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  1. Hi, I need a bit of advise in regards to what should I argue against PC World (DSG Retail Limited) if I go in court. A short description of the event: I bought a Samsung Series 8 TV in 2016 for £1499.99 + Knowhow care plan for 5 years later with in a week the price dropped by to £1399.99 went to the store told this to a manager and he happily refunded the difference and also informed me that there a FREE BR Player in offer with this TV which he given me along with refund. Now back to 2018 in Jul 18 my TV had some fault sent for repair under Knowhow care plan whi
  2. Hi, still trying to calm down after my visit to Currys today:x We bought a cooker there less than 2 months ago and its been faulty from the start, the oven cuts out during cooking leaving food half done and only fit for the bin. This happened in our second week of ownership but we weren't sure if it was us or the cooker, now we know for sure its the cooker at fault as its happened 4 times. We went back to currys today to complain but were told the manufacturer would only consider a repair and it might take a month So I've been looking up our rights and would appreciate s
  3. My new fridge freezer was due for delivery yesterday, but the delivery guy said that he noticed that it was broken as he was about to take it off the van. He said that he would order another one and that it would be delivered today. However, this morning I recieved a phone call from currys saying that this new Samsung freedge freezer is also damaged and that they will order another one, and that they will deliver this on Friday. I told them that the fridge freezer that I was supposed to get yesterday was broken, to which they said that this one is also broken. I have to
  4. Any advice would be greatly appreciated please. I have listed the main details below: Purchased a DJI Osmo camera in March 2017 Camera cost £519 Paid using Currys YourPlan buy now pay later credit agreement Paid off the credit agreement in August Sent camera in for warranty repair on 28th August Waited three weeks and heard nothing Called Currys. Unable to advise at to the whereabouts of the camera. Called again. No information. Received a call on 27th September informing me the camera was lost. Went into store on the 28th September. Was issued a refund
  5. hi, to keep this short, i really need help/advice CURRYS STORE IN SELLY OAK HAVE LOST MY TABLET case number ............ on the 28/05/17 i rang knowhow with a problem ive been having with my tablet, and they advised me to take my tablet to currrys sellyoak, so i did i spoke to chap in the store (wahid), who took my tablet in for repair, I got a call after the bank holiday from wahid advising me that he will need to send the tablet of to samsungs, since then its just gone down hill with no communications from the store at all. so i start to chase it down via the customer
  6. Are Currys holding on to and delaying customer refunds. In my case they seam to me to be doing just this. I bought an item online and Currys agreed to collect it as it wasnt as described and didnt fit my needs. It to 8 days to get the collection and I was told that I would get a refund within 3-5 days. Unfortunately that didnt happen I tried to complain: - I tried to raise a PayPal claim but the email supplied to contact Currys on the PayPal site doesnt exist so email returned. - I phoned Currys to complain, as soon as the customer services person takes my order
  7. Hi bought a computer for my daughter 4 days ago from currys/pc world. It was described as a social computer which means just basic use. I said thats fine she's only 11 so as long as she can play basic games and watch you tube that's ok. The assistant said yes. got it home and it was absolutely terrible. I think it took 6+ hours for all the updates, not sure exactly on the time but went to bed and left it on overnight. The next day my daughter put it on it did even more updates for half an hour and on the left side of the screen a name popped up (something??) wha
  8. Hello. Many thanks first of all for the option to join. (I suspected there would be an active forum for those seeking some pointers with regard to consumer rights!!) I did a little research before visiting Curry's today with my "complaint" but remain, for the present, in limbo: In August 2016 we bought a De Longhi coffee machine (on-line) which developed a fault, in that it was intermittently ditching the contents of the machine's reservoir of around 1.5 pints of water over our worktop. (not ideal when electrics are involved) We took it back to our local Curry's (
  9. I tried to get my faulty printer exchanged and was refused an exchange because it was more than thirty days since I purchased it. I was told that it had to be repaired. Is that inline with the sales of goods act? Currys is the most difficult shop to get a exchange or refund. The printer was purchased on the 20/09/16 , just five months ago. What are my rights?
  10. I brought the 49ks7000 on Black Friday for when i move house (still not moved yet) & have kept it boxed up till recently to check if it worked. At the weekend i hooked my computer up to the TV and noticed a small white dot (a few pixels in size) on the screen when the computer boots up and displays a black background. I just assumed it was a bit of fluff or something on there, last night i noticed it again on boot up and had a closer look and It seems to be a tiny chip less than a millimeter. As long as I've had it nothing has impacted on the TV at all or anything at all to caus
  11. My wife bought an Acer PC from Currys and because it had an hdmi display port had to buy a TV to use with it. The salesman attempted to sell her an insurance/service contract with it which she refused. He then said he would give a COMPLIMENTARY months cover on a contract in case she had any problems connecting the two, by the way I am an IT professional hence the original declining of a contract. The item was paid for via a credit card and the amount verified by PIN was correct. A month later a charge of £6-50 appeared on her credit card which it transpires is for payment for insurance/s
  12. I got a laptop from Currys on 15.8.2015. At time of purchase, it had windows 8 and was prompting to upgrade to windows 10. Windows 10 has grown larger in size in recent months now and has currently reached 29 GB. I think soon windows 10 will be larger than 32 GB which is supposed to be the size of my hard drive. Programs cannot uninstall because they need writing space while they uninstall, thw laptop keeps crashing. Currys keep taking it for "repair" which takes 3-4 weeks a time. They say they are just doing a system restore when they have to also rein
  13. Hi all, In need of some of your excellent advice please. Almost 2 years ago I purchased a cheap laptop from a Currys store through my business, at the time the salesperson asked if I wanted any sort of extended warranty - I always say no, they are a complete con of course. Fast forward to now, I have just noticed that he did in fact sign me up for this at £9.58 a month, without my permission. I rang the Currys 'Knowhow' helpline and requested a refund; the lady said she could only refund 6 months' worth of payments, which I declined as I want a full refund, for obvious reasons.
  14. Hello, I am just wondering if anyone can give me some up to date information. I purchased an LG soundbar from Currys in December 2014. On 1st November the sound bar speaker seemed to blow up and therefore no longer works correctly. As it is under warranty I took it back to currys on 3rd November. I was advised that they would look into the fault and that if it was not ready to be collected in 14days I would be entitled to a replacement product. I got paperwork to say I had left the product but it does not state this 14day clause. Well, today 18th November, I rang kno
  15. On the 2nd of December last year, I bought an LG 3d Blu Ray player (for my bedroom) from Currys. Yes, they offered the extra cover but I declined. Two days ago, during one of my poor health days, I thought I would put a film on in my bedroom only to find that the player didn't switch on. I tried everything (new fuse, new battery for the remote) all to no avail. Yesterday, I took it back. I set my phone up to record the dismissive attitude of the Currys staff and being prepared to give them what for. Currys failed me miserably! They swapped the ruddy thing with no fuss. Bug
  16. Hi all I am just back from spending 2 and half hours in a store arguing about the Sale of Goods Act. I bought a Laptop online, which keeps freezing, so I phoned Customer Services and asked how I go about returning it, I was advised to just call into my local store and they will sort it all out. So off I go to said local store, only to be met with abuse by the General Manager. Anyway, the guy on the 'KnowHow' desk claims the Laptop is not faulty at all and therefore I can't have my refund, so I quote the SoGA and he said hes not allowed to talk to me about that, so I ask for the Manag
  17. In July 2014 I bought a Vax vacuum cleaner from Currys online, delivered to the store for pickup, at £49.99 (yes, ok cheap vacuum) Yesterday the motor burned out - terrible noise accompanied by a burning smell. Fair enough, things break and it is only 10 months old. Currys will do the right thing, I figured. £50 wasn't worth Mr. repairman assessing it and they'd just exchange - guess not. today I packed it up in the original box, along with my delivery receipt and took it to the nearest Currys superstore. Explained the situation and the Knowhow guy explained I had to tak
  18. DSG Retail Ltd Share on twitter Share on linkedin Share on facebook Share on google_plusone_share Share on email ASA Adjudication on DSG Retail Ltd DSG Retail Ltd t/a Currys PC World Agency: AMV BBDO Ltd Complaint Ref: A15-290696 Ad A press ad for Currys PC World stated "Save £200 on our colourful range of HP Pavilion laptops" and featured images of three laptops from the HP Pavilion range. Text underneath stated "Get everything you've a
  19. Hi My son bought an Advent laptop from Currys around April 2013. In October last year it developed a graphic card fault and he took it back. The store told him that it was out of warranty and it was a chargeable repair. He thought fair enough and, not being able to afford it, left the store. I was telling a friend about it last month and he said to get it independently tested to see if it was an inherent fault. If so Currys would have to arrange a repair or replacement under the Sale of Goods Act. That's now been done and the report says it was an inherent fault.
  20. HP 13" Platinum Pavilion x360 Touchscreen Notebook Brighthouse pice - £1560 Currys price - £704 which also includes McAfee security, Microsoft Office & Cloud backup So £1560 - £704 = £856 so you can either buy a second one and get £150 cash back in hand or walk away with an HP Laptop and £856 in your hand not forgetting the extras you get from Currys.
  21. Hello CAG: I have a problem with a built-in cooker delivered damaged - but it has a different twist. I bought two ovens on March 25 - a combination oven and an electric oven. Both were delivered on March 31: the combination oven came via Know-How and the electric oven directly from Bosch, in separate deliveries. Neither oven was unpacked or inspected by the driver on delivery - in spite of the stated pledge on the invoice: "What will be done for you? - We will unpack your product and dispose of the packaging for you - we'll recycle it if we can. - Before we leave, we
  22. hello, i brought a fridge freezer from currys and i took out a warranty , unfortunately it stopped working however a replacement was sent be it 4 weeks after. I was told i could claim for food spoilt however currys say consequential loss is not covered in the agreement, is this true as i cant see anything in the agreement and the only reason why i am claiming is because currys member of staff informed me and others have recieved it. thanks
  23. I took my laptop to Currys Crawley store on the 3rd of September 2013 for repairs to a faulty / non-working CD drive. I was dealing with KnowHow’s Customer Service team at the branch. I provided the service assistant with my own flash drive / USB as a precautionary measure for them to save my data should there perhaps be a need for KnowHow to make some change to the hard drive (I asked that a written record be kept that I had left my USB as I did not want to lose it). I was advised the laptop would be taken to their repair centre and 2 weeks after I left my lap
  24. I would like some advice please. I purchased a HP all in one PC in October 2012 and it was perfect and did everything I needed it to do. However in the beginning of October 2013 (whilst it was still under the manufacturers warranty) the screen was accidently chipped by one of my children. (this was not covered by the manufacturers guarantee as it was accidental damage). I took it into the Store and I was told it would cost about £200 at the most to repair it so I sent it away to be repaired with the Knowhow team and said to them if it was going to cost anymore to phone
  25. Hi, We have bought fridge freezer (RL60GZEMG) from Currys .Freezer delivered on 10-Aug-2014 and was advised to leave for 8 hours before switching on which we did however afterwords noticed two faults with the fridge freezer. 1-Paint Fault on internal panel - It seems someone made a rework at manufacturing facility and its obvious when you open the door. We have paid £629 for brand new condition whereas this one should have been classified as outlet/discounted due to paint fault. I called Currys and they have booked engineer visit. Engineer came (14-Aug-2014) and took picture w
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