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  1. Good morning , wondered if any could assist. In November 2017 i called into what i believed was a service station - SOUTH GATE PARK, A120 Stansted Airport , CM24 1AA as tired and falling asleep. i parked the vehicle in a bay went into one of the outlets McDonalds visited bathroom etc and left. Thought nothing of it . In December received a NTK about parking and fine. Wrote in as the driver as thought there must be a mistake . Met parking said i was only allowed to use starbucks Not Mcdonalds as was off their site. Then sent off to polpa who said no - guilty. Been fighting for
  2. Hi all, Have utilised many a thread from these sites over the years with great success. Quick summary: Usual residential gated car park, management company bought in PPC - I actually from told the management company from the get go that I did not want my bay covered by the scheme because I knew the calibre of companies they would use and being a gated car park with fobs to get in, it doesn't happen that often and if someone was to park in my space although a tad inconvenient my world would not end. My management company actually agreed to this, not before however I had received a
  3. I purchased a new 2 seater sofa and 2 chairs from SCS, the delivery turned up today and the delivery men were unable to get the furniture into the property. They were useless couldn't speak much English and give up. There is another attempt arranged to deliver tomorrow with a different crew, hopefully this crew will be more professional. What I would like to know is what would happen if the second crew also fails to get the furniture into the property? Could I request a refund? I have never had problems before with getting furniture in and out of the property and that i
  4. Hello, I have today received a letter from SCS Law who claim they've been instructed by Highview Parking Limited to recover an alleged penalty charge notice incurred by myself/my vehicle. Incensed by the content of this letter, I sought to establish what the address of the alleged contravention was supposed to have taken place it turns out to be my local gym where I've been a member for nearly 20 years and as such a legitimate user of their car park. I initially contacted Highview Parking to enquire about the reason for the letter and/or alleged contravention was adv
  5. Hello All I need some help. We went to SCS on 26/12 and placed an order on a sofa. The total cost was around 6000 pounds and we decided to go on 4 year finance. We paid a deposit of around 500 pounds and signed all the paperwork and everything was good. The very next day, I was informed that my mom unfortunately was diagnosed with cancer. It is a devastating news for us. I am in the process of arranging everything for us and it is a lot in terms of finances for us. I decided to cancel the sofa as I need money now! I went to the store again and exp
  6. Hello there. First time poster, found you when googling for help. I went to SCS 3 weeks ago and ordered a sofa, albeit halfheartedly as the salesman was like my shadow. I have since that day found out I will not be financially able to pay for this with their credit company, due to genuine unforeseen circumstances. I spoke to Ikano their credit people, who was very nice and cancelled when Id explained, and gave me a reference number to take to the store to cancel. I did and was told to call their head office, who then told me to go back to the store which I did
  7. Hi, Apologies if this is a silly question but my wife and I are thinking about buying a sofa and like the idea of buying online because of the distance selling rights of being able to send it back if it turns out to be unsuitable. Please can I ask if buying in store and then having the goods delivered is classed as distance selling or am I really embarrassing myself here?
  8. Hi all. Had an electric recliner two seater for under a year with extended warranty. Over the last few weeks we've started noticing it flaking on the part which is the joint I guess which goes from curved to straight when you recline. It's on both sides but worse on one. Never spilt anything and only wipe with leather wipes when required. Called out SCS guy and he said we must have spilt something on it and as it's only on one area they'll want to put it down as an accident... Ready to go at it with them because this i is simply down to poor quality leather . Bu
  9. Hello, A number of PCNs from Smart Parking were delivered to my address in the last few weeks, for an alleged breach of the terms of parking at Matalan in Sutton, Surrey. This was subsequently followed by a Notice of Intended Court Action letter from Debt Recovery Plus (DRP), stating the reason for the PCN being issued as: "Overstayed Paid Time". Earlier this week, another letter was received from SCS Law who claim to act on behalf of Smart Parking Ltd who have allegedly instructed this law firm to recover the PCN charges. The letter then goes on to state that Smart Parking ar
  10. Hi. im after some advice on how to proceed against SCS for what i believe to be unfair terms/treatment. We went to the store on Tues 30 May 17, approx 20 mins before the store closed. Having seen a sofa set (3 and 2 seater) we liked, we decided to place an order using the 0% interest payment option over 48 months. The salesman was in a rush to push the order through due to the fact that the store was soon to shut. In a nutshell, 20 days later we wanted to cancel the order in total due to no longer needing the sofa. I rang the store to advise and i was told that SCS
  11. Morning everyone, First time poster on here, bit nervous as I've been a bit poorly recently but seen that this site has been fantastic support to so many people! I've received a claim form from UKPC/SCS Law regarding 5 PCNs from 2015 and are issued in a retail park car park where I worked in one of the stores up until about 3 weeks ago. The car park is a 3 hour max stay car park. I have not acknowledged or appealed any of the PCNs (I was following the advice of 'ignore all' but this now transpires may not be the best way, and I have lost some of the PCNs and NTKs) o
  12. Hi I purchased a sofa from SCS back in 2012. The sofa delivered was faulty and after months off arguing we agreed to get a replacement sofa. Ordered January 2013 delivered May 2013. At end of june this year the springs gave way on the sofa and i called to claim under 10 yr warranty. I was told I had to pay £75 to get someone to inspect(as per T&cs)and if it was a manufacturing defect it will be repaired so arranged for July 15th . The Upholstery technician assessed the sofa and we got a letter on 25th july confirming the necessary parts were ordered taking 5-7 weeks. We waited 8
  13. Hi all, I'm in a predicament with 2 x sofas that I have recently purchased from ScS and would love your insight if possible. I ordered the sofas over the phone with the store manager and paid over the phone. I had, along with my daughter, been into the store that day to look at display sofas and had chosen a colour “ charcoal” by looking at a swatch. We wanted grey and decorated the lounge and re-carpeted (carpets from SCS too) according to a grey and lavender colour scheme. When delivered into the lounge the sofas totally look brown. We have a large window and a porch door that
  14. Hi, Having this on-going problem with SCS. ordered 2 leather sofa's, first delivery was a mess - the delivery team damaged my property as well as the sofa's. I initially refused delivery until SCS assured me the sofa's will be replaced, which they where recently. Sofa's where fine but they are sagging after a week of use - not what I was expecting from £3000+ worth of sofa's. Is there anything I can do about this? The damaged to my property is still to be resolved - damaged door frame/wall/skirting/scratches/etc. After 20 weeks trying to get compensation
  15. we have ordered a sofa from scs and my wife has now had her hours cut at work so we have decided to cancel. we have been informed that we are not allowed to cancel the order, we were not informed of the no cancelation policy when we ordered the £2,600 sofa, surly this can't be right
  16. Paid cash for 4 pieces of furniture was offered discount if I paid in full there and then signed order but sales person didn't explain about cancelling terms now found out I can't cancel area manager for Scotland says he will not refund and my order is made its ment to be bespoke don't see how that can be made in a week he also says if I contact ceo by recorded delivery it will go straight to him help I have paid £950 any advice would be appreciated
  17. Hello, I have stumbled across this website whilst trying to get some advice on a cancellation of a sofa my partner and I have purchased from SCS. This Monday (23rd March 2015) we paid for a sofa in full from SCS in store for a property we were due to move into. Unfortunately this property has now fallen through and we have tried to cancel our purchase from SCS to be told they have a non-cancellation policy, which obviously we were not informed of at the time of paying for the sofa. We haven't received any goods from SCS and the sofa isnt due to be delivered for 5-6 we
  18. Hello, I need advice for my aunt & uncle. They ordered 2 sofas before Xmas. The sofas were delivered after a long wait. The cushions were the wrong colour. (Brown instead of green). There is a nail sticking out of one sofa, there is a flappy bit of material where it's unfinished. They paid extra for firm cushions but haven't got them. There's a dent in the back of one. The stitching is a mess. The large back cushions are quite flat, as if the pads inside don't have much filling & do not go all to the corners of the covers. My unc
  19. ordered sofa and carpet on 8th November. Carpet was due to be fitted on 25th November. They rang us the day before to change the date to 27th. They don't say what time they'll be coming, have to be home all day (day off work in my case). Didn't arrive on 27th, no phone call of explanation or apology. Eventually rang on 29th to say coming Monday (1st December). 1st today, again not turned up, no explanation. Tried to ring the store and got no answer. WORST CUSTOMER SERVICE EVER EXPERIENCED. Finally showed up to fit on
  20. Hi, i am new here so please bear with me, i received 2 PCN's from UKPC back in April / May of this year at the time i was now aware of i received several letters from UKPC & then i found out that my brother in law who lives in Spain was staying with us & he used my car at the weekend while he was here & he visited a friend twice in a private apartment block where he must have received the tickets but did not give them to me at the time. I ignored UKPC's letters as at first i thought it was a mistake until we researched the dates
  21. Hello I have had a long complaint with the sofa retailer which first took place via letter/email and due to them not wanting to do anything to help has escalated to myself starting a claim online. my chair leather has become damaged. I have been cleaning it as per the care leaflet i was advised to follow by the salesperson which does not mention the use of any cleaning products, simply to use a damp cloth. An independent leather expert inspected my chair and concluded that the damage was due to not using cleaning products. This means to me that surely they are
  22. Hello forum, I hope someone can help me as I'm feeling quite stressed about my situation. I am stressed at the lack of customer service I've received where people misquote prices and don't seem to care you have a timetable you need to stick to - they're quite happy to mess around with timings and not be accurate enough when they quote timings, they just don't care and they just want the sale. Quick bit of background and then will ask my questions. I ordered a Tamla lazy boy sofa 3 seater and a 1 seater (manual recliners) and was told 7-8 weeks for delivery. I was unaware at the time ther
  23. briefly explain , we bought a new suite over 12 months ago the leather failed considerably on all the seperate pieces , we managed after writing a review on trustpilot to be contacted by an scs agent . the agreed to give us a swap for any suite within the same price range , we have waited 4 months for it to arrive , only to get the suite with one of the parts wrong even though the order sheet has the correct part ordered . I am struggling to cope with anything atm , in the last month i have been diagnosed with epilepsy ,then only one week ag
  24. We have always wanted a LazBoy suite and we finally ordered one from SCS costing £5800.00 in August 2012 knowing you have to wait 12 weeks to get one. It was getting near to our delivery time so I called them only to be told that on production the leather was damaged so they have to make another one another 12 weeks. But to be fair to the salesman at West Thurrock gave us a suite to use till ours arrived. The suite finally arrived early in 2013 only to find that the order was wrong instead of a right and left recliners to go each side of a table unit they had sent a fixed 2 seat settee also
  25. Dear Forum Members Need your help to cancel an order I placed with SCS on 28/12/2013. I placed a sofa order worth £2789.00 with SCS in Rotherham on 28/12/2013(with delivery scheduled after 8 weeks). The salesperson very cunningly got our signature while we were viewing and never gave me the chance of reading the terms, that the order is non-cancellable. He also talked me into paying the whole after offering me discount. I was given all the paperwork including the invoice(which has terms written on it) after I made the payment. After I reached home and after a hu
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