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  1. Thank you Andy but it is now resolved. It was on facebook and she was a verified owner but she finally gave her money back after my daughter put the pictures of the van on facebook. She has learnt her lesson for booking through someone on facebook but it was a last minute decision to go so asked for caravans on facebook. Many thanks Alamand
  2. Hi everyone I don't think there is anything can be done aboit this situation but I thought I would ask. My daughter booked a last minute caravan break at the weekend from a private owner who rents her caravan on a caravan site. She paid £50 bond and £40 per night for four nights. The caravan was not like the photo's she advertised as the pictures must have been from a few years ago. The van was dirty, loose electric radiators propped against the wall, fridge seemed warm, flooring a trip hazard, these are just a few things as the list is endless. My daughter took photo's but they could not afford to go anywhere else as they had paid the owner, so she cleaned up a bit and they decided to stay. They went out for the day the next day and on return they found the fridge was not working and all the food and milk had gone off due to the hot weather and the van was full of ants. She rang the owner who sent her brother to the van to look at the van and even he said he wouldnt let his kids sleep in the homemade bunk beds or shower in the filthy shower but I guess that would be his word against my daughters. My daughter decided that she couldn't let the kids stay in the filthy van another night so they came home. She contacted the owner who said she would give her her bond and £80 back after she had checked the van. Today not unexpected should I say, she said my daughter left the van in a bad state by spilling bleach in the toilet and kids drawing on the table, all of which are lies but once gain its her word against my daughter. My daughter rang the site where the van is kept and they won't do anything and that they do not inspect the vans. I just wondered if there is anything that could be done and also what could be done to stop this woman getting away with renting out a dangerous van. Thans Alamand
  3. Hi Guys I emailed Matt Dixon regarding the t.v explaining I wasn't happy and I would like a new one and not a repaired one. I stated their obligations under Consumer Law and that they were the retailer and so should be dealing with the matter and not put the onus on the customer to sort it out. I received a reply with the usual apologies etc. but they did agree to a replacement t.v plus 15% off the price and a £45 good will gesture. Thank you Stu for the email address, its just a shame that Very's cust.services are so shocking. I do not think I will be ordering big electrical items from Very again, I think high st stores are more easier to deal with personally. Thank you guys for your help
  4. Thanks guys I've emailed Very a couple of times on each occasion they email back to ring customer services each time they say they cannot do anything until LG send them an invoice with the cost of repair. I have sent them an email that I will no longer ring cust.serv. that all correspondence must be by email or letter that I am not accepting a repaired t.v that I want a new t.v or refund. I have stated their obligations under the Consumer Rights Act and that they are the retailer and not LG. I received an email saying that it needed to be passed higher for them to investigate, will let everyone know the outcome when it is sorted. One thing I have learned is, do not buy anything electrical from Very. Regards Alamand
  5. Thanks Ford Its dificult with mail order, their Cust Services are abroad and they just follow their sheets, would never buy anything like that normally but the offer was a lot cheaper than Currys etc, turns out not that good a deal.
  6. Very stated that because it was over 30 days, I had to deal with LG. they gave me their number to sort it.
  7. This is the problem, Very are saying the start day is the order date( 29/10 )and not the delivery date(11/11 ), so when reported it was longer than 30 days from order date even though I was only in the possession of the tv for 3 weeks.
  8. Hi Andy Which section am I needing? Some sections say that if its been returned for repairing, you cannot ask for a replacement. I asked for a replacement but they said no and I had to return it to LG. Regards Alamand
  9. I have purchased an LG tv from Very and it is faulty. I ordered the tv on the 29th October and it was delivered from the manufacturer on the 11th November. It started being faulty a week or so later by the sound going off and then a few days later the screen went blue, no picture but had sound. I rang Very on the 5th December who said it was outside the 4 weeks window to send it back because they count the warranty start date as the order date (29th Oct) not the delivery date (7thNov) and I had to ring the manufacture LG to sort it out which I did and they picked it up on the 13th December. Today 19th December LG have phoned me to say thet it is the screen that is faulty and they are waiting for a price of the part. Then I receiced a phone call from an LG engineer saying that it is the mother board that is faulty and he also is waiting for a price. This T.V is less than 3 weeks old with 2 major faults and I cannot return it or ask for a replacement because Very are saying the order date is the start of the warranty. I am going to email Very tonight to state all these facts and that I am extremely upset and annoyed but I would like to know if there is anything I can add to strenthen my case in insisting on a new TV as I am not happy about keeping the original one as it would be a refurbished tv with a new tv price tag. Regards Alamand
  10. No I didn't, I have been reading a lot on the net and don't think you can but I am ringing them about a small little pension from years ago so I will mention it then. Alamand
  11. Thank you for your replies. I think I will leave it alone. It was just an enquiery as I have had to finish work thru ill health and am just looking to try and sort my finances out, with just 3 years left on my mortgage I was just looking if I could get any capital to pay it off. Alamand
  12. Thank you. I will ring the advisory service for advice. I didn't think it would be possible, but thought I would ask, as you say there has been a lot of changes. Alamand
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