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  1. Hi all, so this is an interesting one, I joined a gym.. locally.. online.. they had a separate finance firm ‘Debit Finance Collections’’, and it’s a local trust gym.. to cut a long story short, just after joining I went on a course at work and was out of the area for a while and pretty busy, when I got back I realised I just wouldn’t have time to use the gym and to be honest there’s one closer to my work which is better placed.. I called up DFC (bearing in mind I haven’t set foot in the gym, picked up my card, had a letter.. nothing..) and that was when I was told, as I
  2. Hi, I've been with Brightside Car Insurance for last two years, however my auto renewal wasn't a great price but I was away working and I totally forgot to cancel in time & it was renewed. Luckily I got back within the 14 day cooling off period and called to cancel and asked how much I would be refunded from the first monthly payment taken via Direct Debit (£60)..I realised I would be charged the £25 cancellation fee & for number of days cover provided. The advisor said he could only cancel the policy and was unable to confirm the refund amount & I would have to ca
  3. Hi, Firstly I know there are hundreds of threads for this same matter but I don’t think any apply directly to me. I received an email today from Harlands claiming that I owe them £104.97. This is for a gym membership I took out around February 2017 whilst working away from home. When I signed up to the gym I was told it was a 12 month contract and nothing else. I was surprised to see the payment still coming out a few month down the line once the 12 months was up and I cancelled the direct debit on the online banking app. Heard noting and thought nothing of it until toda
  4. Hi First post so please go easy I joined DL in May on a 12 month membership. Its a 32 mile round trip but was worth it. However now my marriage has ended and Im separated. Left with joint debts ie. big Halifax overdraft and their new charges are a killer but thats another story. I'm been in contact with Halifax and Barclaycard as Im in a severe financial pickle. Bottom line is I could really do with ending my DL membership to save £72pm and wonder if its possible. I haven't cancelled the DD as Ive read that doesn't go down well with DL. Ive not written to DL y
  5. Good morning, first of all this is the first time i’ve Used a forum so pardon my ignorance. I was a member at lifestyle fitness on Hagley road, Birmingham. I paid for a 12 months membership and only went twice. I cancelled my membership and received a “Sorry you’re leaving” email. Maybe a year later I rejoined. The building having changed Hands to “TheGymGroup”. I was paying by the month and I was using the gym. I got really fed up with the gym and the lack of equipment . I quit my membership through the members app. Again I received a “Sorry you’re leaving” email. That
  6. Have been googling for a solution to walk me away with this, then found this forum. This forum is amazing! But it may still be uneasy to resolve my trouble, because I red all the other threads by fellow victims and yet none of them matched with mine. It sounds absolutely silly as in hindsight, however, I literally and rather unconsciously has made two sign-ups in UseNext 14 days free trial, with one fraud Email address and the other one is authentic. But both of them have now bundled with my PayPal account, therefore, I assume I will get a double charge in the expiry of free trial period
  7. hey hoping someone can advise me! I had my first car insurance cancelled in 2013 coming up to 5 years ago the reason being that i took the policy out as i was buying my first car and mistakenly said id had my licence for 1 year (id had it for 10 months) so when i sent my licence as proof they cancelled the insurance. The fact is it was a silly mistake,i just thought oh its been around a year i wasnt trying to deceive them as i knew i was going to have to send proof anyway.. i now seem to be paying for this mistake! Will I have to disclose forever? and as a consequence most ins
  8. Hi, I joined a local gym on an offer that stated 3 months at £9.99. I went regularly for a month and a bit but the parking was shambolic and they had about 5 spaces and the rest was on street parking in a busy area and eventually i got bored of hunting for spaces to go to the gym. I eventually tracked down the portal and it had barely any information on it and no way to cancel. Having been on a Harlands membership before or so i thought with Simply Gym i did what i had been told by them and cancelled the membership. After the last payment should have gone out i received a text a
  9. Hi. Just needing some guidence on CRS on behalf of the Harlands gym. Cancelled the gym membership after 6 months i personally thought id taken it out for a 3 months time scale as i was told its for how long you want it too be not like other gyms!!! I was wanting a gym based more on classes as i got married in Aug 17. Cancelled with the bank as i was having personal issues it wasnt until i had to look at my bank account realised i was still paying for the gym as i thought id got it for the 3 months sounds a lame excuse i know have been told i owe them 342.00.
  10. I have recently returned from Cuba, it was a fantastic holiday that was only spoilt by a loss of 2 days. When we booked it we was due to fly to Havana, Spend a couple of nights there, then fly on to Cayo coco, using an internal flight. Spend 14 nights then fly back to Havana for an overnight stay then Havana to Gatwick.. The internal flight time was 45 mins. 3 days before our holiday we were contacted by our holiday company stating that because of a recent airplane crash at Havana they would not be using any internal flights.? Which is fine, safety first etc.! Th
  11. I recently entered a contract with an estate agent called Remax signing on the 21st of March 2018 due to the failure to get one visit booked within the first week whereby there was 350 online views and a failed attempt to cooperate with another estate agent to work together in selling the property. I didn’t hear from the agent in a week and he didn’t respond to a message I sent him asking for an update. Hence, I decided to cancel and go with another agent. This is the wording from the contract: If you are a consumer client and this contract was not agreed within our premises
  12. Booked hotel only with Love Holidays and am paying in instalments £60 deposit and one payment of £280 so far with the balance due July. Since booking our chosen hotel has had some really dire reviews and any that are positive seem to be fake ! I'm petrified of staying there now especially as hubby will not be with me and I will be on my own with two young kids. I'd rather cancel and stay somewhere else. Am also fearful that the third party company will have overbooked or not have my booking at all something I have now read is quite common. I know its common practice for bookings to
  13. Hi, I cancelled my DD with Harland's earlier this year after speaking to a member of staff at the gym who told me this was an adequate way to cancel since I was pregnant and could no longer fully use my membership. This month I received an email from Harland's asking me to pay £100+ in fees due to cancelling my direct debit. I rang as instructed and was asked to provide proof of pregnancy and that by doing so the amount would be cleared and the account cancelled. After sending proof I received an email saying I was required to pay £52+ in order for them to cancel my acc
  14. I have been having issues with the cancellation of my Xercise for less membership. I completed the online cancellation form on 14th November 2017. At the same time, I cancelled the DD with my bank. I realise now that they do state on their cancallation form that you must give 30 days notive, so in hindsight I did cancel my direct debit too early. After this date, I started to recived email/txt/letters stating that I owed money. I initially read some posts on this webpage and I ignored the correspondance. It went through the usual form: Harlands adding admin fee / CRS txting
  15. Hi hope you can help, a week ago I paid a deposit of £370 towards an all inclusive holiday in Rhodes due to fly out 1st April. My boyfriend and I have split up and therefore won’t be wanting to go on the holiday together. Does anyone know where I stand in terms of payment of the rest of the holiday (due to be paid in full 25th March) or if I can get a refund of my deposit. Thanks
  16. Booked a 'camping' break for two nights 13th to 15th Feb, this was booked on the 16th Jan. However, the better half no longer wishes to go, mainly due to the weather/temperature, but primarily because she isn't feeling great, and would prefer to simply go out for the day on Valentines day. I rang Away Resorts who deal with the bookings, and was told that if I cancelled then they don't have to refund the cost (£70) because their T&C's say so..... https://www.awayresorts.co.uk/terms-and-conditions/ Seventy quid is a lot of money for us, just to simply throw away i
  17. Hello, I’m desperately seeking help regard a claim with my travel insurance. Here is my situation: - Policy: Economy Light (attached) - Insure and Go is the insurance company - Incident while abroad: Money and travel documents stolen from inside our hotel room in Lyon, France, on the 1st night of the trip (22nd December 2017). Unfortunately they were not in the hotel safe. - Travel plans: The trip was originally organized in 2 parts: o 1 week in France: starting in Lyon (where the theft happened) and going to the south of France (Nice, Marseille and Perpignan)
  18. Hi I've recently cancelled my direct debit to Xercise4less and received a letter from Harlands saying I owe them admin fee of £25 aswell as the monthly fee etc... I had been with the gym for over 3 years now (rolling contract atm). I haven't stepped foot in the gym since 27/06/16. So over £175 wasted (my reason for cancelling). The letter I received from Harlands states that if I do not pay by 10 December I will be charged another £25. So I phoned up Harlands today and offered to pay what I owed (£9.99) without the admin fee ofcourse. But as you'd expect they had declined the of
  19. Good morning folks, I'm getting in touch on behalf of my partner. She signed up to Simply Gym back in August, who use Harlands as their money collector She's just received an email this morning stating that she is £97.98 in arrears because a direct debit was cancelled and the last two payments of £25 have not been going through. They also state that if the debt isn't paid by 14th November a debt of £313.89 (yes, £313.89!) will be passed on the a Debt Recovery Company. They stated that they've been sending letters up until this point, but we haven't received anythi
  20. Hi All, I had a trade insurance with Onesure last year, and despite the cost and the business closing, I kept the policy for the year. It has now come round to renewal, and due to working in an employed position, I couldn't call during their working hours, so have gone to cancel today. The policy is £1100, but they are looking to charge me over £450 for cancelling 3 days in (2 being weekend). I can understand some cancellation fee, but it's within 14 days cooling off period and this amount! They are currently speaking to the underwriter to check costs, but I fear this is part o
  21. Hello everyone, I am new here. Sorry if this problem has already been discussed before, but would really want some advice on the matter. I've joined exercise for less on the 18th of September 2017, and I wanted to join for a month to test out the gym, so the personal trainer there at the time said that I can join and cancel on the same day so that the charge would only be taken for September, they charged me 40 pounds, 20 for admin and 20 for the month. The contract I am on is a rolling contract. although on the terms and condition states that I shouldn't cancel the DD, but I di
  22. Hope this is the right spot for this .. . my first visit - first time I've been threatened with a court action, too - scary! In June of this year I cancelled my gym membership - no valid medical reason - we just weren't going. I had been a member for a couple of years but - and guys no laughing! Swimming three times a week was wrecking my hair.. .. okay you're allowed to laugh a little but just quietly please I went to my bank (Barclays) and instructed them to cancel my direct debit. They did. At least - they told me it was cancelled. They hel
  23. Good afternoon. At the end of last month around the August bank holiday weekend (2017) I decided to cancel my direct debit to Fit4Less because of an upcoming medical condition. On the same day I sent a message to my local Fit4Less on their website contact page saying I would no longer be able to attend and so I have cancelled my direct debit. I had no response. on September the 4th i receive a letter from Harlands saying: Dear MR ***, re: Your membership to Fit4Less We are writing with regards to your membership for Fit4Less as we have been advised
  24. I took out a Service Plan agreement less than 14 days ago and want to cancel. Essentially you pay £26.99 a month for 18 months and it covers a major and minor service, fair enough. However, Ive decided to cancel and simply pay for each service in lump sums as it will in fact be better for me if I want to change cars within the timeframe as if I did then the balance is due which again is fair enough. However, I have NOT claimed on the plan at all and speaking to VW financial services they are saying ok but that it takes up to 28 days to cancel (funny how it only took 20 minutes t
  25. Hello, I began a 12 month contract with my local Xercise4Less gym at Hamilton on the 18th of April 2017. I'm moving to Edinburgh City Centre on the 9th of September and it's not going to be practically possible to travel 5 miles to get to the nearest Xercise4Less gym everyday, I'd like to cancel. What's the best way to go about it to ensure that Harlands don't get any more money than they are due? I looked at the sticky and it recommended to send a letter to head office informing them that you are cancelling. Should I do this along with telling them the reason for
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