Hi all I booked my car in a good few weeks ago for a new clutch (powershift), had been putting it off for a while and finally decided to bite the bullet. Got the quote which was just over 1k which I was happy with. the day came and Ford (evans halshaw) collected the car, and told me it would be a couple of days, so far so good. I get a call a few days later from the service manager who told me they'd replaced the clutch, and it turned out the new clutch was faulty...and it was the last one available in the UK atm and it could be another 3-4 weeks as it's on backorder. I

I'm not a legal expert so I can't advise you on your rights, however perhaps contact Consumer Direct 08454 04 05 06 Also, what brand of laptop is it and which model? I'll see if I can find out what it should have.

On the bottom of the laptop is there a sticker of any kind? 99% of all laptops come shipped with an operating system, and a licence. The sticker is put on the underside of the computer and this has the product key which you can use if you have to reinstall windows. If the sticker says windows xp or vista, and you have windows 7, then you don't have a licence. You're right in that they shouldn't be installing it without a licence, however their argument may be to tell you that you need to buy your own licence. So if you bought yourself a copy of windows 7, you can simply use the licence key fro

Hi there, I bought a mattress from Ikea about 3 years ago, it cost about £250 and apparently their mattresses come with a 25 year guarantee. Now the mattress has totally lost it's shape and is terrible. I contacted Ikea who said they would be unable to action anything without proof of purchase. The problem is I stupidly didn't keep the receipt, and I've no idea which card I used to pay for it as I've had multiple credit cards over the years. I do know the exact date I purchased it as it was the same day I moved into a property. Whilst I realise that I should have the proof, what the manager