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Hi I have had a Sky subscription for the last 5 years and just recently I am experiencing some satellite signal issues on certain channels. The picture just glitches and I receive an error message stating 'no satellite signal received.' When checking the signal strength and signal quality in my sky settings, the bar is virtually at zero. I have contacted Sky about this and they have notified me that I will need to pay £30 for an engineer to come out because my box is out of warranty. I advised the customer services that it has nothing to do with the box and it is clearly a satellite signal issue. (I went through all the troubleshooting, replaced every single cable etc) I wanted the engineer visit to be complementary as I am effectively paying a subscription for something that doesn't work properly. Unfortunately the Sky advisors I spoke to just responded like robots with generic responses that didn't help and the bottom line was that I had to pay a call out fee. Part of me now wants to cancel and move to an alternative provider as I think it is poor that I am paying a hefty monthly subscription whereby half the channels don't even work and the only way they can attempt to resolve the signal problems is for me to pay yet more money for an engineer. Surely they are in breach of the contract. I think I only have 2 months left on my contract. Would I have the right to cancel this without being charged a cancellation fee based on the circumstances? I would be interested if anybody has had any experience in a similar scenario. I completely agree that if for example my box was damaged then it would be the responsibility of the customer, but when the signal sky are providing is of poor quality, surely the onus is on them to fix this as per the service I pay? Thanks in advance.
The UK Government has taken action to ensure remote homes and businesses can access its promised basic 2Mbps broadband service In a bid to deliver on previous guarantees it has made about affordable broadband access, the government will offer subsidised satellite dishes to some of the most remote areas. The scheme will be administered by local authorities. Homeowners and businesses within eligible areas will receive a voucher code to provide them with a free satellite dish and in some cases installation, as well as reduced 12 monthly subscription costs from partnering satellite broadband providers. Use the postcode checker here to find information about what is available in your area: http://gosuperfastchecker.culture.gov.uk/basicbroadbandchecker/index.php
In a nutshell I object to the placing of a neighbours satellite dish overhanging my drive. The dish is attached to my neighbours side wall, which forms the boundary between our properties but totally overhangs our drive adjacent to the neighbours wall. The biggest bones of contention are the tendancy for birds to sit on the dish and crap on our car/drive and often finding workmen on my drive maintaining the dish/cables with absolutely no notice or warning. My neighbour insists we do not have a right to ask him to move the dish. His view is that he has a legal right to place ancillary structures on his wall and similarly has a right to access my drive to access his 'ancillary structures'. Does this sound correct? Is there really nothing I can do to get the dish moved?