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  1. Thanks for that. If anyone was to start a GLOS, I'd be keen on joining. Had a surprise on collecting my focus from it's annual service, they replaced the TCM module as part of a recall from Ford. I was getting juddering which was supposedly down to the clutch pack (despite it only being 18 months since it was last replaced) but the juddering problem seems to have stopped. No explanation was given from the main dealer. i just spotted it on the paperwork over the weekend so will give them a call tomorrow.
  2. I just got fobbed off and off. Tried to follow Hammy's advice which was PM'ed to me and got sent round in circles by ford. The clutch needed replacing and I've had continuing juddering issues at 6 months and 13 months. Now at 18 months it is due back for a service to my ford dealer and I will ask for it to be diagnosed. I have little confidence in engaging with Ford to treat this as a warranty repair even through it was reported as a fault at 6 months after the new clutch. I hate my car. Simple. Will likely never buy another ford again.
  3. Now had a letter confirming no goodwill on basis it is significantly outside the warranty. No mention of being a few days outside the extended warranty which was my main point all along. Will email the customer centre back and ask for confirmation of the escalation path.
  4. First step will be retune the tv. Our freeview box seems to be ok so assume its not an aerial issue. Tv is only 5 months old so hopefully hasnt got an issue.
  5. This is the link to the original bbc article: http://www.bbc.co.uk/news/technology-41836518
  6. It was reported in the press last week that Freeview was experiencing signal problems due to adverse weather conditions. Around this time we were losing reception on BBC1 or ItV for several seconds or more. The freeview advice was not to retune the tv and once these specific weather conditions cleared, reception would be back to normal. We're still getting signal drop out. Just wondering if anyone else was experiencing the same?
  7. Check the paperwork - did your friend take out a new contract with a minimum term agreement when adding sky Q? Plenty of stories online about persistence paying off with dealing with Sky, particularly if you have been a long term customer.
  8. Can you register to administer her account online? I've done this for an elderly relative for whom I have Power of Attorney, although not for Virgin. Usually all it takes info that you already know such as date of birth address, customer number etc. once registered online, initiate the cancellation or use an online chat to cancel. You should be able to pass security checks. now this is a bit of a sneaky method but as I'm sure you know , with dementia, even putting a relative on the phone is challenging for them to understand what the CS operator is asking. Good luck.
  9. Standard auto generated email response from CS in response to my request for a written reply to my original email to customer services. So far only had the verbal comment as mentioned in the post above that it was outside of the warranty. Apparently in their email response there will be details of how I can escalate further as they refused to do that on the phone.
  10. I assume that it wasnt a first 'offence'. I had a letter through on my first offence (which occurred as i went a different route to see family). I was given the option of paying asap and avoiding a fine for a first time infringement of the rules. It sure makes you think again when you next go that way I find. How did you get on in the end?
  11. and good point about it being a standard template letter, it very much had the look of something that was populated in a number of different places with the customer details.
  12. thanks fkofilee will take a look tonight.
  13. How many searches have been made recently? one credit application in 2017 and a car insurance quote - would that trigger a search? What is your current credit available/credit used percentage? I have no outstanding credit owed on cards, I don't have other loans or store cards, and no other debt other than a mortgage which has always been up to date. How long have you lived at your current address? 5.5 years at existing address and 7 years at the previous address. My partner is the only linked name and her credit score is the maximum. Been on electoral roll for many years.
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