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  1. Ok fair enough. Although the last 6 months have been messing about back and forth, fault was report at 2 years old. I'll ring them and see what they say. Tbf I'm happy just to have it fixed or replaced, if they refunded us we'd only have to go and buy a new one and wait a month for delivery with nothing!
  2. Ok so on 10th August I sent this email: And today they emailed back: Good Afternoon, Thank you for getting in touch. I'm sorry that you feel this way. You are not entitled to a refund, I'm really sorry. I passed your information on to the guarantee company to discuss this with you but if you wish to contact them, their number is 0191 258 8138 If you do wish to seek further advice, you may call the Furniture Ombudsman. Their number is 0333 241 3209 I apologise once more. Kind Regards, That number is for NGB insurance. I've been told their sales team, guarantee department and claims department would contact me, now I'm told to contact the guarantee company myself which when I try the number is an insurance company (which I assumed is who the bed car is with). Does my email count as a letter of claim? Thanks
  3. Hi everyone. We purchased a new bed from dreams 26/12/2017 which was delivered 01/02/2018. We also purchased their delivery, assembly, take the old one away, tv, mattress, mattress protector, pillows and their 'bed cover' 8 years extended warranty. We paid by 30 monthly interest free instalments and so just made the final payment. It is a heavy duty king size lift up storage bed with a built in tv at the end. It has always been a struggle to lift, my wife cannot do it on her own and it rarely stays up by itself. At the beginning of this year, we noticed it had started to dip considerably in the middle. Not the mattress, but the wooden base the mattress is on. on 09/02/2020 I emailed them about the issue. They started by saying the mattress is not covered only the base, until I pointed out it is the base at fault not the mattress. they sent out Homeserve on the 25/02/2020 to come and repair. He did what he called a temporary repair, said that the bed had failed due to a manufacturing or design fault (the metal bolts holding the wooden base to the lift up supports have pulled out of the wood) and that dreams would be in touch to arrange a replacement. His temporary repair barely lasted a day, the bed was still dipping and he took plenty of photos for himself but seemed in a mad rush to leave. Of course they didn't contact us, on 30/03/2020 I emailed them back. 01/04/2020 they emailed back confirming in writing that it is a manufacturing fault and their sales team would contact me, however as expected due to Covid-19 this may take a while. 30/06/2020 I asked for an update. 03/07/2020 they replied saying their claims department would contact me within 5 working days. They didn't. 15/07/2020 I emailed back asking them to escalate my complaint as well as providing a refund and compensation as we are now struggling to sleep and experiencing back ache due to the bed's extreme dipping, plus I am worried about the mattress getting damaged. 23/07/2020 They replied saying we are not entitled to a refund as it is a guarantee claim and they have passed it once again this time to their guarantee company to contact us. I have still not heard back. This is now getting beyond a joke and I wanted some guidance on how I should proceed. We are struggling to sleep in the bed and cannot now even open the bed to access our belongings inside as as soon as you try and lift you hear the sound of breaking wood. Many thanks
  4. Many thanks that was really useful. Online claim for UC doesn't seem to have any way of letting them know about a bereavement. Will give them a ring tomorrow, hopefully not going to have to drag mum down to the job centre just yet.
  5. Hi everyone. My father passed away 2 weeks ago, leaving my mum and adult daughter at home. Dad was quite ill before he died, claiming DLA care and mobility, pension credit guarantee, housing benefit, council tax support. Mum was his full time carer. Mum is only 59. We had the funeral this week, and have applied for the funeral expenses fund (probably won't cover the modest expenses). I have also applied for the new bereavement support (£2500 lump and £100 per month x 18). This will take around 3 weeks. In the meantime, mum has lost all sources of income. The registrar did the tell us once which stopped all the benefits. His Motability car will be returned this week. I though I read online that due to a bereavement housing benefit would run on for 6 months? Cannot find this now. Housing benefit office said as she is under retirement age she has to make a new claim for universal credit. I have applied for universal credit online. At the end it says she has to be looking for work. Does she not get any grace period due to the bereavement? Mum is in bits at the moment as the death was sudden and unexpected. She hasn't worked in over 20 years since he first became ill and cannot comprehend getting a job. She lives in the middle of nowhere in a council house. Am I going about this all in the right way? My adult sister still lives with her and works full time, but her wages alone would only just cover the bills. She is not a named tenant. Would there be any benefit in trying to add her to the tenancy? Many thanks
  6. It didn't seem worth the risk. The previous page referred to the 'enclosed default notice' so it may have gone the same way as the other case referred to above. We are much better off financially now so if I'm going to pay it anyway, it would be better without the CCJ. This site and its members have successfully helped me with several others though so I'm still very grateful for that.
  7. They have paid the court fee. As it didn't look like we where going to have any luck in court, I've verbally agreed a Tomlin order. The default will disappear from her credit report in less than a year, yet a CCJ would be starting a new 6 year mark, so this seemed like a more sensible option if we were going to be ordered to pay it anyway. Thanks
  8. Got ya. No address on it either. But wont they argue that it came in the same envelope as the notice of default and so the date is obvious like in the other thread? Need to put all this into a witness statement. Can you see any other obvious failings?
  9. The big worry here is that this is my wife's debt. And she is very shy and nervous and absolutely dreading having to speak up in court. If it's not a sure win that's why I'm thinking it would be better to negotiate now, instead of with a CCJ. This is the only negative on our credit files and it will drop off next year.
  10. I'm struggling to see how to win this one, especially now after looking at the other thread. Is it too late to go back to our original dispute that they kept adding late payment charges even though they was successfully taking the minimum payment by direct debit? Reckon they would accept 50% as full and final settlement now, as opposed to £1 a month forever?
  11. Thanks for sorting the pdf. Think they covered all their bases with this one?
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