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  1. Hi All, Just had a quick read of the other threads but haven't found anyone in this exact situation. Background: I signed up to Bannatynes back in Nov 18. Living in Edinburgh and starting a new job in Livingston (right next to the Bannatynes) I was delighted to find that both gyms were in the same "tier" for cross usage. I was given the tour by the membership girl who told me all about this and advised me to sign up online (weird? they're usually very pushy to get you to sign there and then). When I went to do so I noticed that it was £3-4 cheaper per month to sign up at Edinb
  2. My mother of 82 took out a Policy with yourrepair in July this year She had swapped from a previous cover as it was getting a bit to expensive for her. She saw yourrepair online and read the reviews and all seemed good so She chose top cover as it was still cheaper than previous care cover. Now she has happily been paying for a good few month with no problems. The boiler has now incurred a problem. It keeps cutting out leaving her without heating and hot water intermittently. She made a claim online as there doesn’t seem to be a telephone number. She was told an engine
  3. Hello I wonder if you can advise me. My son has had a loan from Money barn. He picked the car up and its been one problem after another with the car. He has phoned moneybarn to tell them, and they say they have opened a case but he should take it up with the garage. It is 14 days on Wednesday so does he still have time to cancel the loan and if he does should he send an email as well as phone them, he wouldnt have time to send a letter would he? Thank you for any help you can give.
  4. Hi, The gym is called Ultimate Physique in a town called Castleford. - No water supply in the gym which in these conditions is just unacceptable - No air conditioning in the gym so in warm weather working out is unbearable and in the winter when working out on the first floor it's so cold you struggle to sweat - The duration of my contract is 36 months with I believe is classed as an unnecessarily long contract under Consumer Rights Act 2015 - The penalty to cancel my membership is £10 x by the remaining months, which is 19 in this case. - Is this also an unfair term in my
  5. Hello, I bought a television on Friday via the Curry's website. The order went through fine and I was offered a delivery slot and all seemed fine. The money was deducted from my bank account. On day of delivery no confirmation received. After endless automated phone calls I finally managed to speak to a real person. I was told my order had been cancelled due to purchase not being consistent with my spending activity!! I am told I will be refunded in due course but this is totally bizarre. Anyone else had any horror stories with this company? Charlie
  6. Hello there. First time poster, found you when googling for help. I went to SCS 3 weeks ago and ordered a sofa, albeit halfheartedly as the salesman was like my shadow. I have since that day found out I will not be financially able to pay for this with their credit company, due to genuine unforeseen circumstances. I spoke to Ikano their credit people, who was very nice and cancelled when Id explained, and gave me a reference number to take to the store to cancel. I did and was told to call their head office, who then told me to go back to the store which I did
  7. Hi All I am enquiring on behalf of a friend, he took out a sky q subscription around 2 months ago and now needs to cancel all of his sky TV due to a cut in his benifits. is there any advice anyone can help ...he is worries that he will have to pay a huge bill to cancel something he can no longer afford thank you all cheers lets
  8. Please can anyone help. My daughter has bi-polar and will often spend money on things she cannot afford. She booked a holiday to Las Vegas in December and all the money has come out of her account but she doesn't have enough money to actually go. Love Holidays say the contract is with 'their suppliers' and she can't get her money back (we didn't expect it all). Anyone had experience of this issue please.
  9. The sign The PCN To my untrained eye I see 2 errors on PCN ,and the relationship of the PCN to the sign. On the PCN the reduced charge amount is obliterated by the miss alignment of the printing , so the driver would not know the correct amount to pay . The sign shows a penalty amount of £90 reduced to £50 for early payment , whereas the PCN shows a penalty amount of £100 reduced to £? Good enough cause for the PCN to be cancelled ? What I have not shown is that as well as above, the phone numbers for enquiry or payment on the sign are totally different
  10. Hi, I'm brand new here but thought I might get some decent advice. I went into Sofology yesterday evening and picked out a sofa and coffee table with the help of a polite salesperson. The items all have 6 week plus lead times, and as I understand, the sofa actually has to be manufactured first. I was told I had 48 hours to confirm the order after placing it. At the end, right after my credit card payment went through, I was handed a piece of paper and told "cancellations are charged at 30%". Nothing else was explained to me really. At that point I took it to mean that once they start
  11. Hello All, I have an annual membership with British Military Fitness which was taken via Salary deduction through my company via third party provider GYMFLEX. I trained with BMF for 2 months but had an injury on 1st of March in my left ligament and have not been able to train since. I wrote to my company HR as advised by GYMFLEX , along with recommendation from my physio for 3 month no boot camps that BMF provides since its not a GYM but boot camp setup only in outdoor parks, and the response sent back is as follows. 'Thanks for your patience whilst we looked into thi
  12. Tougher rules to let customers exit their contract New rules being introduced by Ofcom will let broadband customers exit their contract at any time if they aren’t getting the speed quoted by their provider. Currently customers can only cancel their broadband deal penalty free within the first three months of the contract. After that time they are charged a penalty fee to exit, even if their broadband speed is slow. Under the new rules customers can cancel at any time, if the speed they receive is slower than the speed they were quoted when they signed up. h
  13. Hello everyone, I signed up today the 13th of February with a gym membership with Fit4less in Brentford. I decided to do that online so I selected £24,99 per month no contract. I received 2 e-mails after subsrcibing, one welcome e-mail from the club and one with my DD information, the terms and conditions and other relevant information. After reading the e-mail and reading also a lot of reviews for this type of gyms I decided to cancel my membership the same day. On the e-mail they state 'Please note that if you completed this membership agreement whilst not in the
  14. Hello, TLDR version: I refuse to pay my month notice of gym membership because I couldn't reach anyone there for 6 weeks. Impossible to explain this to the gym as they won't reply to me, only get automated replies. Full version: I should have read this subforum before cancelling my membership, for the good advice of sending a recorded mail. But I havn't so I'd appreciate if you could give me advice. Here are the basic facts: -2013. I stopped going to the gym -Sept 2016. I finally decided to cancel my membership, yes I know I'm an idiot. -I called them every
  15. Hi all, I signed up with BT Broadband, phone and tele however I've since been offered a deal with Virgin that I think is better. My Bt was due to start on Monday however I didn't get the packages that day as I wasn't in. They are still at the post office. However i phoned them today to cancel and they say as I'm out of the 14 day peace of mind period (which is shorter than the time it took for equipment to arrive) I can only cancel if i give them just short of seven hundred quid. To confirm, I have never activated any service and even if i had then it would only be three days
  16. Hey guys, first time posting here. I just submitted the 'cancel my membership' form for my xercise4less membership. I did this because my 12 month student contract is up and according to my local branch I was now 'eligible' to cancel. I feel I may have messed up because in the 'additional comments' section I put my reason for not renewing was because I have permanently moved away. I am concerned they may ask for proof of this? Can they ask for proof of moving away even when you have completed your 12 month contract with them? Surely they won't ask for proof even when
  17. I booked a holiday a few weeks back using Love Holidays. The total cost of the holiday was £680, all i have paid so far is the £80 deposit. It was a silly holiday to book anyway, I can afford to go but I could do with the money on other things so I decided i wanted to cancel it. I emailed them asking to cancel and now they want me to pay for the flight cost, which is £300, the holiday isn't even for over a month away surely this is an acceptable cancellation period! Anything I can do? Thanks
  18. Hi... I booked a ticket through flight centre with an agent. This guy was hurrying me up for a week to offer me this special deal which apparently closed by 6pm on Friday. I eventually booked it on the day...and paid over the phone. Prior to that I received a terms and conditions note, then paid for the ticket. I received the itinerary confirming the flight and ticket two days ago. The agent then asked me if I was still looking for hotels and I said I was, asked if he could help with that as well... a day later he sent me an email saying: "I only ask becau
  19. In October 2015 we ordered a new Buccaneer Cruiser caravan and paid a deposit of £1000. The caravan is due to delivery within the next few days. We chose this caravan as it is wider and has self levelling making it easier for me as I have rheumatoid arthritis and therefore mobility problems. Between the time we paid the deposit and now we raise a few issues about the rear panels on these caravans as there was an issue with some developing cracks. The caravan is advertised with a 10 year water ingress warranty and one would assume that this covers the outside panels however on reading
  20. I've had an issue with a PCN going on for a little while. Essentially I got no ticket on my vehicle and no communication from the LA, the first I heard of it was when the TEC sent the order for recovery I completed a witness statement which was accepted, then the same thing happened again. Again I completed a witness statement which was accepted, this time the LA said they wouldn't accept it and would continue to pursure for recovery under the order (which had been cancelled!) After I challenged the legality of this, they eventually issued an NTO. I raised representations which
  21. I am currently running windows 8.1 on my laptop, however a pop up window keeps appearing saying that my pc is scheduled to upgrade to windows 10 on Saturday 12th March. Despite the fact that I clicked cancel to cancel the upgrade, another window opened advising me to "upgrade now" or "upgrade later", and does not appear to have cancelled the upgrade. What do I do ??
  22. hi there, I need some advice as I am now going out of my mind. On Thursday 14th January 2016 I took out a contract with Vodafone pay monthly for an iPhone 6s in Rose Gold 16gb I received an order acknowledgement but no further information. I then called on 15th January 2016 to find out what was going on with the order. After being passed around at least 6 different departments and often without being told and just being put on hold I got through to a very helpful sales advisor. This advisor took it upon himself to cancel my original order placed on the 14th and place a new order wi
  23. Hi, I am posting in regards to my girlfriends Vodafone account as I don't know what to do now. 2 and a half years ago she got a 2 year contract with Vodafone for an iPhone 4s (£37 pcm), the contract ran out in august 2015, we didn't realise the contract continued so were billed for another month. When we saw this charge on her bank statement we contacted Vodafone immediately and agreed to pay for the last month and then the contract would be cancelled. We felt happy the contract was over and didn't think about it again. 3 months later, in December, we received a letter in the post from
  24. Hi all. I am desperate for help to see if there is any way I can cancel a 12 month contract before the 1st payment is due this december. I stupidly signed a contract for my 7 year old son who wanted to continue his karate classes having just been awarded his infant black belt. He has been a member since December 2013 and attended this local club weekly till 24th june this year where he earned his final belt. The teacher asked him if he wanted to continue into junior classes as he received his belt and he said yes in his excitement. I had 10 mins to fill in paperwork before the next
  25. we have ordered a sofa from scs and my wife has now had her hours cut at work so we have decided to cancel. we have been informed that we are not allowed to cancel the order, we were not informed of the no cancelation policy when we ordered the £2,600 sofa, surly this can't be right
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