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  1. hi Long story - bought car 13/08/2018 2 weeks later lots of warning lights - car into AC who sent to Audi who advised needs ABS computer and part on back order - roughly 2k to 3.5k to fix AC have rung to say they're deciding whether they will just give me my money back. so my questions are? do they have a right to do that? I want that car, it took me ages to find it I'm in a hire car at the moment - I'm guessing will be better for them to put me in one of their vehicles so at least hire charges arent being added to their current bill Where do I stand legally - my rights. I've p
  2. Hello everyone, I'd really appreciate some help with a claim form that I received this week. Name of the Claimant ? CABOT FINANCIAL (UK) LIMITED Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. 05 JAN 2017 Date of issue 05 Jan + 19 days ( 5 day for service + 14 days to acknowledge) = 23 Jan + 14 days to submit defence = 6 Feb (33 days in total) - Correct Think these dates are correct. What is the claim for – the reason they have issued the claim? Please type out their particulars of claim
  3. I really need some help with a problem I have. I was on a 4 day touring holidayicon last week in Scotland in my second hand motorhome which I only purchased around 4 months that I have been saving up for years to buy. On the second day in Scotland the service light came on. With only just purchasing it I wanted to get it seen to quickly I booked it into Arnold Clark, Falkirk Road Grangemouth. I told them exactly what type the motorhome was and they said it wasn't a problem they could sort it out for me the following day which was the Wednesday. I took it into t
  4. Hi there, I purchased a car from Arnold Clark around 3 months ago which included a service and MOT plan. I had no end of issues when purchasing the car. I signed 3 different order forms because the sales person entered incorrect info, I travelled 3 hours each way to collect the car to be told the car was not ready to go, as well as various other problems that complicated and confused the buying process. I feel that this service plan was not explained to me properly and if I had understood I would be paying interest for a service plan over 3 years I wouldnt have bother
  5. Hi guys, i'll try and sum my issue up quickly. Sept 2007 got hp with funding corporation for a vehicle for 4 years and stopped paying after 18 ish months. Stupidly made a payment in November 2011. Defaults were served and agreement cancelled by OC in 2009 Cabot sent letters for about 12 months that I did not reply to. Mortimer clark made contact with me threatening legal action at the end of January this year. Made SAR at the beginning feb this year to funding corp - THIS WAS FULFILLED AND i RECEIVED THE SAR Made CCA request to cabot - THIS HAS NOT YET BEEN F
  6. Hi folks, new to the forum and looking for advice please. I purchased a car from Arnold Clark, in March this year. Car has running problems and error codes as in the title. The car has been back to them with the codes after 12 weeks , they sent the car to Peugeot they done a DPF regen and a software update. I have had the car back a few weeks and it done the same thing. They are refusing to fix it and I have left it in their yard. They are just not interested !!! Thanks in advance .
  7. It has recently been announced that Arnold Clark has passed away aged 89. One has to wonder what this will mean to the retail car buyer. What changes, beneficial or otherwise, can the car buying public expect from those now at the helm. Would be interested to know what other customers think.
  8. Good evening, I bought a car (Car A) from Stetford Arnold Clarke, July 2014. I made a Payment for Car A against personal hitachi loan - £500 in cash and a Peugeot 206 trade in which was in good shape and just through MOT. The original sale was dealt with by a relatively new member of staff who really pushed the sale of an audi A3 as she drove one. What was alarming to me at this time was that the sales woman said the deposit had to be processed before the car would be dispatched from Glasgow branch. Payments started coming out monthly from August 2014. In Sept
  9. Hello all, I recently purchased a used car from Arnold Clark and went with a one-year AutoCare warranty because it seemed like a good idea at the time. No finance involved. Was just browsing this site and see that the overwhelming advice is not to bother with AutoCare, so I've just checked the T's & C's to see if/how I can go about cancelling it. As a new member I can't post a link, but they can be found by googling "arnold clark autocare warranty in detail", choosing the first result, and clicking the link on that page which says "download our Autocare policy doc
  10. Good Morning just received a load of paper work from these solicitors not sure if I have been on here about this before the letter says we have reviewed the file following the issue of our clients claim you filed a defence In order our client could provide you with the documentation we were ordered to place your account on hold and take no further action in relation to the proceeding's until we received the requested documentation from our client it then says please find attached Credit agreement credit card statements our clients statement of account You
  11. Hi All . after some advise on this please. I received a Cliaimform today from cabot financial (claimant) with the address of mortimer clark solicitors as the address for sending payments and documents listed underneath , for the sum of £557.68. this debt is i think form a old hp agreement from five and a half years ago when i split from my ex (she moved out and all debts where in my name she was the main wage earner ). to be honest i cant even remember what it was for or what company it was (says Hitachi nova on the particulars of claim). i know thi
  12. Hi guys, had a letter from the above today threatening a Warrant of Control on behalf of MFS Portfolio on a CCJ issued on xx/03/2008. There are no threats of "maybe" "possibly" etc , they are saying they WILL apply for the Control Order within seven days . Now firstly, I believe they have to apply to the court for permission to do this as over six years has lapsed since any payment was made ( nearly 8 years to be accurate) so my question is will they actually do this or just bluff the bailiffs and send them in anyway? And if that happens, what can I do about it?
  13. Hi, I wonder if anyone can help? I received a letter from Buchanan Clark & Wells in relation to a debt to Orange Pcs Ltd for £130. I have no idea what the debt is for. I sent them a CCA letter (template on Forum) asking them to prove what the debt was for. I sent it recorded delivery and asked them to respond within a timeframe. Today I received a letter from BCW stating "we act as agents for Orange PCS Ltd in relation to the outstanding balance and do not hold the documentation you require. In order to obtain a copy of the documents you have requested, you will need to conta
  14. Hello All I received a letter from the above named company and had to google them to find out the nature of their business. They refer to my previous brief address, does this suggest my previous Landlord has issue with me? I left on bad terms in that they practically threw me out, however I left owing nothing as all utilities, heating, electricity and water were included. I am reluctant to enter into any kind of dialogue on the phone and will reply by mail, is this advisable? Would be grateful for any help in this matter. Ce1este2
  15. Hello, last month we purchased a vehicle from Arnold Clark and part ex'd our own vehicle. Prior to agreeing to buy we made the salesman aware that I only had a provisional license and asked would that be a problem with the finance (my wife would be the main driver until I pass my test with me driving it provisionally.). The salesman said that wont be a problem, the vehicle just has to be comprehensively insured. We submitted all information for a credit check and we received a call the next day from the salesman that the finance had been accepted and asked i
  16. It is common knowledge that clark lost the Honda dealership, at least in Kirkcaldy if not further afield. In todays paper it intimates that they no longer hold the Nissan dealership at least for Dundee, if not further afield. No reason is given for this move. I suggest that anyone who has bought a new or even nearly new car from them and feels they have a genuine grievance, should write their complaint to the UK Managing Director for that particular marque. I don't think manufacturers would want to be using dealers who may give their product a bad reputation.
  17. Hi, I am looking for some advice. I bought a car from Arnold Clark yesterday andthe signed vehicle order agreement. I am still awaiting to hear of approval hasbeen granted for the credit however on leaving sales room I am not happy with what’sin the agreement. Initially I was quoted a price, £167 pm that included all their extras(warranty, service, road tax, fuel and mats and VIP insurance). I said no andthe deal was lowered to £157 pm. I left and went back the following day todiscuss. They then offered £146 pm but the VIP insurance was removed and the warrantyreduced to 1 year. The
  18. Hi I recently bought a new car from Arnold Clark mid February. Who even though instructed I did not want the service plan included it in the purchase. However I were persuaded by the salesperson it was a good deal and that it would prolong and complicate the process to take it out at that stage. My main concerns were that there would be a mileage limitation and that none genuine parts would be used on my car endangering the manufacturers warranty. The salesperson assured me there was no mileage restriction and only genuine parts were used and services would be in line with man
  19. I bought a Ford Focus from Arnold Clark. On the website it said it had cruise control and speed limiter fitted. When I took it a quick test drive I said to the salesman "it does have cruise control doesn't it?" And he said yes. When I drove the car home I couldn't find the cruise control so checked the manual and phoned the salesman to tell him. I had to take the car back the next day for him to check and he confirmed it didn't. I asked for it to be fitted with a new steering wheel with the cruise control buttons. Salesman called a non Arnold Clark ford dealer to check but ford can not do this
  20. Hi there I am new here so bare with me as I write about the problems I have been having with Arnold Clark. So where to start? I suppose at the beginning would help hehe. I have been buying cars from Arnold Clark for the last 5 years and until the beginning of this year I was a satisfied customer. I went into their Motherwell store at the end of January to trade in my perfectly working Mondeo as I found it was costing me a lot to spend most of the time on my drive way and wanted something a little cheaper to maintain. I spoke to the same sales guy I always do as he has sold me m
  21. hi, i'm new to this kind of thing and have never posted on here before but I needed advice on a problem I am having with Arnold Clark. I purchased a 2011 BMW 1 series coupé from Arnold Clark and after 4 months of having the car the heating/ air con panel on the car stopped working on the first day it got cold in winter (and its impossible to drive the car without this because all the windows steam up very quickly). I contacted Arnold Clark about the problem as we were told that we were still covered by a BMW warranty when we had brought the car. s Much to our disappointment when we inform
  22. I purchased a year old car from Arnold Clark last year and went to have some work done and pulled out my documents and found I had signed up to Arnold Clark Autocare. The expiry date on this Autocare has now ended. My issue I have is this is an exact duplicate of the manufacturers warranty and strongly feel this has been miss sold. Why sell something which you have already covered!! As usual like I see many posts on here Arnold Clark just say you signed for it. Am I right or wrong on this that this should have never been offered at point of sale when the manufacturers warra
  23. I purchased the following vehicle from Arnold Clark, Nissan, Perth. Nissan X-Trail Diesel Station Wagon When fitting a new tow bar, the engineer at my local garage identified the following :- • The vehicle had previously been fitted with a tow bar....the tow bar socket was in a plastic bag taped to the underside of the vehicle and the left and right tow bar anchors were still in situ. • When this tow bar was removed the original integral cross member was not re installed. • This left the rear of the vehicle without support and in an u
  24. I have purchased a used Vauxhall Corsa from Arnold Clark but all I have had is problems and lies ever since I walked onto their forecourt. First off, my incompetent car salesman has entered 3 car finance agreements onto my credit report. These got accepted then cancelled, one after the other. (Not searches these got accepted!) The only reason he had to cancel them was down to his lack of reading skills. First one he put wrong information on the application, the second agreement had to be cancelled as i did not have a guarantor and the third I was not the main policy
  25. Hi I have received a ccj claim form from cabot financial for a debt to fashion world. Particulars of claim are that I was issued credit on 11/09/2008 and that I failed to make minimum payments and therefore agreement was assigned to cabot on 26/06/12. The amount of claim is for 1087.55 plus court costs 1237.55 I have received letters from cabot but totally ignored them as I was advised to. I really don't want a ccj as my circumstances have changed and I am building up my credit rating. Is this too late now the ccj claim issue date is 30 June but I have bee
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