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  1. I purchased a sofa from Argos online, it was delivered a couple of days ago. I assembled it yesterday and disposed of the packaging as I didn't notice any faults. However, after a few hours of sitting it's so unbelievably uncomfortable, to the extent of my bum and legs going numb. I don't think I can live with it for much longer its so uncomfortable. My question is can it be returned for a refund or exchange as it has been used and has no packaging? Still in perfect condition though. Thanks
  2. Hi, I'd like to hear if you have had problems the same as me and if so have you been able to get DFS to do something about them? I bought a 2 & 3 Seater Leather sofas last year and they arrived a few days before xmas 2016. From day one there was a problem with the left hand side of the 3 seater sofa (lack of padding, seat dropping away in the corner and misalignment, where it does not match up to the other side) on the 4th January I emailed telling them of the issues I had with the sofa. They did reply and sent out a Service Manager on the 28th January. He a
  3. We are looking for advice prior to emailing Sofology. We purchased a 3 seater, 2 seater and 2 leather chairs which were delivered on Friday 9th March 2018. We paid 1,000 deposit and 4,097.00 both by credit card prior to delivery which was initially 5th March but delayed until 9th March due to the weather. This is now 13th March and although we have only sat on the 2 recliners for a period of 12 hours in total they have puddled where we have been sitting. The arms of the sofas are creased and the delivery man told us that they should come out within a 6 week period.
  4. Hello All I need some help. We went to SCS on 26/12 and placed an order on a sofa. The total cost was around 6000 pounds and we decided to go on 4 year finance. We paid a deposit of around 500 pounds and signed all the paperwork and everything was good. The very next day, I was informed that my mom unfortunately was diagnosed with cancer. It is a devastating news for us. I am in the process of arranging everything for us and it is a lot in terms of finances for us. I decided to cancel the sofa as I need money now! I went to the store again and exp
  5. Hi, Apologies if this is a silly question but my wife and I are thinking about buying a sofa and like the idea of buying online because of the distance selling rights of being able to send it back if it turns out to be unsuitable. Please can I ask if buying in store and then having the goods delivered is classed as distance selling or am I really embarrassing myself here?
  6. Hi. im after some advice on how to proceed against SCS for what i believe to be unfair terms/treatment. We went to the store on Tues 30 May 17, approx 20 mins before the store closed. Having seen a sofa set (3 and 2 seater) we liked, we decided to place an order using the 0% interest payment option over 48 months. The salesman was in a rush to push the order through due to the fact that the store was soon to shut. In a nutshell, 20 days later we wanted to cancel the order in total due to no longer needing the sofa. I rang the store to advise and i was told that SCS
  7. Good evening, I am not sure if this is the right place to be asking for advice about this but I thought I would post a thread. I recently ordered a sofa set, I paid them via online banking, the first payment was the deposit and the second payment was the remaining money due, they are clearly not what I ordered. The sofas were delivered today and it was all a farce, as I live in a flat I had to pay an extra £20 for them to carry them up to my first floor flat which I already did, I had to argue with them for sometime before they rang up the company to get it confir
  8. Awoke to a letter from my housing association (Radian) today charging me £60 for dumping a sofa bed in a communal alley. I was a little surprised as ive not ever owned a sofa bed at this property. I gave them a ring but the person who deals with it was not available and is going to ring me back. All i could find out was that someone had apparently seen me do it. I was looking for advice on what i can do about it. Can they throw charges at people like this with such flimsy information? is it enforceable? i asked for the persons details but they wouldn't give me them, isnt evidence supposed
  9. Hi everyone, wanting some advice for my sister. In January 2016 my sister bought 2 matching sofas from the Range online website. Everything was ok with the sofas until December 2016 when her husband pushed the sofa to make room for there Christmas tree. He noticed one of the sofas arms very loose, he had a look and notice a bolt had come away from the wood frame. She rang the Range and they said they would send someone from Homeserve to have a look at the sofa. A couple of weeks ago the guy turned up and promptly told her he was independent and didn't work for the Range or for my sis
  10. Hi I purchased a sofa from SCS back in 2012. The sofa delivered was faulty and after months off arguing we agreed to get a replacement sofa. Ordered January 2013 delivered May 2013. At end of june this year the springs gave way on the sofa and i called to claim under 10 yr warranty. I was told I had to pay £75 to get someone to inspect(as per T&cs)and if it was a manufacturing defect it will be repaired so arranged for July 15th . The Upholstery technician assessed the sofa and we got a letter on 25th july confirming the necessary parts were ordered taking 5-7 weeks. We waited 8
  11. Good Morning This is my first post so please bear with me. Basicaly we purchased a three seater and a two seater sofa and foot stool from Sofaitalia an online company that was in process of opening a store in Stockton on tees we orderd from the store and took delivery end March 2010. the 2 seater sofa cost £950 . We also purchased a staingard cover for £240. The suite wasnt used between April 2011 and Dec 11 due to house move . We noticed about three weeks ago that one of the back cushions at the head neck height the colour has faded right to base leather ( sold as full grain semi anili
  12. My in laws have purchased a settee from Sofology Sofas. When they went to purchase the suite they tested it for comfort as this was very important to them as both have cancer and my father in law suffers with a very painful leg and back since his cancer treatment and my mother in law has cancer and Lupus which is a very painful illness and she suffers with severe back pain. The suite they picked seemed very comfy. The only change they made was the material they wanted a cord type material which was all okay. They have had the suite for 8 weeks now and are us
  13. Hi all, I'm in a predicament with 2 x sofas that I have recently purchased from ScS and would love your insight if possible. I ordered the sofas over the phone with the store manager and paid over the phone. I had, along with my daughter, been into the store that day to look at display sofas and had chosen a colour “ charcoal” by looking at a swatch. We wanted grey and decorated the lounge and re-carpeted (carpets from SCS too) according to a grey and lavender colour scheme. When delivered into the lounge the sofas totally look brown. We have a large window and a porch door that
  14. Hi, Having this on-going problem with SCS. ordered 2 leather sofa's, first delivery was a mess - the delivery team damaged my property as well as the sofa's. I initially refused delivery until SCS assured me the sofa's will be replaced, which they where recently. Sofa's where fine but they are sagging after a week of use - not what I was expecting from £3000+ worth of sofa's. Is there anything I can do about this? The damaged to my property is still to be resolved - damaged door frame/wall/skirting/scratches/etc. After 20 weeks trying to get compensation
  15. Hello, I am new to this so I hope I get my post right. We bought two DFS sofas 18 months ago - one large leather 'Oskar' and one smaller fabric 'Shout'. With perfectly normal use, the Oskar sofa has sagged quite significantly in the middle, by about 1.5 to 2 inches. This looks odd and makes the sofa quite uncomfortable as it makes you lean in towards the middle when you sit on it. We were really unhappy about this so I telephoned the DFS store where we purchased it and they agreed to send a Service Manager to come out to inspect the sofa, which he did a few days later. He said that th
  16. I want to bring to your notice a scandalous situation regarding furniture flammability. The UK has the toughest furniture flammability laws in the world, the price of which is that UK sofas/mattresses etc contain a huge amount of flame retardant chemicals. Evidence has been mounting on the harm that these chemicals do to human health and the environment. Two years ago in the US they changed their laws so that their furniture will no longer need to contain flame retardants. This followed a long campaign by consumers, green scientists, fire fighters (who noticed they were getting more ca
  17. Can anyone offer any advice on how to go about complaining about my peeling sofas........ Order placed end of December 2013, paid just over half of balance by debit card Remaining balance paid April 2014, by cash Delivery of sofas around June 2014, all good, happy with new sofas. After a few months noticed a slight cracking in the leather, by 12 months old the leather had started to peel, mainly on the armrests and the backrests, with one thing and another, a family bereavement and usual stresses and strains, I haven't had the head nor the energy to fight this but it is gettin
  18. Evening all, My parents purchased a very expensive tan Italian leather suite from Leekes around 3 years ago. Over the last few months the colour has been coming off the suite and there are mass swathes of white patches all over the sofa. Even on areas that your not sitting on the colour is coming off and the cushions have been collapsing on the suite. Having spoken to Leekes we had an independent sofa expert come out and look at the sofa, he confirmed it was a manufacturing fault and the sofa was never sealed correctly when it left the factory. Leekes have offer
  19. Good Morning I apologize if this isn't posted in the correct section. Long story short - my brother purchased a sofa from an online retailer, it was delivered cash on collection, couch was in 'boxes' - when opened the couch was badly damaged. Damage was reported within 5 minutes of delivery, the company ignored and blocked calls from my brother and have refused to do anything about it. We contacted them from a different number and managed to speak with someone who initially offered a refund less delivery (I quoted DSR - as this wasn't a return of unwanted, it was return of fault
  20. Hi there, Any advice welcome! In may 2015 I ordered a 3 seat leather sofa from littlewoods which was delivered on the 2nd june 2015. Towards the end on november we noticed the middle of the sofa was bowing and actually touching the floor so contacted littlewoods who arranged for an 'engineer' to visit and assess. The assessor came on the 18th december and summarised that the sofa was inadequately supported in the centre and his idea of fixing the problem was to put a plstic black leg in the middle of the sofa bearing in mind that th other feet on the sofa are dark brown wood! He asked me
  21. I purchased a second hand multiyork sofa and wanted to get a new cover for it. So i paid £550 for a new cover from multiyork. I waited 8 weeks for the cover to be delivered (not a problem as it was a bespoke item). When the cover arrived it was an extremely poor fit. Obviously got in touch with them and they eventually agreed to uplift the cover and the sofa so that it could be fitted at there factory. This was a satisfactory response and so all was well. We then awaited the return of our sofa..... When it returned the cover was fitted beautifully and so we were happy. Unfo
  22. Hi I was wondering if someone could help me! I told the sales assistant I needed a corner sofa for a specific area and she directed me to a sofa in store I was also looking for a dining table with chairs so looked around and was not 100% on anything I saw despite her making many attempts to close the deal. I decided to look around before I was 100% on the dining table that I had chosen. The sales assistant said she would place both order of the sofa and dining table for me on hold and I could call and tell her what I had decided the next day. I went home and looke
  23. Hi there, I do have a few questions about a leather sofa bought from DFS back in September 2014. First of all the sofa is made up of 3 parts (as being a corner one). The back of it should have been non-leather as to what the sales man told before we would have to pay it....although we didn't know that. Anyhoo, we have agreed to have the sofa all leather (including the back of it) and the salesman said that it will cost more. We have agreed to pay for the sofa to be all leather .... The sofa instead of 1000.00 was £1200.00. All happy so far. Now: 1. the 3 parts where the
  24. I have read other posts here regarding DFS and we have problems on our DFS sofa and armchair also, they were under 12 months when this was first noted and we reported it to DFS who sent their surveyor around and he told us it needs to go via a insurance claim with the policy we took out with DFS and that we needed to do it ourselves as he could not get involved under the data protection act, he also said the cause should be explained to the insurance company as human bodily fluids. I spoke with a girl in the DFS office who said that the peeling would be dealt with by the insurance compan
  25. Hi all. Back on 4th November 2014 we ordered some new covers for our 2 sofas. We picked the fabric and the covers were to be custom made by the supplier of the sofas. On the invoice, it shows an approximate delivery time of 3-4 weeks. As the covers were to be custom made, we paid in full at the time of order. We contacted the shop at the beginning of December to see what was happening only to be told the fabric hadnt arrived from the suppliers and so they had not started on the covers. Just before Christmas we got a phone call to say the fabric would be delivered on 6th January to which
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