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Found 13 results

  1. Hi All, To keep along story short, we bought a toilet didn't like it so sent it back to victoria plumb through DPD couriers, we have been told the goods were damaged and won't get full refund. Who is liable? Many Thanks.
  2. Hi all, First time posting here but really need some advice. I'm a small business and use DPD regularly for shopping within the UK. I dispatched an order to the EU on DPD classic which has been subsequently lost on transit (also dpd staff have mentioned it being stolen - but nothing has been done about this). A search was conducted and nothing found so they've closed it today and offered £8.78 in liability. The value of the item was declared as £2000 on the customs form so was taken aback with their offer. The t&cs for this specific shipping option states anything
  3. Hope you can help. We have just moved house over the New Year. We hired a removal firm for Thursday 29 December 2016 through a bidding website. I received an e mail from the company saying they would attend after 1 p.m. on that day which I felt a bit late. On the day they came at 4.55 p.m. for a house removal! We got stuck in and starting moving and when it came to our 52 inch TV asked their advice about how to move this, they said use bubble wrap which we found and put round it and the removal men said they would use blankets and they moved the TV . When we unpac
  4. Hi Caggers, We use TNT for delivering our goods on a daily basis in my company and normally they are ok, yes we've had some DiT issues but on the whole they've played ball so no major headaches . . . until now! We sent out 5 parcels containing 14 products in total to our customer in a European country, 9 of which were damaged in transit. Our customer signed for them in the usual 'good condition' and more importantly then didn't contact me for almost 2 weeks before telling me they were DiT's. I put a claim in with TNT based on the 21 day rule but they have now replied quoting; "Th
  5. Got a bit of an annoying issue with Royal Mail. Will try and keep this as brief as possible. I sent a parcel to friends in Germany containing some baby clothing for which I paid just over four pound to go as a small parcel (airmail). The parcel never arrived and six weeks after sending it out it came back to me, in a clear plastic bag from Royal Mail, my parcel was more or less obliterated, the shipping bag I used was totally shredded with the contents falling out. The address was no longer visible as that part of the mailing bag was totally ripped away. Only my return address was sti
  6. Hi Guys, Please can you help with some legal stuff . . . We use DPD regularly and suffice to say damages do occur, fairly infrequent in all honesty but when they do I expect them to honour the claim. The latest problem was a delivery to our customers customer, 2 boxes full of acrylic display products, these were well packed with bubblewrap, double wall cartons and various void fill to ensure no movement in the box . . . sadly x amount of the products were damaged, photos were taken and I put the claim in . . . Today i've received a knock back on the claim s
  7. Hi all. My sister has just returned to Nottingham Trent University after being home for the summer. She got on the tram as usual expecting to buy a ticket from the conductor as she always has done previously. When the conductor arrived, she asked him for a return ticket. He simply said "can you come with me please" then he took her off the tram at the station they were up to, and the tram drove off. He then told her that you now have to prepurchase all tickets before boarding the tram and because she had not done that she will be issued with a £50 fine. He said he can see fr
  8. Hi all, I had a mattress delivered on Thursday by Arrow XL which I bought from a company on Amazon. It was already three days late (another story!) and I was waiting outside for them with my children in the car ready to take them to school as I'd been waiting nearly fifteen minutes for them to arrive after a call saying they would be five minutes! They put the mattress in the hallway and I left to take my children to school as they were now late! However, once I returned home and had time to inspect the mattress it was in an awful state! The double layered protective plastic was filthy a
  9. Hello I sent two separate orders throught Parcel2Go.com two days apart. The first order got to it's destination intact. Second order, same item damaged in transit. Did not use the Parcel2Go insurance cover, never had to, mabe i should have the pacel being £60.00 Anyway contacted Parcel2Go, sent off the pictures etc showing damadge. Parcel2Go got back your claim has been approved. I was offered £30 Prepay, i replied rejecting the offer on the grounds of the offer being to low. I received a reply, sorry thats all we are offering you, take it or leave it type of answer. So i accepted t
  10. I recently returned a ceramic sink to the supplier (all agreed), the sink was sent back via a in the same packaging it arrived in, labelled "Ceramic- Fragile". I had to arrange my own return as the supplier stated they didnt do collections. (later found this not to be the case). The sink left me in tact, it arrived very broken. The courier said they were not liable, the supplier said they will not refund due to the damage. Where does this leave me?
  11. Hi. Purchased a new Ford Transit with 7 miles on clock in May 2012, having driven it home from the dealer I opened the bonnet to look at how clean the engine would be as new to find rust on the engine block and manifold and after checking the van rust on the hinges. Dealer had also failed to configure the locking as requested and van developed a fault with rear parking sensors also. I contacted the dealer who simply did not phone me back despite numerous phone calls and in the end six weeks later wrote to the finance company who assured me after a further three weeks that shoul
  12. This is a speculative question, and I'm sure I've seen a post covering it but I just can't find it. I'm incredibly irritated by the fact that it is now common place for couriers to charge an additional insurance premium to protect against theft/loss/damage to the goods you post. Often this insurance is more than the actual delivery charge! They are asking you to take out insurance to cover their own negligence! Surely if they lose, damage or an employee steals it this is a matter for them to take up with their own insurance not for me to claim on my own! This be a breach of contract
  13. http://www.dailymail.co.uk/news/article-2222524/End-road-Transit-500-jobs-iconic-van-Ford-branded-backbone-Britain-wont-anymore.html
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