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Found 9 results

  1. Morning all, I have an interesting but perhaps a rather open and shut case with TNT Direct aka Parcel2Go. Purchased courier service to transport a PC from my home to a close friend in the USA. Paid £68.46 on 15/11/2018 for collection on 19/11/2018. Delivery within 1 - 3 days but confirmed for 22/11/2018. Customs paperwork and FCC 740 form was completed and provided. There is very little information out there on how to complete the FCC 740 form but after finding the example version on the FedEx website I completed it and attached with the parcel. 19/11/2018 TNT arrived to
  2. Hi Caggers, We use TNT for delivering our goods on a daily basis in my company and normally they are ok, yes we've had some DiT issues but on the whole they've played ball so no major headaches . . . until now! We sent out 5 parcels containing 14 products in total to our customer in a European country, 9 of which were damaged in transit. Our customer signed for them in the usual 'good condition' and more importantly then didn't contact me for almost 2 weeks before telling me they were DiT's. I put a claim in with TNT based on the 21 day rule but they have now replied quoting; "Th
  3. Hello, I'm having a horrible experience with TNT and i had to share, we will never used them again. My sister sent 8 suitcases from italy to uk, payed 400 euro. On the 24th december 7 suitcases arrived, which one has been completly broken, the whole frame is in pieces. One of the bags has been open,the padlock is gone and many items are missing from the bag. They changed the tracking number without letting us know. We called tnt, they don't know where the last bag is, they didn't offer any solution apart from wait and we will call you back,bu. At this point we would be happy if the bag
  4. Anybody bought vouchers from High Street Vouchers.com recently? I ordered £40 worth of Leisure Vouchers on Saturday 29th September and opted for free First class Royal Mail delivery which was confirmed on the acceptance email I received plus despatch email. Thought 'First Class Royal Mail' meant ordering them on Saturday meant I'd get them by Tuesday October 2nd at the latest but they haven't arrived. When I phoned to inquire the company said that in fact it's not Royal Mail they're using but TNT which can take up to 5 working days. I was also told that their 'delivery informat
  5. My son won an Ipad in Australia, the only problem being, he was no longer there. A friend sent it via TNT, who say it got go the UK but has got lost. In reality, seeing as it had a customs label saying "Ipad" on it, I assume it has been stolen. They've paid him the usual £50 and credited the import duty they had paid on his behalf, but surely they should repay the shipping fee as well? He contracted them to do a thing which they have not done, so I don't see why he should pay. Does anyone know whether he would stand a chance?
  6. Well in all the time I have been dealing with the internet and deliveries worldwide inc two vehicles from USA, this is the first time I am getting shafted. I purchased two new turbochargers from arriva buses (new old stock) via ebay for my project vehicle. Paid the seller and paid £20 for TNT express delivery. Item was picked up from Arriva on the 25th october, seller gave me tracking and was told deliver would be tomorrow. I sat here most of the following day awaiting delivery as TNT don't give a time slot. I decided to check the tracking and it came up saying " please call "
  7. Since last year June I have been having continual problems with TNT Post who are unfortunately delivering some of our domestic mail. They are choosing to dump them in a communal hallway and not in individual letter boxes. I have complained to various managerial employees who always apologise and say it will never happen again, which it does. Also complained to POSTRS who were useless. All TNT Post had to do is their legal team sent a letter stating they have all these wonderful structures in place apologising and that it will not happen again. In short the same incident happen
  8. I'll make the story short..... Basically I bought a tv off someone I know for £350 and they paid for delivery via Parcel2Go using TNT next day delivery with insurance. It arrived the next day and the courier carried it into my house and asked me for my name and asked me to sign it and went. I noticed TNT reseal tape all over the box and I opened it and noticed it was damp and the tv has got damage on the frame and back of the tv came apart and there were few dead pixel where it must have fell out of the box due to the box being soaked(tapes easily come off) Parcel2Go ref
  9. Hi all, I sold a printer on Ebay. Just a normal large format computer printer. I used Parcel2Go parcel agent to arrange collection of the printer with TNT 24 hour overnight express service. Printer was collected from me on Wednesday 24 August by the TNT driver. Driver gave to me a signed receipt of collection on their standard TNT headed paper. The box should have been delivered to the buyer on Thursday 25 August. Three days later, Saturday, buyer contacts me to tell me that the printer has not been delivered. I go to Parcel2Go parcel tracking page, there is n
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