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  1. I have a 2012 Ford Focus that broke down 8 days after the extended Warranty on the Transmission Control Module (TCM) ran out. The local Ford dealer requested that it be treated as a warranty repair but Ford declined. The garage has asked me to contact Ford direct. From my research the TCM for the 2012 Focus is a long standing and known Ford issue. In Australia the warranty extension was to 7 years and in the US, the warranty extension was to 10 years. In the UK it is 5 years. Apart from facing a bill of £600 plus, it is particularly frustrating in that: 1. The car was
  2. Hi all I booked my car in a good few weeks ago for a new clutch (powershift), had been putting it off for a while and finally decided to bite the bullet. Got the quote which was just over 1k which I was happy with. the day came and Ford (evans halshaw) collected the car, and told me it would be a couple of days, so far so good. I get a call a few days later from the service manager who told me they'd replaced the clutch, and it turned out the new clutch was faulty...and it was the last one available in the UK atm and it could be another 3-4 weeks as it's on backorder. I
  3. My Ford Focus 2012 auto has just gone into fords after dangerously shuddering and changing gear. They have told me it has a leak and the clutch needs replacing £1200. I’ve read about lots of issues with this part due to faulty seals. My car has only done 53,000. It had a TCM update 2 years ago when it was shuddering mildly. Ford are saying it’s my problem and not covered under any recalls etc. Has anyone else managed to get ford to replace their clutch with no cost? I’m fuming with them oh and the part is not in stock and they don’t know when they can get it - tells me they are
  4. I own an auto 2012 Ford Focus, which I have just learned has an ongoing problem with the Transmission Control Module (TCM), there have law suits all over the US about it and several recalls. Over here in the UK it appears that the most Ford have done is to extend the warranty on the part to 5 years. In the US the extension was initially to 7yrs/100,000 miles, and more recently the extension has been now extended to 10years/150,000. miles in the US. Yet it remains at 5 years here in the UK. Our car has not been driving well; not shifting gears properly about 2 weeks ag
  5. Hi all, My 2016 Ford Edge developed a fault that would take 2 weeks to repair because of this it meant me, my wife, 3 children and 2 dogs could not go on our planned holiday as we were driving to Spain. After much argument the dealer decided to lend us a demonstrator so we could still go on our holiday and the car would be covered under their insurance. Whilst on holiday we had a small accident that meant the car went into limp mode so had no power. it transpired that the car insurance was a motor traders policy and as such their insurance would not get us home or
  6. Really need some advice on the best course of action here, here's a summary of what's happened. Taking it from the start: I bought my vehicle back in April, a Ford Fiesta, 14 reg. It is covered by the manufacturer's warranty (3 years / 60,000 miles), it's just over 2 years old now and has around 40,000 miles clocked. I am the 2nd owner of the vehicle, having purchased it from a Ford Evans Halshaw dealership. The vehicle was serviced at that same dealership in August, with everything stated as being in good condition. 2 weeks ago now, travelling down the A1,
  7. Hi, Thanks for taking the time to read and hopefully you can offer some sage like advice. My partner has notified ford of her intention to vt as she is in excess of 50% of the amount. They have sent a letter confirming today. Firstly this letter is asking for payment for usage from her last direct debit date to the date of letter received. Is this correct? She was up to date with her payments with no arrears at time of them receiving letter. The car is planned to be collected from me next Friday as my partner will be at work, should I sign any paperwork they b
  8. Dear Everyone, I am going to submit a PPI claim for a Ford car loan I got from a ford dealer in 2007. The ford sales man said the PPI was compulsory to get the loan. It was my first car loan. I have a print out of all the payments made, and the final balance being cleared which HBOS provided me. However, the monthly payments are the aggregate of the loan repayment + the PPI. I don't know how much the PPI component was and don't have the original documentation or loan agreement, but have proof of the loan and it being paid back. My question is: Do I need to kn
  9. Hi I wonder if anyone could give me advice. In March our Alphabet lease car (Ford Cmax ) had a new engine replacement due to neglect on our part, it missed 2 services and the engine was damaged. We paid for a replacement engine block at the cost of 4k. Since getting the car back in Early April its has gone back on several occasions which are listed below 1. Injector seal replaced 2. 4 injector seal replaced, after cabin had exhaust fumes coming into it from engine bay, smoke was visible when car was idling 3 Engine blew up on M25 whilst I was in outside lane (coolant pipe malfun
  10. Hi all, I have a 2013 Fiesta which has leaking suspension struts. I was told this in May 2015 when the car was 15 months old. I have been in dispute with Ford ever since. Ford's reason for refusing a warranty claim regarding these suspension struts is that they say it is not covered after 12 months by the warranty. I have read through the warranty, both on Ford's website and the printed copy that came with the car, and there is absolutely no mention of them excluding anything other than the obvious brake pads, tyres, wiper blades etc until the car is 3 years old or has done 6000
  11. Hi I will try keep this short and in bullet points but any advice would be grateful. I bought a ford focus 3 years ago from a ford garage for 12 -13k as a used car and only 1400 miles on it. 1 year later (after having a child) we decided to get a bigger car and went to a local dealership to trade in for another car at 10K. the dealership said they could not give us the money we needed for the car because it was an "IMPORT" so it was valued at less money. When we bought the car we did not know it was an import. I decided to ring ford to query this who said it isn't an import a
  12. I have a continuing issue with my 2005 Ford Mondeo TDCI continually losing power and cutting out completely under "load" - under acceleration. This is clearly a VERY dangerous situation especially if attempting overtaking on a busy motorway. The vehicle engine cuts out but can be immediately restarted by turning the ignition on and off and restarting the car - even while still moving. What alarms me is that FORD must obviously know there is a problem with this happening - a short investigation on various web "forums" shows this problem to be widespread.......the additional worrying aspec
  13. need some advice 9yr old ford fiesta been having problems. stuttering as i driving. car ground to a halt. it would start up but quickly cut out THEAA towed it to a local ford dealer who advised that it would not be seen for 5 days and advised it would cost £80 to be hooked upto their computer day 6 ford called to say the computer could not communicate with the ecu and would cost upto £400 to conduct exploratory tests day 7 guy who does checks is off day 8 hes busy but will get round to it day 9 hopefully hopefully today he can do it day 10 at 3pm reception trans
  14. I bought a Ford Focus from Arnold Clark. On the website it said it had cruise control and speed limiter fitted. When I took it a quick test drive I said to the salesman "it does have cruise control doesn't it?" And he said yes. When I drove the car home I couldn't find the cruise control so checked the manual and phoned the salesman to tell him. I had to take the car back the next day for him to check and he confirmed it didn't. I asked for it to be fitted with a new steering wheel with the cruise control buttons. Salesman called a non Arnold Clark ford dealer to check but ford can not do this
  15. See if this works... [ATTACH=CONFIG]56349[/ATTACH]
  16. Hi my partners car has had a warning light show up. It is a picture of a cog. Upon research he has found out it apparently means "fuel additive to be checked every 37,000 miles". Can anybody tell me what this means, and which fuel additive we're talking about and what additive needs to be added and where? Also a steering wheel with an exclamation mark in the picture of the steering wheel Many thanks
  17. Hi guys, pretty new to the forum so please move if in the wrong forum. I have had previous success in reclaiming charges down the years but before all the hoo-ha with court cases. However I had a hammering on my car finance with ford, done through FCE bank I believe back in the day with regards to late payment charges, over limit charges etc etc. The account is since closed but was running from about 6 years ago up until 18 months ago. Is there still any scope for me to reclaim these in this day and age? As i'd obviously like to pursue some of my money back if its a possib
  18. Hi This is probably a long shot. I have only just remembered I had PPI on some car finance I took out with a Ford Dealership in the year 1999 (I think). I have no paperwork at all left and the dealership is no longer at the same premises. I'm thinking it was probably Evans Halshaw, but not even sure of that. The dealership was on Station Brow or Stanifield Lane (part of same road) in Leyland, Lancashire. I have looked on google and it isn't bringing up a thing (even in images). 1. Would this dealership have been a franchise? 2. Am I flogging a dead horse? Thanks, as al
  19. I wonder if anyone can help me - I see there's a few Ford experts lurking on the forums and would be most grateful for help. When my engine is at temperature (almost always after a longer journey but has happened once after only 2 miles or so), I have an intermittent problem where I lose most of my power and acceleration, possibly due to the turbo ceasing to cut in. It seems hard to rev the engine when it happens, although I have managed it. This will then persist until the engine has been switched off for a short period - more than 1min, but less than 10min and then it behaves entirely a
  20. Hi. Purchased a new Ford Transit with 7 miles on clock in May 2012, having driven it home from the dealer I opened the bonnet to look at how clean the engine would be as new to find rust on the engine block and manifold and after checking the van rust on the hinges. Dealer had also failed to configure the locking as requested and van developed a fault with rear parking sensors also. I contacted the dealer who simply did not phone me back despite numerous phone calls and in the end six weeks later wrote to the finance company who assured me after a further three weeks that shoul
  21. Have checked online answers confusing,Ford Fiesta 13 months old is my starter motor covered by the Ford Warranty?? Thanks FS
  22. Hey Ive an issue with my car- I bought it from a ford dealership 3yrs ago through a finance company.It was 1 year old when i bought it and had 2 yrs left on the warrenty.In this time it has had a list of problems,new steering rack fitted,new parking sensors(still not corrected)new cluster(screen for car computer)new parking sensor "brains"box(not sure what the correct word is)numerous valve defects. The new serious problem is that the Turbo chrager has seized up and Ford dealership are qwuoting 1200.00.plus vat to repair it. The car has only done 66k,is 4 yrs old and apart fro
  23. Hi, Sorry to start a new thread on this issue but I think my last thread had so many replies that no one is looking at it now. I desperately need advice on a letter I want to send, the summary of the situation follows: I had a car fail an MOT at a garage and they told me that due to the new omputer MOT (instead of just paper) that I could no longer take my car back home as it had no mot and implied I would not be insured if I did. I needed to know as this cost me an extra £200 labour in work that I could have done myself. the letter is: Please could anyone with who kn
  24. Hello, My ford car was working ok and had just passed its MOT but one evening in mid-december it just refused to start. The AA got my car to work by tapping something in the bonnet. So I drove my car to a Ford dealership so that they could use their diagnostic machine to figure out what had happened and prevent a recurrence. I got a call a few days later detailing what the issue was and I was given a quote of £812 to fix the problem. I didn't have much money but I needed the car in good working order especially for the winter. I was told the car would be ready for me to pick up last
  25. Is anyone insured with this insurance company. We got a quote from this company which is half of our present premium. Everyone in the family have done the same and yes they all come out at a much reduced figure. We can get to the point of buying the insurance. The point I am making is that none of us have Ford cars but it does accept our registration numbers. I cannot see on their website that it only relates to Ford cars. Dont want to buy the insurance and then they send us a letter saying "as this is not Ford car" you are not insured. Any help would be appreciated.
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