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Debs70

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About Debs70

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  1. I own an auto 2012 Ford Focus, which I have just learned has an ongoing problem with the Transmission Control Module (TCM), there have law suits all over the US about it and several recalls. Over here in the UK it appears that the most Ford have done is to extend the warranty on the part to 5 years. In the US the extension was initially to 7yrs/100,000 miles, and more recently the extension has been now extended to 10years/150,000. miles in the US. Yet it remains at 5 years here in the UK. Our car has not been driving well; not shifting gears properly about 2 weeks ago ended up going in to limp mode with the transmission light coming on. (we had it service last year at Ford - they said it was fine and no lights ever came on prior to this occasion) We took it to Ford (in London), they "fixed" it, telling us it was a recall issue which was a software issue. we collected the car and within 5 miles it went in to limp mode again. Ford now say the whole TCM needs replacing. Charge, including labour, will be £635.20. Luckily my partner, who was driving the car when he collected it the first time, got stuck in traffic, otherwise its very likely he would have been on the motorway doing 70miles and hour and the transmission would have failed and the car gone in to limp mode. Ford acknowledge that it is a known problem with the TCM in these models which is why they gave the extension on the warranty to 5 years. But my argument is why do UK customers get 5 year extension and the US customers get 10 years. How can Ford treat their customers differently for the exact same problem? Our car is about 5 months passed the 5 year warranty on the TCM. I also understand that the software upgrade was to notify the driver earlier of problems with the TCM, so if we had had the software upgrade earlier, we might have discovered the problem when we within the 5 year UK warranty period. I've called Ford UK and they just say I have to pay for the repair as I am not within the warranty period. I don't want to accept this and want the same warranty as other costumers in other parts of the world get. I've been sold the same faulty car as every other person out there with this problem, so why different treatment? I feel like a UK customer is less important than a US customer. NOTE: if anyone was looking at buying a Ford Focus or Fiesta - DON'T , do you research first as its a problem that still has not been solved, even with the 2016 models. Anyways, any help welcome. DR
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