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Found 14 results

  1. Hi All. I ordered 2x2 seater sofas around August/September from DFS. I was advised by their sales team to go for the thicker leather as we have 2 dogs, so we did. We bought the insurance as well. We took delivery around October. We noticed a few weeks ago that the Leather has started to peel. On both sofas, in all 4 corners, the paint is peeling. Granted in one corner you can see a few claw marks from the dogs but this goes alot further than that. I informed DFS and they sent someone over that had 30 years experience in Upholstery.He's inspected the sofas and took som
  2. We are looking for advice prior to emailing Sofology. We purchased a 3 seater, 2 seater and 2 leather chairs which were delivered on Friday 9th March 2018. We paid 1,000 deposit and 4,097.00 both by credit card prior to delivery which was initially 5th March but delayed until 9th March due to the weather. This is now 13th March and although we have only sat on the 2 recliners for a period of 12 hours in total they have puddled where we have been sitting. The arms of the sofas are creased and the delivery man told us that they should come out within a 6 week period.
  3. Hi, I need your advice on the issue I am having with Mercedes-Benz. My ML Artico Leather car seats cover has started splitting on the both front seats which we noticed when it was 4.5 years old, it may have started long before. I have been trying to get Mercedes to repair them FREE for last 8 months. I have complained to Mercedes Head office but keep getting the standard reply from them. Mercedes is saying that the car is out of warranty but as a goodwill gesture they will contribute 50% of the cost of repair. They also say that If I am unhappy with their
  4. Hi all. Had an electric recliner two seater for under a year with extended warranty. Over the last few weeks we've started noticing it flaking on the part which is the joint I guess which goes from curved to straight when you recline. It's on both sides but worse on one. Never spilt anything and only wipe with leather wipes when required. Called out SCS guy and he said we must have spilt something on it and as it's only on one area they'll want to put it down as an accident... Ready to go at it with them because this i is simply down to poor quality leather . Bu
  5. Hi I have the same problem with Argos, bought Hart of House Salsbury tan sofas, 100% "top"quality italian leather, delivered in december 2015, so only 15 months old. One of them blistered and peeled off on back rest, They sent castelan and told me that report proves that it is not manufacturing fault, I asked them to explain what the test was and this is what they said : " In simple terms, a rub test is the application of heat on the fabric (in this case leather), to check the prominence of natural oils (headoil) in the fabric/material. The lack of these oil can ca
  6. Good Morning This is my first post so please bear with me. Basicaly we purchased a three seater and a two seater sofa and foot stool from Sofaitalia an online company that was in process of opening a store in Stockton on tees we orderd from the store and took delivery end March 2010. the 2 seater sofa cost £950 . We also purchased a staingard cover for £240. The suite wasnt used between April 2011 and Dec 11 due to house move . We noticed about three weeks ago that one of the back cushions at the head neck height the colour has faded right to base leather ( sold as full grain semi anili
  7. I purchased a brown leather chair (£565) from Laura Ashley in March 14. Over the past few months patches are starting to appear on one of the arms. I emailed the customer service team attaching some photographs, they replied by saying if there was a defect within the leather it would have happened before this time. I asked could anyone come and take a look at it first before making this judgement as I can't exactly take the chair into the shop. They said I would have to get in touch with a furniture ombudsman as we both agree to disagree. I have been in touch
  8. Evening all, My parents purchased a very expensive tan Italian leather suite from Leekes around 3 years ago. Over the last few months the colour has been coming off the suite and there are mass swathes of white patches all over the sofa. Even on areas that your not sitting on the colour is coming off and the cushions have been collapsing on the suite. Having spoken to Leekes we had an independent sofa expert come out and look at the sofa, he confirmed it was a manufacturing fault and the sofa was never sealed correctly when it left the factory. Leekes have offer
  9. Hi there, I do have a few questions about a leather sofa bought from DFS back in September 2014. First of all the sofa is made up of 3 parts (as being a corner one). The back of it should have been non-leather as to what the sales man told before we would have to pay it....although we didn't know that. Anyhoo, we have agreed to have the sofa all leather (including the back of it) and the salesman said that it will cost more. We have agreed to pay for the sofa to be all leather .... The sofa instead of 1000.00 was £1200.00. All happy so far. Now: 1. the 3 parts where the
  10. I have read other posts here regarding DFS and we have problems on our DFS sofa and armchair also, they were under 12 months when this was first noted and we reported it to DFS who sent their surveyor around and he told us it needs to go via a insurance claim with the policy we took out with DFS and that we needed to do it ourselves as he could not get involved under the data protection act, he also said the cause should be explained to the insurance company as human bodily fluids. I spoke with a girl in the DFS office who said that the peeling would be dealt with by the insurance compan
  11. Hey guys, ordered a sofa from CSL in May this year (3 seater, 2 seater and footstool), had to wait 12 weeks as we wanted a different colour from the show room model. Arrived early August, but after a few weeks we noticed the leather on one of the 3 seater seats was 'stretched'. I rang CSL who sent a technician out a few days ago who checked the padding which was fine, and was told that all leather is different and that this particular area had stretched and that there was nothing that could be done to rectify it. Safe to say, it doesn't look very nice. After only having the sofa for a few
  12. Looking for some help with a complaint for my parents. In February 2011 my parents bought 2 Restless leather chairs and a matching stool. 16 months later they noticed that there was very distinct colour fading on both chairs. After informing the company where they bought the chairs, someone from FIRA was sent out in October 2012 to inspect the chairs. His report stated that there was colour fading on both chairs and if you wiped a cloth over the leather colour from the chairs transferred onto the cloth. A repair was then authorised and replacement parts ordered. In January 2013
  13. Hi guys, First of all, Happy New Year! I am looking at buying some sofas for my living room. I was looking at DFS sales, but then I couldn't help, but notice the horror stories of how many problems people were having with DFS's customer services and their 10 year warranty. I'm worried and need some recommendations of a whom i should buy from as i don't want a rubbish warranty that is useless when i need it. Can anyone please help or advice? Thank You
  14. Bought 2 leather sofas April 2011 now have serious colour loss on arms and seating area. Representative called to assess told me I had bought a split leather product which will rub off giving an antique finish. I was not told this at the time of purchase. I discussed with salesperson why I was choosing a leather suite i.e. hard wearing, durable The receipt does not suggest leather is split leather, a term I had never heard of until company rep called. They are suggesting suite goes into workshop to be resprayed. I don't want that because. inevitably it will rub off again and this is not the
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