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Found 119 results

  1. I have a 2012 Ford Focus that broke down 8 days after the extended Warranty on the Transmission Control Module (TCM) ran out. The local Ford dealer requested that it be treated as a warranty repair but Ford declined. The garage has asked me to contact Ford direct. From my research the TCM for the 2012 Focus is a long standing and known Ford issue. In Australia the warranty extension was to 7 years and in the US, the warranty extension was to 10 years. In the UK it is 5 years. Apart from facing a bill of £600 plus, it is particularly frustrating in that: 1. The car was serviced by my local Ford garage in August (which would have been within the 5 year warranty) and when I took the car in I did request that they investigate a juddering issue. The service desk took notes of the various things that i had asked to be done but apparently this particular issue was not logged. I therefore have no physical evidence that the juddering which is a classic symptom of a TCM issue occurred during the warranty period (I do have a word doc in which i made notes about what i wanted doing, the properties of which show the date of 4th August, but this is not being taking into account). 2. The local garage did actually phone to tell me that the repair would be done under warranty. They are not disputing that they told me this. However, when it came to processing the paperwork, they then informed me that it wasn't a warranty repair. 3. the car was given a software update for the gearbox in 2016 and 2017 services which I understand was to help with juddering on gear changes. So my questions: a. Do I have a case for requesting from Ford that the repair is considered a Goodwill out of warranty gesture? The car has a full ford service history. b. Do i have any case for making a complaint to the local dealer who wrongly informed me that the repair would be covered? c. Is there any way to prove the legality of the word document that contains my notes from the service. It was created and saved on 4th August, on the day I made the appt for the car to be serviced? Forgot to say that the local garage has been helpful albeit not in actually getting the repair accepted under warranty. They have given me a loan car as the repair is now into its 6th week. Another additional note. If this was a regular consumer item like a tap or a TV then I would go down the 1973 sale of goods act that the goods need to be fit for purpose and that there would be a reasonable expectation that the TCM unit would have a longer lifespan than 5 years, in effect there is an implied warranty but it appears from my research so far that the car manufacturers don't back down when this is put to them.
  2. Hi everyone Hopefully I am in the right place but couldn't find a section to suit this .... I am really annoyed. My Hive heating set up is broken. After 3 or 4 calls to Hive including 2 resets of the system etc etc (an hour on the phone each time), they have conluded over the phone that my hardware is broken. Now for a start, no engineer has seen it to confirm something is broken - I don't think it is, I think it is on the blink due to an update they did of the system over Christmas. There is no signal between all three components at the same time. Initially the Hub was offline and would not go online and the thermostat lost signal with the receiver. I called Hive and after about 50 mins on the phone and much fiddling, she concluded that my Hub was broken and quoted me £40 for a new one. Fair nuff I thought but was reluctant to buy anew one so I didn't. 2 days later it all went wrong again and the thermostat/room controller would not connect to the receiver so no heating or hot water at all. On the phone to Hive they guided me through another reset of the system and she concluded that the Thermostat/controller was not working - odd eh? Oh and no I can't buy a new thermostat as they are factory paired so the whole kit for £250 plus installation (hard wiring) = £400. Great, not. After yet more fiddling (by now I know how to do almost as much as the call centre staff) and hey presto the thermostat now talks to the receiver but not the Hub. This means that I have only the temperature and ON/OFF functions but no schedule or timer. It is now costing me a fortune as it is all on either 24/7 or nothing. My question/issue is this: How long are they meant to last? I would say that 4.5 years for a cost of £250 is not long enough considering this came with my new boiler installation (from British Gas) and thats guaranteed for 10 yrs minimum. Should I or anyone be expecting to buy new controller for the heating every 5 years at £400? I see their guarantee is for 1 year only. They obviously don't really know why my system has failed and are grasping at straws, should they be telling consumers to shell out again for a new system when the fault is not actually properly diagnosed? How could I prove it has been caused by their update recently where many people I see online have complained about their system going down and losing signal afterwards. Of course Hive deny it's anything to do with them. I think all this needs exploring. If they are selling this product, people need to know that it will all be useless in 5 years and that maybe the system is designed to fail after a period of time. You cannot repair or replace parts of it, you can only get a whole new set up. Also I want to say that for the elderly, young children, ill people, I would definately not trust this system to deliver consistent heating/ hot water reliably, I have woken up with no heating or hot water in the freezing cold because it has dropped signal in the night, even before these recent problems. What are my rights here? These systems are starting to fail (the early ones) and for £400 initial cost, I never expected that after the 1 year warranty was up, I'd be on my own with non-working junk and a cold or boiling hot house 24/7 expecting to shell out again. I feel like I've been had. Help!
  3. Hello everyone. I'm seeking guidance on an invoice attached to my windscreen on 13/08/2018. I failed to display so ended up coming here for that mistake. I have not made any contact and I have already filled in the following. 1 The date of infringement? 13/08/2018 2 Have you yet appealed to the parking company yet? [Y/N?] No If you haven't appealed yet - ,......... have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] what date is on it Did the NTK provide photographic evidence? No NTK received yet 3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?] 4 If you appealed after receiving the NTK, did the parking company give you any information regarding the further appeals process? [it is well known that parking companies will reject any appeal whatever the circumstances] 5 Who is the parking company? AS PARKING LTD 6. where exactly [Carpark name and town] did you park? BLUFF INN, Hayle, Cornwall PCN1_P&D6.compressed.pdf
  4. Hi everyone, Could a persistent failure to respond to two emails and a phone call be seen as a failure to act? Background Person A took a company B to Tribunal on age discrimination grounds Person A asked his agency C for relevant documents Agency C failed to respond despite two emails and a phone call Person A now makes allegation of victimization against the agency C Agency C is now claiming that person A had the document that is why they didn't respond Person A didn't have the said document! However, my question would be: why didn't the agency respond to the first mail and say: "mate, you have these documents so we are not providing them"? I believe agency had a duty to respond to the email even if they truly believed that person A had the document In which case, I see that as a failure to act hence a victimization claim Please your views and any relevant case law Thanks
  5. Hi all Not sure if any of you are familiar with this, there was a watchdog piece in 2010 about Vauxhall Astra's and Zafira's having issues with their horn. The title of the story was "Horn that doesn’t warn". The fault was that if the vehicles lights were on the horn failed to work, you could dim the dash lights down almost to the point where you cannot see the speedo and the horn would work again. Vauxhall supposedly recalled all vehicles and fitted a clamp/clip to the steering column which they say remedied the problem. Here are 2 links one being the actual fault and the work shop manual for repairs and the other is the story. http://workshop-manuals.com/vauxhall/astra-h/n__electrical_equipment_and_instruments/technical_service_bulletins/poor_operation_incorrect_operation/horn_intermittent_malfunction/ http://whatconsumer.co.uk/forum/consumer-rights-television-programmes/10231-bbc-watchdog-horn-doesnt-warn.html I recently spoke to 2 different dealers and got conflicting information so Icalled VX up, I advised them due to the constant conflicting advice from the dealers I would record the call which they were happy with. The handler advised it had been recalled in 2010 and had a new complete CIM module installed. Should I have any further problems with the horn i was to get my car to the garage to investigate and they will forward their findings onto VX who may contribute for the repairs which could be something from 10% to the full cost. A few days later I decided to send them a video of my issue When calling up I got someone else I explained what the other person had said a few days before, however this person said the information given a few days prior was incorrect. My vehicle had not had a new CIM and in fact had just a clip fitted to remedy my problem I then decided to write to the CEO office and lodge a complaint over being told wrong information constantly. Ultimately their responce said they say sorry for their wrong information, the Customer Satisfaction Program has now closed and the recall was for a clamp to be fitted to my vehicle and this has been carried out so its finished. They then continued to say there were cases where this matter was not resolved and further actions were carried out. I disagree with the “recall” being for the clip as to me that is a solution to the problem they recalled for. All this stinks, they have also said my cars within 10 years old which would allow me to get the dealership to contact them to see if they will contribute , but are reluctant to actually do anything and continuously fob me off. Can paste the emails to and Fro as to me they are an interesting read. Opinions needed on recalls – would you agree with me that if a cars been called in for a particular reason and the quick fix they done hasn’t worked then it still needs to be completed. That first link above does state if the CPS failed to rectify the problem then a new CIM is to be installed. Cheers Steve
  6. Hi all. I am posting this in the hope someone will be able to tell me how to go about putting this mess right & hopefully get an idea how much trouble I may or not be in. As a single man I have been on ESA & Housing Benefit for some time due to both cancer treatment and being diagnosed with, but not yet treated for PTSD. Just over a year ago I married my soulmate against a backdrop of personal issues. I/We have not yet informed the DWP of either our marriage or the fact that she now lives with me. My wife works 16 hours a week earning approximately £128 per week. My main question is how much trouble am I likely to be facing? Apparently my wife could claim tax credits if she were single...is this the same under our circumstance? We have very much wanted to sort this issue for some time but fear of what may happen & health issues have prevented this. I just want to come clean and be able to have one less thing to worry about. What is our actual entitlement? Will I be prosecuted? Is my home at risk? Any answers or help would be much appreciated. Thank you in advance.
  7. Well fellow caggers it seams like lending stream are taking no notice of the new GDPR regs I applied for a SAR on 25 May and have just spoken to them to find out where it is as I have no comms from the part from their acknowledgement They have informed me that because it has been sold to Lantern that they need some more time to get the required information. I have informed them that I shall be reporting them to the ICO for failure to comply. Has anyone got the link to the letter I need to send to the ICO I can't seem to find it now
  8. Santander have rejected my PPI claim (store card) from 17 years ago on the grounds they believe it was sold in a proper manner (over the phone - which it wasnt - as I signed-up in-store with an agreement the assistant ticked for PPI) and was offered as optional and appropriate for me etc etc - which I absolutely disagree with. I have issued a SAR - but already do have copies of Agreement and statements etc. Unsure of whats best as next move - do I escalate issue with FOS (that I'm not hearing good reports about!) or small claims action? The amount of money involved is probably fairly small (circa £200 in PPI premiums?) Any thoughts appreciated!
  9. Hi All, Here is the story: I check my car daily to make sure there are no new noticeable scratches and I did it last night and there were none on my wing mirrors. After driving to work and parking on the road this morning, I pushed my passenger wing mirror in as always to prevent it being hit and noticed 2 pretty big scrapes on it. The problem: I have no recollection of hitting or scraping my wing mirror on anything, then it occurred to me that I may not have known if I had because I put my music quite loud when driving as it helps me focus. Then I started worrying that maybe I hit and damaged a car and then remembered reading about the offence of failing to stop. I decided to call 101 and report that I may have committed the offence and told them 3/4 locations which I drive through to get to work as it would have happened in one of those locations. My question: If I did hit a vehicle and it's reported to the police what are the penalties? Bearing in mind that this is my first motoring offence (other than the 1 parking ticket I have ever received as a driver), I've been driving for almost 3 years and have no other criminal offences. I've read I could get disqualified from driving, up to 10 points and a fine of up to £5,000. Is this correct? Thank you in advance for any help.
  10. Hi It's been a long time since I was last in debt and had to deal with bailiffs' and debt collection companies so i'm not sure if things have changed so i'm looking for a bit of advice ? I Went home this lunchtime and a bailiff had left a letter threatening to get a locksmith to break into my house to remove goods with the police possibly present. ..in fact the letter was quite threatening I thought that this was illegal as the debt owed was a personal debt through a county court CCJ not a magistrates fine or debt to any other governmental department, what I need to know is are they allowed to do this. The debt collection company who pursuing this debt is lowells and they have bought a lot of my debts and are trying for CCJ's on all of them and is this how they operate now ? Thanks in advance for any replies
  11. Hi. I have read through some posts and believe i need to respond to the questions, below. Apologies for not replying in Red but the formatting will not allow me. Very poorly lit Only machine visible not working PE do not provide any reason for failure of appeal. Many thanks in advance and hope someone can help... it will be Greatly appreciated. Matt 1 Date of the infringement - 23 September 2017 at 21:20:49 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] – 05/10/2017 3 Date received – 10/10/2017 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [N] 5 Is there any photographic evidence of the event? - Yes 6 Have you appealed? {Y] Ticket machine was not functioning and had a message on the screen that confirmed it. Have you had a response? [Y] Please see end of post 7 Who is the parking company? – Parking Eye 8. Where exactly [carpark name and town] - Lido 1 Margate For either option, does it say which appeals body they operate under. - NO but they are BPA members Reply to appeal dated 26/10/2017 Thank you for your correspondence in relation to the Parking Charge incurred on 23 September 2017 at 21:20, at Lido (1) car park. We are writing to advise you that your recent appeal has been unsuccessful and that you have now reached the end of our internal appeals procedure. Our records confirm that no parking was purchased on the date of the parking event, despite there being payment methods available on the day in question. Please be advised: There is an independent appeals service (POPLA) which is available to motorists who have had an appeal rejected by a British Parking Association Approved Operator. Contact information and further information can be found enclosed. See also .popla.co.uk As a gesture of goodwill, we have extended the discount period for a further 14 days from the date of this correspondence. If you appeal to POPLA and your appeal is unsuccessful you will not be able to pay the discounted amount in settlement of the Parking Charge, you will be liable to pay the full amount. If you have already paid the reduced amount, the Parking Charge will be increased to the full amount and you will be liable to pay this increase. By law we are also required to inform you that Ombudsman Services .ombudsman-services.org/ provides an alternative dispute resolution service that would be competent to deal with your appeal. However, we have not chosen to participate in their alternative dispute resolution service. As such should you wish to appeal then you must do so to POPLA, as explained above.
  12. I own an auto 2012 Ford Focus, which I have just learned has an ongoing problem with the Transmission Control Module (TCM), there have law suits all over the US about it and several recalls. Over here in the UK it appears that the most Ford have done is to extend the warranty on the part to 5 years. In the US the extension was initially to 7yrs/100,000 miles, and more recently the extension has been now extended to 10years/150,000. miles in the US. Yet it remains at 5 years here in the UK. Our car has not been driving well; not shifting gears properly about 2 weeks ago ended up going in to limp mode with the transmission light coming on. (we had it service last year at Ford - they said it was fine and no lights ever came on prior to this occasion) We took it to Ford (in London), they "fixed" it, telling us it was a recall issue which was a software issue. we collected the car and within 5 miles it went in to limp mode again. Ford now say the whole TCM needs replacing. Charge, including labour, will be £635.20. Luckily my partner, who was driving the car when he collected it the first time, got stuck in traffic, otherwise its very likely he would have been on the motorway doing 70miles and hour and the transmission would have failed and the car gone in to limp mode. Ford acknowledge that it is a known problem with the TCM in these models which is why they gave the extension on the warranty to 5 years. But my argument is why do UK customers get 5 year extension and the US customers get 10 years. How can Ford treat their customers differently for the exact same problem? Our car is about 5 months passed the 5 year warranty on the TCM. I also understand that the software upgrade was to notify the driver earlier of problems with the TCM, so if we had had the software upgrade earlier, we might have discovered the problem when we within the 5 year UK warranty period. I've called Ford UK and they just say I have to pay for the repair as I am not within the warranty period. I don't want to accept this and want the same warranty as other costumers in other parts of the world get. I've been sold the same faulty car as every other person out there with this problem, so why different treatment? I feel like a UK customer is less important than a US customer. NOTE: if anyone was looking at buying a Ford Focus or Fiesta - DON'T , do you research first as its a problem that still has not been solved, even with the 2016 models. Anyways, any help welcome. DR
  13. Hi All, I have been a regular reader of the forums in recent years and have now decided to sign up as I am in the early stages of what I feel is going to be a long, drawn-out process with Nissan regarding my Qashqai. I purchased a 2010 Nissan Qashqai 1.5dci Acenta from CarGiant in June 2013 with 32K Miles on the clock. The car came with 2 Nissan Main Dealer service stamps in the book, plus an additional service/check from CG. I have had the car serviced at the recommended intervals set out by Nissan albeit by my local garage (with receipts/history provided). The car has given me 2 years trouble-free motoring up to June 2015 when it needed a new clutch, in my opinion prematurely but c'est la vie! Anyway, whilst driving to visit family this past Thursday (February 18th), the car suddenly lost power and I managed to get it off the road and call a recovery service. The recovery driver suspected cam belt failure and so I opted to have the car recovered to my local Nissan main dealer as I felt that the cam belt has snapped prematurely. The dealer confirmed that the belt had indeed failed and it would cost me £114 for the diagnosis, but if I wanted them to strip the engine down to inspect further damage this would cost another £450+ in labour. At this point I explained that I would expect Nissan to accept some kind of ownership of the problem as the stated cam belt change intervals of '100k miles or 72 months' (quoted by initial service clerk) had not been met. The clerk told me that he would speak with the service manager and get back to me today. He called me this morning to explain that the dealership would offer no gesture of goodwill as the car was not known to them. I explained that it was known to Nissan though and if they were trading under the Nissan badge then it should not matter. Anyway, he was polite enough and was just acting as the mouthpiece for his manager who obviously did not have the tacks to call me and explain himself, so I thanked him but then asked again what the cam belt change intervals were for my vehicle. He then went off to speak to a technician and eventually came back and said "76K miles or 6 years". This contradicts his colleague and also he kept referring to a timing 'chain'. I know from research that my particular engine is belt driven, not chain like all other Nissan engines. So, my next option was to call Nissan Customer Care to raise a case, which I have done today and have been given a 48-hour timeframe for a case manager to contact me. I have read various stories of the same issue, Nissan apparently issued a recall for due to the timing belt rubbing against the water pump but I can't seem to find the recall on the VOSA website. I've also read on various other forums that the cars that were recalled were inspected only for the belt to fail a short time after. The results seem to be mixed, some people receiving no gesture of goodwill at all, some receiving an offer of Nissan to cover the cost of parts and some actually getting the full repair done free of charge. The concern for me is simple - I can't afford the estimated £6k cost to replace the engine which is inevitable as I was travelling at around 50mph when the fault occurred and I've not read of a similar story that hasn't required a replacement engine. My other concern is that Nissan do not seem to be able to give me a conclusive schedule for having the cam belt changed! Any help/advice is greatly appreciated. Thank you.
  14. I was having difficulty with my debts which are around £12K. I am on benefit, and so I foned up Debt Free Direct to see what they could do. I am very upset that all they could offer me was an IVA - 7 years paying £130 a month. Naturally I had to sign up because I was getting constant harassment of one of my creditors Halifax who kept foning me up every day demanding money I didn't have. I am now wondering if the IVA really was the right solution; they didnt offer me a Debt Relief Order which is what I would have prefered. Is there anything I can do besides letting the IVA fail (which I dontwant to do because Halifax will harass me again). Very distressed by the whole thing; Debt Free Direct knew I was on benefits; I really cant see myself paying £130 a month for 7 years, especially as I could loose my benefits at any time anyway, they failed to take this into account. Because of being on an IVA no company would give me advice as I have rung around several this morning; they said the IVA would have to fail before anyone could help me!! NOT happy can anyone please help
  15. Dear All, I need some advice for my wife. We have had a terrible postal problem; after reporting our postman for an incident over a year ago some of our mail seems to simply go missing - I wonder why? My wife received last august a witness statement for a court date for speeding and failure to provide - we had received no NIP, no reminder and no summons. We contacted the ticket office and explained about our post, and they agreed to fine her and give her 3 points for the speeding, but drop the offence under 172. Later on in 2016 a neighbour brought round a summons for, wait for it, failure to provide and speeding. We initially thought that this was for the ticket earlier on in the year but realised it was a separate incident at exactly the same GATSO! This time, we hadn't received the NIP or reminder, and the Summons clearly addressed to us at No 14 was delivered to no.29 round the corner, and the lady asked around and found out we lived at 14 and brought it round. Guilty of the speeding or not, my wife couldn't keep accepting points and a fine like this, so we decided to plead not guilty and to explain to the magistrates. We have had a letter drafted and signed by our neighbours confirming the above, and have had Royal Mail conduct an investigation into our mail not being delivered. The investigation is ongoing, but they have found no wrong doing at this moment in time. However, what they have said is that the Courts use proof of posting only, whereby bulk mail is signed for by the postal service as collected and therefore "posted". But they have also stated proof of posting IS NOT PROOF OF DELIVERY to the recipient, and that the recipient has NO CONTRACT with Royal Mail, their customer is the Court in this case and it really should be them that complains if their mail that they have PAID FOR is not delivered. They have looked at our complaint only on the basis that several items of our mail have gone missing over time and that there may be an issue. So we were going to go to Court and to state that the NIP etc was not delivered within the 14 days allowed, arguing that the post is the Court's responsibility, therefore both charges should be struck out. I know that there be many cases whereby someone simply states they didn't receive the NIP, and that the Court "get around this" with their proof of posting as is taken as papers are deemed served, end of. But surely if there is a genuine doubt if the NIP has not been delivered then this should be listened to? Whats thrown me today is that the CPS have written to us (again similar to last time) offering that the charge under 172 be dropped if we change the speeding offence to that of guilty and accept points and a fine? Really don't know what to tell my wife to do? Suggestions would be appreciated.
  16. Car impounded due to car insurer’s failure to transfer no claims bonus to new policy which led to the cancellation of my insurance policy. My car was impounded by the Police this week, the reason, the insurer said they sent letters out asking for evidence of my no claims bonus and because they did not receive the evidence, my car insurance was cancelled. I was not notified that my policy had been cancelled and did not receive any letters I have been with the same insurance company for over 25 years and they hold all the information about my no claims bonus electronically My quote was completed by telephone and the manager confirmed that the agent instructed that my no claims bonus be transferred to my new policy; this was not transferred I was left stranded 40 miles from home. Cautioned by the Police, advised to pay £150 plus £20 for each day my car is impounded; that I could get six points on my licence and a fine of £300. My car could be sold or scrapped if I do not collect it within 7 days. Can I appeal against this and what action can I take against the insurance company?
  17. My Skoda Fabia (08), which has been regularly serviced (for the two years before I owned it and the two years I have owned it) recently broke down on the M1 (had been running fine until then). My local garage recovered it for me and diagnosed a failure of the oil pump. It needs thousands of pounds of work to it (which I simply don't have). Skoda are saying that they are not responsible for it and are not obliged to offer any good will gesture as I have not had it serviced with them (although I have owned previous Skodas which works in my favour apparently). Can anyone advise if they have had a similar problem and if they had any luck getting Skoda to admit any liability?
  18. Propsed fees for failure to notify a change of circumstances to a Local Authorities (LA) in regards to Council tax and possibly Housing benefit too! My local LA (Southend on sea Borough Council) SBC)) has recently had a full Council meeting and are propsing charging people for failing to notify a change of circumstances. This could be between £70-£280! (please see my attacments (1) (2). 2 for the quick version and 1 for the full document. Or see section 6 page 67 all... This was previously just £50 now the new rates could cause more financial issues for many people. 2 RECOMMENDATIONS 2.1 That the Executive agree that consultation takes place on the implementation of a fixed penalty of £70 to Council tax charge payers, permitted under the provisions of the Local Government Finance Act 1992, who intentionally or knowingly fail to notify the Council of any change affecting Council Tax Liability or Local Council Tax Benefit Scheme (LCTBS) without reasonable excuse. 3 REASONS FOR RECOMMENDATIONS 3.1 The Council has powers under the Local Government Finance Act 1992 (Schedule 3) to impose civil penalties to those charge payers who wilfully neglect to inform the Council of changes which affect their Council Tax liability. There are at least 6 areas that could affect the claimant/bill payer this could be on top of what DWP already charge. It could pay to ask your LA if they also intend on doing the same as mine. Given that most LAs now have to find new inovative ways to get more money in their coffers then this one surely is a way to make money from failure to notiy a change of circumstances in a reasonable time frame (normally 28 days) sometimes less.... Info here and other places >> https://www.gov.uk/civil-penalty-changes-affect-benefits Your thoughts.... Benefit failure fees.pdf Public reports pack 14th-Feb-2017 14.00 Cabinet[556].pdf
  19. Hi all, I bought my Dell Inspiron for £581 in October 2014. I had two callouts in the first two months to repair motherboard and wireless connectivity issues. Today the laptop has failed on restart with blue screen message "Unmountable boot volume". I have run startup diagnostic tests which indicate hard disk failure: Error code - 2000-0142 Validation - 85842 Looking this up on Dell diagnostic services returns the message: Hard disk drive running outside normal parameters - advise replacing disk drive. I believe that under the Sale of Goods Act I have a reasonable case to ask Dell to repair or meet the cost of repair. My problem is that I am not sure how to go about this. So far I have exchanged messages on Facebook. To be fair, this is at a very early stage, but I suspect this will be an interminable exchange of scripted responses! What I want is: - Diagnostics on current HDD. Online advice suggests that HDDs with failed boot sectors can be repaired. - If HDD cannot be repaired, then I would like: - Replacement HDD - Reinstallation of Windows 10 and Office software - Retrieval of data files where possible Any advice on how I should proceed, what I should expect Dell to offer, and what I should expect to pay for myself? Many thanks, Justin
  20. Hi All, Looking for a bit of advise on a used car i purchased, I will outline the main points. 27/06/16 Purchased a used 58 plate Renault Laguna 180GT from a dealer using HP for £5112 (73000 miles) 23/08/16 Car serviced at local independent at my own expense.(76000 miles) 07/10/16 Car broke down on way home from work and recovered to independent garage. Garage removed sump and found metal fillings/slivers. (77000 miles) 10/10/16 - 11/11/16 Various communications with dealer and finance company. Dealer has rejected liability so finance company sent out "independent inspector". This where it gets tricky, Engineers report uses words like "limited information" "further dismantling required" "likely" "not confirmed" "some time in the past". But in the conclusion is states"undoubtedly fit for purpose". On this report the finance company has also refused liability and has refused to send me a full cop of the report, only an extract. I can make the extract report available but don't want to post it on an open forum as it contains personal information. Your help and advise on the next stage would be most welcome.
  21. The fun never stops eh? Although this is on behalf of a relative, not me this time. As succinct as I can keep it: 1) Relative joins nPower January 2013 shortly after moving to a new property 2) Meter readings provided - nPower setup a monthly direct debit for £65 (dual fuel) 3) Relative became aware in June '13 that account had been setup incorrectly. Relative was only being billed for electric. 4) Took a couple of days to sort and more than one phone call, but a new direct debit of £90 was setup. This included the arrears as a result of nPower's mistake. 5) In September '13, relative had some maintenance work carried out on electricity supply. Discovered during this that they were still only being billed for electricity (although direct debit of £90.00 was being sent every month). 6) Relative was eventually told by nPower that there was a serious error with their account and the issue would be escalated. Was promised a return call - this did not happen. 7) Relative called nPower in December '13 as had still not heard anything. Was advised account issue still remained unresolved, and also that the account itself was showing as circa £300 in credit, plus a direct debit/dual fuel discount on top of this. 8) No return call from nPower. Relative phoned again - was advised complaints team were handling it and would get in touch the same day. This never happened. 9) Towards the end of December '13, relative phoned nPower to inform they would be switching to another provided because she was unhappy with their poor service. 10) Relative switched to another provider in January 2014, more or less 12 months after joining nPower. 11) Relative heard nothing more from nPower until April '14; they received two reminder letters from nPower for a combined total of circa £800. One letter was for gas, one for electric. 12) Relative spoke to nPower; disputed the sum and was advised that a full breakdown of charges, payments and usage would be sent in post (they initially refused to send this unless a letter was sent in, although they eventually changed their tune). 13) Relative contacted nPower again (need to check date but think June '14). Was advised this issue would be escalated to the executive complaints team. Was also advised more reminders would be generated automatically and that they could safely be ignored until the complaint was resolved. 14) Relative began to receive (what they presumed to be) nuisance calls that were essentially just prerecorded messages. As it turned out, these two companies (Westcot and Pastdue) were actually two separate debt collection agencies instructed by nPower; each sent a letter in September '14. Interestingly, some of the information printed on one of the letters was also incorrect (e.g. account number) 15) Realising now the earlier advice of nPower to ignore payment reminders was false/incorrect, a letter was sent to each of these DCA's stating the account was in dispute. A statement was also made regarding OFT debt collection guidance (unfair to pursue when in dispute). For good measure, Westcot had their implied right of access to the property withdrawn (as they had stated they would visit the property to collect payment). Relative also filed a complaint with the ombudsman around this time. 16) Pastdue wrote back to relative confirming they had received letter. Stated that account had been placed on hold and they would try and obtain invoice showing full breakdown of balance. No further correspondence received from these guys. 17) Westcot also wrote back. Merely stated the balance, that it related to the electricity supply and provided a billing period (which was seriously incorrect!). Stated they looked forward to receiving payment within 14 days. They have started phoning relative daily once again. 18) Ombudsman rejected complaint, stating that the date from the original issue was too far back for them to investigate. However, did advise that if relative obtained a deadlock letter from nPower they can then investigate. 19) Relative wrote to nPower towards the end of October '14. This outlined the dispute, a summary of the (in)action so far and a request for a deadlock letter. Sent recorded delivery, confirmed delivered, no response so far. 20) Relative wrote another letter to nPower last week (similar to above). Sent recorded, not showing as delivered yet. Considering resending later today if not arrived. --- Other misc. information: - Relative has log burning stoves and only uses anywhere from £6-10 a month in gas for hot water. No heating of any kind (excluding hot water of course) is necessary from ~March to ~September due to property being extremely well-insulated. - Current electricity consumption averages about £45.00 a month. - nPower is instructing two separate debt collection agencies to collect a portion of the "debt" even though the account was dual fuel. As per Citizen's Advice regarding harassment from creditors: "Using more than one debt collector at a time to chase you for payment" - so does this count? - Relative has been diagnosed with depression and anxiety. Self representation is unlikely to go down well. - Relative has sadly not recorded all phone calls. They have however, kept detailed notes, dates and times of each phone call with nPower - including the person they spoke to. --- Next steps: Should relative: a) Just keep sending letters to nPower at £1.72 a pop until they hopefully provide the information? b) Send a final LBA to nPower detailing the harassment (if applicable), filing a small claim if ignored? c) Wait for nPower to take relative to court (if ever) and potentially claim on legal cover provided by house insurance for representation? d) Something else? Personally, given the chain of events, problems with the account and overall billing issues nPower has had recently, it would sound like they are physically unable to account for the money they are demanding. Who knows.
  22. Hi all, I went to re-tax car after 12 months tax was due to expire, only to be told that although tax had been purchased on 25th October 2015, that they had back-dated this to the beginning of October. Not very pleased about this since I have effectively lost almost a month of tax! However DVLA clearly don't care, and I imagine they make a lot of money off this discrepancy when a car changes hands. luckily we had not been stopped during those 24 days that I thought we were covered. When I rang the DVLA though, it turns out that the reason they had not sent any reminders at the right time, and that I had been left to remember the date myself, was that they had not received the new keeper supplement from us via the post, and therefore did not have our details as the new keepers. They had apparently been informed that the car had been sold by the previous owner at the time. We had given the old owner our details of course, but this information at least is not on DVLA database relating to our car. I was wondering though since we did send it a while back, are there any penalties for this should we get stopped by the police in the meantime? I did at some point phone the DVLA about the new log book, but back then they said that sometimes it takes a while to process, so ultimately I let it be and did not chase it again. I am really not happy that the DVLA have washed their hands of the matter and simply say that we will need to get another form and pay an extra £25 since they or Royal Snail have lost the original form. Is there any comeback on this, or would I need to have proof of posting or 'signed for' proof to qualify for any redress? Also out of interest since it didn't happen to us, if we had been stopped during those 24 days of backdating, would there have been any way to avoid a fine/car getting impounded etc? I have looked carefully at all the email and online notices of vehicle tax/proof of payment that I made copies of at the time , and it at no point says that it was only taxed from the beginning of the month! It clearly says 12 months tax from 25/10/15. Thanks
  23. Hello I'm new here, but just wondered if anyone has experience with successfully challenging and overthrowing an ombudsman's final decision. The Financial ombudsman has made lots of poor excuses and failed to look at the significant evidence that yes car credit/direct auto have mis sold ppi and other insurances without permission. Many thanks if u can advise
  24. Hello, first post here having read through other threads. I received a FCN from Napier after parking at Willen Lake, i bought a ticket and it appeared to have blown off my dash into the footwell of my car. I returned to my car to find an FCN on the windscreen asking for payment of £80 or a reduced charge of £45 if paid within 14 days. I appealed to Napier through their online procedure explaining this situation and attaching a picture of my ticket. However they responded with a letter attached to an email stating that because i failed to ensure the ticket was displayed that im still expected to pay. In this letter though, it now says they will accept a £25 payment as a show of good will. Very simply should i just accept this and pay them, or is ignoring further correspondence the best route to take?
  25. Hi all This is my first post here and im hoping for some advice from you guys and also to share my experience as i proceed with my complaint i will try to be as thorough as possible without naming any companies as the complaint is ongoing and i wouldn't want to jeopardise that i bought a car in June last year for £8000 on a hire purchase agreement. it was 7 years old and sold to me with full service history at 87,000 miles a month or so later i noticed a whining noise from the rear end of the vehicle, nothing drastic at all but i thought i would get them to look at is as it was still under warranty. The dealer at this point booked the vehicle in for two days later an appointment i missed due to only receiving the dealers voice mail the day of the appointment i called the dealer and he said he would rebook it as it happened the appointment was rebooked for the following week which i missed again due to being on an emergency call out (being an electrician). at this point i decided i had inconvenienced the dealer enough and decided to change the oil in the differential to see if this would cure the issue and it did all the noise was gone and i was perfectly happy. that was until October 4 months after buying the vehicle. this is when i noticed a loud knocking from the engine took it to a local specialist who ran diagnostics and advised me to drive the car lightly for another 100 miles and take it back to see what fault codes had re-occurred which i did then took the car back to them where they diagnosed that there had been damage to the bottom end of the engine most likely due to low oil pressure or poor servicing and this is when i decided to approach the HP company and raise the complaint. upon raising my complaint i had nothing but "we will get someone to call you back" for weeks until i got a letter saying their final response was they would not pay out as the vehicle had covered 13,000 miles since i picked it up, this is not true as at this point the vehicle is sat around 90.500 miles and i had covered only 3000. this was due to them having the mileage at inception some 10,000 miles less on their system. the car was MOT'd the day i bought it so i sent them a copy of that and they re-opened the complaint and i was given a claim handler but to cut this part short they messed me about for 9 weeks then issued a final response saying they would not pay out because they believe that me not having the differential looked at (rear end of the vehicle) had caused the engine failure. this was the point i contacted the FOS and asked them to review my case and i gave them the above information. the adjudicator then contacted the lender and asked them for some information and asked for my evidence to back up what i have claimed. the adjudicator gave her initial opinion last week that the complaint be upheld and the lender should pay for the repair and compensate me £200. in response to this the lender asked if i could evidence the oil change for the rear axle which considering i did this myself i cannot. the lender then gave their view that they would not pay out because they say i drove the car after it was diagnosed with a major problem (this is simply untrue and frankly they have no way of proving otherwise the car has sat on my drive since the day i got it back from the specialist). they say when i reported the whine from the rear end i also reported an engine management light (again this is a bare faced lie and i had never experienced or reported anything of the sort). obviously a bit deflated by this i did a little research and contacted the main dealer that last serviced the car in my service history book they have said that the vehicle was in the workshop on the day in question but it was for a free health check (tyres/wipers and such) and not a service. i have copies of their job sheets and pictures of my service book to back this up the service book is clearly ticked to say the oil and filter was changed. this clearly proves that the last time the engine oil was changed was the service previous to that one some 30,000 miles ago and obviously the vehicle does not have a full service history. i have provided the adjudicator with this information and am expecting her final opinion on the matter before next Wednesday. obviously being one of the parties involved i cannot give an impartial view on this but i feel strongly that this is a pretty clear cut case of vehicle not of satisfactory quality and that of misrepresentation all i am asking for is that my vehicle is repaired so i can finally get on with my life as i feel this is taking all of my time and energy. im so sorry for the long post and bad grammar but i have tried to fit in as much information as i can any opinion on the above would be greatly appreciated and i will update this thread with any progress i get from here on out to hopefully help someone else out in the same situation
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