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  1. Hi, New here, hope someone can help me. I received a Parking Charge Notice this evening, in hindsight, I should have noticed the sign opposite my car, but I didn't, so here we are. If you look at the image, the notice doesn't seem to explain exactly WHERE parking is restricted and I was parked by a kerb with no lines (yellow or otherwise) anywhere near it. The offence on the ticket is listed as "other" and scrawled on there is "no parking in garages" - I was not blocking any garage, it was on a side road which gave access to the garages but I wasn't blocking the way or anything. In any case, upon further inspection, the ticket has an incorrect reg. number on it (without giving my full reg they have written down an "M" which should be a "W" in both parts of the ticket) however the ticket does suggest that the offence was "filmed". My question is the obvious - what steps should I take now? I understand the advice is often to ignore, and given that they've incorrectly transcribed my reg I am inclined to do just that, however I am concerned that them having "film" of it may allow them to track me down anyway. Any and all advice most welcome (the charge is £100 or £60 if paid in 14 days, I'd rather not pay!) Thanks in advance! sign.pdf
  2. Hi all, Fairly straight forward I'd imagine, from the text in question 2, but I thought I'd check with you guys for some actual wording for my appeal. For info: Company Car, and to make matters worse, I'm leaving said company on the 24th Feb and they'll take any outstanding fines from my pay. 1 Date of the infringement: 18/01/2017 2 Date on the NTK [this must have been received within 14 days from the 'offence' date]: 06/02/2017 3 Date received: 10/02/2017 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? Yes 5 Is there any photographic evidence of the event? Yes, car entering and leaving, but not enough detail to read the reg, 6 Have you appealed? Not yet, wanted to take the right tack. 7 Who is the parking company? Total Parking Solutions (TPS UK) 8. Where exactly Brighton Road Retail Park, Redhill, RH1 6QL
  3. Hi, I have received a Civil Parking Charge Notice from Athena ANPR Ltd for exceeding the parking time limit in a Lidl car park in Barnsley. I registered my VRN in the store to validate my stay - I did not realise there was a one hour limit. There are signs around the car park but I did not park near one of them and I did not read them. The signs were not big enough to be read from a distance. How do I proceed with this?
  4. in a rush for a meeting today i parked in what i thought was a bay but on returning to the vehicle a parking charge notice had been attached to my vehicle stating "Not Parked in Allocated Bay" 1 The date of infringement 22/3/2017 2 Have you yet appealed to the parking company yet? N have you received a Notice To Keeper? (NTK) Not yet 5 Who is the parking company? Premier Parking Solutions 6. where exactly [Carpark name and town] did you park? Premier Inn, Southernhay Exeter
  5. Hi, I am in the same position and have received a 'scary letter' from BW legal. It was alleged at l'pool airport, Vehicle Control Services. I have not acknowledged anything they've sent me so far but now it's with their 'legal team' and the price has gone up to £160 with the threat of county court proceedings etc. Do you have any advice on best course of action please? thanks.
  6. Hi all, in 2008 I took out a secured loan of over £10k from Welcome and within a few years struggled to make the payments. The loan went to Cabot on Welcome's demise and then to Ascent. 2 years ago, instead of consulting this site(!), I started paying Ascent less than £100 a month (don't want to be specific, in case they're on here) and this has brought the amount down. The balance is still over £10k and there is a charge on my property. Having spoken to Ascent, I have asked for a settlement figure and they want and income/expenditure thing (not something I trust, it's just to see what they can squeeze out of you I think) before giving me one. I have offered around £4k. My main priority is to get the second charge removed. And hopefully for a substantial discount or nothing. Any advice from here please?!? I understand now that I shouldn't have paid them anything but as there is still a charge on my property I felt I had to.
  7. Hello all, in January I parked my car in the car park I usually park in which for many years has been 3 hours free parking, unbeknown to me (until I received the parking charge letter) in mid December the time was changed from 3 hours to 1 hour. Where I enter the car park from the road there is the sign stating the terms and conditions but no 1 hour sign, they are dotted around the car park but when I leave the car park I leave via the same entrance and therefore don't see that they have changed the hours. There was and still is no sign anywhere stating that the hours you can park have recently changed which in my opinion is a little unfair I could in theory have checked the signs on Monday and seen 3 hours, parked again on Tuesday without looking and they could have changed it to 1 hour, a bit like entrapment in my opinion. I appealed to POPLA and they rejected my appeal and I have now received a letter from Civil Enforcement demanding payment stating if it isn't received in 28 days they will have no option but to start proceedings against me and will charge for costs, interest and fee's. Do I have a leg to stand on regarding there was no prior advice when entering the car park that the terms had been recently changed or do I just pay up? And just as an aside I now live in Saudi Arabia and would like to write to Civil enforcement requesting they write to me here as I have only seen these letters from pictures my wife has sent from the UK.
  8. Hello, I wonder if you can assist, this evening I parked in a "PPS" pay and display car park, I paid for my ticket and put it on the dashboard, however it was particularly windy. Upon my return I have a parking ticket and look through to see the ticket facedown on the dashboard, I filled in an initial appeals form attaching a picture of my ticket showing I paid to park there, however after reviewing their website it says the following: Appeals will NOT be considered for the following reasons: Your ticket fell down/was blown off the dashboard/on the seat etc. Your ticket was not displayed clearly, face up, on the dashboard of your vehicle You forgot to display your ticket You went to get some change You did not know it was a Pay & Display car park You were only a few minutes overdue You only stopped for a few minutes This seems backwards to me as they're making a claim for loss, but there's no loss? I paid to park there, the ticket was just incorrectly displayed. Is there anyway I can fight this? Any advice on how to proceed would be much appreciated!
  9. I received a parking charge dated 21 April 2018, I am just wondering do I really have to pay this and is there anything I can write back to refuted their claim, it seems like a bit of a joke as their is a sign on a gate which has been blocked up by a 2 tonne concrete boulder saying no parking as access is required at all times, or something along those lines... should I take this seriously? Scan attached. Best Wishes Billy
  10. Hi All, I am in a similar situation to Sean Miller https://www.consumeractiongroup.co.uk/forum/showthread.php?460082-Parking-Charge-from-Vehicle-control-Services-do-I-pay-help-please&p=5158775#post5158775 in that I received a charge notice. On 25/09/18, my car broke down and 02/10/18 I received a parking charge notice in the post for "stopping in a zone where stopping is prohibited". They have CCTV photos of me on the telephone standing beside my car waiting for the Recovery Services to register my breakdown. I had to be towed away and there was no way that I could have moved my vehicle without assistance. They state that there are signs clearly marking it is a no stopping zone and I should have notified them that i had broken down. I didn't notice any signs, and I certainly didn't see that i had to call any numbers. I was busy worrying about what was happening to my car and making sure I was towed to safety. I passed my test about a year ago and I had never been in this situation so you can imagine I was scared and worried! It has gone through the so called independent appeals service and they have, of course, ruled in their favour. I have written to Watchdog and i was just wondering if anyone had any tips about how i can handle this? On principle I refuse to pay this charge, £100.00 is a hefty price to pay for something I completely disagree with! Hi All, On 25/09/18, my car broke down and 02/10/18 I received a parking charge notice in the post for "stopping in a zone where stopping is prohibited". They have CCTV photos of me on the telephone standing beside my car waiting for the Recovery Services to register my breakdown. I had to be towed away and there was no way that I could have moved my vehicle without assistance. They state that there are signs clearly marking it is a no stopping zone and I should have notified them that i had broken down. I didn't notice any signs, and I certainly didn't see that i had to call any numbers. (I have also since taken photos of said signs and if you are in a moving vehicle there is no way that they can be read!) I was busy worrying about what was happening to my car and making sure I was towed to safety. I passed my test about a year ago and I had never been in this situation so you can imagine I was scared and worried! It has gone through the so called independent appeals service and they have, of course, on 02/11/18, ruled in their favour and said i had to contact the Vehicle Control Services, who issued the charge, within 14 days to either pay or let them know i am seeking further legal advice. I have written to Watchdog and i was just wondering if anyone had any tips about how i can handle this On principle I refuse to pay this charge, £100.00 is a hefty price to pay for something I completely disagree with! Any help would be greatly appreciated! Thanks to everyone reading.
  11. Hi there, My wife parked on the road outside of our building, it was late at night and she's heavily pregnant. Someone gave us a charge notice at 3AM in the morning, clearly nothing better to do.. They've sent us the images including the car, number plate, and parking conditions. You can only actually see the conditions as they've used a flash camera and they aren't clearly signed at night anyways.. They don't own the land, and I'm not even sure why they're even here. I've read lots of the posts before about best practice, but can't seem to find the template letter/email to send them. Should I even bother replying or just bin all the letters, I think the images alone show that they've not signed the road correctly... Thanks for any help/advice. The ticket was also received on 3rd of July, and they mailed me on the 7th August.
  12. Good evening, I have received a letter from MET Parking Services starting that a fine is now overdue, the problem is, no initial letter was sent. They are demanding payment within 14 days, what is the best way forward. I go to Stansted a lot and I'm not 100% sure the charge is genuine as it was from a few months ago. Date of incident is the first week of November and this is the first letter I have received regarding this (today).
  13. Hi all. I originally had a debt with HFC bank on a credit card to the tune of £9838. My monthly payments were 172 and suddenly, Weightmans wrote to me threatening me with a CCJ if I did not consent to a voluntary legal charge. They refused to accept my £172. To cut a long story short, I did agree to the charge because at the time, I was under severe emotional stress - my Dad was dying from a terminal cancer, which Weightmans knew! I have just received a letter saying that I can get a 50% reduction on the debt! But: I cannot afford this right now even though there is a charge on my home. What I have noticed is that Weightman's client is now Phoenix Recoveries UK LImited S.a.r.l. Can I CCA Phoenix, or is it best to CCA Weightmans. The card was staken out in 1998. Also, if I DO CCA them, will they get frisky and threaten me with getting me to sell the house. I do have aletter from them saying it was not their intention to do this which is why I agreed to the charge - stupid, I know. Any advice greatly appreciated xxx
  14. Hi, First of all, thank you for the support you all provide through this site. I have received a Parking Charge Notice from CPM (UK Car Park Management) for 'Unauthorised Parking' in a small car park. The bays are unmarked and the signs are barely readable attached high on the walls in small prints. I am the registered keeper but not the driver of the time. The issue date was last year June 17 and was for £100 or reduced to £60 if payed in 14 days. It was sent to me in post with two pictures of my car in the letter. The reason was 'unauthorised parking'. Since then, I received another letter called 'Formal Demand' roughly after 40 days of the first letter where it says to pay £100. Then I started receiving 3 DRP letters (2 in sept and 1 in Oct 17) asking to settle payment of £160. Following that, I received a letter from Gladstone Solicitors in Nov 17 asking me to settle payment of £160 and then another 'Letter before claim' in June 18. Taking advice from other forums, I decided ignore them and I never contacted or reply to any correspondence thinking that they will stop. Now (Sept 2018), I have received a Claim Form from County Court Business Centre, Northampton asking to pay CPM £174.67 + £25 court fee + £50 legal rep fee total of £249.67. I have kept all evidence of letters and pic of the car park including the sign they have up. I need advise on what to do next. I have read different threads and you tube videos and all saying this is fake court. The court logos are blurred out and looks like the letter has been copied. Is this a actual court? The letter contains moneyclaim.gov password. Please can you offer me advise om what to do next? I have 14 days to acknowledge of service then submit my defence. I can upload pics of letters and photos upon request. Please speak to me in layman's term as I don't fully understand the process. Questionnaire: 1 Date of the infringement - 23/06/2017 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] - 10/07/2017 3 Date received 13/07/2017 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] - not anywhere in the letter far as I can see 5 Is there any photographic evidence of the event? - They took two pictures of my car and printed them in the letter 6 Have you appealed? {y/n?] post up your appeal] Have you had a response? [Y/N?] post it up - I did not respond at all 7 Who is the parking company? CPM 8. Where exactly [carpark name and town] - 93-101 Greenfield Road, London For either option, does it say which appeals body they operate under. - BPA If you have received any other correspondence, please mention it here - as mentioned above Thank you in advance
  15. Long story short, I used the car park and then paid before I left however I still received a parking charge notice. Is there anything I can do to appeal this? I have not contacted Horizon Parking as of yet, I haven't appealed either. Below are some info you might need: The parking works by you entering your reg number to a parking metre/display before LEAVING and then paying the amount it states on the screen. I paid the amount it said and then left within 5 minutes of paying. I paid by cash so I don't have bank proof. I don't have any receipts as I accidentally misplaced them. My reg number was correct as I always double check and it tells me the sum on the screen. The entering/leaving time on the letter are correct. I am yet to appeal, the only communication I have received is the letter I have attached to this. Is there anything I can do to win an appeal? Will ignoring them work? I would appreciate any help. Thank you very much. imagetopdf (5) (1).pdf
  16. I'm livid - today we have received a £100!!!!! 'charge' for parking 'longer than the maximum period permitted' (which is 60mins) on the 9th Feb 2019. We went to see an evening performance at Theatre Deli and parked in the carpark directly outside the theatre, which is on a small retail park (it used to be a carpet shop). A theatre performance is obviously going to last more than an hour, and as there were no pay machines we presumed it was free to park (especially on an evening). The notice is dated 21.2.19, the envelope does not have a post mark. The PCN is from VCS Ltd who are members of IPC. Happy to provide more info if needed. Please help me sort this as quickly and easily as possible.
  17. Hello, Me again! I received a charge notice for parking on their clients property for a CHARGE NOTICE from Highview Parking, Bradfield Road Car Park, Sheffield S6 2BW Date: 18.12.18 Time: 19:47 Time left: 22:27 Duration: 2hrs 40 mins I had been for a meal at the Italian restaurant for my managers retirement hence the late time of arrival. The car park was empty and so presumed it would have exceeded the time period with it being unsociable hours. Having spoken with friends and family, I decided to ignore the first letter but have received a second one today to state the charge is now £85 instead of the reduced amount of £50. and if not recieved within 14 days an initial debt recovery charge of £40 will be incurred???? Can I please have advice on what to do next as I don't know how best to go about these sort of things- I do think it is disgusting and the owners should not be allowed to charge these ridiculous amounts. I am concerned that I will get taken to court etc??? Please help?? Many thanks in advance
  18. Hi My daughter has received a "Speculative Invoice" from Civil Enforcement Ltd. I have seen somewhere about rules for the protection of freedoms act and have sent an email today to the DVLA to see when her details were requested and confirmation of who requested it. Once i get this information where do we go from there? The parking notice does not mention POFA at all. Are they required to mention it?
  19. Hello, I've received a notice to keeper today for exceeding the maximum period allowed by 17 minutes. Although I was driving the car, I was not the keeper as it's my fiancé's (so the letter was addressed to her but I won't let suffer for it) My initial reaction was to ignore it but I decided to play it safe and ask for guidance. Thank you in advance. 1 Date of the infringement 11/02/19 2 Date on the NTK 18/02/19 3 Date received 20/02/19 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? Y 5 Is there any photographic evidence of the event? Yes, plates upon entry and exit 6 Have you appealed? No Have you had a response? N/A 7 Who is the parking company? Euro Car Parks 8. Where exactly Marks & Spencer, Penrith BPA
  20. Hello, I had exactly the same problem. Parked at Southgate Park Stansted, went to McDonalds then got a parking charge letter. I stupidly appealed it and therefore revealed myself as the driver, and the appeal was of course rejected. However the PCN letter came well after 2 weeks from when I parked there. Is this good grounds to appeal to POPLA? Hello, I've been issued with a parking charge notice by MET for parking at Southgate Park Stansted. The parking bays looked like they were there for the adjacent restaurants (McDonalds and Starbucks) I went to McDonalds, left after 12 minutes, 26 days later got a parking charge letter. Apparently I was not allowed to leave the car park on foot while I was parking there, and because I strayed more than 50 feet from the car I must now pay the charge. No obvious signs stating this, not something I would ever expect. I stupidly appealed it and therefore revealed myself as the driver, and the appeal was of course rejected. However the PCN letter came well after 2 weeks from when I parked there. Is this good grounds to appeal to POPLA.
  21. Hi all! I have received a parking charge - I had no idea I need to pay there, as it is a retail park and those are usually don't charge for parking - I am never shopping there again, that's for sure! We have been in the shop for about 35 min. And now they are asking for £54 or £90 if I don't pay by 14th October! PCN's received through the post [ANPR camera capture] 1 Date of the infringement 22/09/2018 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] Date on the letter 01/10/2018 3 Date received - I don't know, hubby opened it and chucked the envelope out 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] No 5 Is there any photographic evidence of the event? Yes, on entry and on exit of the car park 6 Have you appealed? {y/n?] post up your appeal] No Have you had a response? [Y/N?] post it up No 7 Who is the parking company? Smart Parking Ltd 8. Where exactly [carpark name and town] Havens Bank Retail Park, Exeter For either option, does it say which appeals body they operate under. I think it says to send appeal back to them, and if they reject, then POPLA is available - independent Adjudication service Any help is greatly appreciated
  22. For PCN's received through the post [ANPR camera capture] please answer the following questions. 1 Date of the infringement 25/11/2018 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 30/11/2018 3 Date received 1/12/2018 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [y/n?] Yes 5 Is there any photographic evidence of the event? Yes. Looks like one photo of the car in the parking space, from behind, and one photo close up of the number plate from the same spot (maybe a zoom in from the same photo). 6 Have you appealed? {y/n?] post up your appeal] No, was about to give up and pay when I found this site. Have you had a response? [Y/N?] post it up 7 Who is the parking company? National Parking Enforcement Ltd. (PO Box in Wymondham, Norfolk) email/website for them is "parkingprotection" 8. Where exactly [carpark name and town] They have put "177-195 Histon Road, Cambridge, CB4 3HL" It took me several hours and google maps to work out the spot - there is a row of shops set back from the road main road (Histon Road) accessed by car from a side street (Windsor Road) with a row of parking spaces. I have been parking there periodically to go to the Co-Op for about 10 years with no problems. On this occasion it was a Sunday evening and all the other shops were shut except the Co-Op and Golden Wok Chinese Take-Away. I did notice that there are now some yellow lines painted into the parking area to denote parking bays/spaces, but didn't think anything of it. I saw one sign when we left but could only make out the words "private land", couldn't read the rest from the car. We were leaving then anyway. For either option, does it say which appeals body they operate under. Yes, IAS ….................................. Hi, I am a new user - not sure how the forum works, but here goes. I have done the copy and paste for PCN through the post with ANPR pic, and answered the questions, below. I got a parking charge notice after spending 18 minutes in the Co-Op. I have been parking there for about 10 years no problems. There is a row of different shops and I always assumed the parking at front was shared. It was a Sunday evening and most of the other shops were shut. We didn't notice that they have now painted yellow lines to mark bays/spaces in front of all the shops except the Co-Op, and I had parked in one of these spaces. I didn't see ANY signs except one when leaving the area and all I could make out on that was the words "Private Land". We went back after receiving the PCN letter and there are NO signs as you drive into the parking area. There are other signs, but they are attached to all the shops except the Co-Op. Theses signs were in darkness as the shops were shut and it was dark, they were behind us when we were parked in the space, and we didn't see them because we didn't go up to any of the other shops, which were shut (sorry, I said that already). There is one sign attached to a lamp post (probably illegally and/or without permission from the council) in front of the parking spaces, which we didn't see, probably because it is too high to see from sitting inside a car. That sign anyway has a big blue square with a white P on it, and the small print refers the reader to the other signs. We have photos of the signage, although none are from the actual night in question (because we didn't know we were going to need any photos....) The blurb on the signs says the land is private, and that the bays marked with yellow are only for the use of patrons of the shops listed (Machine Mart, Premier Kitchens, McColls/Post Office and Golden Wok). I don't understand how they can tell which shops anyone who parks is using? We did think that maybe because the other shops were shut it is assumed anyone who parks is contravening their rules, but found out the Golden Wok was open.... Are they using CCTV to follow on film anyone who parks there and see where they go? Is this legal? One other thing to mention, is that the "Period of Parking" quoted on the letter has a "From" time later than the "To" time. They clearly got the two times (18 minutes apart) the wrong way round when they wrote the letter. Is this grounds to have it cancelled? And if not, any advice on how to proceed with this gratefully received. Thanks in advance.
  23. I'm about to buy a (relatively) low cost item from a small-time online manufacturer who usually sell in large quantities to tradesmen. They have applied a 'low order fee' to make my order up to £50. Are they allowed to do that? (I suspect yes). I noticed in the Shopping Basket breakdown that VAT then also got applied to this fee - are they allowed to do that? Thanks.
  24. Hi, please could anybody experienced in conveyancing help me recognise a secondary charge on a Mortgage please ignore if I upload the document ? I’m unsure whether this is an admin charge or additional lending. Many Thanks in advance
  25. Hello, I'm in need of help and advice please............. On Monday 14th January 2019 I received a parking charge notice from PCN notice to keeper NTK St Mary's Road Retail Park Car Park, Sheffield S2 4AL- DFS sofas, Ammount charge -£100 within 28 days or £60 if paid before 24.1.19 contravention date: 27.12.18 contravention reason: parked for longer than the maximum period permitted - 120 mins!! Total duration stay: 199 minutes I visited DFS to look at sofas, I presumed this was owned by DFS not a private company!! NTK are lying because I left the car park- drove to Ikea Sheffield and Next outlet over at Meadowhall, at least a 20 minute drive over there. Looked the whole way round Ikea- and got stuck in traffic and then Next outlet, i then called at centretainment to pick family members up and then returned back to the car park to show my family a sofa I'd seen in DFS I have contacted my online banking and have evidence via online chat with them the time of transaction I made at Ikea and also have printed a statement with the date I made the transaction. I'm so upset about it- firstly I presumed the car park was owned by DFS and didn't see a sign. I haven't done anything about this charge notice yet- can someone please advise?? Do I appeal if so what should I reply with? Do I ignore it? Many thanks in advance
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