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  1. Hi Went for my interview today for the installation engineer role passed everything did my medical and passed all that and been told their recruitment recruitment will be in touch soon to do CRB checks and a credit file check. Only thing im worried about is the credit check few years ago after i lost my job i went through a stupid patch with silly loans and an over draft, i paid the loans off, still currently paying the overdraft which is not far off setteled since then things are getting better was recently accepted on a credit card to boost my credit history which ive been using a
  2. Hi All I am enquiring on behalf of a friend, he took out a sky q subscription around 2 months ago and now needs to cancel all of his sky TV due to a cut in his benifits. is there any advice anyone can help ...he is worries that he will have to pay a huge bill to cancel something he can no longer afford thank you all cheers lets
  3. Hi Everyone, I am seeking legal help or guidance here as I am at my wits end with any Ombudsman, Sky and CIFAS. Over a year ago I applied for a Santander personal account as I had an existing business account with them, to my surprise they turned me down so I contacted them and they could not provide me with the exact reason why. I was also contacted by Santander who then stated that they had to remove my name from our Ltd company bank account. I dug into this and eventually the bank manager found out that a fraud mark had been registered against me and that was against they're
  4. https://uk.yahoo.com/finance/news/sky-accused-letting-72yo-alzheimers-sufferer-pay-110-month-tv-packages-175050618.html Media giant Sky allowed an elderly Alzheimer’s to pay £110 a month for his TV package. Rachel Holdsworth says the family was astounded to learn her uncle, Rodney, was parting with so much. They thought initially that the 72-year-old, who was diagnosed with early onset dementia a couple of years ago, was paying for broadband despite not having a computer or mobile phone. But, after finally convincing Sky that she was a relative and gaining acces
  5. Hi I have had a Sky subscription for the last 5 years and just recently I am experiencing some satellite signal issues on certain channels. The picture just glitches and I receive an error message stating 'no satellite signal received.' When checking the signal strength and signal quality in my sky settings, the bar is virtually at zero. I have contacted Sky about this and they have notified me that I will need to pay £30 for an engineer to come out because my box is out of warranty. I advised the customer services that it has nothing to do with the box and it is clear
  6. Hi all I used to be with Sky for my phone & broadband, I contacted them on the 4th April to see if they would do me a better deal as Virgin were offering me a deal that was £15 a month cheaper.. . The call centre drone I spoke with wasn't interested in retaining my custom after something like 16yrs and so I started the cancellation process. This would take 2 weeks, my new provider would also notify them that they were taking over my phone number. I paid for my service in advance at the end of March which means my account was up to date aside from any call charges
  7. Being forced to raise a small claims against SKY, I'm familiar with the process however Sky Subscriber Services Ltd are based at a PO Box in Livingston (Scotland) however their registered address for the company is Isleworth Middlesex although they also have a Scottish office in Dunfermline. I'm assuming I have to go for the registered company address and therefore make a claim through the English courts. Anyone have any advice?
  8. Hi there I recently took up Sky on an offer regarding SkyQ. This included a main 1TB box and a smaller mini box. In short: In the initial call making me the offer (retentions team) there was no mention of a fee for multi-room services. I raised a complaint about this to which I requested the call to be listened to. I was told subsequently that the call was listened to and the monthly fee was mentioned. I then made a SAR and got a copy of the call recording and system log notes. The call contains no mention of the multi-room fee. So in short I've bee
  9. Hi I have a secured loan previously owned by black Horse but sold to Sky Loans in 2015 .what a nightmare At point of sale sky loans told me there were arrears despite the account being in dispute In 2016 Black horse made me a credit which more than cleared any arrears and Sky Loans have added various charges extra interest but refused to reimburse me The loan is almost paid any advice Please
  10. Summary of problems: Admitted they overcharged me for 3 yrs, eventually got money back, Want to go on sky fibre, but had to cancel my existing broadband to do so as this was on a separate contract, cancel as they said And now 4 weeks later after placing an order over the phone I still have no broadband and now no telephone. Keep being told start date after the next to point I'm now so sick of it I'll have to go else where. I've been given wrong numbers, told wrong policies, Told incorrect contract lengths, and a whole lot more. Please someone tell me I'm within my right
  11. Hi, I've had a listing removed from eBay - apparently it was reported by Sky Media. There is no real reason as to why the item has been removed just that 'please not (sic) that this item is not allowed on our site.' and 'for more information read the help pages or contact Sky directly.' The item in question was a Now TV Sky Cinema pass - I bought another couple of Now TV boxes before Christmas and didn't need the passes. As far as I'm aware the listing was compliant with eBay rules - item to be posted via Royal Mail, so not a 'digitally delivered item' or 'non-physical goods'. I beli
  12. I hope I have got this in the correct place! I have received a letter today from Pastdue Credit solutions saying that I owe Sky £70+. Now here's the problem - I don't! I closed my account with Sky quite properly giving the required notice, which ended on 21st September. Like all accounts, Sky collected in advance for my services, I was charged for the period up to 21st September on 22nd August. I also paid, on 23rd August, an early termination fee of £148 (I was dissatisfied with their service due to the signal disappearing for weeks on end three times in
  13. Today in the post we had an offer of 15% off our subscription if we took up the offer. I logged into the address given as I wanted to see how it would apply in our case as we have the movies on discount at present. There was a button that you needed to click and I thought in doing so I woudl be able to get more information and how mcuh the discount would be. T o see this info I had to log in which I did and on logging in got a message that I had now got the discount and was locked into a 12 month contract and it seems there is no way to cancel this as we do not want to be lo
  14. Had a lovely holiday in Spain for my 40th! Booked the holiday through a travel agent including airport parking. Been home a month,and received a parking fine from UKCPS for £100. My car had been parked for the week on Skypark Liverpool and the reason for issue was WITHOUT A VALID PERMIT OR AUTHORITY. Apparently a notice was affixed to the windscreen of my vehicle, nothing on the car windscreen or was told about this by our meet and greet rep for Skypark. I have contacted Skypark Liverpool and their head office in Blackpool. No response from Liverpool but had a response from Hea
  15. Is something happening that we do not know about. Three people i know have said,one in Yorkshire and 2 in Lancashire who do not communicate with each other have heard strange unexplained noises from the sky. A loud humming,whining noise. Rumbling,not storms in the distance.Not tinnitus,going on for ages.A mixture of sounds. Are we chasing UFOS about perhaps.You cannot pinpoint it,it is everywhere it seems. I had better leave it there or else you may send the people with white coats to my house. Just wondering.
  16. In last week's White Paper on the future of the BBC, the Culture Secretary; John Whittingdale confirmed that watching TV without a valid TV licence will continue to be a criminal offence. At present, 13% (approx 180,000 cases) that go before the magistrates each year are in relation to TV licence evasion. In the consultation paper it was stated that 'more guidance' was required in relation to this offence together with 'proposed culpability factors'. Presently, the Sentencing Council are undertaking a large-scale revamp of sentencing rules for 27 common offences dealt with by the
  17. I am currently with Sky and I have just been advised that my monthly payment will be increasing by £5.50 from 1st June I have Sky+HD Pack with Variety, Sports and multiroom. Considering switching to Virgin, in which I have broadband and phone with. Can any Virgin uses advise what the best package that is on offer at moment ? Thanks
  18. Hi, I pay £160 a month for 5 SKY boxes, all HD and fully loaded with packages. I consider myself to be a decent customer. 3 months ago we had a period of bad weather and 3 of my boxes lost signal. I suspect it's to do with the connection on the dish as my other boxes get a signal fine. They want £60 engineer fee per box to climb a ladder and re-connect. Granted I can get a local guy to do it but as I pay nearly £2k a year for SKY you would think they'd like to keep me happy. Are there any tactics that I can use to talk them into doing it for free? (or at least at
  19. Sky is putting up the prices of its TV packages by an average of between £2 and £3 a month from 1 June. The TV giant has revealed new prices for both upgrades and its TV deals, with increases ranging between £1 and £4.25 per month. Sky’s premier package, The Complete, will see the biggest jump in cost, with customers required to pay £80 a month from June – a rise of £4.25. “While existing customers who have been with Sky for longer than the minimum term (12 months) can vote with their feet, in doing so they say goodbye to a lot of content you cannot get anywhere else. Meanwhil
  20. We recieved a letter today from cabot which said they had bought our Sky account. There was also a letter dated the day before from Sky enclosed in the letter saying they had sold it to Cabot. Now im currently dealing with Cabot for 3 other matters and one is in court to which the court has told Cabot to get a grip, they are also very over due with the cca for another account. Anyway, back to the Sky 'debt'. We moved almost 5 years ago (May 2011) but we did cancel the sky package as we weren't going to use them in the new area. Cabot are inviting me to contaft them to dis
  21. My son took out a subscription with Sky for Broadband and TV. This involved a 12 month contract until August 2016. Included in this package were movies and a "free" TV set. My son agreed all this by telephone and nothing was actually signed; it was all verbal. He was told that early cancellation was possible but that a cancellation fee would be payable. This was a significant amount: £134.06 He was told this at least three times by Sky, most recently just 24 hours ago. Also if he did cancel early, the current months fee would be payable plus an indeterminate admin fee the following month after
  22. We had a problem with our landline about 3 months ago and Mrs rang Sky to get it fixed. We were told there had been a fault and a crossed line had been the problem. Mrs checked the bill and we were charged for calls we had not made (about £20). At the time of these calls being made our phone was not working at all. Back in touch with Sky who told us that they would sort the problem out and amend the bill, this has not been done. We checked our latest bill on Saturday and we are still being charged for calls we've not made. Should we put this in writing to Sky
  23. In the early months of 2010, Golden Eye (International) Ltd, a company connected with the Ben Dover porn brand, decided to chance their hand at obtaining settlements from alleged file-sharers in the UK. Although they successfully obtained the identities of alleged file-sharers through the court using the Tilly Bailey & Irvine (TBI) law firm, things quickly went wrong for GoldenEye. TBI pulled out due to bad publicity and the company was eventually fined late 2011 by the Solicitors Regulatory Authority for their mishandling of the cases. In September 2011, Golden Eye were
  24. Hi I am having some difficulty with SKY TV over my account with them. I have the full TV package along with multiroom and I had an offer that gave me half price multiroom for the next 75 years. I recently called up to negotiate my package and they offered me £16 off for 10 months. I enquired 3 times and asked them to confirm each time that I would continue to get my half price multiroom deal for the next 75 years. I was told each time that the offer on multiroom would be honoured and that for the extra £16 off for 10 months, I would be taking out a new 12 month contract. T
  25. Well, generally I am a supporter of sky, BUT alongside the £1 increase in line rental (heck they all are) sky are removing the included calls effectively reducing the worth of the package in addition to raising its cost. Now as if the double whammy there wasn't bad enough they are 'automatically' moving people on to an additionally charged calls package - as that gives the nearest call package to the free included ones you had. How are they notifying folk of this - buried in the detail of what superficially looks like just another rubbish mail shot. and to add further insult to in
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