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Found 5 results

  1. I have booked a cabin which company website states bath is included. Since October last year it has been confirmed that these cabins will not have baths. I have raised this with the company twice but no change to website despite promise it would change 3 weeks ago. Any idea of next steps/compensation for not receiving what they are still advertising today. Thanks
  2. Having booked a 17 day Sydney 2 day hotel room only stay and 15 day NCL cruise of Austria and New Zealand for Nov 2017. As the tv presenters had stated if you want to add any extra days on please just call back after booking as we are travel agents also so will make sure you get the best price? We contacted Cruise 1st customer service to request a quotation to stay an extra three days earlier in our hotel and change our flights out date. The email reply I have received offered to change our flights for £100 each and the extra three days in the same holiday hotel would be for a room
  3. I bought a Ford Focus from Arnold Clark. On the website it said it had cruise control and speed limiter fitted. When I took it a quick test drive I said to the salesman "it does have cruise control doesn't it?" And he said yes. When I drove the car home I couldn't find the cruise control so checked the manual and phoned the salesman to tell him. I had to take the car back the next day for him to check and he confirmed it didn't. I asked for it to be fitted with a new steering wheel with the cruise control buttons. Salesman called a non Arnold Clark ford dealer to check but ford can not do this
  4. Hello guys, I was due to travel on a cruise this Saturday with Costa, the ship name "Costa Celebration." Unfortunately, at the last minute on Wednesday (only 3 days prior to departure) they call me up saying they have cancelled the sailing. I now find out that the reason for cancellation is that the owners have sold the ship. They are offering me a full refund + £40 per adult as compensation. This was a much anticipated holiday for us. As this was not a technical issue but I am guessing Costa making a handsome profit, they have ruined my holiday. Do I have any lega
  5. Hi, On Sunday 7th Oct I decided to spend the day looking for cars. There was a car I really liked at a reputable garage in Bristol, so I drove to the garage to go and have a look at the car. Upon arrival I was informed that the car I had originally come to view was actually in the garage being serviced and prepped for sale.. In the meantime another car caught my eye. I asked about the car and showed my interest.. The salesman took me back into the office to find out more information about the vehicle that had caught my eye on the forecourt. This car had finance fall through and there
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