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  1. Please advise Parcel2Go have lost a laptop I was returning to Argos for a full refund, They have lead me a merry dance with lots of excuses and won't compensate. What now please?
  2. Hi all! Bought a HP notebook/laptop end of December 2015. Early December 2017 (10 days approx before 2 years from purchase) it became slow, and "Bad Block" errors were logged in the event viewer. chkdsk and SeaTools were used to fix these initially however more occurred over the next 4-5 months. 92+ sectors have been found and reallocated so far. Files have been corrupted by this issue. After discussions with Seagate support in May, they said that I had no warranty with them (which I knew), but if it was under warranty with these errors then they would look to replace the drive. Seag
  3. Hey, Mid January I bought a laptop from Aliexpress worth $890 around £670 at the time. The laptop arrived faulty I contacted the seller and returned it. After the seller received it they claimed the laptop wasn't inside the parcel. I opened a case with Aliexpress and uploaded all the evidence from the courier proving the weight etc but they still keep asking me for the same info. Long story short they are quite incompetent and don't understand English well. My question was can I apply for a charge back from Natwest? I paid via my Visa debit card. If so, h
  4. Hi, before Christmas I sent a laptop through Parcel2Go. I did not buy insurance because I usually think it's a waste of time dealing with claims if something goes wrong - and it has never gone wrong. Until now. They lost the parcel which I had to open a claim for, after which they found the parcel to my relief. Hermes who was the carrier, then tried to attempt delivery to the recipient and found that they were out (I have been in communication with the person I sold the laptop to the whole time). Hermes left a note ( I have a picture of this note) saying it w
  5. It's an odd case. Mostly because I have autism and I struggle to communicate. I am sometimes catatonic for months. In March 2016 I bought a refurbished laptop with 1yr warranty from SKUNKWURX LTD (they use many names, line svx-online, and others). The laptop failed (motherboard burnt) and I returned it for repair under warranty. The laptop failed again and I demanded a full refund. Unfortunately for me, I was using the advice of Citizens Advice and Money Saving Expert, which are quite inadequate, to be honest. (Since then, I've had the luxury to discuss with YOU my Ford
  6. Just a quick one guys if you can help. I have just bought a new Laptop with 1TB Storage. The main storage is on D: Drive (934GB) and not C:. Now C: drive is nearly full. Can someone tell me how to transfer space from D to C please. I am using Windows 10. Thanks SOD'EM
  7. Hi all Not sure if this is the right place to put this but I will try and explain my problem. I got a Laptop from BH about 4 Months ago and it has developed a fault, it keeps freezing and it wont let me factory reset it, keeps saying unable to reset and unable to diagnose any problems. We use it for my Partners business (DJ) and only have the software on it nothing else. We took it in to the Newcastle store today and I think it was the Manager we dealt with. she was very very off with us. She said (about 10 times) that because we didnt take out some Care thing
  8. Hi all, Bit of a strange one...maybe. I have been repairing on and off for many years - around 10 years + primarily laptops and mobile phones. I have bought an item of eBay primarily on the basis that it COULD fix an issue with a laptop but if it did not, I would send it back and this was the agreement with the seller. During fitting of the board, I felt the socket for the wireless antenna was not as tight as it should be but it was too late as I had now plugged in the cable. Fast forward an hour, it turned out the board did not fix the issue and in actual fact, the laptop wo
  9. I'm in a bit of a pickle and am hoping someone can help me work out how to get around this: I bought my partner an Apple laptop via eBay three years ago. All seemed above board, but I collected in person and the seller insisted I pay cash as they didn't want to risk a Paypal chargeback - fair enough, I thought. At the time, they assured me they would send me a copy of the original Apple sale receipt and I asked several times. The seller then stopped responding to my messages. Not an issue, I thought, since I had the laptop and didn't think the proof of purchase would be an issue
  10. Hi all, I wanted to share my experience with PC World in relation to my broken laptop I bought a Levono Yoga 2 touchscreen laptop in March 2015 for my wife, For the price of £599 and it has been great until 2 weeks ago it just failed to power up i booked it in to PC world's Know how, Paid the £60 and they sent it off to be repaired, They then contacted me and told me that it would cost £447 to repair as the motherboard had failed, As you can imagine, I wasn't going to pay that to fix it and asked for it to be returned so i could recover all my wifes files from the h
  11. Got a Dell Laptop from a Car Boot Sale for buttons, but it's password protected. I can't even start it in Safe Mode or Boot Options without Admin Password. Is there a way I can bypass it without paying for software? OS is Vista Home Basic. Thanks.
  12. Hi I'm looking for a bit of advice if possible. I bought a laptop from curry's specifically to record music on, but within a budget and was advised to buy the HP pavilion 15 which was on offer. It was very noisy in the store but I bought it on their recommendation. After getting it home and switching it on, I found it very noisy, the fan and hard drive was quite loud. the next day I posted on their facebook and they advised I take it back to the store, which I did the following day. The guy on the knowhow desk wasn't very helpful, kept me waiting
  13. I placed a laptop into a local computer repair shop ( not a chain) to have the power socket replaced as it had become loose and was not charging the battery. when I went back after the agreed two weeks the shop told me they had LOST the laptop, but were investigating where it was. Now today they phoned and told me they cannot find my laptop, but have one on stock I can have as replacement (no details of the laptop specs were given) but i still need to pay the cost of the original repair. What are my rights on this? Tried to contact my local trading standards but Durham have g
  14. conchy_joe

    Argos laptop.

    Hi everyone,...back after a long time !.... My son bought a laptop from Argos fourteen months ago, last week it would not boot up we took it to Curry's who said they suspected the hard drive was shot. I paid the initial £60 and it was sent to Knowhow for repair...another £127. When I spoke to the tech' at Knowhow he said that the fault had not been caused by misuse and it was in otherwise exc' cond'. He suggested that I contacted Argos and claimed back our costs under the " sale of goods act ", he said that we had every right to expect this item to last longe
  15. If anyone can help with my next step I would be very grateful! I bought a Toshiba laptop online (not by credit card), I had it repaired under warranty just as the manufacturer warranty was ending - one year warranty. Toshiba use another company to outsource their warranty repair work. the warranty repair company returned the laptop to me with a new fault. I sent it back and they replaced a motherboard. The new fault came back again after a few weeks. I complained to Toshiba - zero response back from them. I returned the laptop to the repair company - and now they say
  16. I sent my laptop into toshiba for repair under warranty around 10 weeks ago. Despite half a dozen phone calls over this period they still have not got the parts in nor know when they will have them. I said its about time they consider giving me another new or refurbished laptop but they were unable to offer this as they are only the repair company and not Toshiba themselves. They were unable to offer any contact details for Toshiba apart from email. I emailed Toshiba in Germany who deal with this apparently and politely asked for a replacement as a repair was not forthcomi
  17. Hi all, I bought my Dell Inspiron for £581 in October 2014. I had two callouts in the first two months to repair motherboard and wireless connectivity issues. Today the laptop has failed on restart with blue screen message "Unmountable boot volume". I have run startup diagnostic tests which indicate hard disk failure: Error code - 2000-0142 Validation - 85842 Looking this up on Dell diagnostic services returns the message: Hard disk drive running outside normal parameters - advise replacing disk drive. I believe that under the Sale of Goods Act I have a rea
  18. Advice please i purchased 3 Asus laptops earlier this year about all at the same time about 7 months ago. One of these developed a fault were the M key no longer functions this happened a couple of months after i brought it . Ive been so busy with work that i only got around to taking it back this week. PC world have turned around and told me that Asus do not cover the keyboard under warranty. They can send it back to asus but I will have to pay for the repair ALSO the postage has anybody else come across this as i think PC world are try
  19. Good day! i would like to ask for an advise. Lately, my laptop is having a hardware issue, and it is still under warranty. So I have contacted the Laptop Company (MSI) about it and they have arranged to have it collected from my home to have it checked and repaired. MSI's service provider contacted me that they are the one who are going to check the laptop and they have arranged a courier (DPD UK) to collect it. My laptop was collected 2 days after by the DPD UK, and it was properly package as instructed to be sent to the Repair Center. 8 days after, thinking that my laptop is getting fix
  20. Hi, I am seeking advice on here about a faulty laptop that Littlewoods do not want to know about. I sent an email to Nick Mcbrien. "Hello, I am contacting you today as I have failed to resolve an issue with a laptop I purchased on 05/06/2016. The laptop I purchased was opened by me three weeks ago and was setup according to the manufacture instructions and I am not happy with it as it kept crashing and running very slow and now keeps rebooting and will no longer start up, keeps on loading and then rebooting. I have looked and tried s
  21. Hello I bought a laptop in September 2015 from pcspecialist £1200. Paid the deposit of about 100+ with credit card and chose to pay off the finance with up to12 months 0%apr if settled before 12 months. which I paid early in May. After about 3 weeks of having the laptop it developed a warbling sound from one of the speakers which I reported to pcspecialist, they said for me to return it, but as I was working away I was unable to as I needed it. The opportunity came 2 weeks ago were I could and have returned it and they have said that its a design fault, that they can do
  22. We purchased a laptop from John Lewis 11 months ago, in the last two months we have had issues with the laptop ranging from failed connection to e-mail, slow loading, internet connection being lost where we have to re-connect, John Lewis gave us a link to follow and try to fix the problems but to no avail, we have search on line and have found this is a common problem with this laptop and a lot of complaints have surfaced. We now want a refund so we can replace it, but John Lewis are telling us we have to have it repaired but it could take up to 28 days to do the repairs, we can not do with o
  23. I got a laptop from Currys on 15.8.2015. At time of purchase, it had windows 8 and was prompting to upgrade to windows 10. Windows 10 has grown larger in size in recent months now and has currently reached 29 GB. I think soon windows 10 will be larger than 32 GB which is supposed to be the size of my hard drive. Programs cannot uninstall because they need writing space while they uninstall, thw laptop keeps crashing. Currys keep taking it for "repair" which takes 3-4 weeks a time. They say they are just doing a system restore when they have to also rein
  24. I purchased a Lenovo laptop from Currys about 18 months ago but it recently stopped working. I have been told that it is probably the solid state drive that is faulty so that is not something that can be accidently broken by myself. I know it is out of warranty but I seem to remember that there is a law that states that items should last for a reasonable time. If this is correct do you think it is worth taking it back to Currys? I am reluctant to do this without some advice as I do not have a great deal of faith in them. Thanks.
  25. Hi Sorry if I make mistakes I am new to this. I bought a laptop from Currys on 9th Feb 2016. The mouse pad did not really work but I got by using a plug in one. 2 weeks ago I went back to the store and a lady tried to make it more responsive. I took it home and it hadn't worked. I use this laptop for work every day and my business cant operate with out it. I simply cant have it sent away for repair and be without one for any length of time and so asked for a replacement. Curry's are refusing saying that they are entitled to one shot at repair. I pa
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