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  1. Hi All, Just want some advise on where I stand from a consumer side of things, I purchased a HooverDXCC5962B_BK Washer Dryer in Black from AO on the 01/04/2017 for when we moved into our first home and last week it came up with a heat sensor error code (E11.) It washes but no longer dries (luckily I kept our old dryer in the shed so have been able to dry larger items) I made AO aware about a week ago of the issue and they passed me onto Hoover, so I dealt with Hoover and they sent someone out yesterday to repair the machine. He turned up on time (always nice these days) and replaced
  2. Hi, Ive read a few of the posts on the forum before registering and after seeing the sound advice given out I was hoping I could just pinch some knowledge off whoever maybe helpful enough to assist my situation. So I’m submitting my small claims court document online tomorrow, it’s all filled out ready to go but I wanted some advice on what I can claim for and to what amounts. I’ll try to keep this brief. I purchased a car in October for £2000. The car had high mileage at 130k but seemed a good vehicle for me to get to work and back. It had a full service history, lots of receip
  3. First time poster here desperate for some advice after google has proved fruitless. This is a long ongoing story so please forgive the length and thank you in advance if you manage to read everything. I bought my first car 28/06/2018 from a car dealership in Hounslow, ATM Motor Trade. I found the car on Auto Trader, the dealer had good reviews and it was a good deal for the car that I wanted. The drive from my house was around 90 minutes each way but I was confident I was going to love the car. The saleswoman seemed knowledgable and friendly and I bought the car that day. I paid by
  4. Evening. First I apologise for literally signing up to the forum and asking advice. I am unsure of what to do next. I am from Northern Ireland (UK), I traveled to the south of England to purchase a car off a small used car dealer on the 26/1/19. He has roughly 14 cars for sale at the minute. It is a 2010 Volvo C30 automatic/powershift. Full history with only 1 previous owner and 50k miles, cost me just over £5k. On the face of it the car it is very well presented, good bodywork, service history etc. 3 month warranty assist 'gold cover'. The first issue was on the 27/01/19. I wa
  5. Hi, I purchased an induction cooker from a seller on eBay and the eBay listing said it had a 12 month warranty (purchased 13th December) you can no longer see the listing page but they delivered it to me and gave me an invoice with 12 months guarantee written on it and £240 paid (£190 for the cooker, £50 delivery). I was shown it working but they only showed me the front hobs. the first time I used it I noticed that one of the rear rings only works if you push down on it until it gets started and the other rear ring will only work while you push down hard on it (which makes it
  6. Hi I've ordered a leather apple watch strap from WSC - THE WATCH STRAP CO. The strap was faulty and I returned it back to them within a few days of receiving it and requested a refund. However they refuse a refund and only offer a replacement or a credit. They claim their terms of conditions clearly state that. I am pretty sure that I have a right to a full refund but I am not sure which is the applicable legislation. Is it the Consumer Rights Act or the Distance Selling Regulations? Where can I find the relevant sections? They also have a sticker on the straps that says
  7. Hi I am just looking for some advice. We purchased a car In October 2018 2009 tiguan with 114K miles on, we purchased from a dealer (sold from a garage) but i think hes a sole trader. Before we purchased, the dealer said the engine management light came on and went into limp mode, they plugged in and was the glo plugs and the light was now off and all fixed. Satisfied we purchased the car via bacs. On they way home the car went into limp mode - i called the dealer and he suggested carry on driving until it did it again. November 18 we had an issue with the clutch,
  8. My daughter purchased a new washing machine in Dec 17 form a major high street retailer. It has stopped working. She reported it for repair 11 days ago and they are still not sure when they are going to get the parts and affect the repair. I have checked the T&Cs of both the retailer and manufacturer, both explain that she is entitled to repair in a reasonable time frame but neither explain what that length of time is. My daughter has a household of 5 and is really struggling. The closest launderette is 7 miles away and it is costing her a lot in both petrol and l
  9. Hi, hoping for some good advice. I bought a prom dress for my daughter from an independent dress shop it cost £400 and had a value of £450. The agreement with the shop is that it would be ordered, I would collect it and take it to a seamstress to be shortened (they are made to standard length so this is common practice) I would then return to the shop with the dress to have it steamed by them ready for the prom. The dress was perfect on collection and it was agreed it was perfect when I dropped it back to the shop for steaming. However when I collected the dress
  10. Hi This is my first post so please forgive me if I'm asking a question with a pretty simple answer! I recently (2 weeks ago) bought a car from a trader which after taking it to a garage has been diagnosed with a few problems. Notably, front and rear springs on the drivers side are broken and the washer tank has a crack in it. The only reason I took it to a garage was to have an oil and filter change and a general health check of the vehicle as it isn't running great at all. Now my question is, where do I stand with the trader? I have been given different bits of advice, ty
  11. Hi all! So I purchased an air purifier from Amazon, it's a Fellowes AeraMax DX95, it cost me around £199 in total. It was bought in October 2016. I've had the device replaced 2 times now, due to ongoing issues that I and others have, which make the device unusable. The main faults that I and others have noticed, is there's a capacitor inside which eventually blows after 6 months+, rendering the device unusable. This happened on both devices I received and now I'm on my third one, it's got the same symptoms as the first two Namely at random there will be a beep, as
  12. Hello, I purchased two baby pushchairs on Amazon from two separate retailers last March 2017. Both prams developed faults after 6 months, which was documented in emails to the manufacturer Cosatto, who told me each time how I could make the repairs myself. I didn´t make the repairs as, after subsequent faults appearing, I went back to the retailers on Amazon (Babyland Fife Ltd and Online4Baby, who say after 4 months they are no longer liable for the warranty or a refund, and that I have to take it up with the manufacturer. The man. (Cosatto) say explicitly, that they ha
  13. Hi all, Hope someone can advise me what to do here. To cut a [very] long story short, I left my Samsung PC monitor at Currys in Lincoln at the beginning of June. They sent it off to the repair centre and it came back about a week later. Due to ill health I couldn't get to pick it up until last Thursday. When I did it was wrapped up in bubble wrap and I didn't have the time to unwrap and check it in store (BIG mistake!). I unwrapped it Monday evening and, to my absolute horror, it was covered in scratches! The whole of the bezel is just full of them; it looks like it's been laid
  14. Hi I purchased a washing machine for the Very catalogue in October last year, February I noticed a number of my clothing items had pulls in them but put it down to wear and tear Last week I put 5 x under armour tshirts in there and its ripped them to shreds. I phoned hotpoint who sent and engineer out, a few days before he arrived he phoned me to say it probably needed a new drum so would I change the appointment until the drum had arrived, I had no problem with this so the appointment was changed. The day the engineer turned out he said he was just going to change the paddles I aske
  15. Hello Agaain In November 2017 I bought a commercial freezer online from a so called reputable comapny. The freezer was faulty and they made 4 enginer callouts to repair the freezer eventually giving up and sending me a replacment of the same make and model which suited me fine as long as i have a working freezer. Ever time the tempature goes up i loose stock and end up going through the whole hassle of calling the company up and complaining. I have proof of all the call outs and that the item was replaced. My problem is it has only been 5 days since the replacement and i already
  16. Hi all! Bought a HP notebook/laptop end of December 2015. Early December 2017 (10 days approx before 2 years from purchase) it became slow, and "Bad Block" errors were logged in the event viewer. chkdsk and SeaTools were used to fix these initially however more occurred over the next 4-5 months. 92+ sectors have been found and reallocated so far. Files have been corrupted by this issue. After discussions with Seagate support in May, they said that I had no warranty with them (which I knew), but if it was under warranty with these errors then they would look to replace the drive. Seag
  17. Hi I bought a Garmin Vivoactive fitness watch for £189.99 17 months ago from a company on Ebay. The watch has now developed numerous faults and when I complained to Garmin directly, this is what they told me: Dear Paul, If you believe that your device is not fit for purpose this would relate to the Sales of Goods Act 1979 legislation or the Consumer Rights Act 2015, depending on when you purchased your device. This is a contract between yourself and the retailer where you purchased your device and it states that if goods aren’t able to carry out their normal functions for a
  18. Hey, Mid January I bought a laptop from Aliexpress worth $890 around £670 at the time. The laptop arrived faulty I contacted the seller and returned it. After the seller received it they claimed the laptop wasn't inside the parcel. I opened a case with Aliexpress and uploaded all the evidence from the courier proving the weight etc but they still keep asking me for the same info. Long story short they are quite incompetent and don't understand English well. My question was can I apply for a charge back from Natwest? I paid via my Visa debit card. If so, h
  19. I purchased a phone case from the company Spigen through their eBay store on 6 November 2017. Over a month ago, I discovered there were cracks on the back of the case. Neither the phone or case have had any form of impact since purchase. I contacted Spigen and asked if they are able to help. They refused because I was outside of their three-month warranty, and offered me a 'slight discount' from any new purchase. I explained that I am covered under the Consumer Rights Act 2015, but they continued to reiterate that they cannot help. The company has also refused to use an ADR scheme.
  20. Hi all I bought a car on the 30/03/18, It is an Audi A1 and cost just short of £11,000. I had to phone them as soon as I got home as it came up with a lights malfunction on the dash. They said I could just pop in and they would replace the bulb. As I was at work all week was planning to take it on my day off the 09/04/18. However on the 06/04/18 another light malfunctioned. Phoned and asked to book it in as there were now 2 malfunction lights and was asked what ones ,told her left reverse and now right brake lights. I was told I did not have to book it in as bulbs could
  21. I bought a Valor gas cooker just before Christmas. A part from the grill fell off almost immediately, the grill takes upto 20 minutes on high to toast crumpets the oven has an intermittent fault of the gas just going out. We have had an engineer look at it. He adjusted the grill, put the part back on and adjusted the oven. The day after the oven just went out again. The shop we bought it from wont take it back until an engineer declares it as faulty. But the oven being intermittent there is no chance it will go out while an engineer watches it! Can anyo
  22. Hi I purchased an inflatable airtrack for my daughter for xmas to help with her gymnastics. It arrived a couple of days before xmas but was not used until xmas day. The item does not stay inflated - there were no instructions sent with the item although there should have been. I tried a couple of further times to inflate the item but it just keeps deflating . I contacted the company on 27/12/7 to report that the item was faulty but they were closed until 3/1/18. I emailed them with the details and requested a return and refund once they reopened in Jan. When
  23. Hi. Bought the wife a Fitbit for Xmas from Argos. I got her a nice cheap Android to go with it to check Fitbit and her Facebook. Vodaphone Smart mini 7. Spent hours trying to connect and register etc. with Fitbit and Facebook apps. It just kept crashing. Took it back and asked for a refund as it was not as described and not fit for purpose. Cocky manager said the phone was fine and not powerful enough to use those apps on. I pointed out it didn't say that on the box or their site. He said it was up to me to check the phone specs before installing an app, and to
  24. Hi there, I am in the process of going through MCOL for over £3500.00 due to poor service, supply, project management and deadly electrics when I had my kitchen installed by a large DIY chain. I am actually out of pocket to the tune of £3500.00 putting their mistakes right and my kitchen still isn't finished and it should have been completely finished by 6th October last year. I've managed to do all of the paperwork and POC and I have named 2 defendants; one is the large chain and the second is their parent company. I named the parent company because when I was liaising
  25. I have purchased an LG tv from Very and it is faulty. I ordered the tv on the 29th October and it was delivered from the manufacturer on the 11th November. It started being faulty a week or so later by the sound going off and then a few days later the screen went blue, no picture but had sound. I rang Very on the 5th December who said it was outside the 4 weeks window to send it back because they count the warranty start date as the order date (29th Oct) not the delivery date (7thNov) and I had to ring the manufacture LG to sort it out which I did and they picked it up on the 13
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