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  1. Please advise Parcel2Go have lost a laptop I was returning to Argos for a full refund, They have lead me a merry dance with lots of excuses and won't compensate. What now please?
  2. Hi all! Bought a HP notebook/laptop end of December 2015. Early December 2017 (10 days approx before 2 years from purchase) it became slow, and "Bad Block" errors were logged in the event viewer. chkdsk and SeaTools were used to fix these initially however more occurred over the next 4-5 months. 92+ sectors have been found and reallocated so far. Files have been corrupted by this issue. After discussions with Seagate support in May, they said that I had no warranty with them (which I knew), but if it was under warranty with these errors then they would look to replace the drive. Seagates standard OEM warranty is 3 years for their drives. HP just stated the laptop was out of warranty and would not entertain any further discussion. I sent a copy of the Seagate email, a copy of the SeaTools log, and screenshot showing the first Bad Block error to PC World CS, who replied (after poking with a stick as they didn't reply to my first email) stating it would be £65 to inspect the computer as out of warranty. My concern here is conflict of interest (Paying PC World to inspect for PC World to make a decision...) Now I would not expect a hard disk to start failing at Can PC World charge this £65 fee when claiming under CRA? Any other useful tidbits re the CRA (Any important changes from the previous SOGA)? Cheers! ps: Our Sony Bravia that we were told by Currys would last only a year, after being repaired, is still going strong after the last battle, 6+ years on!
  3. Hey, Mid January I bought a laptop from Aliexpress worth $890 around £670 at the time. The laptop arrived faulty I contacted the seller and returned it. After the seller received it they claimed the laptop wasn't inside the parcel. I opened a case with Aliexpress and uploaded all the evidence from the courier proving the weight etc but they still keep asking me for the same info. Long story short they are quite incompetent and don't understand English well. My question was can I apply for a charge back from Natwest? I paid via my Visa debit card. If so, how would I carry it out. Thank you
  4. Hi, before Christmas I sent a laptop through Parcel2Go. I did not buy insurance because I usually think it's a waste of time dealing with claims if something goes wrong - and it has never gone wrong. Until now. They lost the parcel which I had to open a claim for, after which they found the parcel to my relief. Hermes who was the carrier, then tried to attempt delivery to the recipient and found that they were out (I have been in communication with the person I sold the laptop to the whole time). Hermes left a note ( I have a picture of this note) saying it was unsafe to leave the parcel anywhere - IE. the front garden . On the second delivery attempt, Hermes decided to leave it in the front garden ( I had to penetrate through Parcel2Go's chat system to gleam this information, as they did not leave a note this time!) of the recipient which happens to be in a dodgy London area on a main street (my recipient tells me, and sends me a photo too). The parcel goes missing, and I've had to refund my buyer for £240. I have already sent a 'Signed For' letter before action via Royal Mail to Parcel2Go and am counting down the 14 days. I would just like a bit of advice on what sort of grounds I have to go against them - I know that they have broken the contract by not delivering the parcel. And if it goes as far as court - some idea of what I need to go into court - ie an argument etc..
  5. It's an odd case. Mostly because I have autism and I struggle to communicate. I am sometimes catatonic for months. In March 2016 I bought a refurbished laptop with 1yr warranty from SKUNKWURX LTD (they use many names, line svx-online, and others). The laptop failed (motherboard burnt) and I returned it for repair under warranty. The laptop failed again and I demanded a full refund. Unfortunately for me, I was using the advice of Citizens Advice and Money Saving Expert, which are quite inadequate, to be honest. (Since then, I've had the luxury to discuss with YOU my Ford problems, which YOU helped me resolve and I was happy to donate to your cause) They said to return the laptop to them "for inspection". I decided to do so and sent them the laptop with a letter of final rejection. I really had nothing to do with a burnt laptop anyway. I had sent the laptop on September 2016. A year has gone and I neither have a message from them, nor a fixed laptop or my money back. I've sent them a reminder 6 months ago. All correspondence done tracked and signed. They received my letter. They are still an active company. Can I do anything about it? Much Obliged Oh, it dissolved on 25 July 2017... I guess that's it... ? The director has 6 more companies, with similar names and same address. The ebay account is still alive and selling (of course, ebay and PayPal are long out of the equation for me) delete this reply please Sorry for the spam but I must update that the ebay seller address is: Hamid Taqui, ServiceX LTD, 4a Redgate Lane, Manchester, UK, Lancashire, M12 4RY This company is still active. I've sent the laptop to the PayPal payment address, which is: Hamid Taqui, Skunkwurx LTD, 4a Redgate Lane, Manchester, UK, Lancashire, M12 4RY - that's the dissolved one
  6. Just a quick one guys if you can help. I have just bought a new Laptop with 1TB Storage. The main storage is on D: Drive (934GB) and not C:. Now C: drive is nearly full. Can someone tell me how to transfer space from D to C please. I am using Windows 10. Thanks SOD'EM
  7. Hi all Not sure if this is the right place to put this but I will try and explain my problem. I got a Laptop from BH about 4 Months ago and it has developed a fault, it keeps freezing and it wont let me factory reset it, keeps saying unable to reset and unable to diagnose any problems. We use it for my Partners business (DJ) and only have the software on it nothing else. We took it in to the Newcastle store today and I think it was the Manager we dealt with. she was very very off with us. She said (about 10 times) that because we didnt take out some Care thing they have to send it away for up to 10 days. We asked can we return it and get a replacement she very arroganty said No, because its all these new contracts now and we didn't take out this care thing they cant do anything. We then asked if we still have to pay for something we haven't got, and she said yes of course its the new contract and we didn't take out this care thing, thats all she kept repeating, he was smirking all the time too as if she was enjoying it. Now all I am after is some info regarding the Legalities of this, Can I ask for a replacement under the Sale of Goods Act and do their contracts trump UK and EU Law? I am prepared to go down the Legal route with this and the press to and give them some more bad publicity. All I want is for something that is 4 Months old to work. I know it's not their fault that it doesn't work but it's not mine either and I was under the impression that the onus is on the Retailer to sort it out. Oh she also said I done something to the Laptop which is why it doesn't work which is borderline slander, and I have a witness. I even asked if we could return it and then take out a new agreement for a different model, she took great delight in telling us no as we didnt take out this care, lol she must have said this a million times. Anyway thanks in advance for your help.
  8. Hi all, Bit of a strange one...maybe. I have been repairing on and off for many years - around 10 years + primarily laptops and mobile phones. I have bought an item of eBay primarily on the basis that it COULD fix an issue with a laptop but if it did not, I would send it back and this was the agreement with the seller. During fitting of the board, I felt the socket for the wireless antenna was not as tight as it should be but it was too late as I had now plugged in the cable. Fast forward an hour, it turned out the board did not fix the issue and in actual fact, the laptop would most likely be written off - I let the seller know this. On removing the board, the loose socket did indeed give way and came off. Problem now is quite obviously, the seller is refusing to accept the board back. I have not gone through the returns process and it is all verbal. Where does one stand in a situation like this? On one hand, there is no way that socket should fall off - And I can prove this by simply getting a wireless card or board and plugging in/out the antenna. They're made to handle this and in my test case, I was heavy handed too just to prove a point. There are two sockets and the other one is fine- the original board also has been in and out of the system multiple times and the sockets are fine. My view is it was not soldered on properly to start with and the installation simply ensured it would snap off. Even if it was soldered on, there clearly is not enough strength to hold it down so would have come off either way. Thoughts? Board itself has the wifi onboard and is for a small laptop - board being around the £400 mark and so no small matter Thanks in advance!
  9. I'm in a bit of a pickle and am hoping someone can help me work out how to get around this: I bought my partner an Apple laptop via eBay three years ago. All seemed above board, but I collected in person and the seller insisted I pay cash as they didn't want to risk a Paypal chargeback - fair enough, I thought. At the time, they assured me they would send me a copy of the original Apple sale receipt and I asked several times. The seller then stopped responding to my messages. Not an issue, I thought, since I had the laptop and didn't think the proof of purchase would be an issue. To prevent the laptop being used if stolen, we put a firmware password on the laptop - this is a low-level password that effectively locks the Mac altogether if the hard disk is changed, which makes it very difficult for thieves to use the laptop if they steal it and try to wipe the hard drive. Six months later in 2015, we realised that we had forgotten the password. We took the laptop to Apple and, after e-mailing every bit of correspondence I had had from the eBay sale and with the seller of the laptop, a nice chap at Apple Ireland authorised my local Apple repair shop to reset the firmware password. Thinking we were out of the woods, my partner put a new password on the machine, wrote it down safely in a book, and that was that. Fast forward to two weeks ago, and we have realised that we have once again forgotten the password, and, having moved house, have lost the book. However, this time, Apple have refused to reset the password, because we don't have the original sale receipt for the laptop. Apple have said that, since we don't have the original proof of purchase, we will have to pay around £500 to have a new main board (the logic board) replaced. My instinct in this matter is that, having proven once beyond reasonable doubt that we are the legitimate owners of the laptop, a reasonable person would believe that we are still the rightful owners of the laptop, and Apple should remove the password. If somebody could help, we would be most grateful (in fact, if you can help us get Apple to authorise this password removal, I will send you £50 and a crate of beer/cider/wine/fizzy pop of your choice) Thanks ever so much! Alex
  10. Hi all, I wanted to share my experience with PC World in relation to my broken laptop I bought a Levono Yoga 2 touchscreen laptop in March 2015 for my wife, For the price of £599 and it has been great until 2 weeks ago it just failed to power up i booked it in to PC world's Know how, Paid the £60 and they sent it off to be repaired, They then contacted me and told me that it would cost £447 to repair as the motherboard had failed, As you can imagine, I wasn't going to pay that to fix it and asked for it to be returned so i could recover all my wifes files from the hard drive When i got home i googled PC World customer services and registered a complaint online saying that i thought a laptop should last longer than just over 2 years, A few days later i got a call saying that i need to take it back to the PC World branch, Get it varified that it wasn't working, Which seem odd as they had made a report on it, And they would issue a pro rata refund i have gone in today, They returned the £60 that i paid, And issued a £306 pro rata refund voucher, to replace it with a brand new laptop, Cost me an additional £103, Not bad for 2.5 years use I read lots of bad stories about the Currys/Dixon group But in this instance, Hats off to them
  11. Got a Dell Laptop from a Car Boot Sale for buttons, but it's password protected. I can't even start it in Safe Mode or Boot Options without Admin Password. Is there a way I can bypass it without paying for software? OS is Vista Home Basic. Thanks.
  12. Hi I'm looking for a bit of advice if possible. I bought a laptop from curry's specifically to record music on, but within a budget and was advised to buy the HP pavilion 15 which was on offer. It was very noisy in the store but I bought it on their recommendation. After getting it home and switching it on, I found it very noisy, the fan and hard drive was quite loud. the next day I posted on their facebook and they advised I take it back to the store, which I did the following day. The guy on the knowhow desk wasn't very helpful, kept me waiting and letting a queue build up while he packed a box and then told me there is no way they would exchange it, and pointed out their policy on the wall!! told me they could send it off for testing, but it sounded fine to him. (it was in a noisy store again!). The thing is, i'd locked myself out too somehow and had to take it home, wait to get my old laptop back and figure out how to reset the password. It was easter and I was away for a week also. feeling fed up it sat in a cupboard for a little while. when I finally tried it again decided it was still noisy I contacted the technical team who agreed it sounded noisy over the phone and to take it back to store. This time, I took it to a different store and the guy sent it off and it came back with a replaced fan as it was faulty. My issue is that I wanted to exchange it - which actually was within my rights, but I was sent away being told they wouldn't do that and there was nothing wrong with it. They did repair, but I'm still not happy that they sold me a faulty computer!! Is there anything I can do? It was a couple of days over the 28 days when I took it back again. Thanks for any advice. Cat
  13. I placed a laptop into a local computer repair shop ( not a chain) to have the power socket replaced as it had become loose and was not charging the battery. when I went back after the agreed two weeks the shop told me they had LOST the laptop, but were investigating where it was. Now today they phoned and told me they cannot find my laptop, but have one on stock I can have as replacement (no details of the laptop specs were given) but i still need to pay the cost of the original repair. What are my rights on this? Tried to contact my local trading standards but Durham have given the service over to CAB and cant get through on the national number they give.
  14. conchy_joe

    Argos laptop.

    Hi everyone,...back after a long time !.... My son bought a laptop from Argos fourteen months ago, last week it would not boot up we took it to Curry's who said they suspected the hard drive was shot. I paid the initial £60 and it was sent to Knowhow for repair...another £127. When I spoke to the tech' at Knowhow he said that the fault had not been caused by misuse and it was in otherwise exc' cond'. He suggested that I contacted Argos and claimed back our costs under the " sale of goods act ", he said that we had every right to expect this item to last longer than fourteen months , it had not been damaged by dropping nor had it been hacked. Can anyone advise me on what action I can take... ..thanks.
  15. If anyone can help with my next step I would be very grateful! I bought a Toshiba laptop online (not by credit card), I had it repaired under warranty just as the manufacturer warranty was ending - one year warranty. Toshiba use another company to outsource their warranty repair work. the warranty repair company returned the laptop to me with a new fault. I sent it back and they replaced a motherboard. The new fault came back again after a few weeks. I complained to Toshiba - zero response back from them. I returned the laptop to the repair company - and now they say it needs an entirely different part to fix the exact same fault as before and is no longer under warranty so want to charge £££. so far they are ignoring the evidence I have provided that backs up my claim of it being their responsibility to repair as its a fault introduced whilst they were repairing it and theyve supposedly already fixed it. But now I believe I'm approaching the small claims court stage. But is Toshiba liable as its their machine? Or is it the company I bought the laptop from as my contract is with them? Or, do I issue my claim with the repairing agent directly as they are now holding my laptop to ransom and demanding I pay them to either repair/return or dispose of my laptop. Thanks for any help or suggestions!
  16. I sent my laptop into toshiba for repair under warranty around 10 weeks ago. Despite half a dozen phone calls over this period they still have not got the parts in nor know when they will have them. I said its about time they consider giving me another new or refurbished laptop but they were unable to offer this as they are only the repair company and not Toshiba themselves. They were unable to offer any contact details for Toshiba apart from email. I emailed Toshiba in Germany who deal with this apparently and politely asked for a replacement as a repair was not forthcoming. Because i only had an ebay invoice they considered this not proper proof of purchase and they wouldn't give me a replacement machine. I argued that they have accepted the laptop under warranty already and that surely they cant pick and choose solutions because the laptop is either in warranty or not in warranty and not some in between state where they can only offer certain solutions. Despite doing this politely they then decide to block my email address. No notice of anything i had to google up the server errors i was getting. i try contacting Toshiba by phone but the only number available for computer repairs is locked out unless you can provide a repair reference (mine didnt work). I wanted to talk to customer services and found out the only way i can do this is via snail mail. Right i thought, that old cop-out!, i tapped out a letter and sent it recorded post within the hour. That was nearly three weeks ago it looks like they have ignored it Anyone have any idea where i stand legally with this? Can they make me wait this long for a simple keyboard replacement? Can i do anything about my issue and complaint being ignored? Any advice would be helpful as im kind of in toshiba limbo atm. Thanks.
  17. Hi all, I bought my Dell Inspiron for £581 in October 2014. I had two callouts in the first two months to repair motherboard and wireless connectivity issues. Today the laptop has failed on restart with blue screen message "Unmountable boot volume". I have run startup diagnostic tests which indicate hard disk failure: Error code - 2000-0142 Validation - 85842 Looking this up on Dell diagnostic services returns the message: Hard disk drive running outside normal parameters - advise replacing disk drive. I believe that under the Sale of Goods Act I have a reasonable case to ask Dell to repair or meet the cost of repair. My problem is that I am not sure how to go about this. So far I have exchanged messages on Facebook. To be fair, this is at a very early stage, but I suspect this will be an interminable exchange of scripted responses! What I want is: - Diagnostics on current HDD. Online advice suggests that HDDs with failed boot sectors can be repaired. - If HDD cannot be repaired, then I would like: - Replacement HDD - Reinstallation of Windows 10 and Office software - Retrieval of data files where possible Any advice on how I should proceed, what I should expect Dell to offer, and what I should expect to pay for myself? Many thanks, Justin
  18. Advice please i purchased 3 Asus laptops earlier this year about all at the same time about 7 months ago. One of these developed a fault were the M key no longer functions this happened a couple of months after i brought it . Ive been so busy with work that i only got around to taking it back this week. PC world have turned around and told me that Asus do not cover the keyboard under warranty. They can send it back to asus but I will have to pay for the repair ALSO the postage has anybody else come across this as i think PC world are trying it on.
  19. Good day! i would like to ask for an advise. Lately, my laptop is having a hardware issue, and it is still under warranty. So I have contacted the Laptop Company (MSI) about it and they have arranged to have it collected from my home to have it checked and repaired. MSI's service provider contacted me that they are the one who are going to check the laptop and they have arranged a courier (DPD UK) to collect it. My laptop was collected 2 days after by the DPD UK, and it was properly package as instructed to be sent to the Repair Center. 8 days after, thinking that my laptop is getting fixed. the Repair Center contacted me that they have not received my laptop and they are waiting for the courier company to contact them to find out what happened to my laptop. So i contacted the courier company as well, and they told me that the package was Lost in Transit. The courier company told me to get back to the Repair Center and advise them to contact the Courier Company's Claims Department to process a claim. when i phoned the Repair Center, they were not very helpful at all and they just told me to "Wait until the result of the investigation". Not very happy about the answer, i contacted MSI, and give them details of the incident. I also emailed them about it. I got a reply stating that they are passed it to the higher office. Can someone give me advise about the issue? Thanks!
  20. Hi, I am seeking advice on here about a faulty laptop that Littlewoods do not want to know about. I sent an email to Nick Mcbrien. "Hello, I am contacting you today as I have failed to resolve an issue with a laptop I purchased on 05/06/2016. The laptop I purchased was opened by me three weeks ago and was setup according to the manufacture instructions and I am not happy with it as it kept crashing and running very slow and now keeps rebooting and will no longer start up, keeps on loading and then rebooting. I have looked and tried solutions online but nothing has solved the problem. I contacted Littlewoods customer services and explained the problem and that I wished to return the product for a refund and I am very unhappy with my purchase, the customer service advisor told me that I would get a call back in a few days to arrange a return and they asked me to call them back on 02030140095 if I didn't get a call back. I waited 5 days and decided to call the number provided and realized that the number the advisor gave me was Lenovo customer services, I hung up as I was annoyed that the advisor had tried to fob me off to the manufacturer, even though they said that Littlewoods would arrange a return for a refund. I then called up Littlewoods explaining what had happened the new advisor kept saying to me that they would send an engineer out to look at it, even though I explained I wanted a refund and was promised one, then the advisor gave me the same phone number again telling me to call Lenovo as they would deal with any issues. I called the 02030140095 number and spoke to a call center advisor, who said my point of sale contract is with Littlewoods as it is less than 12 months old and they said I would need to contact Littlewoods with any queries. I have decided to contact someone higher up than the scripted customer service advisors that were no help whatsoever and gave me the run around. I have never been this extremely frustrated in returning something that is not fit for purpose for a refund. All I would like to do is for somebody to arrange for the laptop to be returned for a refund. The laptop has been used twice and comes with everything complete like when I received it but is faulty." I was contacted shortly after the email by Shop Direct Group Executives Complaints Team and they said they would look into my case but it has been 2 weeks now and I sent them an email in the meantime saying that this is a joke now and I have a laptop sitting at home that does not work at all and nobody has replied. Is there anything I can do to take this further? Many thanks.
  21. Hello I bought a laptop in September 2015 from pcspecialist £1200. Paid the deposit of about 100+ with credit card and chose to pay off the finance with up to12 months 0%apr if settled before 12 months. which I paid early in May. After about 3 weeks of having the laptop it developed a warbling sound from one of the speakers which I reported to pcspecialist, they said for me to return it, but as I was working away I was unable to as I needed it. The opportunity came 2 weeks ago were I could and have returned it and they have said that its a design fault, that they can do nothing about it. Email from them below. "This is a brief status update for your RMA ). Our aim is to keep you informed as much as possible throughout the RMA process. New notes have been added to your RMA as follows: "Hi I have been testing the system running various tests to try and stop the whine from the sub speaker. I have updated the BIOS in hopes that this would regulate the voltages more efficiently but unfortunately this has not worked. I have also tried to under volt the CPU in order to reduce the whine but again this has not worked. After testing of various components and looking into how the motherboard and components are seated in the chassis it has shown that the sound is being caused by the chassis its self. Unfortunately this is the same across all laptops in this range and I have experienced a similar issue with an older laptop that would produce the same problem but when connecting speakers to the headphone jack. There is no way that I can remedy this as it is down to how the chassis are manufactured. We have been in contact with the manufacturer and they tell us that this noise is considered to be within manufacturing tolerances. I am sorry that there is nothing I can do to prevent this. The only means to avoid this would be to have some music or video to be playing with volume. Please let me know your thoughts on the matter." So it looks like the laptop is not fit for purpose as its a design fault? The noise isn't loud but loud enough to annoy you when sat working on it. Where do I stand I either getting the UN-fixable fixed or upgrade to a different model or even a refund (which I don't really want) I just find it hard to believe that every laptop "octane" warbles at the user Any help would be appreciated
  22. We purchased a laptop from John Lewis 11 months ago, in the last two months we have had issues with the laptop ranging from failed connection to e-mail, slow loading, internet connection being lost where we have to re-connect, John Lewis gave us a link to follow and try to fix the problems but to no avail, we have search on line and have found this is a common problem with this laptop and a lot of complaints have surfaced. We now want a refund so we can replace it, but John Lewis are telling us we have to have it repaired but it could take up to 28 days to do the repairs, we can not do with out the laptop for more than 24 hours, can anyone help
  23. I got a laptop from Currys on 15.8.2015. At time of purchase, it had windows 8 and was prompting to upgrade to windows 10. Windows 10 has grown larger in size in recent months now and has currently reached 29 GB. I think soon windows 10 will be larger than 32 GB which is supposed to be the size of my hard drive. Programs cannot uninstall because they need writing space while they uninstall, thw laptop keeps crashing. Currys keep taking it for "repair" which takes 3-4 weeks a time. They say they are just doing a system restore when they have to also reinstall the bios options which have disappeared. I feel this model is a defective one because the hard drive is too small for windows 10. I asked them if they would replace the hard drive with one having more space for money and they said they wont do so under any circumstances. I dont feel as time goes by windows 10 doing all its updates will grow smaller-it is already too big to fit in my hard drive. This is a new model with only usb input and incompatible with older versions of windows. Yet the hard drive is too small for the windows it is supposed to carry. As its become obvious the model is a defective one having too small a hard drive to run the windows it is supposed to run, what are my rights? I am for all purposes wihtout a laptop What are my rights anyone?
  24. I purchased a Lenovo laptop from Currys about 18 months ago but it recently stopped working. I have been told that it is probably the solid state drive that is faulty so that is not something that can be accidently broken by myself. I know it is out of warranty but I seem to remember that there is a law that states that items should last for a reasonable time. If this is correct do you think it is worth taking it back to Currys? I am reluctant to do this without some advice as I do not have a great deal of faith in them. Thanks.
  25. Hi Sorry if I make mistakes I am new to this. I bought a laptop from Currys on 9th Feb 2016. The mouse pad did not really work but I got by using a plug in one. 2 weeks ago I went back to the store and a lady tried to make it more responsive. I took it home and it hadn't worked. I use this laptop for work every day and my business cant operate with out it. I simply cant have it sent away for repair and be without one for any length of time and so asked for a replacement. Curry's are refusing saying that they are entitled to one shot at repair. I paid £700 for this laptop 11 weeks ago and don't want a repaired machine. .... maybe if I had it for 8 months to a year. Am I being unreasonable? This is the 4th machine I have bought for work from them and I am not inclined to buy any more from them (the others are fine and were for colleagues) ! You lot seem to know what your taking about... Am I being unreasonable in not accepting a repair is this my right or not? In some respects it would be easier as I wouldn't have to set up the machine again but then it has Industry sensitive information on it. In other respects I just cant be with out the machine for any thing longer than a day or two and think going through the trauma of setting up a new computer is the lesser of two evils! Any help would be appreciated
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