessly difficult. Me at 9:48, Feb 12: If you cannot process this request (and it is unclear why you are unable to do so) please ask a manager to get in touch with me. I will also engage TalkTalk on twitter to make my concerns clear. I didn't think this was such a difficult request, but it feels like I slipped down the rabbit hole! I assume this whole process, where you can only give notice exactly thirty days before the contract ends and not a day before and after, is so they can charge you for an extra month at the end of the contract. Pretty poor show, in my humble opinion!
  10. I was thinking of watching a movie the other night and went on blink box added it to my account and then realised that I had already seen it. I asked to cancel the movie without having watched any of it, they know that. They have offered me what I think is the worst refund I have been offered!! And for a virtual product!! They want me to choose another movie of the same value within seven days or the credit will expire and my money will be gone!! I have contacted visa debit and they have told me that there is nothing they can do, but do I have any options when it comes to my UK consumer rights? It seems like a very poor refund!?
  11. Hi All I know there are a number of talktalk threads but I couldn't find one that addressed our particular problem and I'm hoping somebody on here can help and advise. The situation, in brief. My girlfriend was with TalkTalk and had been for quite sometime. She was not in any contract period etc. she was moving house and decided to switch to BT after having had a dreadful quality of service for quite sometime, including dreadful phone and broadband quality coupled with industry leading poor customer service practices. after spending hours trying to find a way to cancel the service without ringing their expensive 087 numbers she found an online form for cancellation and filled it in. This led to a phone call during which she cancelled her contract giving one months notice. So far so good. She moved, BT did a fantastic job at the new property and all was well with the telecoms world. she got some redirected mail which showed that talktalk were still billing for the line and hadn't disconnected the services. I won't bore you with full details of what followed, you've read it all before. Endless attempts to call, transfered around departments, hang ups and no help with the upshot being talktalk claiming she needed to ring a week before the end to confirm she wanted to cancel. We are now several months down the line and they are trying with the debt collector threats - thank god she had the sense to cancel her DD immediately. We already know there is no point talking to them, we've tried writing a letter of complaint, all to no avail. They claim she didn't cancel, we know she did and I'm confident any county court judge would interpret the contract in our favour. Now to me it is clear this is simply a racket based upon the fact that enough people will simply cough up to make it worthwhile but my girlfriend is less used to this than I am (I've had my fair share of debt issues over the years and as they had destroyed my credit rating I simply bin their letters and await the legendary doorstep collectors) and she is a little worried about what to do next - and this is where you all come in. I'd like to simply issue some sort of claim in the small claims court for costs and distress but she just wants it to go away. Are there any organisations we can go to who will deal with this or can you offer any additional advice, steps etc etc, other than wasting more hours of your life on the phone to people who are a mixture of the unwilling and unable to help? Thanks for reading.
  12. Hi, Looking back at my TalkTalk bills, I've seen a few late-payment-fees of £10 as I pay my CC after I've inspected the bill. The problem seems to be that TalkTalk only give you 7 days to pay the bill or you get docked the fee. As it stands, I should only be paying £17.99 a month for my contract, making the Late Payment penalty a whopping 56% of the actual bill. INHO 7 days is an unreasonable time-frame. Can they enforce these charges? In some cases, the payment is only literally 9 hours late and *zap* I get another £10 fee. This seems to be a new trait of TalkTalk as I was with them for 6 years and never had this issue. I left for a year and come back to this. I'm quite happy paying the 50 pence payment method charge, as that is reasonable when it comes to Card Payments. Regards, ade
  13. Hello. This is my first time on here so please excuse me if I get anything wrong. I would really appreciate any help when dealing with TalkTalk. I have had trouble with the broadband service and started calling the fault department in March. By July it was not resolved and so I made an official complaint on 4th July 2016. I was told if this was not resolved in 28 days I could leave the contract without paying a penalty. since that time, I have phoned them on several occasions and have spent many hours on the phone to them, only to get different replies from each of them. If they charge me the penalty is £242 as my contract is supposed to run until November. I very stupidly agreed to stay with them and change to fibre optic, but then quickly cancelled this (well within cool off period) as I have decided no matter how good a deal they are offering me I do not want to start a new contract with them. they have not cancelled the fibre optic contract, even though I have called and been told the cancellation was logged on three occasions and refused delivery of the router. They will not listen no matter what I say and I am also concerned that the agreement that I can leave my original contract from 2nd August 2016 will not be honoured. I also think they are going to bill me for the engineer they sent to me, apparently on the phone to sort out my original broadband, but he turned up to solve fibre optic issues!!! I have not received one email following conversations I have had, even when promised them and requesting details to get call records and when I went to their technical department to query this, they blamed my email provider. Funnily enough I have no problem getting there bill by email. Who do I go to next please? I'm totally exhausted with the whole thing after spending literally hours on the phone to them . Some of the people I've spoken to have said I can go to a new provider after 2nd Aug and do not need to contact them as I will not be charged, but others have said that is not the case ! I do not trust them. Any advice would be greatly appreciated. Many thanks.
  14. I've recently paid off a loan and checked my credit record to ensure it was correctly settled.. when I've seen a default from TalkTalk dated Feb. Despite clearing off a £4k loan in 10 months, I've been screwed by a £65 default courtesy of TalkTalk. Essentially I cancelled my TalkTalk package in August, prior to moving house. I thought nothing more of it (and received no correspondence) until this mornings discovery. Apparently I've defaulted on £65, I presume the final payment? Now my issues revolve around the fact that I had no knowledge of this situation, and - to the best of my knowledge - TalkTalk made no attempt at rectifying the situation. I plan to draft off a letter this evening - highlighting the following points: Failure to inform me (via a Default Notice*) and provide me with a means of correcting the decision; Failure to ensure the accuracy of their data, per one of the Information Commissioners principles; Failure to adhere to their own Terms and Conditions, via storing my personal information in an inherently insecure manner with nothing resembling a coherent security policy. Clearly the main point is (1), but working professionally in Information Security - and having used the catalogue of TalkTalk failings as an example in numerous presentations since October, number (3) also seems an interesting point to make. My only query is - do telecoms contracts come under the Consumer Credit Act? I doubt it, and if that's the case - then is there any guidance I can view? I can only seem to find guidance for the Consumer Credit Act, which requires the filing of a Default Notice. I'm not sure if this requirement exists for agreements outside the CCA? I will also be doing a Subject Access Request as per the DPA, to try and work out what actually happened - as I'm stumped. If they refuse to rectify the situation, I'm pondering whether Ofcom or the ICO would be the next step - or if there's anyway I can really fight this? It's absolutely atrocious. Any advice guys and girls? Cheers!
  15. Hello everyone. I used to be with talktalk for phone and broadband.We moved house on 3rd February of this year. When I told talktalk we were moving house,they said I had to go into a new contract with them. I asked how long it would take for the internet to be "live" in the new address,they lady on the phone said to be it would the 8th of February.So I thought that's not bad. After getting to the new address I received an email telling me the go live date was march 26th ! After a few phone calls to them I decided to leave talktalk. they then said I owed them money on the contract I was in, not the new contract for moving house, as I cancelled that within the 20 days cooling off period. but on the old contract, which didn't end till January 23rd 2017. I received an email from talktalk telling me I owed them £257,24, which was the amount I had to pay for leaving contract with 11 months still to go on it. I told them I could not pay that amount in full. so they said I could pay £50 per month till it was paid off. I made a payment of £57.24 in april,and another payment of £50 in may Today I received a letter from talktalk telling me I had to pay the £150 that's left in full within 7 days or they would be sending it to a debt collection agency, which would ruin my credit report etc etc,and further admin charges. I explained to them I thought we had agreed on a installment plan,which they seemed not to know about ! if I do not pay this £150 in full,which I cant,they will send it to a dca. I know it was because I came out of the contract, but seems weird to me to pay them so much money for an internet service im not getting anymore. Just wondering what my best course of action should be ? any advice would be appreciated.
  16. Hi there... Talktalk will be offering my pensioner dad some type of compensation package for mistakenly disconnecting his phone line in error after his wife passed away but despite me taking 6 weeks desperately trying to get his old number back, they've finally told me it's not possible due to technical issues of his 30-odd year old number being on an old exchange and they operate on some new exchange. Believe me, I fought to get his previous number back (and spent a heap of money calling their 0870 number and being placed on hold for ages), even consulted BT about it and actually tried going back with them to get back the old number as i was told it is still available but unfortunately they advised today that they cannot get the old number due to the same technical issue. As you can imagine, my father has many people around the globe, some of whom he speaks to every few years so it's all a HUGE inconvenience, not to mention him having to now remember this new number. URGH! Anyway, I have decided to go back to Talktalk simply because their initial goodwill gesture package to me was very good: £23 per month for unlimited broadband, phone anytime, free mobile calls on mobile phone plus free international calls for a year. I've asked for a better offer then the one above as it is now established that he cannot get his old number back. My question is, what is a good compensation package from them? I also looked into getting them to give him a golden number but I don't think they do that service. Shame. Any ideas?
  17. Telephone and broadband provider Talktalk saw profits more than halve following a hack attack on its systems last October. Profits fell to £14m compared with £32m a year earlier. That fall is partly due to the costs of last year's serious cyber attack, which cost the company £42m. TalkTalk confirmed that 95,000 customers had left the ISP in direct response to the cyber attack. http://www.bbc.co.uk/news/business-36273449 This is a huge wake-up call for every company that stores customer details. If they don't take security seriously, it will cost them dearly.
  18. In January 2015 I was persuaded by TalkTalk to upgrade to a tv package. At the time I didn’t know this was what I agreed to I was stuck with it. I also agreed to an 18 month contract. Last September I changed my address. At first I was told me I had to enter another 18 month contract. I disputed this and TalkTalk accepted that the original 18 month contract beginning January 2015 would continue with any additional contract. In February 2016 Sky offered to refund me the contract breakage fee of £99 if I signed up to Sky broadband and landline. TalkTalk said they would calculate the exact contract fee that was I had to pay and I should not cancel the direct debit until they told me the exact charged that had to be paid. TalkTalk disconnected my landline in late February. TalkTalk then took out almost £200 from my bank account because they said anyone who changes address must commence a new 18 or 24 month contract. This almost £200 was because the contract runs until March 2017. I went to the bank and recovered the almost £200. I’ve cancelled the direct debit. Do you think I should recover the direct debit payments that have been paid after TalkTalk disconnected the landline. Generally how do I proceed with this.
  19. In October 2015 I entered a contract with TalkTalk which expired in January 2016. As part of this contract I was sent a Freeview Box EVEN if I stated that I did not want it because I had no TV set. When the contract expired I was on a rolling contract until on 11/02/2016, when I decided to join Virgin Media. Before leaving TalkTalk I repeatedly contacted the staff by phone, chat and online to make sure my contract was indeed expired and to be advised on what to do with the Freeview Box. I was always told the contract was expired and I did not need to return the box. Excerpt of the transcript from chats and online replies from TalkTalk advisors are at the bottom of this post. However: On the 11/ 02/2016 I was charged £75 for the non restitution of the Freeview Box and immediately credited £ 75 back with a fee waiver. On the 29/03/2016 I was charged again £ 75 for the non-restitution of the same box. On the 19/04/2016 a Customer Service Manager told me that my contract terminated on February 2015 but not the 'TV portion' of it, following a phone call I made to them on 19/02/2015, (of which I have absolutely no recollection), in which 'I terminated the TV contract early'. However, she looked at the transcripts of the various advisors and agreed that I had been erroneously informed, and requested a refund of £75. On the 19/04/2016 the Online community executive told me: 'Your account is in credit for £75. A refund has been requested to send it back to your bank. Should be with you in 3-5 days. ' On 25/ 04/2016 a Customer Service Manager called me to inform me that the refund was cancelled as the Financial Team refused the claim as I cancelled my contract early. I rejected their argument on the basis that the staff repeatedly gave me the wrong advice, which led to the non restitution of the box and the Customer Service manager told me that she would escalate it again to the Financial Team I also would like to listen to the phone call in which I allegedly terminated a portion of my contract 12 days early!! I have no trust whatsoever in their procedure and I would like to escalate this further. Any advice is very appreciated Cris Here are some of excerpt of the replies I was given by TalkTalk staff: 18/01/2016 Chat operator - Shadil Shadil: Thanks for your patience, your contract ended on the 24/01/2015. Are you looking to renew your contract with us? CRistina: are you sure it ended on 24/1 2015? CRistina: 24 February 2015? end CRistina: 24 January 2015, a year ago? Shadil: Your contract ended on the 24/01/2015 and at the moment, you are on a rolling contract month to month contract with us. 19/01/2016 Chat operator - Barbara 19/02/2016 Chat operator - Ordella Barbara: Yes if you contract is over the You View Box is yours.  Ordella: Yes, I do see on the system your contract expired on the 24/01/2015 and you where on a rolling contract until the 11/02/2016 Ordella: You will be able to keep the you view box because you have reached the end of your contract with TalkTalk. 07/03/2016 02:32PM Online community executive: 'Basically the letters are being generated because your TV service shows as starting on the 23.02.2015 and ending 11.02.2016. i.e 12 days short of the full 12 months, but in all reality your contract ended in January. Its a system glitch causing the letter to be generated and also a bill will be produced showing the £75 fee, But this will be cleared at the same time, you will see this on the bill produced on the 11 March. The box is yours and does not need to returned. ' 'I agree your contract ended in January, however the box was sent regardless of if you connect it or not , it still forms part of the contract, Our system has put a different date on the start for the TV portion of your contract, our system shows it was connected at least once to your router on the 19 Feb 2015. Again the box is yours and does not need to be returned. ' Cris
  20. Just looking for any advice. I've had enough of TalkTalk with ever increasing prices and better offers made to new customers rather than loyalty being important (yes I know they are all the same) For an as yet unknown reason I can't port my home number across to a new provider. So this means I either get a new number and all the hassle that entails or have to stick with TalkTalk. In typing this I realise they don't need to show loyalty to long term customers. Holding the number is enough to stop most people switching. In this digital day and age I can't see any reason for it not being a requirement to allow the number to be ported over. Rant over anyone had this before and did you solve it? Thanks
  21. Hi all, after years or problems and increasing charges with talktalk I decided o change to a new provider. At first I called talktalk to discuss the new charges being applied as of 01/10/15 but was advised that I did not have a contract with talktalk as my old contract was cancelled on the 31/07/15, this was due to me moving home and I used their online service to change my address. So during my incredibly lengthy phone call to them I asked the representative more than 4 times "if I cancelled my account (notice I said account, as apparently as the representative advised I did not have a contract with talktalk) would I incur any penalty/early termination charges, and on each occasion was advised that I would not incur any charges. I also went to their online chat yesterday to advise them that I would be changing my provider and again was advised that I did not have a contract with them. Anyway, this morning I received an email from them stating "Since you´ll be leaving before the end of your contract period, we´ve worked out the final charges that you will need to pay. These will be shown as contract breakage fees on your bill". Total charges of £238.36. Anyway I sent them strongly worked email (I am happy to attach it if anyone is interested) to several people including Alexandra Birtles, Nick Clark, Dido Harding & Charles Dunstone, stating that as I have been advised twice that I do not have a contract with them that I cannot be in breach of one, and secondly that I have been advised on more than 4 occasions that if I cancelled my account that I would incur no penalty charges. So if anyone has any advice or email details for other people at this company then please let me know.
  22. When Talktalk were hacked last year, they offered customers a free upgrade as compensation. They were able to add one of the following to their existing services with the group: TV content including movies, kids entertainment and sports; A mobile SIM with a monthly allowance of free texts, data and calls; Unlimited UK landline and mobile calls; A broadband health check by experienced engineers Turns out that far from free, Talktalk have been charging some customers TalkTalk customers should check their bill closely if they accepted a free upgrade, and make sure they are not paying for it. http://www.theguardian.com/money/2016/feb/01/talktalk-hacking-free-sim-offer-apology-charge
  23. Greetings Since the last talk talk data breach I have been having nothing but phone calls from people pretending to be talktalk with most of my personal details to hand. When I have been declining their services I have been called all manner of things - Insert Swear Words Here! I am still in my contract but what is the likellyhood of me leaving them and sueing them for loosing all of my data.
  24. o prior to my line going active on the 19th, I was given an offer for 6 months half price line rental to try and keep me proceeding with the order as Sky had offered me a good deal to stay with them. I was happy with this new offer so obviously told sky I wouldn't be sticking with them. It was at this point they threw out a great offer to which it was back to TalkTalk to tell them I wouldn't be proceeding. On the 13th January, on the live chat, an advisor named Reshan stated ; Reshan: The order is 6 months half price call plan, with line rental and your package. Reshan: Thank you for your patience. Ryan: you're very welcome. Ryan: Yeah, that's the offer I had a note off, that works out just below £65 more expensive than the sky offer. This is absolutely the most you can offer? Reshan: I can offer you 12 months half price on your package. Ryan: that would definitely beat sky so I would be more than happy with that Reshan! Reshan: Please give me a moment. It was at this point the advisors computer stopped working and the offer wouldn;t be applied right away. Notes were being made and it would be applied shortly. I've tried so hard trying to get this applied and advisors are saying what he is saying is 12 months off the broadband cost which is FREE for 18 months so essentially no difference to the package. From the context of the chat I was having, I assumed it was off line rental but TT are insistant that Line Rental is seperate and not part of the 'package'. I've also been on to the Chief Exective Office and they've been so helpful too......not! The person I spoke to said that what Reshan meant was he was extending the offer of FREE broadband from 12 months to 18 (Even although that's not what is said above) ; that's all the person from the CEO team emphasised - I then found my welcome letter which states FREE broadband for 18 months which was generated before any discounts were applied. I just feel that I have been totally misled into proceeding with the order. I have trailled back through all the chat logs and found this gem this morning which again totally contradicts the executive office's stance ; Joan: You're welcome, okay. Here's what I can do for you. Since the account is still not yet active I will need you to contact us right after the 6 months end to add another 6 months of the Half price line rental. Joan: Now if after 6 months it's not available we will just apply a credit for you equivalent to the offer. If I proceed down this route I can absolutely see what would happen 6 months down the line ..... it would not be honoured whatsoever and it would be more of a headache. Can anyone advise me of what I can do as nowhere is being helpful!
  25. Following the hack of their website, Talktalk are offering a free upgrade for all their customers. The type of upgrade offered would depend on the kind of package customers already had. For example, customers with TV packages might be offered a sports channel that they did not already have. Customers will be able to choose their free upgrades between 1st December and 31st December In addition, a new bundle of online and telephone security features to improve your protection from s cammers, malware and cold callers will be offered free of charge. http://www.talktalk.co.uk/customerupgrade/?refresh=true
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